ORCA Plumbing and Heating Reviews 

427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently emphasize the exceptionally friendly, knowledgeable staff who always provide prompt and efficient plumbing and heating solutions. People deeply appreciate the clear communication regarding upfront costs and the helpful appointment updates sent prior to arrival. Reviewers consistently state that engineers complete repairs cleanly and leave residential properties spotless after successfully finishing their work. However, some people mentioned occasional minor issues requiring a quick follow-up visit or brief communication regarding schedule punctuality. Consumers remain thoroughly satisfied overall, noting that the responsive team reliably resolves any unexpected concerns with great professionalism.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the prompt arrival and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful from start to finish.... See more

Price

Reviewers highlight positive aspects of price, noting that overall costs are fair, competitive, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to an operation could not get upstairs easily. Downstairs toilet broken. Called ORCA plumbing, very helpful on phone from start to finish. Called back the same day having reviewed photos I sent, e... See more

Rated 5 out of 5 stars

I’ve known and used Orca for a while and wouldn’t hesitate in recommending them. They are prompt, knowledgeable and pleasant. Most recently they dealt with a boiler in my son’s home, it was making uns... See more

Rated 5 out of 5 stars

Orca are just the best! The service from Tony and the team is first class, nothing is ever too much, they appreciate they are coming into your home, often to do a messy job, but they ensure everythin... See more

Rated 5 out of 5 stars

Excellent service from Orca Plumbing and Heating once again. I have been a customer for many years and value the customer service, advice provided. On this occasion a toilet issue !! Nothing worse... See more


Company details

  1. Heating Contractor

Information provided by various external sources

ORCA was established in 2012. We supply services for all your plumbing and heating needs both domestic and commercial. We pride ourselves on offering an excellent service from start to finish. ​ Being a Gas Safe registered company we feel it is important to deliver in a professional and safe manner, with our customers feeling reassured in what we do. We design and install all aspects of plumbing and heating. ​ Our engineers are experienced, motivated and highly qualified to ensure that we are the right company for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(427)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Great service and communication. We have used them a few times now and every person we've met has been very competent, really pleasant and they go out of their way to provide a good service.

26 September 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank Aly, glad you were happy with the service provided.

Rated 5 out of 5 stars

Great service

James was great. I've had a blockage in the kitchen and bathroom drain pipe that caused me a lot of issues. He did an excellent job and fixed it properly! Thank you.

23 July 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Noémi thanks for your review of your recent visit with James. Glad you were happy with our services 😀

Rated 5 out of 5 stars

Unblocking kitchen sink

They came out very quickly, the same day as our request to un block very blocked pipes and sink in the kitchen. They were very friendly and cheerful, explained what was going on and dealt with it quickly. Within half an hour the sink was unblocked and the water passing through normally.
Many thanks.

3 July 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thanks Carl, glad we were able to sort the issue out for you! 👍

Rated 5 out of 5 stars

Our boiler wasn’t working and so I…

Our boiler wasn’t working and so I called Orca and they sent two guys straight away to see what the problem was. They found it and explained what was wrong. They said another person would come later the same day to fix it. I was very impressed with the service. All were so polite and extremely competent. Super all round service. Will definitely recommend and use again.

13 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Louise thank you for your kind review, glad we were able to sort your boiler issues out 😀

Rated 5 out of 5 stars

Excellent service

I have used this company twice now. Once for a leak and once for boiler service. On both occasions they kept me informed of their arrival, they were polite and explained everything. I will definitely use again as I was so impressed with the overall service.
Thank you Orca plumbing

18 June 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Dave, thank you for your review. Glad you have been satisfied with your experiences on the occasions you have used our services. 👍

Rated 5 out of 5 stars

They make a great job..

They make a great job... and to be honest I recommended them.
The customer service was very helpful and helped me to reschedule the appointment.

11 June 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Vlad, thanks for the review. Always happy to be accommodating with rescheduling appointments to suit. 👍

Rated 5 out of 5 stars

Highly recommended

Appointment made very quickly. Great communication before attendance. Gavin the plumber who attended was very professional, friendly and efficient. He explained what had happened clearly and fixed it quickly. He waited while the tank filled up again to make sure all was ok and working before he left. Great service.

5 June 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your review Hugh, will pass on your feedback to Gavin

Rated 5 out of 5 stars

Excellent service

Gavin from Orca Plumbing and Heating was very professional, respectful and polite. We received an excellent service.

3 June 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thanks for your review Mariam 😀

Rated 5 out of 5 stars

Good service

All staff I spoke to were very helpful. Although the engineer was delayed by a previous job, I received calls to keep me up to date. Engineer thoughtfully took his boots off at the door. Job completed well, with no mess.

29 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thanks for your review Claire 😀

Rated 5 out of 5 stars

Great service

Great service, the Engineers were clean and tidy and it was very good value.

17 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thanks for your review Doug 👍

Rated 5 out of 5 stars

Orca highly recommended

Gavin came on time and did a great job replacing my electric shower.
Fair cost and excellent communication

8 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

We're filled with enjoy that you can now enjoy a nice warm shower :), thank you for your kind review.

Rated 5 out of 5 stars

Great service

Great, friendly service from Gavin, new tap fitted in 22 mins, can't say better than that.

16 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

At ORCA we pride ourselves on professionalism, and efficiency. We're happy that you have acknowledged that.

Thank you for your review.

Rated 5 out of 5 stars

Really good and honest service

Really good and honest service. Will definitely use again.

9 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you AnaMarie, we look forward to working with you in the future.

Rated 5 out of 5 stars

Tony and the team at Orca are Brilliant!!!

Tony and the team at Orca are brilliant! They are efficient, friendly, trustworthy and very professional! I wouldn't dream of using anyone else! Thanks as always!

9 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

We're so happy that you're pleased with your experience.

As always, we're just a phone call away :)

Rated 5 out of 5 stars

Extremely efficient and very friendly…

Extremely efficient and very friendly and helpful, cost effective and honest.

2 May 2024
Unprompted review
ORCA Plumbing and Heating logo

Reply from ORCA Plumbing and Heating

Thank you for your kind words. We're chuffed that we have lived up to your expectations.

We'd be more than happy to help out with future plumbing difficulties!

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