This was the first time of verification and updating companies house the two codes M &C have been safely saved The update of the activities , was good Payment was taken before competition - but h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website can lag and get stuck. Double check that it actually submits, because I had problems. Otherwise, all good!
Company replied
Easy to do eventually. I didnt have a number required at the end once i had done all the paperwork and it was sent out to me. Once I got it, very straight forward
Company replied
It was quite interesting one getting some information you might need for the filling to complete it. I would have prefer if I had all the information I needed for the filling to be able to speed up th... See more
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the platform was user friendly and easy…
the platform was user friendly and easy to navigate
29 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Adom,
Thank you for your great review!
We put a lot of thought into making the platform straightforward to use, so it’s great to know you found everything easy to work through.
We really appreciate you choosing Online Filings and would be happy to help again in the future.
- The Online Filings team
Hugo was very helpful with my request…
Hugo was very helpful with my request regarding filing and my understanding of the same.
28 July 2026
Unprompted review
Reply from OnlineFilings™
Hello,
Thank you for taking the time to leave us a review. It’s great to hear Hugo was able to step in and help when you needed it. We’ll make sure your kind feedback reaches him.
We really appreciate you choosing Online Filings and taking the time to share your experience.
- The Online Filings Team
Very poor experience
Very poor experience. This company advertises itself very similar to Companies House. I filed to close a company - a simple administrative task - and they charged me £131. I quickly realised that you can do this direct on Companies House for £13, so asked for a refund almost immediately. They refused, stating that they had already "started the service" citing automated workflows. I challenged this, they refused. Luckily I submitted all the evidence to my credit card provider who raised a dispute and I received all the money back that way.
28 May 2026
Unprompted review
Reply from OnlineFilings™
Hello Mark,
Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations, and we appreciate you sharing your feedback.
From the information available to us, an order was placed through our Online Filings platform, but the information required to complete the application was not provided. We also sent reminder emails to help guide you through the remaining steps. As the required identity verification was not completed, we were unable to submit the filing to Companies House.
As an Authorised Corporate Service Provider (ACSP) registered with Companies House and supervised by HMRC for Anti-Money Laundering purposes, we are legally required to verify the identity of all directors and users before submitting filings on their behalf. These checks are a mandatory part of the process and ensure filings are made in line with the relevant regulations.
Online Filings is an independent service provider and is not affiliated with Companies House or GOV.UK. We provide a platform that helps businesses manage their company filing requirements, although customers are always free to file directly with Companies House if they prefer.
Regarding the £131 package you selected, this included both the Companies House filing fee and our Registered Office Address Service. This service allows a company to use our address as its registered office instead of a personal home address. When a company is dissolved, the registered office shown on the Companies House register remains part of the public record, meaning customers can keep their home address off the register. As Companies House records remain publicly accessible for up to 20 years after dissolution, many customers find this an important privacy benefit.
That said, we understand your concerns, and we can confirm that a refund has since been issued. We also value your comments, as they help us identify opportunities to improve both our processes and the experience we provide.
Thank you again for your feedback, Mark. We wish you all the best for the future.
– The Online Filings Team
The instructions were complicated at…
The instructions were complicated at times and I needed some help.
24 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Roger,
We appreciate you sharing your experience with us.
We’re always aiming to provide a 5-star experience, so we’d love to understand what we could have done better to earn that final star. We’ve reached out to you via Trustpilot to see if you could share a little more about which parts of the process you found complicated. You’re also welcome to contact us directly at support@onlinefilings.co.uk if you’d like to elaborate further.
All product pages on our website include sections such as ‘How it works’, FAQs, and information about Online Filings. These are available to view before checkout and are there to give customers an idea of what is required once an order has been placed. Our team would also have been happy to help with any questions while you were completing your order.
We can see that your filing has since been submitted and accepted by Companies House, so we’re pleased that everything was ultimately completed successfully. We hope to hear from you with any further feedback.
Thanks again for your review!
- The Online Filings team
Difficult verifying one director who…
Difficult verifying one director who did not have her phone able to accept emails. We eventually solved the problem by using a different mobile. Received a notification from Companies House informing us we hadn’t filed our return despite confirmation we had.
20 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Bill,
Thank you for taking the time to leave us a review and for sharing the details of your experience.
Based on the information provided in your review, we haven’t been able to locate the relevant order in our system. We’ve reached out to you via Trustpilot to request some additional information so we can look into this properly. We’d also appreciate any feedback on what we could have done differently to make this a 5-star experience. You’re also welcome to contact us directly at support@onlinefilings.co.uk.
Regarding the director verification, information about what is required to complete the verification is available on our landing page on our website before an order is placed, so customers can see what is needed before proceeding.
OnlineFilings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and is supervised by HMRC for Anti-Money Laundering. We must verify the identity of all directors before any filing can be submitted through our platform. This ensures that every filing we process is compliant with UK law.
Thank you again for your review. We hope to hear from you so we can look into the matter further.
- The Online Filings team
They did make it extremely easy!
27 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Andrew,
Thank you for taking the time to leave us a review.
We’re really pleased to hear we could make the process so easy for you, that's exactly what we aim for. We’d be happy to assist you again in the future whenever you need us!
- The Online Filings team
Do not ever use this company
Do not ever use this company. Paid for confirmation statement service by accident as my accountant had already filed. No service at all provided than to Collect my money from bank but won’t refund my payment . I’ve raised a complain with my bank. Keep dimming emails and terrible service with no contact on the phone . Just terrible
26 July 2026
Unprompted review
Reply from OnlineFilings™
Hello Sean,
Thank you for taking the time to leave a review. We’re sorry to read about your experience and are concerned by the comments you’ve raised.
At present, we have not been able to identify your order from the information available in your review. We have contacted you via Trustpilot to request some additional details so we can investigate the matter fully.
For clarity, customers are able to review the information about the service and what is required before reaching the checkout stage. An order is only placed once a customer chooses to proceed through our website.
OnlineFilings is a private service provider and is not affiliated with Companies House or GOV.UK. We provide a software platform to help businesses manage their company requirements. Filing directly with Companies House or HMRC is always an option.
We hope the additional information requested through Trustpilot will allow us to locate the relevant order and look into the concerns raised.
- The Online Filings team
Very efficient.
26 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Stephen,
Thank you for taking the time to leave us a review.
We’re pleased to hear you found the service efficient. We really appreciate your feedback and would be happy to help you again in the future!
- The Online Filings team
Very helpful at a time when no-one else…
Very helpful at a time when no-one else could. Thank you so much
18 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Darren,
Thank you for your kind review.
We’re really pleased we were able to help when you needed it most. We know how frustrating it can be when you’re struggling to get the help you need, so it means a lot to know we could make a difference. We’d be happy to help again in the future if you ever need us.
- The Online Filings team
Gabriela customer service agent clear…
Gabriela customer service agent clear and great communication
24 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Michelle,
Thank you for taking the time to leave us a review.
We’re really pleased to hear Gabriela was able to provide such clear communication and helpful customer service. We’ll make sure your feedback is passed on to her.
Should you need our services again the the future, we would be happy to hep!
- The Online Filings team
I found Hugo very helpful and he was…
I found Hugo very helpful and he was very quick to resolve my query and supported me with reversing my company dissolution. Thank you for all your help.
24 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Jiju,
We’re really pleased to hear Hugo was able to help you quickly and support you with reversing your company dissolution. We’ll make sure he sees your kind words.
Thank you for taking the time to leave us a review and we wish you all the best!
- The Online Filings team
Quick feedback and excellent advice
Very fast and excellent advice.. takes the stress away
23 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Chris,
We’re really pleased we could give you some helpful advice and take some of the stress out of the process. That’s exactly what we aim for here at Online Filings.
Thank you for taking the time to leave us a review.
- The Online Filings team
Reply from OnlineFilings™
Hi Faisal,
Thanks for the great review!
We’re really pleased to hear you had such a positive experience and that you’d use OnlineFilings again. We really appreciate the recommendation and would be happy to help you again in the future!
- The Online Filings team
It was straightforward with no…
It was straightforward with no complicated steps
22 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Mayen,
We appreciate you taking the time to leave us a review. It’s great to hear you found the process straightforward and didn’t have to deal with any complicated steps.
Thanks again for your feedback. We will be here to assist should you need our services in the future.
- The Online Filings team
Worth paying them to sort it
I went around in circles for many hours on the Government website and got nowhere. All I wanted was the Companies House personal code which online filings sorted for me, so they get five stars!
22 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Paul,
Thanks a lot for taking the time to write a review. We’re glad we could help you get your personal code sorted after you’d spent so much time trying to find the right information elsewhere.
We really appreciate the five stars and your kind words.
- The Online Filings team
Really smooth process from start to…
Really smooth process from start to finish. It saved me a bunch of time doing my company filings, and the platform is super easy to use. Would definitely recommend.
14 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Tatiana,
Thanks so much for the review.
Great to hear we saved you some time and that you found the platform easy to use.
We really appreciate the recommendation and would be happy to help you again in the future!
- The Online Filings team
Such a straightforward process
Such a straightforward process from start to finish. I had a quick question before submitting, and Victor got back to me right away to clear it up. Excellent service that saves so much time. Highly recommend!
20 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Arcadii
Thank you so much for taking the time to leave us such a lovely review. We’re really pleased to hear the process was straightforward from start to finish, and we’ll make sure Victor sees your kind words too.
It’s great to know we could answer your question quickly and save you some time. Thanks again for recommending OnlineFilings.
- The Online Filings team
It was all very straightforward easier…
It was all very straightforward easier than expected.
21 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Hunter,
We’re really pleased to hear everything was straightforward for you. It’s always good to know we could make the process easier than expected.
Thank you for taking the time to leave us a review, and we’d be happy to help again whenever you need us.
- The Online Filings team
Reply from OnlineFilings™
Hi Gari,
We’re delighted to hear you had such a positive experience with us. It really does mean a lot to know you were happy with the service.
Thank you for taking the time to leave us a review, we really appreciate it.
- The Online Filings team
Reply from OnlineFilings™
Hi Gamuchirai,
We really appreciate your kind words and are glad you found our service fast and efficient. Thank you for taking the time to leave a review. We’ll make sure your feedback is passed on to the team.
- The Online Filings team
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