OnlineFilings™ Reviews 

2,755
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 392 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff members for guiding them smoothly through complicated official paperwork and administrative requirements. Many people find the online dashboard simple and straightforward, making routine tasks much faster and completely stress-free to finish. However, some customers also noted that the platform can occasionally experience technical lags during submission, while others pointed out that the business charges fees for filings that can easily be done independently. A few other people also felt that the support provided was unhelpful or dismissive when they faced unexpected difficulties requiring assistance.

What people talk about most

User experience

Users describe positive interactions with user_experience, highlighting that the process is simple, quick,... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions regarding its value and necessity. Many... See more

Website

Customers consistently note ambiguous experiences with website navigation and services. While some reviewers... See more

Customer service

Reviewers share mixed feedback about customer service, highlighting both extremely helpful interactions and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and professionalism.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was the first time of verification and updating companies house the two codes M &C have been safely saved The update of the activities , was good Payment was taken before competition - but h... See more

Company replied

Rated 4 out of 5 stars

The website can lag and get stuck. Double check that it actually submits, because I had problems. Otherwise, all good!

Company replied

Rated 4 out of 5 stars

Easy to do eventually. I didnt have a number required at the end once i had done all the paperwork and it was sent out to me. Once I got it, very straight forward

Company replied

Rated 4 out of 5 stars

It was quite interesting one getting some information you might need for the filling to complete it. I would have prefer if I had all the information I needed for the filling to be able to speed up th... See more

Company replied


Company details

  1. Business Administration Service

Written by the company

Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(2,755)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a lovely and seamless…

It was a lovely and seamless experience. Keep it up.

19 May 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Okhai,

Thank you, really appreciate you taking the time to leave this.

Lovely words to read, and we’re really glad the you had a seamless experience using our services. We’re always working to make the process as simple and stress-free as possible, so your feedback is very encouraging.

Thanks again for choosing Online Filings, and we hope to assist you again in the future.

- The Online Filings Team

Rated 4 out of 5 stars

Very helpful

4 August 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Ross,

Thank you for taking the time to share your feedback.

We really appreciate your kind words and are pleased to know you found your experience with Online Filings helpful.

Thanks again for choosing Online Filings and for your review.

- The Online Filings Team

Rated 5 out of 5 stars

Great service

Great service, self explanatory and very easy.

2 August 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Shirley,

We really appreciate you sharing your experience with us.

Knowing you found the service clear, easy to understand and straightforward to use is exactly what we aim for. We’re delighted that everything felt so simple from your perspective.

We’ll be here next time you need to file.

- The Online Filings team

Rated 5 out of 5 stars

It was painless this time

It was painless this time
Previously a pain

4 August 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Lorraine,

Thank you for your feedback.

We’re pleased to know the process felt much easier for you this time around. We’re always working to make things as straightforward and hassle-free as possible, so we really value your feedback.

Thanks again for choosing Online Filings and for the 5 stars. We really appreciate your support.

- The Online Filings Team

Rated 5 out of 5 stars

Quick response

Quick response

31 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Adeshina,

Thank you for taking the time to leave us a review.

It’s great to hear you received a quick response. We always aim to provide prompt and helpful support, so it’s lovely to know you had a positive experience.

If you ever need anything else, we’re always here to help.

- The Online Filings team.

Rated 5 out of 5 stars

Quick call back

They called me back promptly and Sophie was really helpful, resolved my issue very quickly and offered to file the application for me.
Thank you Sophie!

4 August 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Gabbi,

Thank you for your review and for the 5 stars.

It’s wonderful to hear that Sophie was able to get back to you so promptly and resolve your issue quickly. We’ll be sure to share your kind words with her, as we know she’ll really appreciate them.

Thanks again for your feedback, and we hope to assist you again soon.

- The Online Filings team

Rated 1 out of 5 stars

Very misleading and borderline illegal!!!

Very misleading trying say legal obligation as they are hmrc. Try charging £96. Says £50 companies house fee's to do what claiming. It's free and takes 2 minutes. Going through businesses on companies house and technically scamming. If was clear its free to do yourself but will do for fee, I'd call it a service. Technically legal but shouldn't be as lying. Especially saying £50 companies house fee to make a company dormant! Even advertising 5 star excellent on trust pilot. Id be interested to know if 5 star reviews are genuine. Loads of 5 and 1's. Very little in-between you'd expect from genuine experiences.

4 August 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hello Benj,

We appreciate you taking the time to share your concerns. However, as you did not purchase the service, we would like to clarify what the service and its associated fees cover.

Online Filings is a private service provider and is not affiliated with Companies House or HMRC. Our "Make your Company Dormant" service is not simply a request to change the company's SIC code. It includes the preparation and filing of a Confirmation Statement with Companies House to report the change in the company's activities. The £50 Companies House fee included in the service is the statutory filing fee for the Confirmation Statement, rather than a fee for changing the SIC code itself.

It is possible to make certain changes directly through Companies House without using a third-party service. Customers are always free to do this themselves. Our service is intended for those who prefer assistance with preparing the required information and completing the filing process.

We aim to make the distinction between our service fee and statutory Companies House fees clear before a service is purchased, so customers can make an informed decision.

We hope this clarifies the reason for the charge and the service being offered. We wish you all the best with managing your company.

- The Online Filings team

Rated 5 out of 5 stars

Easy and practical to use

1 August 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Rich,

It’s great to hear you found the service easy and practical to use. We put a lot of focus into making the filing process as straightforward and accessible as possible, so it’s lovely to know the experience worked well for you.

We really appreciate you taking the time to share your experience and for the 5 stars. We’ll be here if you ever need a hand again in the future.

- The Online Filings team

Rated 5 out of 5 stars

They do what they say

expensive but effective

3 August 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Mick,

Thanks for taking the time to leave us a review.

We’re pleased to hear you found our service effective and that we delivered on what we promised. We really appreciate your honest feedback, as well as your recognition of the value our service provides.

Thanks again for choosing Online Filings, and we look forward to helping again whenever you need us.

- The Online Filings team

Rated 5 out of 5 stars

Great and smooth process for when you…

Great and smooth process for when you don’t have a dedicated accountant

30 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Andy,

Thank you for your feedback, we really appreciate it.

Really happy to hear you found the process smooth and straightforward, especially when managing your company filings without a dedicated accountant.

We will be here to assist next time you need.

Thanks again and take care!

- The Online Filings team.

Rated 4 out of 5 stars

The experience was good

The experience was good, although it was a bit tricky to me at first.

26 June 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Josephine,

Thank you for taking the time to share your experience with us.

We’re pleased to know you had a good experience overall. We also appreciate your feedback about the process feeling a little tricky at first, as we’re always looking for ways to make things clearer and easier to navigate.

Thanks again for choosing Online Filings and for your feedback. We really appreciate your support.

- The Online Filings Team

Rated 5 out of 5 stars

Hugo was very professional and helped.

Hugo was very professional and helped me to complete the filling of my company statement. I wanted to do it on my own, but later I discovered thta I tried it and it was not successful. For example my company personal code would not accept the 11 digits, which looked odd. Hugo proposed to do it with me and I had to give him these 2 digits remaining that was accepted from his end. Therefore, I could complete the rest of the filling easily. He was very helpful and polite!

31 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Mamadou,

Thanks for taking the time to leave us such a detailed review.

We’re really pleased to hear Hugo was able to assist you with completing your company statement and help resolve the issue you were having with the company personal code. It’s great to know that his support made it easier for you to complete the rest of the filing.

We will make sure Hugo sees your kind words. He’ll be very pleased to hear this.

If you ever need us again, just give us a shout and we’ll be happy to help.

- The Online Filings team

Rated 5 out of 5 stars

Almost instantly dealt with my enquiry

Almost instantly dealt with my enquiry. Well done Victor!

31 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Simon,

Thanks for taking the time to leave us a review.

We’re really pleased to hear Victor was able to assist you quickly and that you had a good experience with our support team.

We’ll be sure to pass on your kind words to him. He’ll really appreciate it!

Thanks again for choosing Online Filings and for the 5 stars. We really appreciate your support.

- The Online Filings Team

Rated 5 out of 5 stars

Was easy and fast

Was easy and fast

21 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Opeyemi,

Thank you for leaving us a review.

It’s great to hear that you found the process easy and quick. That's exactly the experience we aim to provide.

We appreciate you taking the time to share your feedback and we look forward to assisting you again in the future!

- The Online Filings Team

Rated 5 out of 5 stars

It simple and straight forward.

28 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi there,

Thank you for your feedback.

We’re delighted to hear you found the process simple and straightforward.

Should you ever need further assistance, feel free to get in touch with us again.

- The Online Filings Team

Rated 5 out of 5 stars

Simple

Simple , straightforward and zero fuss in completing a routine admin step.
I have used this company to file dormant accounts and to dissolve also.
I highly recommend this company as they guide you through and give you an update with an easy dashboard to follow.

31 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Anon,

Thanks for the high recommendation! Taking the headache out of routine admin is exactly what we aim for, so we're really glad our dashboard made filing your dormant accounts and dissolutions straightforward and fuss-free.

Thanks for continuing to trust us with your business. Let us know if you ever need anything else!

Best regards,
- The Online Filings Team

Rated 5 out of 5 stars

So easy to use

So easy to use, made the process very straightforward. As a small business we were grateful for the ease in the service

28 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Hannah,

Thanks for the great feedback! We know how busy running a small business can be, so we're really glad we could make the process straightforward and easy for you.

Let us know if you need help with anything else in the future!

Best regards,
- The Online Filings Team

Rated 5 out of 5 stars

Very responsive & quick

31 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Ben,

Thanks for the 5 stars! We always aim to be as quick and helpful as possible, so it's great to hear that was your experience.

Don't hesitate to reach out if you need anything else down the line.

Best regards,
- The Online Filings Team

Rated 5 out of 5 stars

Very easy to use.

Very easy to use, in my case. Tripped up by a missing information field, which coincided with a payment that didn’t go though immediately.

18 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi John,

Thanks for sharing your experience!

We’re glad you found the process easy to use overall. We’re sorry to hear you experienced a small issue with the missing information field and payment, but we appreciate your patience and feedback.

Wishing you all the best with your business!

- The Online Filings Team

Rated 5 out of 5 stars

Quick and fast

Quick and fast

29 July 2026
Unprompted review
OnlineFilings™ logo

Reply from OnlineFilings™

Hi Desmond,

Thank you for taking the time to leave us a review. Making things as simple and hassle-free as possible is exactly what we aim for, so it’s great to know we could make the process easy for you.

We really appreciate you choosing Online Filings and would be happy to assist you again in the future.

- The Online Filings Team

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