Oral-B Reviews 

2,801
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers had a great experience with this company. Customers found the ordering process easy and quick, appreciating the smooth navigation and convenient platform. Many highlighted fast, reliable delivery and good prices. People generally praised product quality, noting their effectiveness. However, some customers noted difficulties with product information clarity on the website, finding it hard to differentiate between models or understand features. A few people also experienced product issues, specifically battery quality degradation over time. Additionally, some reviewers were not happy with delivery delays or a lack of communication regarding order status.

What people talk about most

Product

Customers had ambiguous experiences with product quality and features, with some expressing satisfaction with... See more

Order

Consumers have mixed experiences with the ordering process; many found it easy and smooth, praising clear... See more

Quality

People report ambiguous experiences with quality, with many reviewers praising the product as very good and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding very good prices and deals, even... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering went fine. One side note. Subscribing for the newsletter gives you 10% discount. But you can only apply it when you have an account. The sites UI is clear. good navigation and fast done with... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy enough and never had problems with my Oral-B products. Only part that could be improved is; My adress was corrected to a postal code that didnt exist, other than that it was a go... See more

Company replied

Rated 4 out of 5 stars

It was 5 stars but unfortunately you are forcing me to write something useless here, hence 4 stars now. I'm not joking, it's a valid criticism of the site and my experience.

Company replied

Rated 4 out of 5 stars

Our adress could be give some problems, was not the same as i was writing. That why i changed the delivery to a delivery box near a supermarket. So i was sure i got my package.

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

Ontdek de elektrische, manuele en op batterijen werkende tandenborstels van Oral-B. Lees belangrijke informatie voor mondhygiëne en een gezonde glimlach.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.8

All reviews

(2,801)

562 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 5 out of 5 stars

Great experience!

Great experience!

17 May 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive such positive feedback from our loyal customers.

Your feedback helps us maintain and improve our services, and the team will be delighted to hear your kind comments.

Should you have any questions or queries, please don’t hesitate to contact us — we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive such positive feedback from our loyal customers.

Your feedback helps us maintain and improve our services, and the team will be delighted to hear your kind comments.

Should you have any questions or queries, please don’t hesitate to contact us — we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars

Great service

Great service

14 May 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive such positive feedback from our loyal customers.

Your feedback helps us maintain and improve our services, and the team will be delighted to hear your kind comments.

Should you have any questions or queries, please don’t hesitate to contact us — we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars

The Ordering process was simple

The Ordering process was simple, the discount code was deducted. Now I will see, how the product is, when it come

12 May 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 4 out of 5 stars

Great, except how discount codes work

In general, everything was great, only the application of discount codes on the website isn't very intuitive. I had two discount codes for two different products, but I could apply only one at a time, so I ended up having to place two orders, and received two parcels with twice the amount of packaging materials.

7 May 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 3 out of 5 stars

The offer was good but the delivery was late,…

The offer was good but I got a immediate reaction back that there would be a delay in the delivery. I can't surpris my wife on Mothers Day because of this.That's dissapointing.

6 May 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 3 out of 5 stars

Placing an order online

First I tried to make my online purchase on your website, using my notebook. It didn’t function well; the order delivery cost submenu got stuck.

Afterwards I went to a physical store to compare prices and returned home and used my mobile phone to complete my purchase.

I personally prefer using my laptop for purchases due to my eyesight.

Maybe your technical service department can run a check on computer based purchases services. Thank you.

7 May 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 3 out of 5 stars

Quick and easy ordering!

Quick and easy ordering! I received my new IO 10 toothbrush, but I'm a little disappointed! I'm sure that when I placed the order there was a promotion for these brushes or above a certain amount that you would get free brush heads! But I don't have any gift!! I'm disappointed!

3 May 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 5 out of 5 stars

Nice products

Nice products, trusted brand

2 May 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 5 out of 5 stars

Great products and fast delivery

Great products and fast delivery! Very competitive prices - thanks to a special dentists' action.

28 April 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 1 out of 5 stars

Ordered

Ordered, paid, got confirmation. Couple of minutes later a cancellation of the order without any reason.

30 April 2026
Oral-B logo

Reply from Oral-B

Hello,

We regret your order was canceled shortly after confirmation and without explanation. We appreciate you bringing this to our attention, and we will investigate.

A message has been sent to your account.

Kind regards,
Liam

Rated 1 out of 5 stars

long waiting time

28 April 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for taking the time to leave your review.

I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 5 out of 5 stars

Easy and smooth working website and…

Easy and smooth working website and order process

27 April 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this kind of feedback from our loyal customers.

Your feedback helps us maintain and improve our services, and the team will be delighted to read your kind words.

If you have any questions, please don’t hesitate to contact us — we’ll be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars

Great info

Great info , knowledgeble expertise

24 April 2026
Oral-B logo

Reply from Oral-B

Hallo,

Bedankt voor het achterlaten van uw beoordeling!

Het is altijd een genoegen om dit soort feedback van onze loyale klanten te ontvangen.

Uw feedback helpt ons om onze diensten te onderhouden en te verbeteren, en het team zal erg blij zijn om uw vriendelijke woorden te horen.

Mocht u vragen of opmerkingen hebben, aarzel dan niet om contact met ons op te nemen — wij helpen u graag verder.

Zorg goed voor uzelf en nog een fijne dag gewenst.

Met vriendelijke groet,
Natalia

Rated 5 out of 5 stars

👌🏼very good!

24 April 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this kind of feedback from our loyal customers.

Your feedback helps us maintain and improve our services, and the team will be delighted to read your kind words.

If you have any questions, please don’t hesitate to contact us — we’ll be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

I love oral-b and my new io 9 electric…

I love oral-b and my new io 9 electric toothbrush.
I used to have Oral B Genius 2000 but it broke.
The new brush meets my requirements and expectations and I really like it, and the pink color too.

8 April 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

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