Ordered items from Bunnings and was told that Onepass members receive free shipping, however the items I ordered were not eligible for free shipping. This needs to be clear that not all items are elig... See more
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Review summary
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enjoying one pass, but would like to have a card that combines OnePass and Fly buys as we have to scan both cards instead of just 1
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I’m actually a little disappointed the flybys account wasn’t attached for a few months without realising when I first purchased. I set it up straight away but didn’t realise it had unattached. Continu... See more
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I find OnePass has been beneficial in more ways than one! The free shipping on most items is ideal for when I do a small order, the extra FlyBuys points come in handy to redeem as money to spend in Co... See more
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Company details
- Online Marketplace
- Clothing Store
- Health and Beauty Shop
- Home Goods Store
- Office Equipment Supplier
- Women's Clothing Store
Written by the company
OnePass is the membership for Australia’s favourite retailers. From savings to rewards, get more value from the brands you shop.
Contact info
Melbourne, Australia
- onepass.com.au
3.9
Great
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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It's convenient great value for money…
It's convenient great value for money saving 10+ on delivery an discounts on pricing
19 July 2025
Reply from OnePass
Thank you so much for your feedback, Juanita — we're delighted to hear you're finding OnePass convenient and great value for money!
Saving on delivery fees and accessing exclusive discounts at our partner brands like Kmart, Target, and others is exactly what we aim to deliver. It's great to know you're enjoying the benefits.
Thanks again for being part of the OnePass community.
Reply from OnePass
Thanks so much for the awesome feedback, Nick! We love hearing about how much our members are enjoying OnePass! 💜
I love the convenience of the one…
I love the convenience of the one location in my wallet selection...it would be great if more cards were able to use this. Thank you one pass
16 July 2025
Easy checkout & 5x Fly By Points.
Easy checkout & 5x Fly By Points.
Great range of products = Good
Accuracy of Stock levels of an item on Website = Poor
Opened packets of products (eg bolts) not removed from shelf = Poor
12 July 2025
Reply from OnePass
Thank you for sharing your feedback with us, Roderic — we really appreciate you taking the time.
We’re thrilled to hear that you found the checkout process easy and enjoyed the 5x Flybuys points offer. It’s also great to know you were happy with the range of products available through our partner brands
We’re sorry to hear, however, about your experience with stock availability and the condition of some in-store products. While OnePass provides benefits like fast delivery and exclusive offers, we work closely with our partner brands, such as Kmart, to ensure a smooth shopping experience across the board.
Thank you again for helping us improve the OnePass experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.
If I could remember which transaction…
If I could remember which transaction this referred to it would help in saying how it went!
It certainly was not the date shown here.
The review request needs to detail the actual event shop etc. then it might be recalled!
1 July 2025
Reply from OnePass
Thanks so much for the awesome review, Leroy. We love hearing about how much our members are enjoying OnePass!
Reply from OnePass
Thanks so much for the awesome feedback, Kathy. We love hearing about how much our members are enjoying OnePass!
Standing at a checkout and I often have…
Standing at a checkout and I often have to re log in!!!
9 June 2025
Reply from OnePass
🎉 Update Alert! Logging in just got a whole lot easier 🙌
We’ve made some behind-the-scenes improvements so you’ll stay signed in longer on both mobile and web 🙏 Less logging in = smoother experience for you 💙
One pass is great
One pass is great! I’ve linked my cards for flybuys, Bunnings, Priceline and Officeworks. I can’t believe how quickly I can redeem rewards! The free delivery is amazing! I’m a fan!
12 July 2025
Reply from OnePass
Thank you for the fantastic review, Michele!
We’re so glad to hear you’re loving OnePass and making the most of your linked Flybuys, Bunnings, Priceline, and Officeworks accounts. It’s great to know the rewards and free delivery are making a real difference — that’s exactly what we aim for.
If you ever want to explore even more benefits, feel free to visit onepass.com.au
I have enjoyed OnePass when catch was…
I have enjoyed OnePass when catch was available. Now I used mostly at Bunnings.
15 July 2025
Reply from OnePass
Thanks for your review, Eva. We’re glad to hear you’ve enjoyed using OnePass, especially during your time with Catch, and that you're still finding value through Bunnings. While Catch is no longer part of the program, OnePass continues to offer great benefits with participating brands like Kmart, Target, Officeworks, and more.
Thanks again for being part of the OnePass community!
I love one pass
15 July 2025
Reply from OnePass
Thanks so much for the awesome review, Hannah! We love hearing about how much our members are enjoying OnePass.
Very happy to choose my products & no…
Very happy to choose my products & no hassle for the busy shopping experience that I don’t want choosing my products in the convenience of my home environment
13 July 2025
Reply from OnePass
Thanks so much for the feedback, Shayne. We’re really glad to hear that OnePass has made shopping easier and more convenient for you — especially from the comfort of home. Skipping the busy in-store experience and still getting what you need is exactly what we aim for!
If you’d like to explore even more member benefits, feel free to check out onepass.com.au.
Reply from OnePass
Hi Philip, we’re glad to hear you’re finding OnePass easy to use and enjoying the bonus Flybuys points — it’s a great way to get more out of your everyday shopping.
If you haven’t already, feel free to explore more member benefits anytime at onepass.com.au. Thanks for being part of the OnePass community!
One Pass on point !!
I’m really enjoying the extra flybys points, it makes a great difference to my shopping when I have that little bit extra to put towards my purchases.
19 June 2025
Reply from OnePass
Thanks for the great review, Katrina! We’re so happy to hear you’re enjoying the extra Flybuys points — it’s amazing how much of a difference those rewards can make on your everyday shopping. It’s great to know OnePass is adding that little extra value to your purchases!
If you ever want to explore more ways to maximise your membership, you can check out all the benefits at onepass.com.au.
I still don't see the full benefits for…
I still don't see the full benefits for an up front cost - no Bunning special discount etc?
15 July 2025
Reply from OnePass
Hey Kev, we understand your concern regarding the value of your OnePass membership, especially in relation to Bunnings. At this time, Bunnings does not offer exclusive discounts through OnePass. However, your membership still gives you access to a range of benefits across our partner brands, including:
- Collect 5x Flybuys points for every $1 spent in-store when you scan your Flybuys card. 5x Flybuys can also be earned on Click & Collect orders at Kmart, Target, Bunnings Warehouse and Officeworks.
- Free delivery on eligible items or orders, no minimum spend
- 365 day change of mind returns
- Express Click & Collect
- 2 Sister Club points per $1 spent in-store at Priceline
OnePass benefits are being enhanced over time to create the best member experience and your feedback helps guide that progress. If you have further questions or would like help maximising your membership, feel free to contact our support team at 1300 026 710
It's great to get free delivery
It's great to get free delivery. I haven't used it a lot, but it pays for itself after three or four deliveries. So, well worth it if you have a lot of things delivered
19 February 2025
Reply from OnePass
Thanks so much for your review, Denise! We're thrilled to hear you're enjoying the value of free delivery with OnePass.
You're absolutely right — after just a few deliveries, the membership really starts to pay for itself. Whether you’re shopping from Kmart, Target, or other participating brands, we’re glad to make your experience more convenient and worthwhile.
Happy shopping, and thanks for being part of the OnePass community!
Reply from OnePass
Thank you so much for the awesome feedback, Jude. We're thrilled to hear about the great service you experienced. We always strive to provide our members with a first-class service experience, so we really appreciate you taking the time to share your thoughts with us.
Ease of use when using self checkout
12 July 2025
Reply from OnePass
Thanks for the great feedback, Leanne. We're so glad to hear you're finding OnePass easy to use at self-checkout. Making your in-store experience smoother and more seamless is exactly what we aim for — whether you're scanning your OnePass barcode and collecting points with Flybuys. We appreciate you being part of the OnePass family!
Reply from OnePass
Thank you so much for the awesome feedback, Kelly! We're thrilled to hear about the great service you experienced. We always strive to provide our members with a first-class service experience, so we really appreciate you taking the time to share your thoughts with us.
It was interesting how companies were connected
I was never really sure what I was getting with Onepass so the monthly subscription was difficult to justify when I looked over my outgoing expenses.
13 July 2025
Reply from OnePass
Thanks for your feedback, Paul. We’re sorry to hear OnePass has been confusing, and we’d love to clarify how it works. With OnePass, you get:
- Free delivery on eligible items from Kmart, Target, Bunnings, Officeworks, Priceline & more
- OnePass members get 5x Flybuys points for every $1 spent in-store and with Click and Collect at Kmart, Target, Bunnings Warehouse and Officeworks.
- 365-day change-of-mind returns
- Express Click & Collect at Kmart and Bunnings
- Sister Club tier members collect 2 Sister Club points per $1 spent in-store
It’s $4/month or $40/year, and includes access to multiple popular brands. You can find more info at onepass.com.au.
We’re here if you need help making the most of your membership.
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