Online Home Shop Reviews 

27,240
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 8,065 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and great value of the products, often finding them to be fantastic bargains. Many highlight quick and efficient delivery, with items arriving on time, well-packaged, and sometimes even earlier than expected. The ordering process is also generally described as easy and straightforward. However, some customers noted issues with orders, including receiving missing or incorrect items, and experiencing delays or problems with parcel tracking and delivery. A few other people also felt that some products were of poor quality, citing issues like split stitching, damaged items, or products not matching descriptions. Some also encountered difficulties with returns or experienced double billing.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great quality and... See more

Quality

Users describe positive interactions with quality, with many customers delighted with the items received,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering system easy... See more

Price

Reviewers highlight positive aspects of price, consistently praising the affordability and value of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more

Rated 5 out of 5 stars

I have purchased goods a few times from OHS. My latest order was for the Garden Lemon Print blue/white cushion covers,bench pad and Tile print rug. All these were Excellent quality, I only wish I had... See more

Company replied

Rated 5 out of 5 stars

Accidentally left a crucial part of my address out when placing an irder. Shante at OHS caught the error and updated delivery address for me. Goods arrived today, delighted with quality and even more... See more

Company replied

Rated 5 out of 5 stars

Isabella my great grand daughter was delighted with beautiful gifts Unicorn after swimmer coat..beach poncho and low fleece for fun at the park Once again proved once again value for money f... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,240)

8,057 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I placed my first order and was…

I placed my first order and was informed my order was complete, however I did not receive the tracking details. After one e-mail contact, Limeez from customer service answered my query and provided me with the tracking info I needed, putting my mind at ease. I found the customer service I received was excellent.

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mary,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Laeeqah was really helpful, explained the reason behind my delivery issue and offered assistance in rectifying it.

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Hannah,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Great Website for finding bargains

Got a bench between mine and a neighbours and wanted it to be a pleasant place to sit and chat and after buying the seat cushion last year I saw the fleece and pillows to match and it makes a big difference for not a lot of money. Thanks OHS

21 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Gillian,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 3 out of 5 stars

Excellent product easy to order

Excellent product easy to order. Only downfall is the courier service used to deliver parcel. In post couriers a total nightmare they always say they'll deliver one day then you find they come up with an excuse and deliver parcel when ever they like. Recommended changing delivery company

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Grear bench cushion

The bench cushion arrived on time and in good condition. It fill well and looks good. ( the cats love it! )

25 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Tessa,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Excellent communication

Excellent communication
Super fast delivery
Very pleased with seat pads 🌸

21 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Linda,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

My order was brilliant as usual my…

My order was brilliant as usual my items fitted perfect love this OHS would totally recommend this .

23 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Wendy,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Good company great range with good…

Good company great range with good prices.

17 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Russell,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Quick delivery & extremely good value…

Quick delivery & extremely good value for money. Absolutely love my new Cover4less duvet set.

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Margaret,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

EXCELLENT

EXCELLENT
Easy site to us plenty of choice great price fast and speedy dispatch and delivery good quality item received.
Would definitely recommend

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Jane,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 1 out of 5 stars

I order garden swing,received faulty…

I order garden swing,received faulty and missing parts,reported to oh’s website they arrange delivery to collect faulty swing ,nobody turned up to pick ,I waited full day having a time off work,so I reported again after 4 days replying, back to me ,that she was going to arrange to pick up faulty product ,nobody turned up yet us been going on for more then week ,I paid for stuff and I am chasing them for refund my money and pick up their faulty stuff.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Fab transaction

Fab transaction
Easy to navigate website
Great prices
Wide range

18 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Paula,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Got back to me quickly & resolved the…

Got back to me quickly & resolved the problem thank you

24 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Sharon,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Babalwa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

I ordered a rug for outdoors in the…

I ordered a rug for outdoors in the garden I was amazed how good quality it was and the colour is lovely best of all only cost £5.from.ohs home shopping delivery was good it's worth while taking a look.at there sale very cheap prices

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Christine,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent customer service and quality

Excellent customer service and quality, nothing to much trouble. Delivery is amazingly quick. Highly recommend 👏👏

24 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Paul,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie, We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Great service.

Beautiful throws so soft &very warm love the colour too fast delivery exceptional all round thank you.

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Janice,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Always good quality

Always good quality, super fast delivered and bargain prices.

25 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Wendy,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Bought something cheap to cover old…

Bought something cheap to cover old benches. They picked and posted them, after I paid of course. What’s not to like.

21 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mandy,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Olivia @ OHS

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