OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Online Home Shop
Written by the company

Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.
Why Online Home Shop?- Amazing Prices - You won't find better value, with bedding from £1!
- Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered
- Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast
Contact info
United Kingdom
- onlinehomeshop.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DRY Robe…
I purchased the dry robe in chocolate brown. It arrived very quickly and is a gorgeousproduct. I will be buying more. I love OHS for the excellent quality goods and real bargains

Reply from Online Home Shop
Poor courier service
Goods were of acceptable quality. Issue is with the courier " in post "
The last two orders from OHS were left on my door step in full view of passerbuys, and l was in both times but no knock or bell activation. On both occasions l had registered my shed as a safe place which was ignored.
It puts me off repeat orders with OHS if courier does not change or improve
Really good company
Really good company, very pleased with my purchase and delivery time.
The only gripe I have is the cost of said delivery. I got the outdoor rug for £5, Bargain, but £8 for delivery because I seem to live in Outer Mongolia 😂😂.
I actually live in the Highlands of Scotland, not one of the Islands, Inverness which yes is actually connected to the rest of UK and I know prices have gone up with the Post Office, but it does kinda put you off.
Anyway rant over, as I say they are a good company and there stuff is really good.

Reply from Online Home Shop
Fast delivery and the cover less duvet…
Fast delivery and the cover less duvet is absolutely beautiful, we bought a single one earlier for our grandson when he stays and we were so impressed we bought one for our bed

Reply from Online Home Shop
Fab company lots of choice and great…
Fab company lots of choice and great prices
Had a little issue with my delivery and it was solved very quickly

Reply from Online Home Shop

Reply from Online Home Shop
Delivery excellent
Delivery excellent. Well packaged.Really pleased with these items.

Reply from Online Home Shop
I received a damaged item- no fault of…
I received a damaged item- no fault of OHS and got in touch with customer services, they were so helpful, especially Mishqa, and a replacement was sent and the damaged item was picked up, fantastic customer service

Reply from Online Home Shop
Bought this duvet cover set for my son
Bought this duvet cover set for my son. He took it home and put it on his duvet. Seams are not stiched properly so a lot of holes in it on seams. Was cheap but you would expect it to be fit for purpose. Will probably fall to bit in wash. Would not buy quit cover sets again from hear. Other things ie:- plastic picnic bowls, parasol etc have been fine
Great customer service
Really appreciated the time taken to fully understand my issue, update me and resolve it

Reply from Online Home Shop
great value
Easy to use website with l;ots to choose from all good value.
Took a few days top despatch but arrived quickly after that
Not had a chance to use items yet but pleased with the look of the quality for the money

Reply from Online Home Shop
Awful Customer Service
It is so tortuous to try and resolve an issue. Their Customer Service is via Zendesk....a generic service of offside agents. They delivered the wrong item and I am currently on my 3rd attempt to return it. If they actually had real customer service agents this could have easily been sorted. Would avoid in future for this reason.
Laeeqah was very professional &…
Laeeqah was very professional & demonstrated empathy & great customer service when dealing with my query which is now resolved.
Many thanks Laeeqah
Jacinta

Reply from Online Home Shop
Great colourful curtains look great on…
Great colourful curtains look great on my window but took a long time to arrive and great value too
I bought this as a gift for my sister
I bought this as a gift for my sister, and she loved it. Great buy

Reply from Online Home Shop
great customer service from Laeeqah
great customer service from Laeeqah, very prompt and so helpful, nothing was too much trouble for them and they sorted it out so fast for me..10/10 Laeeqah

Reply from Online Home Shop
Great service
Great service.
Fast to respond to any queries.
Friendly people at the end of an email.
Jolly delivery driver.
All in all great service 10/10

Reply from Online Home Shop
Lost parcel issue
Laeeqah quickly sent me a redelivery of a lost parcel. Very helpful to me today and friendly.

Reply from Online Home Shop
Ordered two marquees for an event
Ordered two marquees for an event. They sent me tables and a 1 damaged marquee instead. Took so long to resolve the issue, worse company to order from as you can’t call them and have to liaise via email which meant they didn’t fix the issue before my event. I was left with no marquee for my event. Don’t order from them no matter how good the prices look! Dealt with 3 different people not reading previous emails (Faatimah, Justhea, Ntuthu)
They used yodel to pick up items who didn’t bother showing up which meant a further delay in my refund until they finally did arrive (late). Just a difficult company to deal with from start to finish.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







