Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local
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Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.
Contact info
Embrach-Embraport Freeport, 8424, Zurich, Switzerland
- hello@online-cigars.com
- online-cigars.com
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Replied to 68% of negative reviews
Typically replies within 2 weeks
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The cigar quality is awesome
The cigar quality is awesome
They arrived when they said they would
The packaging could have been better
They wrapped all the cigar boxes together, threw in a tiny Boveda pack in the middle and shoved all that into a shipping box.
Everything arrived in perfect condition but the aesthetics could have been better
Placed my order from within 2 months…
Placed my order from within 2 months till now i did not recieved the order.
After tracking it for 2 months the order still stop in netherland
I contacted CS to ask them to cancel the order and refund my money
CS hold me till retutn back the order which can not make anything to move it !!!
This is very negative experinse and very bad policy and reactions from this orgnization

Reply from Online Cigars
Online cigar the platfoam to get best cigars in the world
Really super cigars, Packing is good . I love it so much
Great customer service.
I started to look at online cigars at…Start of 2026
I started to look at online cigars at the start of this year, and have since made two orders with them.The website is very informative and easy to navigate . The range of cigars is huge and the prices are very good. As I live in the UK there is duty to pay before delivery is made. But even with this added cost it is still much cheaper than UK prices without compromising quality, Thank you all at online cigars.
Online Cigars is the best on line Cigar shop 10/10 100M%
Online Cigars is the best on line, Cigar Shop, excellent product and excellent prices, very fast delivery, Great team, the communications is the best very friendly and very use full, I have purchase so many time and always very happy 10/10 100M%
Absolutely fantastic service
Absolutely fantastic service and amazing range of cigars at great prices .Ive used online cigars several times now and never been let down i have full confidence in their service.
Online-cigars.com is my go to vendor
Online-cigars.com is my preferred online cigar retailer. They ship in two days from order date. They respond to inquiries promptly. They deal with issues professionally and their products are 100% legit.
Cigars well packaged and fast delivery
Cigars well packaged and fast delivery
customs held package for a short while and nearly doubled price of purchase but still so much better than buying local
HUGE DISAPPOINTMENT
I WAS A REGULAR CUSTOMER OF THE COMPANY AND ABSOLUTELY SATISFIED OF THEIR PERFORMANCE AND PROFESSIONAL WORK.
BUT MY LATEST ORDER FROM THEM MADE ME DEEPLY UNHAPPY AND DISAPPOINTED,MAINLY BECAUSE OF THEIR SPANISH CARRIER COMPANY CORREOS.
I ORDERED A BOX OF PADRON IN EARLY DECEMBER AND EXPECTED TO RECIEVE IT FOR NEW YEAR CEREMONY,BUT UNFORTUNATELY I DID NOT RECIECVE THE PARCEL NEITHER FOR NEW YEAR NOR TILL NOW.
I WENT TO THE POST OFFICE PERSONALLY AND EMAILED THEM BUT NO CLARIFICATION CAME.
LATER I WROTE TO COMPANY,S CUSTOMER SERVICE,THEY EXPRESSED THEIR SURROW AND PROMISSED TO PURSUIT THE PROBLEM.
2 DAYS AGO AFTER 49 DAYS AFTER ARRIVAL OF PARCEL TO LOCAL POST OFFICE,I ASKED TO REFUND MY ORDER IN THEIR ACCOUNT IN ORDER TO PURCHASE ANOTHER ITEM FROM THEM,BUT STILL I HAVE NOT RECIEVED ANY REPLY FROM THEM.
SO, I AM THINKING TO CHANGE MY COMPANY AND BUY FROM OTHER ONLINE CIGAR SHOPS.
Used these for a couple of years and…
Used these for a couple of years and been a consistent supplier with good service.

Reply from Online Cigars
Fast shipping and great product I’ll…
Fast shipping and great product I’ll work with it again
Great business, buy with confidence
Customer Service is great and buy with confidence. goods are well packaged, well priced and arrive quickly
Super helpful Customer service,
Super helpful Customer service,
thank you for great service.
This was my first time ordering from…
This was my first time ordering from Online Cigars, and my experience was great, from the order process to the delivery. The entire flow was smooth, and I received my order on time and as expected. Sure i will order again!
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