Oral-B Reviews 

2,801
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 245 reviews, reviewers had a great experience with this company. Customers found the ordering process easy and quick, appreciating the smooth navigation and convenient platform. Many highlighted fast, reliable delivery and good prices. People generally praised product quality, noting their effectiveness. However, some customers noted difficulties with product information clarity on the website, finding it hard to differentiate between models or understand features. A few people also experienced product issues, specifically battery quality degradation over time. Additionally, some reviewers were not happy with delivery delays or a lack of communication regarding order status.

What people talk about most

Product

Customers had ambiguous experiences with product quality and features, with some expressing satisfaction with... See more

Order

Consumers have mixed experiences with the ordering process; many found it easy and smooth, praising clear... See more

Quality

People report ambiguous experiences with quality, with many reviewers praising the product as very good and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding very good prices and deals, even... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast delivery and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering went fine. One side note. Subscribing for the newsletter gives you 10% discount. But you can only apply it when you have an account. The sites UI is clear. good navigation and fast done with... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy enough and never had problems with my Oral-B products. Only part that could be improved is; My adress was corrected to a postal code that didnt exist, other than that it was a go... See more

Company replied

Rated 4 out of 5 stars

It was 5 stars but unfortunately you are forcing me to write something useless here, hence 4 stars now. I'm not joking, it's a valid criticism of the site and my experience.

Company replied

Rated 4 out of 5 stars

Our adress could be give some problems, was not the same as i was writing. That why i changed the delivery to a delivery box near a supermarket. So i was sure i got my package.

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

Ontdek de elektrische, manuele en op batterijen werkende tandenborstels van Oral-B. Lees belangrijke informatie voor mondhygiëne en een gezonde glimlach.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2,801)

563 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Service and customer intimacy was…

Service and customer intimacy was great. Website is clear.

6 April 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 3 out of 5 stars

The app doesn't complete the experience…

The app doesn't complete the experience with Samsung fold 7

2 April 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.  

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.  

Kind regards,  
Kayleigh

Rated 3 out of 5 stars

Too many options, little help

All available options, packages, colours etc avail, but extremely difficult to make up your mind (select what you really need).

1 April 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.  

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.  

Kind regards,  
Kayleigh

Rated 2 out of 5 stars

Very unpractical website and not…

Very unpractical website and not customer friendly to order. Was redirected multiple times, fill in fields make no sense. Took me multiple times to get my order finalized.

31 March 2026
Oral-B logo

Reply from Oral-B

Hi Stella,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with placing your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 5 out of 5 stars

order went fast

order went fast. Advice through dentist to buy one.

25 March 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Ordering.

It was very easy to place the order.

21 March 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 2 out of 5 stars

Website is not easy to navigate

Website is not easy to navigate. Unexpected additions were difficult to remove. Confirmation mail was difficult to read.

18 March 2026
Oral-B logo

Reply from Oral-B

Hi Ghislaine,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the website. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

5 stars

fast, easy and correct

15 March 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

Nice product, latest design.

Really liked the product. Latest model for the orab B brush and works great. Only confusing thing is the OralB product are listed with different version at different websites/shop.

26 January 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

Quality and fast service

Quality and fast service

12 March 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 2 out of 5 stars

Tried to order a white nr 9

Tried to order a white nr 9. Although the site said that is was available, i was not able to purchase it. Took me w a while to find out why i did not manage.

9 March 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Very fast and happy I could use it as a…

Very fast and happy I could use it as a guest without logging in.

3 March 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Great discount

1 March 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 2 out of 5 stars
Oral-B logo

Reply from Oral-B

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,
Liam

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Nice products they have..:-) Though…

Nice products they have..:-) Though some of the products are quite expensive but worth the price my dentist is happy with how I clean my teeth using i0 electric toothbrush.

25 February 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

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