They sent my cigars with incorrect documents which led to customs rejecting them. Over the span of almost a month I have sent them maybe 10 emails with only two replies with silly apologies. Some... See more
Company replied
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See what reviewers are saying
I have had a very good experience of dealing with 'Online Cigars'. Cigars always securely packed and in good condition, any problems have been dealt with by customer relations quickly and politely. So... See more
Absolutely brilliant service yet again from online cigars, really fast delivery packaged excellently can't fault them! Always my go to when humidor is running low top company.
A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more
Company details
Written by the company
Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
4.4
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service. Great prices as always. Brilliant delivery time. Thank you online cigars, as always
14 August 2025
Reply from Online Cigars
Thank you for being a valued customer, we appreciate you!
I absolutely love Online Cigars
I absolutely love Online Cigars. This is my second order and it arrived quickly and it great condition just like the last one. I will be placing many more orders in the future.
25 August 2025
Unprompted review
Reply from Online Cigars
Thank you for your kind review!
Online Cigars shines…
Without fail Online Cigars shines consistently with product quality and delivery. Even with any cost involved for delivery services it's worth every penny as long as it shows up ....
7 August 2025
Reply from Online Cigars
We really appreciate your feedback!
Another seamless delivery today
Another seamless delivery today. Delivered one week after purchase! Unbelievable service. Thanks guys and I’ll be ordering again very soon. This time it got through customs which is an additional bonus ;)
22 August 2025
Unprompted review
Reply from Online Cigars
Your support means a lot, thank you!
Reply from Online Cigars
We’re grateful for your review!
Excellent cigars
Excellent cigars, first class delivery time and great price point. Had around 200 so far and all been excellent.
29 July 2025
Reply from Online Cigars
Thanks for trusting us!
Good variety and good prices
Good variety and good prices. Shame that our taxes on cigars are heavy
29 July 2025
Reply from Online Cigars
We appreciate your kind words!
Excellent choices with quick ordering…
Excellent choices with quick ordering process and delivery .
19 July 2025
Reply from Online Cigars
Thank you for your time and feedback!
Reply from Online Cigars
Your review made our day, thank you!
Reply from Online Cigars
Thanks for choosing us!
I did'nt find no BOVED pack in the box
I did'nt find no BOVED pack in the box. So, i´m not please with the way you send me the cigars.
Sorry but i expect more care on the send.
Thanks
Silvino Ribeiro
19 July 2025
Reply from Online Cigars
We appreciate your trust!
Reply from Online Cigars
We value your feedback, thank you!
A Great company serving cigar lovers…
A Great company serving cigar lovers variety of cigars with quick delivery .
12 July 2025
Reply from Online Cigars
Your satisfaction is our priority, thanks!
Reply from Online Cigars
We’re happy you had a great experience!
I use this company quite a bit
I use this company quite a bit, quick and reliable service and cigars are always in good condition, online cigars are also great value good company.
5 August 2025
Unprompted review
Reply from Online Cigars
We’re grateful for your review — thanks for sharing your experience!
Reply from Online Cigars
Thanks for sharing your positive experience with us!
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