Online Cigars Reviews 

I assumed custom duty would have been included in the cost of the cigars

Quality of order processing
Prices are reasonable
Customer Service

Very well! Good company

It was a bit of a test to see if they came. They came very quick properly held up by customs a little bit good experience we all order again

The experience was great, the cigars were fantastic, and the best thing was the customer service; they were very responsive.

Overall happy with experience despite some problems. They could make some improvements in terms of response to questions/issues. I would order again.

Perfect cigars and fast delivery 🚚🤗💎🍀❄️☃️. Thank you ☺️

Great selection, great prices and fantastic customer service. My order landed in less than a week and couldn't be happier with quality of products and service. All went well packaged with humidity control. 5* +++
Highly recommended

Beware. Online-cigars will ONLY ship Cubans to US without bands and boxes. Great way to not get what you pay for.

I've bought quite a lot from Online Cigars and in general the service has been very good.

Recently I placed two orders which they were unable to fulfil, due to some sort of glitch that placed an additional 1500 or so stock lines on the site. Mistakes happen and this was no big deal - I was offered the option of store credit or a card refund and opted for the latter, but from this point onward matters deteriorated.

Refunds were finally received over two weeks after the orders were placed and required some coaxing via email. To add insult to injury the card transaction fees have not been refunded, which I find wholly unacceptable in a situation that was entirely of the company's own making.

I will certainly continue to buy from Online Cigars as their pricing is favourable, but payments will continue to be via methods offering a significant level of protection and certainly not by bank transfer which is the only means of avoiding the recently introduced card transaction fees.

This has the been first occasion on which I had a noteworthy issue and it is disappointing to experience such a poor approach to customer services.

I have always some problems with parcel but Reachel do sorting for me everything makes me happy
Thank you to you Reachel 🥰🥰🥰🥰

I have ordered twice now from online cigars in 2025. My first order was Flor De Oliva box of 25 and really firm cigars so no draw from them. I then ordered AJ Fernandez Cameroon Gordo and same issues, really poor draw and little smoke output. I store my cigars in a humidor with a hygrometer at 20C and 65RH. I have Boveda packs in and they are in a dark room closet. I advised Onlin Cigars and they said store for two months in humidor till they are in good quality, which I have but still the same issue. Poor Quality cigars. I wonder if they are getting old stock from suppliers.

I received the box of cigars approximately two weeks after the order. Very efficient with delivery and condition of the cigars. So I placed a second order within a few days after receiving my first order.
Thank you.

great people great cigars and great management who understands customer requirements.

Never received the cigars. Have no idea where they are

Should be more clear with added custom tax all thow not your fault as you can’t tell how much will be added

Always deliver what we order. It will be great if can provide more discount for customer like me that order once a month

Ordered and delivered to east coast of USA in 8 days. You really can't get better than that in these times. Cigars arrived exactly as expected.

Thank You!

Package appears to be confiscated