Kenwood Damp Proofing Reviews 1,245

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting specific individuals for their excellent service. The overall service is frequently described as outstanding, efficient, and thorough, with many appreciating the care taken to minimize disruption and mess. Reviewers also commend the prompt response times and effective communication from the company. However, some customers expressed dissatisfaction with the pricing, finding it to be higher than competitors or feeling that additional, unnecessary work was suggested. A few reviewers also mentioned issues with customer service responsiveness in certain situations, and some felt that initial surveys were inaccurate or misleading, leading to charges for services they ultimately did not need.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick and efficient responses... See more

Price

People report ambiguous experiences with price. Some customers found the cost of surveys reasonable, with the... See more

Based on these reviews

Rated 5 out of 5 stars

A Big Thank you to both Daniel & Cian, who were courteous, caring & very respectful, not just to me but also my property. They did an excellent job, very thorough, took all precautions to make sure... See more

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Rated 5 out of 5 stars

I have had the pleasure of Stan and Rob completing damp proof works at my house the past 2 days and I am very pleased with the outcome. Both were highly professional, hard working and very helpful... See more

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Rated 5 out of 5 stars

The original survey done on my potential house purchase was done very promptly and the report was received quickly as well. Once i had purchased my house I organised the work and I was very happy wit... See more

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Rated 5 out of 5 stars

We have just formally instructed Kenwood to carry out quite extensive damp-proofing works and to date we have been very impressed with the service. James O’Malley has been informative, reassuring and... See more

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Rated 1 out of 5 stars

The worst company I've ever dealt with. We came home after the dampwork to our posessions rummaged through and items missing. Our neighbours took videos of our front doors being left completely open b... See more

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Rated 5 out of 5 stars

I have been searching for damp proof for my property for a while. I ended up with Kenwood Damp Proofing. I have been served by Travis Lerner. Travis served me absolutely outstanding, best advice abo... See more

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Rated 5 out of 5 stars

Glenn & Dan dream team This was our second time using Kenwood. We chose them because their work is high standard, comes with guarantees and very professional. We had to damp proof a lot of our grou... See more

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Rated 5 out of 5 stars

James was very helpful in getting everything organised and ready for the survey, and the remedial works, thanks! I've used Kenwood 3 times now, for different properties and recomment them to my fri... See more

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Rated 5 out of 5 stars

Tom and Michael installed our vent and were absolutely brilliant. They were friendly, professional, and worked very fast and efficiently. They did a great job and left hardly any mess behind. Highly r... See more

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Rated 5 out of 5 stars

Absolutely outstanding service from start to finish. Great communication, really clear overview of works/cost and flexibility on dates/payment etc. Cannot recommend these guys highly enough. Night and... See more

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Rated 5 out of 5 stars

Kenwood are great contractors to work with and I cannot recommend them enough! Carole especially has been efficient, helpful and is so warm and friendly when I speak with her. They provide a brilliant... See more

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Rated 5 out of 5 stars

I sent a request and was called back immediately. After sending images, I got a call from Jim O'Malley who, after look v at our images, gave me some very helpful advice, advising that our problem pro... See more

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Rated 5 out of 5 stars

Really straightforward and well informed process from booking a quotation visit through to finishing the job. The workers - I think it was Dom and Will? - were fantastic and looked after our property... See more

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Rated 5 out of 5 stars

Kenwood were not only professional but the damp proofers on site were lovely to have around. We had an estimate and were told that some parts were expensive and not worth going forward with so we were... See more

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Rated 5 out of 5 stars

Jim was very efficient dealing with the tenants and the landlord. They carried out the survey within 24 hours and provided a survey report for the damp course treatment and prices within 48 hours. J... See more

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Rated 5 out of 5 stars

Tom and Reece were very friendly,professional, helpful and understanding.They kept things very neat and tidy. After finishing each Room vent they vacuum and made sure everything is at its place.

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Rated 5 out of 5 stars

Jamie and Brenon were absolutely amazing. I needed some damp proof coursing done for a property I bought and they carried out the job to perfection with absolute professionalism. Any questions asked ,... See more

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Rated 1 out of 5 stars

Shame I can’t give a minus it’s that bad ! Firstly it’s not necessarily a free survey as advertised .. I paid £168.00 for a ‘ survey ‘ where they ‘ found damp ‘ where no other company did ( funny tha... See more

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Rated 5 out of 5 stars

I contacted Kenwood to see if they could help with a damp and mould issue in a property I own. It was fast and easy to arrange an inspection at the property which was conducted by Travis Lerner. I r... See more

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Rated 5 out of 5 stars

We had a really positive experience with Kenwood Damp Proofing. Kian and Philip, who carried out the actual work, were fantastic—friendly, knowledgeable, and happy to answer all our questions. They we... See more

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Rated 5 out of 5 stars

What excellent work! Brennan and Jamie were friendly blokes, worked very carefully in our house, even around finished decoration. Explained all the layers of render, tanking and plaster, what to do an... See more

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Rated 5 out of 5 stars

This company were efficient. They were able to view the issue of condensation and fit the relevant device quickly. Whilst it is quite costly, it was worth it to get rid of the black mould. Within in d... See more

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Rated 1 out of 5 stars

I was saddled with Kenwood because the previous owner used it for a damp course. So you become trapped in a vicious circle. You then get persuaded to do other damp work that is identified on... See more

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Rated 5 out of 5 stars

I sent an online enquiry to Kenwood and within minutes I had an email from Louise Bentley with a quote etc for the survey and a number to call to book it. I called Louise and booked the survey again w... See more

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Rated 5 out of 5 stars

Couldn’t be happier with Tom farmer and Cian. They worked incredibly hard to get the job done quickly and to a high standard. They explained everything in full detail to me and answered all questio... See more

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Rated 5 out of 5 stars

A company is only as good as its people. I have been so impressed by James O’Malley in the way he has handled my enquiries and questions over the last months. As a result of his patience, and endless... See more

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Rated 1 out of 5 stars

Would not use! We moved into a property where Kenwood 4 years ago did just shy of £10k worth of damp proofing in a room. Since then the damp has risen and Kenwood have taken no responsibility... See more

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Rated 5 out of 5 stars

A highly organised approach to the survey, quote and agreement for the required works. James O'Malley was very helpful in getting us to this stage. Looking forward to completing everything shortly.

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Rated 5 out of 5 stars

Extremely efficient! I emailed, asking for a copy of a certificate of guarantee for work that had taken place a few years previously. I received the certificate within a couple of hours of sending my... See more

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Rated 5 out of 5 stars

We need damp proofing work done on my late mother's flat. We have received two quotations. Kenwood Damp Proofing Ltd's quotation was a 'work of art' - accurate representation of rooms and clear indi... See more

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Rated 1 out of 5 stars

Had a condensation system installed in late September so it's too early to comment on it's effectiveness. However needed a letter for my managing agents to confirm the vent was sealed and fire proof,... See more

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Rated 1 out of 5 stars

The surveyor was at my property for about 15 mins and the report came back within hours with blurry photos which I think indicates the complete lack of thoroughness. The recommendation was (of c... See more

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Rated 5 out of 5 stars

Excellent work completed. Prompt survey done by David got the quote the next day and I got the job booked in for the following week. The two workmen Glen and Dan were professional, friendly and expl... See more

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Rated 5 out of 5 stars

Jim O’Malley was very professional and always responded quickly and efficiently. He covered our questions by return and offered courteous responses and nothing was too much trouble.

Company replied

Rated 5 out of 5 stars

Kenwood did an excellent job of damp proofing on our property nearly 14 years ago but when I had a query following a recent surveyor's report they could not have been more helpful. Having contacted t... See more

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Rated 5 out of 5 stars

Moving into a new property problems with Mold and woodworm were identified by the survey, so needed addressing quickly. Kenwood were recommended by a friend and I was very happy with the service provi... See more

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Rated 5 out of 5 stars

Christopher was very helpful . it is second time I am using Kenwood and both times I had great service . I would recommend this company as their professionalism and knowledge makes the difference .... See more

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Rated 5 out of 5 stars

Quote was done promptly and good detailed service , all follow up questions answered . Jim O’malley was excellent at answering all points of the quote .

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Rated 5 out of 5 stars

Brendan & Gavin are delightful & were very professional in solving a problem with our damp coursing. Their work on our old Cottage was exemplary . Would highly recommend .

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Rated 5 out of 5 stars

From requesting a survey through to receiving an estimate of works and schedule the process has been smooth and quick. Jim O’Malley and his team have been professional and helpful, happy to answer qu... See more

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Rated 5 out of 5 stars

I am extremely pleased with the damp proofing work recently carried out at my property by Liam and Lee (Boss Man) from Kenwood. From the initial arrival to completion of the job, both gentlemen were... See more

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Rated 5 out of 5 stars

Very professional and courteous. Arranged a survey promptly and called me back to check everything was as instructed. Great service from Louise B, thank you.

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Rated 5 out of 5 stars

Tom & Rhys were amazing. They provided a friendly and professional service. They covered my floor and protected the area and left the place nice and tidy after the job. I would definitely recom... See more

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Rated 1 out of 5 stars

This company did damproof work on a basement flat just over a decade ago but successive damp problems have reoccurred. The Company won't stand behind its guarantee. The repsonse from customer servic... See more

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Rated 1 out of 5 stars

I recently had a surveyor from Kenwood PLC, Mr. Marcus, visit my property to inspect some damp issues. Unfortunately, during his visit, he accidentally broke the lid of my vintage Chinese vase t... See more

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Rated 5 out of 5 stars

I have had Tom and Jessie around for two days and their fast paced efficiency, professionalism and attention to details are top notch ! Thanks for making this whole experience less stressful than a... See more

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Rated 1 out of 5 stars

Responded to an advert for FREE damp survey. Filled in details and received a call back a couple of hours later. After repeating everything i put in my initial request online, the lady informs me... See more

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Rated 4 out of 5 stars

Daniel and Kian made a stressful situation bearable with their thoughtfulness and good humour. They kept me informed of everything they were doing. They were very thorough in clearing up after themsel... See more

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Rated 5 out of 5 stars

Kelvin and John were profesional, polite, friendly, very hard working and did a really good job. They left everything tidy and clean. Very pleased with the finished result.

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Rated 5 out of 5 stars

Professional service, with ready access other to the surveyor (James O'Malley) - James and I had a number of calls, where James provided simple clear explanations of issues and proposed solutions. Gre... See more

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Rated 5 out of 5 stars

Noel and Amin were top blokes super friendly, helpful and respectful. Brilliant service all round, would highly recommend.

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Rated 5 out of 5 stars

I have received excellent service from Kenwood and Travis Lerner has been very helpful and accommodating to book a date in for the works to be completed. I am very impressed and would recommend to all... See more

Company replied

Rated 5 out of 5 stars

James O'Malley was incredibly helpful when I enquired about a quote for Damp Proofing that his company had provided. Excellent customer service and very helpful.

Company replied


Company details

  1. Home Services

Information provided by various external sources

Over 10,000 homes damp proofed! Kenwood Plc are specialists in Damp Proofing London & the UK, Basement Waterproofing, Condensation Control, Dry rot and Woodworm infestation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I needed a PCA survey report done…

I needed a PCA survey report done urgently, I rang the company and they managed to accommodate me a next day early appointment as time was critical. Survey was done, report received all within 48 hours. Excellent and efficient. Travis called and went through the report explaining what is entailed in the report and how they will carry out the work, excellent simple explanation so I could understand. I would definitely recommend their services.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Tom and reeece from kenwood attended my…

Tom and reeece from kenwood attended my property for works they did a great job 100% trusted them with my home as I left and they did all the work that was needed and they also cleaned up after themselves which was less of a thing for me to think about. Thank you so much Kenwood with all the works done from the damp works to the venting guys great work all done in 2 days definitely recommended

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. The workmen who completed the damp works left two doors to our home wide open, allowing someone to walk in and steal our belongings. Despite having time stamped video evidence from our neighbours, the company refused to accept any responsibility. This not only demonstrates extreme negligence from the workmen, but also complete dishonesty and lack of integrity from the company, including the CEO. Do not trust them at all.

27 February 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

We’re very sorry to read about your experience and take feedback like this extremely seriously. However, we do not believe this review reflects the full circumstances of the situation. We carried out a thorough investigation at the time and acted in line with the findings available to us.

We would welcome the opportunity to discuss this with you further and review any concerns directly. Please contact our office so we can work towards a resolution.

Rated 1 out of 5 stars

The worst company I've ever dealt with

The worst company I've ever dealt with. We came home after the dampwork to our posessions rummaged through and items missing. Our neighbours took videos of our front doors being left completely open by the workers who had left for the day. Despite the insurance company and police agreeing this is what happened, Kenwood refused to take any responsibility for it, took a month 'investigating' which just consisted of lying to us and ignoring us. I've never had such a terrible experience with a company, they are completely untrustworthy.

27 February 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

We’re very sorry to read about your experience and take feedback like this extremely seriously. However, we do not believe this review reflects the full circumstances of the situation. We carried out a thorough investigation at the time and acted in line with the findings available to us.

We would welcome the opportunity to discuss this with you further and review any concerns directly. Please contact our office so we can work towards a resolution.

Rated 5 out of 5 stars

James at Kenwood was polite

James at Kenwood was polite, efficient and friendly.
Said the quote would be there in an hour and was.
Very happy with the service

9 April 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you for your review, we really appreciate you taking the time to provide feedback.

Rated 5 out of 5 stars

Jim O’Malley very helpful

Jim O’Malley very helpful - yet to have the work done but happy with the service so far

1 April 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for taking the time to provide a review, we really appreciate your feedback.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service from Jim and the team at Kenwood in booking in a survey on a property I was buying. They identified some damp issues and proposed a fully costed and well-explained solution - which then enabled me to re-negotiate the sale price

7 April 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for your review of our service, we really appreciate you taking the time to provide feedback.

Rated 5 out of 5 stars

Initial impressions are very good…

Initial impressions are very good particularly with Jim O’Malley who always replies promptly to calls and emails and is always available to give advice. The quote seems competitive especially with the 5% discount if accepted within 5 working days

24 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for taking the time to provide a review, we really appreciate your feedback.

Rated 5 out of 5 stars

Requested a condensation survey from Kenwood

Requested a survey from Kenwood to assess condensation and humidity in a flat in London. It was very easy to arrange and the cost of the survey can come off any works you agree to remediate issues identified. The surveyor was very professional and thorough. The report was exactly what we wanted and gave clear guidance on areas that could improve ventilation in the flat.

12 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you for your review, we really appreciate you taking the time to provide feedback.

Rated 5 out of 5 stars

Easy Experience

Travis was very easy to deal with and got appointment booked in very quickly. We have used Kenwood for years for various things and we couldn't recommend enough

1 April 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for taking the time to provide a review, we really appreciate your feedback.

Rated 5 out of 5 stars

Professional at their Job

We need damp proofing work done on my late mother's flat. We have received two quotations. Kenwood Damp Proofing Ltd's quotation was a 'work of art' - accurate representation of rooms and clear indication of where work is to be done. In addition, the quotation happened to be substantially less than its predecessor's. What more could one ask?

1 April 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for your review of our service, we really appreciate you taking the time to provide feedback.

Rated 5 out of 5 stars

James O’Malley has been excellent

James O’Malley has been excellent. From my first approach to the Company he has responded by return with full explanations & costings.

30 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for taking the time to provide a review, we really appreciate your feedback.

Rated 2 out of 5 stars

Not impressed!!

We recently instructed Kenwood Dump Proofing PLC to conduct a damp survey and were disappointed with both the report and the overall service.

The report itself lacked detail and did not provide clear recommendations or a specification of any remedial works. This made it very difficult for us to understand the extent of the issue or to use the report in negotiations with the seller.

After receiving the report, we followed up with several emails asking for clarification and further information, but unfortunately we received no response. The lack of communication was particularly frustrating, especially given the importance of these findings in a property purchase.

As a result, we had to instruct a second surveyor, not very useful, I would not recommend.

10 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you for sharing your feedback. We’re sorry to hear about the experience you’ve described and appreciate you taking the time to let us know. We take all concerns seriously and would like the opportunity to investigate this further.

Please email us at feedback@kenwoodplc.co.uk with more details so we can look into the matter and assist you directly.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Kenwood & Travis have been helpful…

Kenwood & Travis have been helpful throughout the process - would recommend!

23 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for taking the time to provide a review, we really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service and advice

The team at Kenwood were great, they dealt with our query very quickly and had us booked in for treatment on a day which suited our needs. Thanks to Travis for organising.

17 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for your review of our service, we really appreciate you taking the time to provide feedback.

Rated 5 out of 5 stars

Very serious company

Very serious company, quick scheduling and quick professional replies to any question and inquiry.

totally recommend them :)

18 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you for your review, we really appreciate you taking the time to provide feedback.

Rated 5 out of 5 stars

Kelvin and John were profesional

Kelvin and John were profesional, polite, friendly, very hard working and did a really good job. They left everything tidy and clean. Very pleased with the finished result.

12 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for taking the time to provide a review, we really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service and James O’ Malley…

Excellent service and James O’ Malley was like ‘greased lightening’ in getting the work booked and done.
Very pleased with the way I was treated by James.
Great to do business with👏

11 March 2026
Unprompted review
Kenwood Damp Proofing logo

Reply from Kenwood Damp Proofing

Thank you so much for your review of our service, we really appreciate you taking the time to provide feedback.

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