Orbis Ways Reviews 518

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service to be exceptional, highlighting the seamless organization of their trips and the stress-free nature of their holidays. The staff received frequent praise for their helpfulness and friendly demeanor, contributing to a positive overall experience. People consistently noted the excellent luggage transfers, which were always on time and ensured their belongings were waiting for them at each accommodation. The accommodations were generally well-regarded, with many reviewers appreciating the quality and convenient locations. However, some customers also noted issues with the quality of certain accommodations, describing them as poor, dilapidated, or not as advertised. A few other people also felt that the daily walking distances were underestimated or that the provided information lacked details on local attractions or alternative routes. There were also mentions of dissatisfaction with the quality of included meals and a lack of choice.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism and organization,... See more

Location

Consumers find location to be ambiguous, with some reviewers praising hotels directly on the route or in the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Holidays

Customers consistently note positive experiences with holidays, often describing their trips as amazing and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers finding accommodations clean, cozy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The trip was well planned by Orbis and went smoothly with no problems. The lodging that was chosen were small and well run with very friendly staff and proprietors. Luggage transfers and taxi pickups... See more

Company replied

Rated 5 out of 5 stars

Accommodations, breakfast and luggage transfer was top notch!!!! I will 100% use Orbis ways again. There are some details I would have shared before the trip, like to make sure your walking shoes a... See more

Company replied

Rated 5 out of 5 stars

It was easy to book through ORBIS. Everything worked out well … the accommodation, the taxi rides, the transport of baggage. Staff answered all questions relatively quickly and were polite and respect... See more

Company replied

Rated 5 out of 5 stars

A well guided long walk, great service, including luggage transport. We loved the Scottisch Borders because of it's beautiful nature and kind people. The pilgrimage nature of the walk was a great appe... See more

Company replied


Company details

  1. Travel Agency

About Orbis Ways

Written by the company

Orbis Ways - World Leader in Walking Holidays

Orbis Ways

Orbis Ways is the global leader in walking holidays around the world. All our walking holidays include accommodation in charming hotels, luggage transfers between stages, and 24-hour telephone support service. With Orbis Ways, you have 100% satisfaction guaranteed as we have a team of experts in hiking trips.

Our offerings go beyond the ordinary, providing you with accommodation in enchanting hotels that blend comfort with the local charm, ensuring your nights are as splendid as your days. We understand the importance of seamless experiences, which is why we manage all luggage transfers between stages, letting you focus solely on the joy of walking. Moreover, our dedicated 24-hour telephone support service is always at your fingertips, ensuring peace of mind from start to finish.

Choosing Orbis Ways means opting for 100% satisfaction. Our team, composed of seasoned walkig holidays experts, is passionate about creating journeys that inspire and rejuvenate. Whether you're a seasoned hiker or embarking on your first walking adventure, we tailor every trip to meet your desires, fitness levels, and dreams.

Ready to embark on the journey of a lifetime? Request a free quotation today through our website or by sending an email to info@orbisways.com. Let us show you the world as you've never seen it before, with the assurance of Orbis Ways' quality, care, and expertise guiding you every step of the way.

For more information and to start planning your next hiking adventure, visit our website: Orbis Ways.

100% Satisfaction Guarantee

Written by the company

Orbis Ways stands out as the premier global travel agency for walking holidays
Expertise and Passion: Our team is composed of seasoned professionals and passionate adventurers who have firsthand experience on the trails. This deep understanding and love for hiking ensure that every trip is expertly crafted, offering routes that are both challenging and rewarding.

Seamless Experience

100% Satisfaction Guarantee

100% Satisfaction Guarantee
Our commitment to excellence is reflected in our satisfaction guarantee. We are dedicated to providing an outstanding service that meets your expectations, ensuring that your hiking vacation is nothing short of spectacular.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

518 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great experience!

The trip was well planned by Orbis and went smoothly with no problems. The lodging that was chosen were small and well run with very friendly staff and proprietors. Luggage transfers and taxi pickups were on time. What Orbis did and accomplished, made our religious pilgrimage stress free enjoyable! We will definitely use Orbis again and highly recommend them!

9 September 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

A magical journey - thank you Orbis !!

I had without question the most magical two weeks of my life (I walked the Camino way). I didn’t do this earlier in life because I thought it would be too much stress and planning. An advert popped up for Orbis and I just took the plunge. To say I didn’t have to do anything (other than walk of course) would be an understatement. They took care of everything, it was so well planned, I just had to walk to my destination each night, and hey presto everything was there with a huge a welcome. I stayed in some beautiful hotels along the way and the service I received from Carmen and Patricia at Orbis, if I did have any questions was so super prompt and efficient it was all an absolute pleasure. Do use this company if you want a stress free holiday / pilgrimage / see world ect … can’t fault a thing

18 September 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

All the arrangements went according to…

All the arrangements went according to plan with no hitches and the rooms were perfect, just as advertised

7 September 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 1 out of 5 stars

One of the worst travel experiences - BUYER BEWARE

One of the worst travel experiences I have ever had. The google maps were off - the transfers rarely happened. The hotels were not what they said. On one of the days- labeled "7 waterfalls" all water was gone and had been dried up for months- Please be aware of this company- they have NO idea what they are doing in Croatia.

23 August 2025
Unprompted review
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Reply from Orbis Ways

Thank you for taking the time to share your feedback.

We are very sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when aspects of a trip do not go as planned, and we sincerely regret the disappointment this caused.

Your comments regarding the route information, transfers, accommodations, and local conditions have been noted and will be shared with the relevant teams for review.

We appreciate your feedback, as it helps us continue improving our services and the experiences we provide to our travellers.

Kind regards,

Orbis Ways Team

Rated 5 out of 5 stars

Remarkable El Camino Walk!Everything worked out according to…

Everything worked out according to plan. Hotels were great and the luggage arrived ahead of us every time.
The O'Lambrans villa was amazing, and the staff was extremely attentive to our needs. Suggest you push it harder, even though it is a bit out of town, but not too far to walk.
El Camino will be remembered fondly for the rest of our lives.

24 August 2025
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Reply from Orbis Ways

Thank you very much for your kind review and for sharing your experience with us.

We are delighted to hear that your journey went smoothly and that the accommodation and luggage transfers met your expectations. Our aim is always to ensure that all logistics are well organised so that our travellers can fully enjoy their experience.

We also appreciate your understanding regarding the variability of accommodation along walking routes, which is something inherent to the nature of these journeys. We always carefully select options that provide comfort and good location wherever possible.

It is very rewarding for our team to receive such positive feedback.

Thank you once again for your trust in Orbis Ways. We would be very pleased to assist you with your next adventure.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

Great Service!

The accommodation services were great! Communication with Manuel from the booking to the trip were smooth.

1 September 2025
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Reply from Orbis Ways

Thank you very much for your kind review and for sharing your experience with us.

We are delighted to hear that your journey went smoothly and that the accommodation and luggage transfers met your expectations. Our aim is always to ensure that all logistics are well organised so that our travellers can fully enjoy their experience.

We also appreciate your understanding regarding the variability of accommodation along walking routes, which is something inherent to the nature of these journeys. We always carefully select options that provide comfort and good location wherever possible.

It is very rewarding for our team to receive such positive feedback.

Thank you once again for your trust in Orbis Ways. We would be very pleased to assist you with your next adventure.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

Camino Way

The hotel bookings and baggage transfer worked perfectly.

26 August 2025
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Reply from Orbis Ways

Thank you very much for your kind review and for sharing your experience with us.

We are delighted to hear that your journey went smoothly and that the accommodation and luggage transfers met your expectations. Our aim is always to ensure that all logistics are well organised so that our travellers can fully enjoy their experience.

We also appreciate your understanding regarding the variability of accommodation along walking routes, which is something inherent to the nature of these journeys. We always carefully select options that provide comfort and good location wherever possible.

It is very rewarding for our team to receive such positive feedback.

Thank you once again for your trust in Orbis Ways. We would be very pleased to assist you with your next adventure.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 1 out of 5 stars

It was bad from day one.

It went bad from day one. When we arrived at the first hotel we were staying at, there was no luggage tags for the luggage transfers.
We had paid for our evening meals to be included, but the quality at the second hotel was poor, the Premi course was overpowered by truffles and the Secondi course was dry and uninteresting.
The third hotel we stayed at we were charged €360 for two evening meals, even though we had requested evening meals to be provided.
The fourth accommodation was supposed to be a hotel, but it was a very run down B&B, with no hot food provided, sub-standard would not describe this place adequately.
Overall, the evening meals provided were very poor quality and the accommodation was not as advertised.
I emailed Orbis Ways on the first day with no response and twice after I returned home before they finally responded. Their response didn't provide any solution to my issues and there was no apology for the poor service.

29 July 2025
Unprompted review
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Reply from Orbis Ways

Thank you for taking the time to share your feedback.

We are very sorry to hear that your experience did not meet your expectations and that several aspects of your trip caused disappointment.

We understand your frustration regarding the issues you mention with the luggage tags, the quality of some evening meals, the accommodation standards, and the communication you received during and after your trip. This is certainly not the experience we aim to provide for our travellers.

Your comments have been noted and will be shared with the relevant teams for review. Feedback such as yours is important to us, as it helps us identify areas where improvements may be needed.

We regret that your overall impression of the trip was affected by these concerns and appreciate you bringing them to our attention.

Kind regards,

Orbis Ways Team

Rated 5 out of 5 stars

Great hotels selected each night

Great hotels selected each night, no worries with bags being moved and everything organised perfectly

17 August 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

It was easy to book through ORBIS

It was easy to book through ORBIS. Everything worked out well … the accommodation, the taxi rides, the transport of baggage. Staff answered all questions relatively quickly and were polite and respectful. We thoroughly enjoyed the walk, though some of the days were quite demanding for people in their late seventies.

25 July 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

From Saint Jean Pied de Port to Kap Finisterre

Everything worked perfectly. The hotline was also available very quickly and was very helpful. The price-performance ratio is perfect.

3 June 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

The trip was later fe changing.

The trip was a great trip. Transfer of luggage was great. Hotels were top notch. Would I ask Orbis to book me another trip, absolutely. Jorge was so helpful and always there to answer any questions. He made this trip easy.
Thank you Jorge, you’re amazing.
Cheers Colleen

12 July 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 1 out of 5 stars

Bad Experience - won’t use again

SEE BELOW MY REVIEW:
Orbis Ways responded 10 MONTHS after I submitted this review. That shows you how much they “value feedback” from travelers who spend THOUSANDS of dollars and TRUST that the service provider is legit. I would strongly discourage anyone from putting their confidence in Orbis Ways.

We booked a walking tour along the Fife Coastal Path. The directions and package we received were insufficient in both detail and quality. There is no information included on local restaurants, hidden gems or alternate routes in cases where there may be extreme heights along the path, etc. in addition, a large part of the path along our route was closed due to erosion and there was no information included in our package on this. We actually stopped using our package and went to ChatGPT for more detailed information. When I reached out to our rep with my concerns, the response was “did I reach out to the 24 hour hotline?”. In the package, it says this line is for EMERGENCIES. Also, we got more information from people on the trail who approached us because we looked lost. In one part of our package, it lists a visitor centre near caves but there aren’t any specific directions on where the visitor centre is, and we couldn’t find it. One part of the path required a steep descent down the side of a CLIFF where the only other option than walking down a narrow cliffside trail was to LOWER YOURSELF BY CHAINS. Again, no forewarning or information on alternate routes. Internet connection was poor on some parts of the path for some of our party and if at least one of us didn’t have access to an online map, we would have been, for lack of a better term, screwed. In addition, the quality of the package itself was poor. It was a simple downloadable pdf. No hard copy was provided. I have used other walking tour companies and a waterproof hard copy as well as an app is available. No luggage tags were provided for luggage transfers - a smaller detail but still a nice touch included with other companies. Bottom line is, and I expressed this to Orbis Ways and still feel this is the case, I don’t believe anyone from Orbis Ways has ever set foot on the Fife Coastal Path. I believe their information came from Google searches. They may be experts in other countries - but I would caution anyone who is looking for a walking tour in Scotland to use this company. There are better ones out there who guarantee that their staff personally walks the trails and provide much better and more detailed information and a better quality product overall. Very disappointed for having spent the money with this company - other than booking accommodations (which were average quality although the staff were all lovely) and transferring luggage, I’m not sure what my $4885 CAD paid for.

27 June 2025
Unprompted review
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Reply from Orbis Ways

Thank you for taking the time to provide such detailed feedback.

We are sorry to hear that your experience did not meet your expectations and that you felt the route documentation and travel materials were insufficient for your needs.

We understand your concerns regarding route information, trail closures, navigation details, alternative route options, and the level of supporting information provided throughout the journey. We also appreciate your comments regarding the format of the travel documents and the overall travel package, as well as your observations about accommodation and luggage transfer services.

At the same time, we are pleased to hear that the luggage transfers operated successfully and that you found the accommodation staff welcoming and helpful during your trip.

Feedback such as yours is valuable and will be shared with the relevant teams for review as we continuously work to improve our route documentation, traveller information, and overall customer experience.

We regret that your overall impression of the trip was disappointing and appreciate you bringing these matters to our attention.

Kind regards,

Orbis Ways Team

Rated 5 out of 5 stars

Great experience! I will do it again!

I travelled with Orbis Ways as a solo pilgrim, doing the last 114 km stretch from Sarría to Santiago de Compostela. There were many other solo pilgrimage, more women than men.
I had to go out of my introvert comfort zone to talk to other pilgrims and every day I met some interesting people to walk with for a while and practise my languages. The hotels were really comfortable and welcoming, some of them in the middle of nowhere were OUTSTANDING. The hosts would pick me up in a town along the trail and drop me back there the n3xt day.
Internet reception was great everywhere. The landscapes were beautiful, lots of cute and stunning pubs and restaurants along the way. The stone villages were something else. Some of them very poor and dilapidated with dried animal dung on the streets, some beautifully restored.
The trail is wide and doable, sometimes very stony and steep and pretty often we walked a few km on roads or alongside the roads. Definitely wear solid hiking boots, not trainers!

Inspite of the many touching and improvised shrines I felt no spiritual vibe, even in the stunning old town of Santiago de Compostela and the cathedral. I am not a religious person...it is just something that occurred to me. That said I attended two beautiful masses were the locals mingled with the pilgrims even before the absolute highlight, the pilgrims' mass in the stunning Cathedral of Santiago de Compostela.

15 July 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

A great experience

Thank you Jorge for all the arrangements, was an amazing experience.

3 July 2025
Orbis Ways logo

Reply from Orbis Ways

Thank you very much for your kind review and for sharing your experience with us.

We are delighted to hear that your journey went smoothly and that the accommodation and luggage transfers met your expectations. Our aim is always to ensure that all logistics are well organised so that our travellers can fully enjoy their experience.

We also appreciate your understanding regarding the variability of accommodation along walking routes, which is something inherent to the nature of these journeys. We always carefully select options that provide comfort and good location wherever possible.

It is very rewarding for our team to receive such positive feedback.

Thank you once again for your trust in Orbis Ways. We would be very pleased to assist you with your next adventure.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

The service was second to none

The service was second to none
The luggage transfer was prompt and I watched the driver carefully cross check information before loading any luggage into his van
The accommodation was exactly as expected and the dossier outlining each step of the journey was extremely thorough

8 July 2025
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Reply from Orbis Ways

Thank you very much for your kind review and for sharing your experience with us. We are delighted to hear that your journey went smoothly and that the accommodation and luggage transfers met your expectations. Our aim is always to ensure that all logistics are well organised so that our travellers can fully enjoy their experience. We also appreciate your understanding regarding the variability of accommodation along walking routes, which is something inherent to the nature of these journeys. We always carefully select options that provide comfort and good location wherever possible. It is very rewarding for our team to receive such positive feedback. Thank you once again for your trust in Orbis Ways. We would be very pleased to assist you with your next adventure. Warm regards, The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

Orbis Ways did an outstanding job…

Orbis Ways did an outstanding job communicating with us and organizing our trip! The accommodations were great and the luggage transfer service was seamless and on time every day!

4 July 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 5 out of 5 stars

Every detail was perfect as described…

Every detail was perfect as described prior to the walk. The luggage transfer was much appreciated and didn't miss a beat. Thankyou for a great job.

12 June 2025
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Reply from Orbis Ways

Thank you very much for sharing your experience with us.

We are delighted to know that your trip went smoothly and that the accommodation and transfer arrangements met your expectations. Our team works hard to ensure that every detail is carefully organised so that our travellers can focus entirely on enjoying their journey.

We also appreciate your understanding that accommodation standards can naturally vary depending on the region and availability. Nevertheless, we always aim to provide comfortable, clean and well-located options throughout the itinerary.

Your positive feedback is greatly appreciated and very encouraging for our entire team.

Thank you again for choosing Orbis Ways. We hope to welcome you on another adventure in the future.

Warm regards,
The Orbis Ways Team 😊🥾🌍

Rated 3 out of 5 stars

Scottish South highland Way Hike

I did the south scottish highland way hike. Accommodation, breakfasts were great. Everyone very helpful and friendly. Luggage transfer was great. Orbis I think should add an extra day of hiking like 20+ km or so to a village on the route. This hike ended with accommodation hours away from the
hike end and no services to be had like restaurants etc.. 1 train or bus a day. A water bus and taxi needed to be prearranged the day before the ladt day which is near impossible when hiking rural. Another end point /village further would make the hike topnotch. Also the maps they said
were going to be in great detail were not. A Map app link would have been nice. The actual hike was breath taking scenery. I would recommend this hike and if possible the whole highland way route. Midges did make an appearance down by the warmer lake areas. Be prepared. Good rain
gear and footwear is necessary too. Wear layers as temperatures /weather change frequently. I purchased a wool cap which was helpful and I had offers to buy my gloves ha ha ha, on the colder days.

2 June 2025
Unprompted review
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Reply from Orbis Ways

Thank you for taking the time to share such detailed feedback about your experience.

We are pleased to hear that you enjoyed the breathtaking scenery and that the accommodations, breakfasts, luggage transfers, and the hospitality of the people you met along the way contributed positively to your trip. It is always rewarding to know that these aspects helped make the journey enjoyable.

We also appreciate your constructive comments regarding the final stage of the route, the location of the last accommodation, transportation options, and the availability of services in the area. Feedback like this is extremely valuable, as it helps us evaluate ways to improve the overall experience for future travellers.

Your observations regarding the route documentation and mapping information have also been noted. We understand the importance of having clear and detailed navigation resources, particularly on more remote routes, and we will share your comments with the relevant team for review.

Thank you as well for sharing practical advice for future hikers regarding weather conditions, equipment, and preparation. We are sure other travellers will find these insights helpful.

We truly appreciate your feedback and hope to have the opportunity to assist you with another adventure in the future.

Kind regards,

Orbis Ways Team

Rated 3 out of 5 stars

Lack of support

Upfront information and booking good, hotels fine in the main. However, they arranged for our bags to be moved forward to our hotels and the carrier damaged my case. The pull handle was pulled out so hard it wouldn’t retract and I would not have been able to take it on a flight. It was in their care. Orbis only support after several emails and calls was to offer 40 euros compensation through their insurance. It didn’t solve the main issue of a case that I couldn’t fly with and the compensation offered was insulting

19 June 2025
Unprompted review
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Reply from Orbis Ways

Thank you for taking the time to share your feedback.

We are pleased to hear that the booking process, pre-trip information, and most of the accommodations met your expectations. However, we are very sorry to learn about the damage to your luggage and the frustration this caused during and after your trip.

We fully understand how inconvenient it must have been to discover that your suitcase had been damaged in a way that affected your ability to travel onward. We also appreciate that, from your perspective, the compensation offered did not adequately address the inconvenience and concern caused by the incident.

Your comments regarding both the luggage handling and the support provided during the claims process have been noted and will be shared with the relevant teams for review. Feedback such as yours helps us evaluate how we can improve both our service and communication when unexpected situations arise.

We appreciate your honest feedback and regret that this issue negatively affected your overall experience.

Kind regards,

Orbis Ways Team

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