Online Cigars Reviews 

798
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, noting products arrive well-packaged and in excellent condition. People appreciate the high quality of the products and the exceptional service provided, often highlighting helpful communication and smooth order processes. Many consumers are very satisfied with their purchases and intend to order again due to the overall positive experience. However, some customers also noted issues with their orders not being received or getting stuck in transit. A few other people also felt that communication regarding order status was lacking, and some experienced delays in resolving issues or receiving refunds.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Product

Consumers consistently report positive experiences with the product, often highlighting the excellent... See more

Order

Customers had ambiguous experiences with order, with many reporting positive outcomes such as quick delivery,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Service

People report positive experiences with service, often describing it as brilliant, excellent, and fantastic.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cigars well packaged and fast delivery customs held package for a short while and nearly doubled price of purchase but still so much better than buying local

Rated 5 out of 5 stars

A couple of minor issues over time, but on the whole service has been excellent. Dispatch within a couple of days and prompt delivery. Obviously there can be delays with customs, but those are beyon... See more

Rated 5 out of 5 stars

Absolutely brilliant service yet again from online cigars, really fast delivery packaged excellently can't fault them! Always my go to when humidor is running low top company.

Rated 5 out of 5 stars

I recently ordered a box of Rocky Patel Connecticut cigars, but unfortunately they didn’t meet the usual high standards I’ve come to expect. I reached out to the team, and James responded... See more


Company details

  1. Cigar Shop

Written by the company

Wide selection of authentic, premium Cuban Habanos cigars online from Europe's biggest online international cigar store. Reviews on nearly every cigar we sell. Low prices plus worldwide shipping. Retail and wholesale available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

798 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(798)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The cigar quality is awesome

The cigar quality is awesome
They arrived when they said they would

The packaging could have been better
They wrapped all the cigar boxes together, threw in a tiny Boveda pack in the middle and shoved all that into a shipping box.
Everything arrived in perfect condition but the aesthetics could have been better

20 February 2026
Rated 1 out of 5 stars

Placed my order from within 2 months…

Placed my order from within 2 months till now i did not recieved the order.
After tracking it for 2 months the order still stop in netherland
I contacted CS to ask them to cancel the order and refund my money
CS hold me till retutn back the order which can not make anything to move it !!!
This is very negative experinse and very bad policy and reactions from this orgnization

13 January 2026
Online Cigars logo

Reply from Online Cigars

Hi, thank you for the review, I can see your order has been refunded. I would appreciate you updating your review. Thanks in advance.

Rated 5 out of 5 stars

I started to look at online cigars at…Start of 2026

I started to look at online cigars at the start of this year, and have since made two orders with them.The website is very informative and easy to navigate . The range of cigars is huge and the prices are very good. As I live in the UK there is duty to pay before delivery is made. But even with this added cost it is still much cheaper than UK prices without compromising quality, Thank you all at online cigars.

17 February 2026
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service and amazing range of cigars at great prices .Ive used online cigars several times now and never been let down i have full confidence in their service.

16 February 2026
Rated 5 out of 5 stars

Online-cigars.com is my go to vendor

Online-cigars.com is my preferred online cigar retailer. They ship in two days from order date. They respond to inquiries promptly. They deal with issues professionally and their products are 100% legit.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

HUGE DISAPPOINTMENT

I WAS A REGULAR CUSTOMER OF THE COMPANY AND ABSOLUTELY SATISFIED OF THEIR PERFORMANCE AND PROFESSIONAL WORK.
BUT MY LATEST ORDER FROM THEM MADE ME DEEPLY UNHAPPY AND DISAPPOINTED,MAINLY BECAUSE OF THEIR SPANISH CARRIER COMPANY CORREOS.
I ORDERED A BOX OF PADRON IN EARLY DECEMBER AND EXPECTED TO RECIEVE IT FOR NEW YEAR CEREMONY,BUT UNFORTUNATELY I DID NOT RECIECVE THE PARCEL NEITHER FOR NEW YEAR NOR TILL NOW.
I WENT TO THE POST OFFICE PERSONALLY AND EMAILED THEM BUT NO CLARIFICATION CAME.
LATER I WROTE TO COMPANY,S CUSTOMER SERVICE,THEY EXPRESSED THEIR SURROW AND PROMISSED TO PURSUIT THE PROBLEM.
2 DAYS AGO AFTER 49 DAYS AFTER ARRIVAL OF PARCEL TO LOCAL POST OFFICE,I ASKED TO REFUND MY ORDER IN THEIR ACCOUNT IN ORDER TO PURCHASE ANOTHER ITEM FROM THEM,BUT STILL I HAVE NOT RECIEVED ANY REPLY FROM THEM.
SO, I AM THINKING TO CHANGE MY COMPANY AND BUY FROM OTHER ONLINE CIGAR SHOPS.

20 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look