Online Cigars Reviews 

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect.

I reached out to the team, and James responded quickly and professionally—he refunded both the cigars and the customs fees without any hassle. That kind of customer service really stands out.

I placed another order soon after, and just like all my previous purchases, the cigars arrived perfectly packaged and in excellent condition.

Sometimes things don’t go perfectly, but what matters is how a company handles it, and this team always goes above and beyond to make things right.

That’s why I keep coming back!

Thanks

Great product, packaging and fast delivery. Class all around.

fast delivery and trustworthy

Double charged my order onto my credit card. Company response was not their fault… nonsense!! Furthermore, my Order was for a gift to a friend.. when ordered I was concerned about delivery to US and asked about that. I was told by customer service that they never have a problem with customs, so do not worry. Long story short.. since my order had not arrived in the time company said it would be (which would have been in time for me to give the gift), I checked tracking and saw that customs had tried to reach the company, couldn’t and abandoned the order. So obviously the order was not being delivered to me! I asked for a refund. Company didn’t do it. I had to file a dispute with Mastercard. I Keep receiving email from company with excuses why this is unusual… now months after I placed the order. When placed this order, I needed it for a gift .. that time has passed. I purchased an alternative gift. This company should do the right thing .. not dispute my request made to Mastercard to delete this charge made to my account!!!

I didn’t get the order

I have not received my cigars yet so there’s basically nothing to review once I receive my cigars. I will send you a better review.

I have to say my first experience with Online Cigars has been superb. Rachel & Ruth answered my email questions immediately and gave me updates throughout my delivery to Dubai. I cant recommend Online Cigars enough. I will definitely be ordering again!! 10/10

Great cigars (Flor de Oliva). Import charges to UK (140%) makes them very expensive. Brilliant service from Online Cigars.

Great loooooved

Excellent website
John england

My order arrived very fast, the packaging was exceptional, excellent quality cigars at a great price. Will order from again, thanks again for such a great experience

It’s been almost a month and I still haven’t received my order I reached out to customer service via email and I didn’t receive any response besides the automated reply.

Order never got to me so I cannot accurately aay

Cigars came fresh and ready to smoke despite it going a long way to get to my house. Thank you online cigars for the excellent service

Have to say, one began with trepidation, as one would with cigars and most unfamiliar ecommerce sites. Well, my concerns are now in my rear view…not only did I receive the cigars in 10 days flat, they were delivered in impeccable condition with the cigars ready to smoke!

Thank's for nice delivery, and thank's ONLINE.CIGARS

The parcel was sent promptly, well-packaged, and quick international shipping. The cigars were excellent quality too. I'll be buying from Online Cigars again soon.

How easy to order and fast shipping

Great value for price