Interesting situation i found myself in today. Went to drop off a parcel to the OOHPod in Limerick, Dock Road Lidl. I was dropping off UPS parcel, added in the tracking code so a locker woul... See more
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Review summary
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Reviews shaping this summary
I found the chat customer service excellent. They usually email back the answer within an hour or two. In my particular situation OOHPod (Ellen) went above & beyond to help me out. I genuinely cant th... See more
Company replied
This is a great service, I'd be lost without it tbh. My deliveries are waiting safely for me when I get home from work. I have also used one of the lockers in NI to get something from Argos (who don'... See more
Company replied
First time i ordered to a oohpod to newry no issue, second time i got an email from royal mail saying they dont deliver to pods, there is somewhere a communication issue that needs to be resolved... See more
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Company details
- #2 of 2 best companies in Logistics Service
- #3 of 3 best companies in Business to Business Service
- #1 of 1 best companies in Package locker
Written by the company
OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.
Contact info
Ireland
- oohpod.com
3.3
Average
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
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Reply from OOHPod
Laura, that's what we like to hear! Thanks so much for taking the time to review.
Reply from OOHPod
Glad to hear that and thanks for the great feedback!
A great service…..
A great service and the women in the office in Jonesbrough are always helpful, friendly and polite.
26 February 2025
Reply from OOHPod
Thanks Sophie, our team in Jonesborough are delighted with this review!
Another day of drama with UPS having…
Another day of drama with UPS having issues with OOHPOD lockers in Sandyford, saying they are closed. Only issue I can see is that they are not waiting due to location of lockers, hard to get to around 3pm
From my own experience with these lockers in Sandyford D18VW81, even today collecting a parcel, a car is parked right beside the lockers, driver waiting for his washing in the machines to be finished. This needs to be looked into. Time Collected 08:51 car right beside the locker... Couriers possible having issues with this. Maybe a conversation is required with the owners of the carpark to place railings or barrier so lockers cannot be blocked very poor ingress.
13 February 2025
Unprompted review
Reply from OOHPod
Hi Edward,
Thank you for your feedback. I'm sorry to hear that you're experiencing difficulties with UPS deliveries. I can confirm that the OOHPod location in Sandyford is open 24/7 and easily accessible. We will share your feedback with UPS in the hope that they can address the issue.
Thanks again & regards
The OOHPod Team
Easy the use
29 January 2025
Absolutely nuts
Absolutely nuts. Living in Ireland rurally means there are no yodel stores only OOHPodLocker. However, once you drive the 30 miles to the nearest one, scan your parcel in hopes of an easy ride, you are met with barcode not recognised, input manually....you input the barcode, it erases itself...input the barcode again, not recognised. So, next step contact yodel, cut off from 1st person, onto the 2nd, kept on hold while you are asked if the label sent to you by yodel is right. You send a picture of said label....you are told to wait ...told to wait some more....no response, then disconnected. Yodel should perhaps not be a service over here until a service can actually be provided. All in all I had to cancel my buyers purchase, offered to send them via another postal service but as it had taken me 5 days to try and post it in the first place they, quite rightly, refused. The buyer lost the item, I lost the sale. Great stuff, what a fantastic service.
30 January 2025
Unprompted review
Reply from OOHPod
Thanks for bringing this to our attention. It sounds like there may have been an issue with the label or barcode, and we're sorry to hear that getting assistance from the carrier was challenging. We truly appreciate you giving the OOHPod locker a try and hope you'll use it again so we can show you how smoothly it works. If you ever need any help in the future, please don’t hesitate to email us at support@oohpod.com, call us at 028 3089 8006, or message us on WhatsApp at 086 4299807—we’re always happy to assist!
The cabinets were often broken or there…
The cabinets were often broken or there were no cabinets available.
29 January 2025
Reply from OOHPod
Hi there,
Thank you for your feedback. We're sorry to hear that you’ve had difficulty using our lockers. To help us investigate this further, could you please provide details of the date and location where you experienced the issue by emailing us at support@oohpod.com?
Please also note that if this occurred in the aftermath of Storm Éowyn, a small number of locations were affected by electricity blackouts.
We appreciate your feedback and look forward to assisting you.
The OOHPod Team
First time using Oohpod
First time using Oohpod. Really happy with the service. Will definitely use again.
29 January 2025
Maureen & Kerry are a great team and…
Maureen & Kerry are a great team and make the whole service very personal
29 January 2025
I love the service
I love the service. Maureen and Ellen are a great help though and really triy for you
30 December 2024
Reply from OOHPod
We can see you have been in touch with our support team who are helping to resolve this issue for you. Thank you for your feedback.
Excellent and friendly service
29 December 2024
Very helpful team in Jonesborough
Very helpful team in Jonesborough. Great communication and effort to help sort a delivery issue. Thank you
29 December 2024
Don’t get me wrong
Don’t get me wrong, for someone like me working 12h shifts and barely being at home, or sleeping and resting when at home, it’s a great option. However the extra almost €4 per package is not ok. You could be paying 15€ for postage already and then ad €4 on top of that, it all adds up. In majority of European countries 99% of shops offer delivery to a parcel locker for a price ofc, and no added costs when collecting your package. Until that’s a case in Ireland I will not be completely happy with postal services 🤷🏻♀️
30 December 2024
Reply from OOHPod
Thank you so much for your kind words! We're glad to know that OOHPod lockers are fulfilling the vision OOHPod was created for: eliminating the anxiety of inconvenient deliveries (and returns) by providing secure, private, and 24/7 convenient storage within your community. Did you know you can save with our bundle purchases and get your parcels for €2.37 instead of €3.95? Also, you can enjoy no extra cost when using one of OOHPod's integrated carriers, DHL or UPS. Hope this helps.
Reply from OOHPod
We can see you have been in touch with our support team who are helping to resolve this issue for you. Thank you for your feedback.
Superb
I have only used it once so far and the experience was beyond expectations. Had a slight issue with the interpretation of a status code but this was resolved promptly via the support chat line, even though it was late Saturday. All I can suggest is that they publish the status code and their meaning on their website.
I will definitely use again, no doubt about that.
Thank you
21 December 2024
Unprompted review
Excellent service
Excellent service. Very helpful staff. So convenient being able to collect from the pod 24/7
29 November 2024
Cornmarket Cork Locker Closing
Received a notification at 5.45PM about location Cornmarket-Cork locker removed in 4 days due to some renovations.
The instruction is "Notify the courier to redirect the parcels to a different address."
Why is there no option from your end to use a different locker/location?
Do you think 4 days is enough advance for removing the locker on the busiest time of the year? Spotted in previous reviews people had not even been informed of closed locations out of the blue.
The whole point of using this service is not missing deliveries. Now you expect your customers (who have already paid for a service), to be chasing packages (Christmas presents), changing addresses and basically not doing what you were paid for in the first place.
If you are considering this service, think again. It's not worth your troubles.
17 December 2024
Unprompted review
Reply from OOHPod
We sincerely apologise for the inconvenience caused by the removal of the Cornmarket locker at short notice. Unfortunately, as we don’t own the site ourselves, this decision was beyond our control. If you’re having any trouble reorganising your parcel deliveries, please reach out to us at support@oohpod.com. We’re here to help and can liaise directly with all the carriers. Additionally, we’re actively working on securing a new location nearby as soon as possible. Thank you for your understanding!
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