Alpine Surveys Reviews 176

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making interactions pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the thoroughness and efficiency of the surveys. Reviewers are particularly impressed with the quick response times and the ease of contact with the company. However, some customers also noted issues with report delivery times, with some experiencing delays beyond the promised timeframe. A few people were dissatisfied with the customer service, mentioning unreturned calls and a lack of support for specific issues.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff's professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick response times and efficiency,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick initial responses... See more

Customer communications

People report positive experiences with contact. Customers praise the company's efficiency and helpfulness... See more

Based on these reviews

Rated 5 out of 5 stars

I was worried about some cracks on the internal and external walls of my house. Alpine Property Surveys Ltd sent a structural engineer, within a few days of me contacting them, to view my property.... See more

Rated 5 out of 5 stars

The team were super helpful when booking the survey and sent example reports etc. The costs were very fair and reasonable. Paul the surveyor turned up on time, was very thorough and actually got up on... See more

Rated 5 out of 5 stars

Abbas was careful and thorough. He took time to listen to exactly what we wanted to find out about the property we plan to buy. He delivered a very detailed report that helped us understand the depth... See more

Rated 5 out of 5 stars

Professional, courteous and efficient, simply spot on. I had a survey conducted a year ago, which was effortless and well organised, with a comprehensive report. A year on, having lost my report, 3... See more

Rated 5 out of 5 stars

Asked for a quote and was called by Hayley to explain the service and offer me an appointment date. This was only in a few days time but then called a short time after to offer me a cancellation spot... See more

Rated 5 out of 5 stars

Dealing with the office to get a quote was seamless, and Abbas was able to come the next day due to a cancellation - this was very much appreciated. Abbas arrived on time and was polite and respectful... See more

Rated 5 out of 5 stars

Everything was very straightforward, from the booking process to meeting Abbas the surveyor. He was extremely helpful, he did a thorough inspection and was able to diagnose the issues with my propert... See more

Rated 5 out of 5 stars

We had a retaining wall with significant cracks. We had previously had another engineer look at it and got nowhere, so we're very pleased with Abbas's knowledgeable and courteous approach. He assess... See more

Rated 5 out of 5 stars

Everyone that I spoke to at Alpine was extremely helpful and a breath of fresh air having previously dealt with a poor surveyor. Brinde was excellent at explaining the details around the Structural En... See more

Rated 5 out of 5 stars

Dealing with Alpine Surveys was a breeze from start to finish. Great advice and response times at my initial enquiry, and quick availability for the site visit. The structural engineer Abbas got h... See more

Rated 5 out of 5 stars

A fantastic service from start to finish. Mark Dobson was extremely efficient in his responses to our emails. We commissioned Alpine Surveys to work out the calculations and feasibilty of removing a... See more

Rated 5 out of 5 stars

Had a inspection of some cracks in my property that had recently appeared. Abbas was extremely professional in talking about the issues in a way that was easy to understand, discussion options for rep... See more

Rated 5 out of 5 stars

Abbas was prompt, professional and the perfect balance of attentive and insightful. My wife and I both really valued his ability to listen to our needs, and then provide honest feedback and profes... See more

Rated 5 out of 5 stars

We’ve used alpine three times in the past year and each time have been really happy with their service. I absolutely trust their advice, they have been very helpful and impartial and offer honest, con... See more

Rated 5 out of 5 stars

Abbas was very helpful in walking us through all the damp and structural issues in the house and clearly explained what the repairs would involve. He was respectful, professional, and genuinely helpfu... See more

Rated 5 out of 5 stars

I had a specific strucural survey on a bathroom which had large cracks in different directions. The surveyor Nagendra ensured that he got a very full picture of the issues, looking at the exterior as... See more

Rated 5 out of 5 stars

Exceptional service from initial contact to finish. I required a detailed survey of a timber structure that had suffered extensive water damage over time. Mark called me to explain how thorough the in... See more

Rated 5 out of 5 stars

Abbas was fantastic and super friendly and professional talking me through the process as well as showing me how it all works. Identifying the source of the problem and how we might approach to resolv... See more

Rated 5 out of 5 stars

The engineer looked around the property at the damage. He took some pictures, I gave him the information I received from the insurance company, he was patient while he explained my options and gave me... See more

Rated 1 out of 5 stars

Absolutely terrible customer service. They agree to carry out work, site visits, calculations and drawings for a set fee, all agreed in writing, and then don't supply you what you've paid for. Happy... See more

Company replied

Rated 5 out of 5 stars

From first contact, everything has been very quick and efficient. The surveyor (Abbas) who has just been here was extremely professional, knowledgeable and kind. Can't fault any of it; highly recomm... See more

Rated 5 out of 5 stars

Abbas attended the day after my enquiry, on time and was faultless in his manners. He quietly and effectively assessed the property and explained many causes of issues that had been a concern. If all... See more

Rated 5 out of 5 stars

Abbas Ladonni carried out a structural report on a house I purchased, and I couldn’t be happier with the service. From start to finish, he was friendly, professional, and easy to communicate wit... See more

Rated 5 out of 5 stars

I have nothing but praise for the experience I have received today. I booked a structural and damp engineer to assess my cracked rendering and inside damp and received exceptional service. Abba’s pro... See more

Rated 5 out of 5 stars

Abbas from Alpine Surveys came to our house to conduct a structural inspection, and I was very impressed with his service. He carefully checked all the areas I requested and was extremely thorough and... See more

Rated 5 out of 5 stars

Really pleased with the service from Alpine surveys. I received clear and quick communication with them from the start including a quote. I was really pleased with the survey from structural engineer... See more

Rated 5 out of 5 stars

We had Abbas attend our property today. He was very informative, professional and the effort with his work was our of this world. And what i liked the most was he took his shoes off without being aske... See more

Rated 5 out of 5 stars

I was very worried and stressing over a crack in my wall .alpine survey sent nagendra to look at it for me. I can only give him 10 out of 10 .following his inspection he reassured me the structure wa... See more

Rated 5 out of 5 stars

I contacted several damp, timber, and structural survey providers and Alphine Surveys were the only ones who got back to me promptly and communicated reliably. I was very happy with the service provid... See more

Rated 5 out of 5 stars

I had a wondeful experience today. Abbas was very attentive and did a very good job surveying. I would highly recommended him to carry oit works on property. Thank you very much.

Rated 5 out of 5 stars

Extremely well done job by Mr Abbas for a building survey. Moving forward I will exclusively only give him & brinde work order.

Rated 5 out of 5 stars

Abbas was very kind, and genuinely helpful in answering all of my questions. He took the time to conduct a detailed, comprehensive structural and damp survey. He was polite and very knowledgeable. The... See more

Rated 4 out of 5 stars

Abbas did an incredibly thorough job with my structural survey, which really gave me peace of mind as part of a house purchase process. We had a really detailed phone call after the survey in which Ab... See more

Rated 5 out of 5 stars

We had a great experience with Alpine. Hayley at the office was very kind and efficient. Abbas, the structural engineer who visited us, was very kind, knowledgeable and helpful. We look forward to re... See more

Rated 5 out of 5 stars

Brinde understood the structural engineering need clearly and what we needed the structural survey to assess. Abbas the Structural Engineer was very courteous and provided a clear explanation of defec... See more

Rated 5 out of 5 stars

In December 2025, I commissioned Alpine Surveys to undertake a structural survey to determine if construction work to be undertaken by my neighbour posed a risk of damage to my old cottage. From the... See more

Rated 5 out of 5 stars

I thought their service was excellent . They recommended Abbass for the structural survey and he is the best engineer I’ve met. He is patient answering every query and going into every detail I reques... See more

Rated 2 out of 5 stars

Alpine Surveys were very quick to respond to my inquiry for a water ingress survey (actually agreed to and paid for a full structural survey) and were able to have a surveyor around within a few... See more

Rated 5 out of 5 stars

I had the pleasure of working with Abbas Ladonni from Alpine Surveys recently, and I must say he was exceptional. My original surveyor was unavailable, and Abbas stepped in to help me understand my... See more

Rated 5 out of 5 stars

The survey received was very thorough and comprehensive. Abbas was extremely helpful following the survey report with some more advice and information. There was some delay with receiving the surv... See more

Rated 5 out of 5 stars

Abbas was on time and very professional about the survey that he carried out. If your looking for professionalism use this company

Rated 3 out of 5 stars

I used Alpine Surveys to find the cause of a leak through a ceiling. They were very quick to respond to my inquiry for a water ingress survey and were able to have a surveyor around within a few days.... See more

Company replied

Rated 5 out of 5 stars

Another visit from Abbas to read crack monitors. All results and progress thoroughly explained and options for next phase. Highly recommended

Rated 5 out of 5 stars

We instructed Alpine surveys to carry out a combined inspection including a condition survey, structural assessment, and damp investigation. From start to finish, Abbas the structural surveyor, was hi... See more

Rated 5 out of 5 stars

Abbas was absolutely outstanding. His attention to detail and the comprehensive report he provided were incredibly accurate and extremely helpful in guiding our next steps. I highly recommend this... See more

Rated 5 out of 5 stars

Abas is a very professional and knowledgeable surveyor who was able to help identify the building issues quickly. I would recommend.

Rated 5 out of 5 stars

Abbas was extremely competent and knowledgeable. He understood my concerns and answered in detail. Really pleased .

Rated 5 out of 5 stars

Abbas is a friendly, professional and patient structural engineer without any ego to get in the way. I felt completely listened to, and Abbas took the time to thoroughly understand the structural chan... See more

Rated 5 out of 5 stars

Excellent communications and service. Completed a thorough Damp and Timber review on a property I am looking to buy. Also post survey very responsive, provided extra information and photos requested.... See more

Rated 1 out of 5 stars

Hi Unfortunately I have a had a very negative service from this company I contacted the company in January 2025 for a survey and planning application Was told in February by James For... See more

Company replied


Company details

  1. Real Estate Agency

Information provided by various external sources

Alpine Surveys are specialists in independent property surveys. With Surveyors having a minimum of 30 years experience, and operational offices in Uxbridge, Wareham (Poole) and Bristol, we are ideally situated to cover the South and South East of England.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very helpful

Very helpful, reassuring and informative. Knowledgeable and approachable. Would recommend to anyone seeking advice.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and personable structural advice.

Abbas is a friendly, professional and patient structural engineer without any ego to get in the way. I felt completely listened to, and Abbas took the time to thoroughly understand the structural changes I wanted, and to go through the design step by step with me, explaining as he went. He worked collaboratively with me and my builder to discuss the practicalities of the proposed works, and gave helpful suggestions and reassurance. I am looking forward to receiving his report with calculations so I can plan the project.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Abbas!

Abbas did a wonderful job in surveying a property, taking time to not only carefully investigate matters but to also explain his findings. He was a gentleman throughout, was patient and honest. I would highly recommend Alpine to anyone who was looking for an honest, professional opinion about concerns regarding their property.

12 March 2026
Unprompted review
Rated 2 out of 5 stars

Alpine Surveyor really nice but

Alpine Surveys were very quick to respond to my inquiry for a water ingress survey (actually agreed to and paid for a full structural survey) and were able to have a surveyor around within a few days.
Abbas the surveyor was really nice person and did a good job looking at the chimney which we were sure was the point of the water ingress into our living room.
Abbas also checked the attic to ensure the water had not affected the internal structure. So as far as the survey for water ingress was undertaken it was very thorough.
Due to the pressure of high work load it took 20 days for the report to arrive. In the meantime I contacted a local builder who was recommended by another company of structural surveyors who found a hole in the flashing to the chimney and put in a temporary fix (it appears to be holding) while they waited for the Alpine Surveys report.
When the report arrived it focused on the water ingress and nothing about the rest of the property. When I raised this with Alpine surveys keeping in mind I had paid for a full structural survey, I received the reply that at the outset I made it clear the water ingress was our priority - which it was. To be fair the company did offer for the surveyor to return to look at the other rooms however I chose not to do this.

10 February 2026
Unprompted review
Rated 3 out of 5 stars

Lovely surveyor, annoyingly delayed report

I used Alpine Surveys to find the cause of a leak through a ceiling. They were very quick to respond to my inquiry for a water ingress survey and were able to have a surveyor around within a few days. The surveyor was lovely and showed me photos of the suspected cause of the leak before leaving. However, having chased the company for the report both 7 and 9 working days after the survey (from their initial email they "endeavour to produce the report within 5 to 7 working days" and in their terms and conditions promise "the report will be forwarded within 5 business days" ) I still do not have it 2 weeks later. Meanwhile rain has continued to get into my house and leak through my walls and ceiling, causing more damage. I would expect such a well reviewed company to have processes that do not allow this to happen. I was provided with the survey on the morning of the 11th working day after the survey.

30 January 2026
Unprompted review
Alpine Surveys logo

Reply from Alpine Surveys

Good Morning.
Firstly I would like to sincerely apologise for the delay in the report, it was not acceptable, and is not our normal standard. No excuse I know, but the surveyor has been exceptionally busy this year with the persistent weather, and whilst we have tried desperately to accommodate all of our clients, the report production took a "hit".

To rectify this the surveyor was given overtime this weekend to catch up.

Again I sincerely apologise for the delay and frustration caused.

Mark Dobson - Director

Rated 5 out of 5 stars

Prompt, polite and accurate analysis

Abbas attended the day after my enquiry, on time and was faultless in his manners. He quietly and effectively assessed the property and explained many causes of issues that had been a concern. If all their surveyors showed the same level of professionalism, I would not hesitate to recommend them.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communications and service

Excellent communications and service. Completed a thorough Damp and Timber review on a property I am looking to buy. Also post survey very responsive, provided extra information and photos requested. Highly recommended

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Structural Survey done by Alpine Property Surveys

I was worried about some cracks on the internal and external walls of my house. Alpine Property Surveys Ltd sent a structural engineer, within a few days of me contacting them, to view my property.
The engineer was extremely thorough and went through the whole house examining all areas. At the end of his inspection he kindly sat with us and went through everything and gave us recommendations of what needs to be done. This will be followed up with a written report.
I was really pleased and highly reccomend Alpine Property Surveys

4 February 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic service from start to finish

A fantastic service from start to finish. Mark Dobson was extremely efficient in his responses to our emails. We commissioned Alpine Surveys to work out the calculations and feasibilty of removing a load bearing external wall in order to extend our kitchen. The survey was carried out by Bahaa who was very thorough and helpful. We were were very pleased with comprehensive and detailed survey report, which was received on time. We would recommend this company to family and friends.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Great survey and follow-up support

The survey received was very thorough and comprehensive. Abbas was extremely helpful following the survey report with some more advice and information.

There was some delay with receiving the survey, that was the only slight issue.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Extremely Professional & Helpful

In December 2025, I commissioned Alpine Surveys to undertake a structural survey to determine if construction work to be undertaken by my neighbour posed a risk of damage to my old cottage. From the moment I first contacted the company, Alpine Surveys were efficient and helpful. My survey was undertaken by an extremely proficient structural surveyor who was highly qualified and very knowledgeable. He gave the matter a lot of thought and wrote an excellent report. I recommend Alpine Surveys most highly.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

A Survey Company that is excellentThe team were super helpful when…

The team were super helpful when booking the survey and sent example reports etc. The costs were very fair and reasonable. Paul the surveyor turned up on time, was very thorough and actually got up on the roof! The report was issued on time and was comprehensive and independent, which I stressed was important. Honestly, I cannot recommend Alpine Surveys more highly.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Very straightforward and thorough inspection

Everything was very straightforward, from the booking process to meeting Abbas the surveyor. He was extremely helpful, he did a thorough inspection and was able to diagnose the issues with my property, as well as recommend solutions to rectify them. He also took the time to patiently help answer any questions I had, which I really appreciated. Overall I'm very grateful for his help, and will use again if need be.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Abbas was fantastic and super friendly…

Abbas was fantastic and super friendly and professional talking me through the process as well as showing me how it all works. Identifying the source of the problem and how we might approach to resolving it. Would highly recommend them.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Abbas was absolutely outstanding

Abbas was absolutely outstanding. His attention to detail and the comprehensive report he provided were incredibly accurate and extremely helpful in guiding our next steps.

I highly recommend this company, and in particular Abbas, as he delivered a fantastic job for us.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work and experience

Abbas was very kind, and genuinely helpful in answering all of my questions. He took the time to conduct a detailed, comprehensive structural and damp survey. He was polite and very knowledgeable. The whole experience helped us to get a solid understanding of the property. Will definitely recommend.

17 November 2025
Unprompted review

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