Orbit Car HireReviews 

4,029
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 708 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, making the car rental process smooth and efficient. Many people found the booking process straightforward and appreciated the excellent condition of the cars, which were often clean, comfortable, and reliable. Reviewers frequently highlight the competitive pricing and the overall value for money, with many expressing their intent to use the service again. However, some customers also noted issues with the car not being available upon arrival or being different from what was booked, leading to inconvenience and additional costs. A few other people also felt that there were hidden fees or unexpected charges presented at collection, which were not disclosed during the booking process. Some reviewers were not happy with the lack of clear communication regarding car collection points or the unsuitability of transfer options, especially when traveling with families.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting reliable, efficient, and easy processes for... See more

Price

People report positive experiences with pricing, often finding great deals and competitive costs for their... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting helpful, friendly, and efficient... See more

Booking process

Consumers find the booking process to be positive, describing it as easy, straightforward, and smooth, with... See more

Product

Users describe positive interactions with the product, often praising the cars as clean, well-maintained, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always budget and Avis car hire in Belfast international went above and beyond in customer satisfaction. If only I can give them an award for such high quality customer care. Jackie and Gary, what... See more

Company replied

Rated 4 out of 5 stars

Website was user friendly and clearly illustrated. Staff at Belfast International Airport were very efficient and welcoming. Car was fine and did the job. My only complaint was that the tank was not f... See more

Company replied

Rated 4 out of 5 stars

No issues, straight forward booking and handy pick up within the terminal. There was only one staff member on, so this made for a bit of a wait whilst others were dealt with, however otherwise i... See more

Company replied

Rated 5 out of 5 stars

We hired a car from Orbit Car Hire during our holiday in Turkey and had a fantastic experience. There was a small hiccup at the beginning, but the team dealt with it quickly and professionally,... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

At Orbit Car Hire you can compare prices and car rental options from leading car rental brands like Europcar, Enterprise, Alamo, Hertz, Thrifty, and strong local car rental companies from all around the world. Our goal is to offer low rates and to offer trusted car rental companies with great coverage so our customers can travel around the Orbit - worry-free. Our wide range of rental vehicles and packages allows us to help you find the best offers for your holiday or business trip. You can always reach us by phone or email.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(4,029)

692 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to navigate the booking .

20 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Hi Robert,

thank you for your feedback. We are pleased to hear that you found the booking process easy to navigate.

We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Great Car Hire Service

Have used ORBIT many times and have always got a good deal. Simple to book and pay online and car always available at time stated. Return is a breeze.

19 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Danny,

thank you very much for your continued trust and loyalty. We are delighted to hear that you have consistently received good deals and that the booking, payment, collection, and return processes have always been simple and smooth.

Your continued support means a great deal to us, and we look forward to assisting you again on your future trips.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! Highly recommend.

19 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Peter,

thank you for your kind feedback. We are delighted to hear that everything was perfect and truly appreciate your recommendation.

We look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 1 out of 5 stars

Non existent car supplier

Confirmed our booking of a rental car in Dubrovnik airport, took the money of account but the car supplier is non existent! After hours of searching for the car supplier, ringing them with no answer had to just rent a car from one of the companies at the airport. Orbit car hire better be sending me a refund.
I have not arrived at 18:00!!!
I was there at 10:30am and this car supplier is no where to be found, phone OFF too so cant even call them. Not sure why is your reply to my review making me look like an odiot. I can read term and conditions properly. I have sent you proof of my arrival time at the airport and of attempts to reach the agency at 11am.

18 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Deimante,

We are sorry to hear about your experience.

Please note that the rental agency does exist and was operating normally on the day of your booking. However, your reservation was scheduled for pick-up at 11:00 in the morning, while you arrived after 18:00.

According to the supplier’s policy, there is a grace period of 1 hour after the booked pick-up time. If the customer arrives more than 1 hour late without prior notice, the reservation is considered a no-show and is automatically no longer active.

Although the agency’s general closing time is 20:00, the office may close earlier when there are no remaining active reservations expected for that day. Since your reservation had already been classified as a no-show, the agency was not expecting any further arrivals related to this booking.

As outlined in the Terms and Conditions accepted at the time of booking, no refund is due in the event of a no-show.

Thank you for your understanding.

Best regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Great value and helpful member of staff…

Great value and helpful member of staff at Belfast airport. Everything went very smoothly.

7 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Paul,

thank you for your kind feedback. We are delighted to hear that you received great value and that the staff member at Belfast Airport was helpful.

It is wonderful to know that everything went very smoothly throughout your experience. We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Very easy and smooth pick up

Very easy and smooth pick up. Instructions very clear and car was fab!

12 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Diane,

thank you for your lovely feedback. We are delighted to hear that the pick-up process was easy and smooth, the instructions were clear, and that you were pleased with the car.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Renting with Orbit was a very smooth…

Renting with Orbit was a very smooth experience. Agent helped us pick the right car for the best price and we were very satisfied with the entire process.
Would recomment it.

6 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Alen,

thank you very much for your kind feedback. We are delighted to hear that renting with Orbit was a smooth experience and that our agent helped you choose the right car at the best price.

It is wonderful to know that you were satisfied with the entire process. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

The service from Orbit Car Hire

The service I received from Orbit Car Hire was excellent. The vehicle was clean, reliable, and ready on time. Staff were courteous, efficient, and made the process smooth from start to finish. I would happily use their service again and recommend them to anyone planning to hire.

16 April 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Maxwell,

thank you very much for your wonderful feedback. We are delighted to hear that you received excellent service and that the vehicle was clean, reliable, and ready on time.

It is especially pleasing to know that our staff were courteous and efficient, making the entire process smooth from start to finish. Your recommendation means a great deal to us.

We look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Smooth and easy car rental experience

Smooth and easy car rental experience, would highly recommend!

2 March 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear David,

thank you for your kind feedback. We are delighted to hear that you had a smooth and easy car rental experience.

Your recommendation is greatly appreciated, and we look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Easy to use and good support group.

Easy to use and good support group.

15 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Customer,

thank you for your feedback. We are pleased to hear that you found our service easy to use and that you were satisfied with the support provided by our team.

We truly appreciate your review and look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Fast easy booking service with clear…

Fast easy booking service with clear pricing

15 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Andrew,

thank you for your feedback. We are pleased to hear that you found the booking service fast and easy, with clear pricing throughout the process.

We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Volta4u car hire

Volta4u car hire
the service was fast, easy and very efficient, the people were very helpful and pleasant, the cars are like new, would recommend and would use again without hesitation.

5 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Rush,

thank you very much for your kind feedback. We are delighted to hear that the service was fast, easy, and efficient, and that the team was helpful and pleasant throughout your experience.

It is also great to know that you were satisfied with the condition of the cars. Your recommendation means a lot to us, and we are very pleased to hear that you would use our service again without hesitation.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

price service

14 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Paul,

thank you for your feedback. We are pleased to hear that you were satisfied with both the pricing and the service.

We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Very straightforward

Very straightforward. Bring ID and credit card .

Friendly staff.

6 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Jody,

Thank you for your 5-star review! We're delighted to hear your experience was straightforward and that the staff made a positive impression. We hope to assist you again on your next trip!

Kind regards,
Orbit Car Hire team

Rated 5 out of 5 stars

QUICK AND EASY

11 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Dover,

Thank you for your 5-star review! We're delighted to hear you found the booking process quick and easy. We hope to assist you again soon!

Kind regards,
Orbit Car Hire team

Rated 4 out of 5 stars

Still waiting for my deposit of 900…

Still waiting for my deposit of 900 euros to be returned??

3 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Neil,

Thank you for your feedback.

Please note that the security deposit release can take up to 30 days after the end of the rental, as the timing depends on several factors, including the release schedule of the rental agency’s bank as well as your own bank’s processing times.

If the deposit has still not been released back to your account after this timeframe, please kindly contact us at info@orbitcarhire.com, and our team will be happy to look into this for you.

Kind regards,
Orbit Car Hire team

Rated 5 out of 5 stars

Good overall experience

Rather awkward office to get to as it's not in the Nice Airport T2 rental complex, but once there the collection was very quick and easy. Helpful staff, good car, great price. Hassle free!

29 April 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Chris,

thank you for sharing your feedback. We appreciate your comments regarding the office location and understand that reaching it may have been slightly inconvenient.

We are, however, very pleased to hear that once there, the collection process was quick and easy, and that you were satisfied with the helpful staff, good car, and great price. It is wonderful to know that overall your experience was hassle-free.

We look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Everything went really well

Everything went really well! We got a free upgrade on the car and the guy at the desk was really friendly and nice

7 May 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Alice,

thank you for your lovely feedback. We are delighted to hear that everything went really well and that you enjoyed the free car upgrade.

It is also great to know that the colleague at the desk was friendly and welcoming. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Easy to use

Easy to use, fast and efficient service without a problem. Highly recommend

21 April 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Riccardo,

thank you for your kind feedback. We are pleased to hear that you found the service easy to use, fast, and efficient, with no problems throughout the process.

Your recommendation is greatly appreciated, and we look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

Rated 5 out of 5 stars

Quick pick up and drop off experience

Quick pick up and drop off experience. Car was great, no issues.

30 April 2026
Unprompted review
Orbit Car Hire logo

Reply from Orbit Car Hire

Dear Customer,

thank you for your feedback. We are pleased to hear that the pick-up and drop-off process was quick and smooth, and that the car met your expectations with no issues.

We appreciate you choosing Orbit Car Hire and look forward to assisting you again in the future.

Kind regards,
Orbit Car Hire Team

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