They sent my cigars with incorrect documents which led to customs rejecting them. Over the span of almost a month I have sent them maybe 10 emails with only two replies with silly apologies. Some... See more
Company replied
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See what reviewers are saying
I have had a very good experience of dealing with 'Online Cigars'. Cigars always securely packed and in good condition, any problems have been dealt with by customer relations quickly and politely. So... See more
Absolutely brilliant service yet again from online cigars, really fast delivery packaged excellently can't fault them! Always my go to when humidor is running low top company.
A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more
Company details
Written by the company
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
4.4
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Duty is always charged
Customer service is fantastic, always quick to respond. Have never received an order without having to pay duty though as they use parcel force.
11 April 2025
Reply from Online Cigars
Thank you for your feedback! We're glad you're happy with our service. We understand the duty charges can be frustrating, but we're doing our best to ship in the most efficient way possible. We appreciate your understanding.
Great operation
A good selection of premium products at a very reasonable price, well packaged and delivered promptly and in very good condition. UK customs seem alive to the deliveries, though - expect to pay the duty.
4 April 2025
Reply from Online Cigars
Thanks for the review!
Great Quality!
The service and the products are excellent, very quick customer support resource and fast delivery.
11 April 2025
Reply from Online Cigars
Thanks so much for the great review!
I ordered cigars worth £115 and…
Great company fast delivery and always there if you have an enquiry, I ordered cigars worth £115 and Parcelforce wanted to charge £360 to delivery them.
I sent them back shame
9 April 2025
Reply from Online Cigars
Thanks for the review :)
Order instructions
If online cigar can follow the instructions not to open the cigar box, this will help to give a 5 stars. Otherwise, everything is excellent.
2 April 2025
Reply from Online Cigars
Sorry your cigars were opened and checked, we'll ensure they arrive how you want them to next time.
Reply from Online Cigars
Thanks for the great review!
James
James, is a great guy and very responsive. Always on top of things and a great experience all around
31 March 2025
Reply from Online Cigars
This is a fake review aimed at attacking our business, we have reported it.
Excellent service
Excellent service and good choice of cigars at great prices, unfortunately this time got stuck at customs in the UK and had to incur the extra charges.
28 March 2025
Reply from Online Cigars
Thank you for the kind words! We're glad to hear you’re happy with the cigars and prices. We’re sorry about the customs issues, and we appreciate your understanding. Hopefully, your future orders will go smoothly!
Happy with my order, I ordered more
Legit site but I still got hit with customs fee, not their fault to be honest.
If you are buying to UK you should budget for customs import fees
28 March 2025
Reply from Online Cigars
Thank you for your review and understanding! Customs fees can be unpredictable. We appreciate your feedback, and we’ll always strive to provide the best service.
I've been ordering to Saudi Arabia for…
I've been ordering to Saudi Arabia for a few years now and they have been excellent. Only once has a shipment been returned from customs with which a refund was dealt with very promptly.
Cigars are well priced and always arrive well packaged.
15 April 2025
Unprompted review
Reply from Online Cigars
Thanks for the great review, hope you continue to enjoy our service :)
Reply from Online Cigars
Thank you for your kind words!
Reply from Online Cigars
Thanks for the kind words!
Everything was perfect y’all are just…
Everything was perfect y’all are just too damn expensive
19 March 2025
Reply from Online Cigars
Thanks for the review, that's not one we hear often as our prices are usually some of the lowest!
Reply from Online Cigars
Thank you for your kind words! We’re glad you’re happy with our service.
Ease of ordering and choice of product.
10 March 2025
Reply from Online Cigars
Thanks for the great review!
Awesome cigars and suprisingly really quick delivery once ordered, probably took less than a week to reach my door. Have already placed another order!
Great deals & quick international delivery!
17 March 2025
Reply from Online Cigars
That's really great, thanks so much!
Great customer service, good prices and smooth delivery
I've been a loyal customer for more than 5 yrs and can say they have one of the best customer services I have experienced. Their pricing is very competitive and the delivery is lightning quick and smooth (they really know what they are doing when it comes to overseas delivery).
5 April 2025
Unprompted review
Reply from Online Cigars
Thanks so much, really appreciate it!
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