Online Home Shop Reviews 

27,240
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 8,065 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and great value of the products, often finding them to be fantastic bargains. Many highlight quick and efficient delivery, with items arriving on time, well-packaged, and sometimes even earlier than expected. The ordering process is also generally described as easy and straightforward. However, some customers noted issues with orders, including receiving missing or incorrect items, and experiencing delays or problems with parcel tracking and delivery. A few other people also felt that some products were of poor quality, citing issues like split stitching, damaged items, or products not matching descriptions. Some also encountered difficulties with returns or experienced double billing.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the great quality and... See more

Quality

Users describe positive interactions with quality, with many customers delighted with the items received,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering system easy... See more

Price

Reviewers highlight positive aspects of price, consistently praising the affordability and value of products,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more

Rated 5 out of 5 stars

I have purchased goods a few times from OHS. My latest order was for the Garden Lemon Print blue/white cushion covers,bench pad and Tile print rug. All these were Excellent quality, I only wish I had... See more

Company replied

Rated 5 out of 5 stars

Accidentally left a crucial part of my address out when placing an irder. Shante at OHS caught the error and updated delivery address for me. Goods arrived today, delighted with quality and even more... See more

Company replied

Rated 5 out of 5 stars

Isabella my great grand daughter was delighted with beautiful gifts Unicorn after swimmer coat..beach poncho and low fleece for fun at the park Once again proved once again value for money f... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,240)

8,057 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DRY Robe…

I purchased the dry robe in chocolate brown. It arrived very quickly and is a gorgeousproduct. I will be buying more. I love OHS for the excellent quality goods and real bargains

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Angie,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 2 out of 5 stars

Poor courier service

Goods were of acceptable quality. Issue is with the courier " in post "
The last two orders from OHS were left on my door step in full view of passerbuys, and l was in both times but no knock or bell activation. On both occasions l had registered my shed as a safe place which was ignored.
It puts me off repeat orders with OHS if courier does not change or improve

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Really good company

Really good company, very pleased with my purchase and delivery time.
The only gripe I have is the cost of said delivery. I got the outdoor rug for £5, Bargain, but £8 for delivery because I seem to live in Outer Mongolia 😂😂.
I actually live in the Highlands of Scotland, not one of the Islands, Inverness which yes is actually connected to the rest of UK and I know prices have gone up with the Post Office, but it does kinda put you off.
Anyway rant over, as I say they are a good company and there stuff is really good.

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mrs Lorraine,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Fast delivery and the cover less duvet…

Fast delivery and the cover less duvet is absolutely beautiful, we bought a single one earlier for our grandson when he stays and we were so impressed we bought one for our bed

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Pearce,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Fab company lots of choice and great…

Fab company lots of choice and great prices
Had a little issue with my delivery and it was solved very quickly

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Helen,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Great product at the right price

Great product at the right price

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi John,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Delivery excellent

Delivery excellent. Well packaged.Really pleased with these items.

26 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Carol,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 5 out of 5 stars

I received a damaged item- no fault of…

I received a damaged item- no fault of OHS and got in touch with customer services, they were so helpful, especially Mishqa, and a replacement was sent and the damaged item was picked up, fantastic customer service

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

Jennifer – OHS

Rated 2 out of 5 stars

Bought this duvet cover set for my son

Bought this duvet cover set for my son. He took it home and put it on his duvet. Seams are not stiched properly so a lot of holes in it on seams. Was cheap but you would expect it to be fit for purpose. Will probably fall to bit in wash. Would not buy quit cover sets again from hear. Other things ie:- plastic picnic bowls, parasol etc have been fine

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Really appreciated the time taken to fully understand my issue, update me and resolve it

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Clare,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

great value

Easy to use website with l;ots to choose from all good value.
Took a few days top despatch but arrived quickly after that
Not had a chance to use items yet but pleased with the look of the quality for the money

20 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Susan,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 1 out of 5 stars

Awful Customer Service

It is so tortuous to try and resolve an issue. Their Customer Service is via Zendesk....a generic service of offside agents. They delivered the wrong item and I am currently on my 3rd attempt to return it. If they actually had real customer service agents this could have easily been sorted. Would avoid in future for this reason.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Laeeqah was very professional &…

Laeeqah was very professional & demonstrated empathy & great customer service when dealing with my query which is now resolved.
Many thanks Laeeqah
Jacinta

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Jacinta,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

I bought this as a gift for my sister

I bought this as a gift for my sister, and she loved it. Great buy

2 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Barbara,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

great customer service from Laeeqah

great customer service from Laeeqah, very prompt and so helpful, nothing was too much trouble for them and they sorted it out so fast for me..10/10 Laeeqah

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lesley,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Great service

Great service.
Fast to respond to any queries.
Friendly people at the end of an email.
Jolly delivery driver.
All in all great service 10/10

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Rachel,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 5 out of 5 stars

Lost parcel issue

Laeeqah quickly sent me a redelivery of a lost parcel. Very helpful to me today and friendly.

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Andrea,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 1 out of 5 stars

Ordered two marquees for an event

Ordered two marquees for an event. They sent me tables and a 1 damaged marquee instead. Took so long to resolve the issue, worse company to order from as you can’t call them and have to liaise via email which meant they didn’t fix the issue before my event. I was left with no marquee for my event. Don’t order from them no matter how good the prices look! Dealt with 3 different people not reading previous emails (Faatimah, Justhea, Ntuthu)
They used yodel to pick up items who didn’t bother showing up which meant a further delay in my refund until they finally did arrive (late). Just a difficult company to deal with from start to finish.

7 July 2026
Unprompted review

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