Ordered items from Bunnings and was told that Onepass members receive free shipping, however the items I ordered were not eligible for free shipping. This needs to be clear that not all items are elig... See more
Company replied
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Review summary
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Reviews shaping this summary
enjoying one pass, but would like to have a card that combines OnePass and Fly buys as we have to scan both cards instead of just 1
Company replied
I’m actually a little disappointed the flybys account wasn’t attached for a few months without realising when I first purchased. I set it up straight away but didn’t realise it had unattached. Continu... See more
Company replied
I find OnePass has been beneficial in more ways than one! The free shipping on most items is ideal for when I do a small order, the extra FlyBuys points come in handy to redeem as money to spend in Co... See more
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Company details
- Online Marketplace
- Clothing Store
- Health and Beauty Shop
- Home Goods Store
- Office Equipment Supplier
- Women's Clothing Store
Written by the company
OnePass is the membership for Australia’s favourite retailers. From savings to rewards, get more value from the brands you shop.
Contact info
Melbourne, Australia
- onepass.com.au
3.9
Great
184 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I like the fact that for every dollar I…
I like the fact that for every dollar I spend at Bunnings I get five times the amount in reward points
3 August 2025
Reply from OnePass
Hi Geoff, thanks for your review! We’re glad you’re enjoying the 5x Flybuys points benefit at Bunnings. Don’t forget you can also earn the same at Officeworks, Kmart and Target, along with free standard delivery and other great beneftis. Learn more at onepass.com.au.
Not all companies
Not all companies, ie Bunnings seem to abide by the agreement that One Pass offers and hence have had to request multiple refunds and pick up myself. Defeats the purpose of having it!!
2 July 2025
Reply from OnePass
Thank you for your feedback Sally, and we're sorry to hear about the frustration you've experienced. While OnePass offers members its benefits, each brand has its own policies and criteria
We have linked information about each participating brands help centres below for more information:
• Target Help Centre: www.target.com.au/help/contact-us
• Kmart Help Centre: www.kmart.com.au/faq
• Bunnings Warehouse Help Centre: www.bunnings.com.au/help-support
• Officeworks Help Centre: www.officeworks.com.au/help-centre
• Priceline Help Centre: www.priceline.com.au/contact-us
• InstantScripts: www.instantscripts.com.au/contact-us/
I called OnePass mobile customer care
I called OnePass mobile customer care. The call was received by Nathan, who had a very rude demeanour. When speaking to him, he said to listen to me otherwise he will hang up the phone. I’ve never experienced such terrible customer service. I had a 28 day plan and everyday that I recharged, they cut the days on my plan. This was not mentioned anywhere to the customer that if you recharge, the days will be deducted. They are ripping off customers. The customer service is horrible. From my experience, I don’t recommend this company to anyone.
25 July 2025
Unprompted review
Reply from OnePass
Hi there, we’re sorry to hear about your experience.
It looks like this review is for OnePass Mobile, which is a separate service to OnePass. To make sure your feedback reaches the right team, you can share it here:
https://au.trustpilot.com/review/onepassmobile.com.au
We appreciate you raising this, and hope you’re able to get the support you need from the right team.
Always great service and food
19 July 2025
The extra flybuys points and free…
The extra flybuys points and free delivery at some stores. I would like further information on one pass rewards
19 July 2025
Reply from OnePass
Thanks for your feedback, Ange! We’re glad to hear you’re enjoying the extra Flybuys points and free delivery at our participating brands. OnePass rewards are designed to make your shopping experience even more rewarding and convenient.
The 'My rewards' section on your OnePass account is only for if we have an exclusive OnePass rewards offer for all members. When we have an exclusive OnePass reward available, we’ll let you know how to earn and redeem it via the 'My rewards' section on your OnePass account. While we don’t have any rewards promotions running right now, we do run exclusive offers from time to time. Be sure to keep an eye on your email and social media for the next one—it’s always worth the wait.
Thanks for being a valued OnePass member.
Reply from OnePass
Thanks so much for the awesome feedback, Heather. We love hearing about how much our members are enjoying OnePass! 💜
OnePass is a good idea but is very…
OnePass is a good idea but is very limited. Not enough companies are on board and Bunnings and Officeworks discriminate against country people. Officeworks charge an excessive fee of $25.95 for deliveries outside the metro area. Bunnings will only deliver to country areas, if you order by phone and pay freight. If you order by phone, OnePass benefits do not apply. OnePass is great for people in the metro area but not good for people outside the metro area. Country people should only pay half the fee as they get limited benefits. Today 28/08/2025 OnePass replied with a standard answer and failed to address any of my concerns. As Bunnings and Officeworks use Australia Post for deliveries and Australia Post charges the same for delivery Australia wide, Bunnings and Officeworks should also offer the same service, no matter where you live. OnePass needs to take up the delivery issue with their partners.
21 July 2025
Reply from OnePass
Hi Wayne, thank you for your feedback. OnePass offers members free standard delivery on eligible online orders, 5x Flybuys points, 365-day returns and more across participating brands including Bunnings, Officeworks, Kmart and Target. Some exclusions apply for bulky items and certain regional postcodes, which can affect delivery availability.
We understand this can be frustrating and your feedback is important. You can view full benefit details at onepass.com.au
Reply from OnePass
Thank you so much for the awesome feedback, Karen. We're thrilled to hear about the great service you experienced. We always strive to provide our members with a first-class service experience, so we really appreciate you taking the time to share your thoughts with us.
It takes a few times to log in
It takes a few times to log in, doesn’t keep your location.
21 July 2025
Reply from OnePass
Thanks for your feedback, Ac. Good news—logging in just got a whole lot easier. We've made behind-the-scenes improvements so you’ll now stay signed in longer across both mobile and web. That means less time logging in, and a smoother, more seamless experience every time you shop.
Reply from OnePass
Thanks for sharing your experience, Sandra. We’re pleased to hear OnePass helped make your busy moments easier with prompt, reliable delivery.
Here’s a quick look at the benefits OnePass offers:
- Free delivery on eligible items or orders—no minimum spend
- 5x Flybuys points for every $1 spent in-store when you scan your OnePass or Flybuys card. You’ll also earn 5x Flybuys on Click & Collect orders at Kmart, Target, Bunnings Warehouse, and Officeworks.
- Express Click & Collect to get your orders even faster.
- 365-day change of mind returns for added peace of mind.
- 2x Sister Club points per $1 spent in-store at Priceline.
Thanks for being part of OnePass—we appreciate your support and feedback!
Very happy and highly recommend
Very happy and highly recommend. My daughter now has one Pass. Happy with the rewards store and postage.
21 July 2025
Reply from OnePass
Thank you so much for the awesome feedback, Rosalea! We're thrilled to hear about the great service you experienced. We always strive to provide our members with a first-class service experience, so we really appreciate you taking the time to share your thoughts with us.
I like that my receipts are in one place
I like that my receipts are in one place. 5x flybuy points, express service for click and collect. The app can be a bit clunky though.
20 July 2025
Reply from OnePass
Thanks for sharing your thoughts, Madonna! We're glad to hear you're enjoying features like consolidated receipts, 5x Flybuys points and express Click & Collect—it’s great to know these are adding value to your experience.
We appreciate your feedback about the app. While we’re always working to improve the user experience, your insights help guide future updates. Thanks for being a OnePass member!
One pass is a super easy rewards system…
One pass is a super easy rewards system to use
Great shopping rewards for customers
8 July 2025
Reply from OnePass
Thanks so much for your feedback, James! 😊 We're thrilled to hear you're finding OnePass super easy to use and enjoying the shopping rewards. Making things simple and rewarding for our customers is what we're all about.
We appreciate you being part of the OnePass community!
Good service
20 July 2025
Few options and not worth it
There are only few options to get benefits from and hasn’t been as i had expected
20 July 2025
Reply from OnePass
Thank you for sharing your feedback, Nikki. OnePass is our membership program packed with awesome perks.
Here’s what you get:
🛍 5x Flybuys points for every $1 spent in-store when you scan your OnePass or Flybuys card. You’ll also earn 5x Flybuys on Click & Collect orders at Kmart, Target, Bunnings Warehouse, and Officeworks.
🚚 Free delivery on eligible items or orders—no minimum spend!
🔄 365-day change of mind returns for added peace of mind.
⚡ Express Click & Collect to get your orders even faster.
💕 2x Sister Club points per $1 spent in-store at Priceline.
And this is just the beginning! OnePass benefits are being enhanced over time to create the best member experience. Check out www.onepass.com.au for the latest updates.
Reply from OnePass
We love hearing this, Wallis! The bonus Flybuys points are definitely a big win — we’re so glad they’re adding extra value for you. It’s always great to know OnePass is making your shopping experience even more rewarding.
Easy delivery processed
Easy delivery process. Up to date info on where order is. Would totally recommend
12 July 2025
Reply from OnePass
Thanks so much for the awesome feedback, Trace. We love hearing about how much our members are enjoying OnePass!
Onepass is great
Onepass is great on the basis that I don’t need to pay for delivery any more from small to large purchases
20 July 2025
Reply from OnePass
Thank you so much for your kind words, Heather! We're thrilled to hear that you're enjoying the benefits of OnePass — especially the free delivery benefit on all your purchases, big or small. Making shopping more convenient and cost-effective is exactly what we aim for.
Thanks again for being a OnePass member — we’re glad to have you with us!
Will not connect to flybys account…
Will not connect to flybys account despite numerous attempts.
3 June 2025
Reply from OnePass
Thank you for reaching out, and we're sorry to hear you've had trouble connecting your Flybuys account to your OnePass account— we understand how frustrating that must be.
To help resolve this, you can get in touch with us directly at 1300 026 710 or on our website support.onepass.com.au, and we’ll work with you to get everything linked up as soon as possible.
Thanks again for being a OnePass member — we appreciate your patience and look forward to resolving this for you.
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