They sent my cigars with incorrect documents which led to customs rejecting them. Over the span of almost a month I have sent them maybe 10 emails with only two replies with silly apologies. Some... See more
Company replied
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See what reviewers are saying
I have had a very good experience of dealing with 'Online Cigars'. Cigars always securely packed and in good condition, any problems have been dealt with by customer relations quickly and politely. So... See more
Absolutely brilliant service yet again from online cigars, really fast delivery packaged excellently can't fault them! Always my go to when humidor is running low top company.
A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more
Company details
Written by the company
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
4.4
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
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Misleading Pricing and Poor Order Handling
I placed an order (#000056794) with Online-Cigars on August 3, 2025. One of the cigars—AJ Fernandez Blend 15 Toro—was clearly listed at $0 on their website, and this pricing was confirmed in the invoice I received.
However, the order was placed “On Hold” with no explanation. After I contacted customer service, I was told it was a “checkout glitch” and asked to pay for the cigars that were shown (and invoiced) as free.
This feels misleading and unprofessional. I placed the order in good faith, based on the pricing publicly shown on their site. The company chose not to honor it, instead asking for more money after the fact—despite providing me with an official invoice confirming the price.
Customer communication was also lacking, and I had to follow up myself to even find out why my order wasn’t progressing.
Online-Cigars claims to be “the world’s greatest cigar store,” but this experience has left me with serious doubts. I won’t be ordering again.
6 August 2025
Unprompted review
Reply from Online Cigars
Hi, I am sorry for the issue with your order, as we've not heard back from you, your order has been refunded. Sorry for any disappointment or inconvenience. Let me know if you need anything else.
Fast shipping and perfect delivery!
14 July 2025
Reply from Online Cigars
Your feedback means a lot to us. Thank you!
Super fast and reliable seller.
Super fast and reliable seller. Authentic and high quality merchandise. Can recommend.
3 July 2025
Reply from Online Cigars
Thank you so much for your kind review!
What's not to like re: cigar online purchases
The product is packed ensuring it arrives in suburb condition. There communication is excellent and you are always aware of what is happening. The orders are acted upon instantly. The prices are exceptional, as I have researched cigars online for the best value and experience. Highly recommend, enjoy your cigars and this company
4 July 2025
Reply from Online Cigars
We really appreciate your great feedback!
Reply from Online Cigars
So glad you had a good experience with us.
Reply from Online Cigars
Thanks a ton for your support!
Great experience
The product was delivered quickly, well packaged, and arrived in good condition
7 July 2025
Reply from Online Cigars
It means a lot to hear that—thank you!
Reply from Online Cigars
Thanks for taking the time to share your thoughts.
Great price and fast shipping
Great price and fast shipping to Australia
Thanks Online cigar team
Can’t wait to order more!
7 July 2025
Reply from Online Cigars
Appreciate the kind feedback—thank you!
Reply from Online Cigars
We're happy to hear you’re satisfied!
Can't go wrong with Online-cigars
Cigars arrived in great condition. Great communication and fast shipping as always.
4 July 2025
Reply from Online Cigars
Your review made our day!
Reply from Online Cigars
So pleased you had a great experience.
Reply from Online Cigars
We truly value your feedback.
Reply from Online Cigars
A big thank you from our team!
Reply from Online Cigars
You’ve made our day—thanks!
Great experience and great service
25 June 2025
Unprompted review
Reply from Online Cigars
Always a pleasure to serve you!
They are by far the best online cigar…
They are by far the best online cigar supplier great advice prices to suit everyone super service what more can you ask
11 June 2025
Reply from Online Cigars
You rock—thank you!
Outstanding Quality and Service. Highly Recommended!”
I’ve had an excellent experience ordering from this online cigar shop. The cigars are top quality and fresh, well-packed, and exactly as described. Customer service is also top-notch: responsive, professional, and very helpful throughout the process. Delivery was smooth and timely, and I really appreciate the care taken in packaging.
Highly recommended!
10 July 2025
Unprompted review
Reply from Online Cigars
Thanks for sharing your experience!
Still no cigars ,over 4 weeks now and…
Still no cigars ,over 4 weeks now and this company have not even tried to resolve the issue .they just keep ignoring my messages .DO NOT BUY from these
3 June 2025
Unprompted review
Reply from Online Cigars
Hi Paul,
I've tracked your order and it looks as though they were waiting to be collected, and you have now collected them. I would appreciate you updating your review :)
Hope you enjoy the cigars!
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