Online Home Shop Reviews 

27,240
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 8,065 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and great value of the products, often finding them to be fantastic bargains. Many highlight quick and efficient delivery, with items arriving on time, well-packaged, and sometimes even earlier than expected. The ordering process is also generally described as easy and straightforward. However, some customers noted issues with orders, including receiving missing or incorrect items, and experiencing delays or problems with parcel tracking and delivery. A few other people also felt that some products were of poor quality, citing issues like split stitching, damaged items, or products not matching descriptions. Some also encountered difficulties with returns or experienced double billing.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great quality and... See more

Quality

Users describe positive interactions with quality, with many customers delighted with the items received,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering system easy... See more

Price

Reviewers highlight positive aspects of price, consistently praising the affordability and value of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more

Rated 5 out of 5 stars

I have purchased goods a few times from OHS. My latest order was for the Garden Lemon Print blue/white cushion covers,bench pad and Tile print rug. All these were Excellent quality, I only wish I had... See more

Company replied

Rated 5 out of 5 stars

Accidentally left a crucial part of my address out when placing an irder. Shante at OHS caught the error and updated delivery address for me. Goods arrived today, delighted with quality and even more... See more

Company replied

Rated 5 out of 5 stars

Isabella my great grand daughter was delighted with beautiful gifts Unicorn after swimmer coat..beach poncho and low fleece for fun at the park Once again proved once again value for money f... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,240)

8,057 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast delivery and great duvet…

Very fast delivery and great duvet covers.

23 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Juliet,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Really good arrived very quickly items…

Really good arrived very quickly items lovely and good quality

26 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Susan,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Easy to order great delivery pleased…

Easy to order great delivery pleased with my purchase would recommend

26 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Mrs P McGough,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

I ordered on Monday morning this week…

I ordered on Monday morning this week 20th July. Order arrived the next day. I was well surprised with the gingham superking duvet as it was quilted too even the pillowcases were quilted. So I have actually just put the duvet cover on the bed and using like a throw as its way too warm for the actual duvet in this weather. Really happy with quality and service

21 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mandy,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

Website easy to use

Website easy to use, fast delivery and excellent customer service

17 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Nicola,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Absolutely love my coverless duvet

Absolutely love my coverless duvet, delivered within 4 days excellent service.

21 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 1 out of 5 stars

Do not order from this company

Ordered 3 items from this company the wrong items were sent by OHS refusing to accept their mistake blaming the courier disgusting customer service still not resolved would definitely not order from this company again!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Sharnté very helpful lovely and kind…

Sharnté very helpful lovely and kind resolved my issue straight away

26 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Aisha,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Sharnte. We will make sure this goes back to them!

Olivia @ OHS

Rated 4 out of 5 stars

Great Customer Services

I put in quite a large order for some bedroom furniture. Unfortunately one item was damaged beyond repair which they promptly refunded then when I assembled the chest of drawers I had ordered the quality wasn't great and the drawers would not line up. I thought I might have some trouble returning it but as it turned out its was no trouble at all and they even arranged for collection and the money was back in my account within 3 days. Thanks to there customer services which are very good especially the help from their agent Limeez for arranging the collection and refund.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and value for the price…

Great quality and value for the price absolutely love the product and delivery was quick!
I would definitely recommend this company and I will most definitely continue to use this company in the near future

24 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lianne,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

Love the items i brought ❤️

23 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Jo,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent product.

Excellent product and great value for the price, better than I expected, I have never been disappointed with anything that I have purchased from OHS.

25 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Gillian,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

These are the best

These are the best, I have four now, and have places for more, and such a reasonable price, great value for money, delivery was quick, and quality really good.

22 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Chrissy,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 4 out of 5 stars

I had an issue where the price of one…

I had an issue where the price of one of my items changed from my basket to when I paid for it, having emailed customer service they were able to cancel my order give me a full refund and I ordered again for the original price I thought I was paying….its the first time I’ve ordered from OHS and I’m really impressed with the quality of the products. 👍👍👍

24 July 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service

I really feel I have to write a review regarding the delivery of an order recently made with OHS. I made an order expecting to wait a week and it was delivered the next day. This is exceptional service and the courier used was In Post. Thank you OHS for a five star service

25 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Sharon,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Mishqa.

24 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent service

Hi well what can I say I would like to thank justhea from customer service for the excellent service and nothing to much trouble if you ever have a problem with item i hope you will get justhea the excellent customer service from start to finish keep up the good work and thank you so much once again.

21 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Michele,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Justhea. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Absolutely fabulous support thankyou 😘

Absolutely fabulous support

23 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lydia,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

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