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Omni Pet Ltd. Reviews 

1,599
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and variety of products, noting significant improvements in their pets' health, including skin conditions, dental hygiene, and overall well-being. The company's customer service and staff are consistently highlighted for being helpful, friendly, and providing personalized, empathetic advice and support. Reviewers also appreciate the efficient service, including fast delivery and good packaging. However, some customers also noted that certain products did not suit their pets or provide the expected results, with some dogs disliking the wet food or finding kibble too hard.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, with many customers expressing... See more

Quality

Consumers find quality to be positive, with many impressed by the products' quality and range, often... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, proactive, and kind nature of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 4 out of 5 stars

My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ).... See more

Company replied

Rated 4 out of 5 stars

My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact... See more

Company replied

Rated 5 out of 5 stars

Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

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Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

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(1,599)

897 reviews in the last 12 months

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Rated 5 out of 5 stars

Firstly anyone reading this please…

Firstly anyone reading this please believe me that this is the best product on the market for dogs with skin conditions. I would never write a dishonest review but I’m sure once read you won’t believe it!
I have a 4 year old wired haired pointer, she has always been allergic to grass more when the farmers cut it for silo making, she comes out in terrible red blotches and spent hours licking them, my vet charged me £158 a month for a steroid tablet that used to ease it but never get rid of it,she also had such a dry back that we stopped anyone from stroking her cause it looked like really bad dandruff, I’ve tried all sort of creams, sprays anything that said it would work then I came across Omni, now I have only used it for 5 weeks so far but it’s amazing! Penny now has an amazing shiny coat and a completely clear tummy! No itching, scratching nothing! Both me and Penny are the happiest we have ever been and this is from just 1 chewy tablet a day. At first she took it out of my hand like a treat but on day 4 she decided I was trying to poision her so now I put it in a tiny amount of cat food and spoon feed her and she loves it. I wish I could add photos of before and after because no one would believe that anything could work this well for £30 a month. Anyone can contact me for any true first hand pictures.
So what ever you are using stop it and try this today! It’s just amazing!
Also the site is so easy to navigate through and it has every detail you need to know on there, they do a great subscription too so you don’t even have to worry about remembering to order and your emailed just before they charge you and send it out too, customer service are a dream to deal with (I somehow ordered the wrong item and it was sorted out instantly)
They also do foods to suit the dogs needs too but I found this out of my price range so haven’t tried it.
You also get a vet you can chat to if needed too in your price!
I honestly can’t recommend this any more than I do, I even went back to my vets and told her and showed her Pennys tummy and she is also going to promote it from now on.
If this review helps even one dog and owner then you will be as happy and healthy as Penny now is.
Thank You Omni for changing Pennys life.

1 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Milly,
Thank you so much for taking the time to share Penny’s incredible story. We’re absolutely delighted to hear the Irritated Skin supplement has made such a dramatic difference to her comfort, coat condition, and overall wellbeing.

We know how heart-breaking it can be watching a dog struggle with skin issues, so hearing that Penny is now happy, comfortable, and itch-free after just a few weeks is wonderful. Your kind words about our customer excellence team, subscription reminders, vet support, and website mean a huge amount to us as well.

Thank you for your recommendation and for sharing your experience so openly. Please give Penny a big cuddle from all of us at Omni! 🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

Best dental sticks I've ever used

I started using the dental sticks a few months ago, I have a very old dog & a 10 month old they both love their sticks & I can't see a massive change with my old girl I am very proud of my youngster with his brilliant white gnashers, these sticks clearly work & the dogs love them.....excellent product!! I've also recommended loads of people who now use them

1 June 2026
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Reply from Omni Pet Ltd.

Hello Karen,
Thank you so much for your lovely review. We’re delighted to hear both your dogs love our brand new Dental Sticks and that your youngster is showing off such pearly whites😄

It means so much to hear you’ve recommended them to so many others. Thank you for your support and trust in Omni.

The Omni Pet Team💛

Rated 5 out of 5 stars

Chronic ear infection cleared up

My 7-year-old Lab loves this food. He was on steroid stops for a chronic ear infection, but this has completely cleared up since starting Omni and he no longer needs medication. Knowing the environmental impact of this food is so much less is a big bonus too.

25 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Rachel,
Thank you so much for sharing your experience. We’re delighted to hear your Labrador is thriving on Omni and that his chronic ear issues have improved so significantly since making the switch.

It’s wonderful to know he’s no longer needing medication and that the reduced environmental impact is an added bonus for you. Thank you for your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Our lucylou had pancreatits the vet put…

Our lucylou had pancreatits the vet put her on a expensive dry food so I was looking for something more affordable and came across Omni it's all natural plant based more affordable and lucylou loves it and the treats are also plant based and she loves them as well I highly recommend it

26 June 2025
Unprompted review
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Reply from Omni Pet Ltd.

Hello Bernard,
Thank you so much for your lovely review. We’re delighted to hear Lucylou has been enjoying her Omni delivery, and that you were able to find an option that supports her needs while being more affordable.

Thank you for your recommendation and for trusting Omni with Lucylou’s wellbeing.

The Omni Pet Team💛

Rated 5 out of 5 stars

The Omni vet Sophie was brilliant

The Omni vet Sophie was brilliant. She was so kind and considerate. We felt like she genuinely cared about the wellbeing of our pup, and wanted to check in with us. She offered us a second vet call and even to try some new food for our sensitive boy. We are so very grateful for the support at this turbulent time. Thank you Sophie xo

27 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Shannon,
Thank you so much for your kind review. We’re delighted to hear our lovely vet Sophie was able to provide such caring and thoughtful support during what sounds like a challenging time for you and your pup.

We’ll be sure to pass your lovely feedback on to Sophie. Thank you for trusting us to support your boy, and we’re so pleased you found the follow-up care valuable.

The Omni Pet Team💛

Rated 5 out of 5 stars

We love the product and the customer…

We love the product and the customer service. Our spaniel has great results from their skin and coat daily bites. Highly recommend them.

29 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Anthony,
Thank you so much for your lovely review. We’re delighted to hear your Spaniel has seen such great results from our irritated skin chews and that you’ve had positive experiences with our customer excellence team.

Thank you for your recommendation and continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great product love Omni !

Lovely customer experience, my dog suffers from irritated ears and bad dandruff and I noticed a massive difference in him when using omni irritated skin supplements

29 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hey Tamika,

Thank you so much for sharing such lovely feedback!

We're delighted to hear that you've noticed such a positive difference in your dog's ears and skin since using our Irritated Skin Supplements.

Knowing they've helped with both irritation and dandruff means a lot to us.

Thank you for trusting Omni with your dog's wellbeing, and we wish you both continued health and happiness!

The Omni Pet Team💛

Rated 5 out of 5 stars

My senior lab loves Omni

My senior lab loves Omni. She drools everywhere when we are getting her meals ready now. Her coat is glossy and she is healthier than ever. She has hip dysplasia and her joints have improved significantly. She seems more agile since we switched to Omni.

28 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Gemma,
Thank you so much for your wonderful review. We’re delighted to hear your senior Lab is loving her Omni meals, the dribbling while dinner is being prepared is always a good sign! 😄

It’s fantastic to know you’ve seen improvements in her coat, overall health, and especially her mobility. Hearing that she seems more agile despite her hip dysplasia is incredibly rewarding for our team.

Thank you for your support and for sharing her story.

The Omni Pet Team💛

Rated 5 out of 5 stars

Really helpful advice

Really helpful advice! Not just on diet but on dog behaviour too

28 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi James

Thank you for your lovely review

We're so pleased to hear that you found our advice helpful, not only with diet recommendations but from our in-house Behaviourist Nico too.

We’re passionate about supporting both pets and their owners, so it means a lot to know we’ve made a positive difference. We really appreciate your support!

The Omni Pet Team💛

Rated 5 out of 5 stars

I had a great experience Omni

I had a great experience with Omni Pet Ltd from start to finish. The ordering process was simple, delivery was quick, and the quality of the products exceeded my expectations.

28 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hey Joely,

Thank you so much for your kind review

We're really happy to hear that you had a great experience with us here at Omni.

It's great to know that the ordering process was smooth, delivery was prompt, and that our products exceeded your expectations.

We truly appreciate your support and look forward to being on you and your dogs Omni journey

The Omni Pet Team💛

Rated 5 out of 5 stars

Amazing brand and brilliant results for Mabel! ⭐⭐⭐⭐⭐

I absolutely love Omni and cannot recommend them enough. Their customer support team is always incredibly helpful, friendly, and quick to answer any questions. We’ve been using Omni for a little while now, and the difference in my dogs overall health and vitality is great. It’s a relief to find a brand that genuinely cares about pet wellness and delivers products that actually work.

1 February 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Joanna,
Thank you so much for your wonderful review. We’re delighted to hear you’ve seen such a positive difference in your dogs’ overall health and vitality since using Omni.

Your kind words about our customer excellence team truly mean a lot to us as well. We genuinely care about supporting pet wellness, so it’s fantastic to hear that reflected in your experience.

Thank you again for your recommendation and support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Sophie was really friendly and approachable

Sophie was really friendly and approachable. She listened and gave me advice regarding Skye’s problem of licking her paws and scratching. Skye is now on Omni anti itch treats. She only licks her paws occasionally and although she does still sometimes chew her paws this could be more of a behavioural problem than allergy. I really appreciated Sophie’s initial and follow up appointments . Thank you

27 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Rosemary,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to support you and Skye with thoughtful advice and ongoing follow-up care.

It’s wonderful to hear the irritated skin treats have already helped reduce the paw licking, and we really appreciate your understanding that some behaviours can also have a behavioural component alongside allergies. We’ll be sure to pass your kind words on to Sophie.

The Omni Pet Team💛

Rated 5 out of 5 stars

Amazing behavioural support service

Amazing additional service of behavioural support via video call. I also got an extremely helpful follow up email afterwards with clear exercises to try. Really impressed with this company and the behaviourist I spoke to, Nico, who seemed to really understand our issues and want to help. Thank you

26 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Oliver,
Thank you so much for your fantastic review. We’re delighted to hear you found our in-house canine behavioural support service so helpful and that the follow-up guidance and exercises were useful for you.

We’ll be sure to pass your kind words on to Nico, he’ll be so pleased to hear you felt understood and supported throughout the process.

The Omni Pet Team💛

Rated 5 out of 5 stars

My Greyhound had a sensitive tummy

My Greyhound had a sensitive tummy. After trying different foods, Omni was the best one for him. He has been eating it for over two years, he thrived on it.
Customer service is brilliant. And you can adjust your orders with no problems online.
Unfortunately my hound passed away, so sadly I no longer need Omni.

27 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Kevin,
Thank you so much for sharing your experience with Omni over the past two years. We’re delighted to hear your Greyhound thrived on the food and that it helped support his sensitive tummy so well.

We’re also very sorry for your loss. Thank you for trusting Omni to be part of his journey, and for your kind words about our customer excellence team and subscription flexibility.

Sending our condolences to you at this difficult time.

The Omni Pet Team💛

Rated 5 out of 5 stars

Excellent Sophie was lovely

Excellent Sophie was lovely so full of advice and help and very understanding to mine and my dogs needs and listened to all I had to say I would highly recommend if offered please take up the offer of a consultation

26 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Janet,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide such understanding, support, and helpful advice for both you and your dog’s needs.

It’s wonderful to know you felt listened to throughout the consultation, and we really appreciate your recommendation for others to take advantage of the service too.

The Omni Pet Team💛

Rated 5 out of 5 stars

Tried lots of different food but the…

Tried lots of different food but the dogs love this.
Good company always answer any queries.

19 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kaye,
Thank you so much for your lovely review. We’re delighted to hear your dogs are loving the food after trying lots of different options, and that you’ve had positive experiences with our customer excellence team too.

We really appreciate your support.

The Hello Kaye,

Thank you so much for your lovely review. We’re delighted to hear your dogs are loving the food after trying lots of different options, and that you’ve had positive experiences with our customer support team too.

We really appreciate your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great dog food and gentle on the…

Great dog food and gentle on the environment, thanks

20 May 2026
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Reply from Omni Pet Ltd.

Hello Nikki-Anne,
Thank you so much for your kind review. We’re delighted to hear your dog is enjoying the food and that you value Omni’s gentler environmental approach too.

Your support means a lot to us, thank you.

The Omni Pet Team💛

Rated 5 out of 5 stars

My two dogs love their food now

My two dogs love their food now. One of them used to leave his a lot. Feel I’m giving them the best.

25 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Edna,
Thank you so much for your lovely review. We’re delighted to hear both of your dogs are now loving their food, especially your previously fussy eater!

It’s wonderful to know you feel confident you’re giving them the very best.

The Omni Pet Team💛

Rated 5 out of 5 stars

Excellent Vet care

Really helpful to have access to the online vet. Sophie was lovely to deal with and very knowledgeable with some helpful advice. Would recommend Omni's customer service to others as well as the supplements which seem to be working.

22 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Chris,
Thank you so much for your wonderful review. We’re delighted to hear you found the online vet service so helpful and that our lovely vet Sophie was able to provide knowledgeable advice and support.

It’s also fantastic to hear the supplements seem to be helping already. Thank you for your recommendation and kind words about our customer excellence team.

The Omni Pet Team💛

Rated 5 out of 5 stars

Game Changer for Dogs with Sensitivities

Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that actually suited him felt impossible. Since moving onto Omni, he has absolutely thrived. His stomach issues are so much more settled, his energy is amazing, and he genuinely loves the food. It’s such a relief finally finding a diet that works for his health while still giving him everything he needs. Couldn’t recommend Omni enough for dogs with sensitivities or gut issues.

22 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi CJ,
Thank you so much for sharing Jango’s journey with us. We’re absolutely delighted to hear Omni has been such a game changer after his chronic gut disease diagnosis.

We know how difficult and stressful it can be trying to find a diet that truly works for dogs with complex sensitivities, so it’s wonderful to hear Jango is now thriving, feeling more energetic, and enjoying his food again.

Thank you for trusting Omni to support his health and wellbeing, and for your lovely recommendation.

The Omni Pet Team💛

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