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Omni Pet Ltd. Reviews 

1,595
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and variety of products, noting significant improvements in their pets' health, including skin conditions, dental hygiene, and overall well-being. The company's customer service and staff are consistently highlighted for being helpful, friendly, and providing personalized, empathetic advice and support. Reviewers also appreciate the efficient service, including fast delivery and good packaging. However, some customers also noted that certain products did not suit their pets or provide the expected results, with some dogs disliking the wet food or finding kibble too hard.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, with many customers expressing... See more

Quality

Consumers find quality to be positive, with many impressed by the products' quality and range, often... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, proactive, and kind nature of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 4 out of 5 stars

My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ).... See more

Company replied

Rated 4 out of 5 stars

My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact... See more

Company replied

Rated 5 out of 5 stars

Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,595)

893 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and easy to time…

Great communication and easy to time the deliveries as and when you’ve run out… and both my dogs love Omni Senior!

7 June 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your lovely review. We’re delighted to hear both your dogs are loving Omni Senior and that you’ve found it easy to manage and time your deliveries.

Thank you for your support and recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

Omni Dental Sticks & Skin & Coat supplements

⭐⭐⭐⭐⭐ Omni Dental Sticks & Skin & Coat Supplements

I've been really pleased with Omni's dental sticks and skin & coat supplement. The dental sticks are easy to give & my dog enjoys them. they've helped keep his breath fresher and teeth cleaner. The skin & coat supplement has made a noticeable difference to coat shine and overall skin condition. Both products are easy to use and seem to be made with quality ingredients. Overall, they're a great addition to my dog's daily routine and I'd happily buy them again.

5 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Demi,
Thank you so much for your wonderful review. We’re delighted to hear both the Dental Sticks and our irritated skin supplements have become such valuable additions to your dog’s daily routine.

It’s fantastic to know you’ve seen improvements in breath freshness, dental health, coat shine, and skin condition. Thank you for your support and recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

Always on time

Always on time, never any problems with delivery. I am always kept up to date with the process of my order. Highly recommend

31 May 2026
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Reply from Omni Pet Ltd.

Hello Davina,
Thank you for your lovely review. We’re delighted to hear your deliveries are working well and always on time and that you feel well informed throughout the ordering process.

Thank you for your recommendation and continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

So glad we tried this!

My toy poodle has been on Omni for a few weeks now and I’m honestly so impressed. He’s usually really fussy with his food, but he absolutely loves this. The biggest difference has been his digestion—he used to have quite a sensitive stomach, but it has completely sorted itself out over the last few weeks. It’s a massive relief to find something that actually agrees with him and that he clears his bowl for every day. Definitely recommend it.

5 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Albie,
Thank you so much for your wonderful review. We’re delighted to hear your Toy Poodle is loving his Omni food and that you’ve seen such a positive improvement in his digestion and sensitive stomach.

Finding a food that both agrees with them and gets an enthusiastic clean bowl can be a real challenge, so we’re thrilled Omni has been such a success.

The Omni Pet Team💛

Rated 5 out of 5 stars
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lizzy,
Thank you for your kind review. We’re delighted to hear we have made your dog happy with our quick delivery, we really appreciate your continued support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great range of supplements for my dog

Great range of supplements for my dog. Different options for different needs, with targeted support where required for your dog. Quick delivery and never had any issues with my orders.

5 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Rebecca,
Thank you so much for your lovely review. We’re delighted to hear you value the range of supplements and targeted support options for your dog’s different needs.

It’s also great to know your orders have always arrived quickly and smoothly. We really appreciate your support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Good results for me and my dog

My dog often left his food - kibbles - so I tried different brands. Then I saw the recommendation of Deborah on Dragons Den and thought I wd give Omni a try. Result! My dog loves it. So I then bought their teeth cleaning kit and anti-stress pills. All good!

15 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Danae,
Thank you so much for your wonderful review. We’re delighted to hear your dog loves Omni after trying different kibble brands, what a result!

It’s also great to know our Stress & Anxiety chews have been a success too. Thank you for giving Omni a try after seeing us on Dragons’ Den.

The Omni Pet Team💛

Rated 5 out of 5 stars

Amazing company

I ordered the Omni dental sticks for Rolo and he absolutely loved them. They did a great job and he enjoyed chewing them it was a win win all around. Once we saw the breath freshener we had to order it!

4 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Eloise,
Thank you so much for your lovely review. We’re delighted to hear Rolo loved our brand new Dental Sticks and that they’ve been a win-win for both enjoyment and results.

The Omni Pet Team💛

Rated 5 out of 5 stars

I love all the products I've tried from…

I love all the products I've tried from Omni, and most importantly, so does my dog. It gives me peace of mind knowing that she's getting great supplements that she actually enjoys. The delivery is always very speedy and customer service is always very helpful.

4 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Sarah,
Thank you so much for your wonderful review. We’re delighted to hear both you and your dog love the Omni products you’ve tried so far.

It’s great to know the supplements give you peace of mind, and that you’ve had positive experiences with speedy delivery and our helpful customer excellence team.

The Omni Pet Team💛

Rated 5 out of 5 stars

We love omni :)

We love omni :) our dog is fussy but she loves everything we’ve tried from them we’ve noticed such a difference in 6 months! Customer support are always on hand to help and always been fab when we’ve needed them. Highly recommend.

4 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Aimée,
Thank you so much for your lovely review. We’re delighted to hear your fussy dog has loved everything you’ve tried from Omni and that you’ve seen such a positive difference over the past 6 months.

It’s also wonderful to know our customer excellence team has been helpful whenever needed. Thank you for your recommendation.

The Omni Pet Team💛

Rated 5 out of 5 stars

My dogs were leaving their food in the…

My dogs were leaving their food in the morning occasionally returning to it, often leaving it. I thought I’d try something different, protein is one of the main ingredients dogs need like us they are omnivores so I thought I’d try the vegan option I had no great expectations but I was surprised when for the past 6 weeks they ate everything. I shall now continue with it all the time they are enjoying it

3 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello William,
Thank you so much for your lovely review. We’re delighted to hear your dogs have taken so well to Omni and are now happily finishing their meals every day.

We know changing food can feel like a leap of faith, especially when expectations are uncertain, so it’s fantastic to hear the transition has been such a success. Thank you for giving Omni a try and for sharing your experience.

The Omni Pet Team💛

Rated 5 out of 5 stars

Dog loves it; we’re very happy buying it

I hate the idea of cheap and nasty meaty dog food, so went vegan for our pooch and Omni’s kibble with a wet food topper goes down very well. The dog loves it; we’re very happy buying it. Customer service is excellent, and delivery is always quick and without issue.

27 May 2026
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Reply from Omni Pet Ltd.

Hey,
Thank you so much for your wonderful review. We’re delighted to hear your dog is loving our dry and wet food combination, and that it’s become such a positive part of mealtimes.

It’s also lovely to hear you've had great experiences with our customer excellence team and deliveries have been on time. Thank you for your support and for trusting Omni to help keep your pooch happy and healthy.

The Omni Pet Team💛

Rated 5 out of 5 stars

Dallas’s Dilemma

Sarah showed complete understanding of Dallas’s problem and gave good and safe guidance for her future care

2 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Phill,
Thank you so much for your kind review. We’re delighted to hear our lovely vet Sophie was able to provide understanding, reassurance, and safe guidance for Dallas’s ongoing care.

It’s wonderful to know you felt supported, and we truly appreciate you taking the time to share your experience.

The Omni Pet Team💛

Rated 5 out of 5 stars

Dog behaviour support

Had a very informative call with Nico about our Coco’s barking issues and plan to put this into practice. Helpful with a couple of health issues as well. Good support from Omni.
Gordon Jones

3 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Gordon,
Thank you for your lovely review. We’re delighted to hear your call with our in-house canine behaviourist Nico was informative and helpful, and that you now have a plan in place to support Coco with her barking issues.

It’s great to know the discussion was also helpful for some health-related concerns too. We wish you and Coco every success as you put the recommendations into practice.

The Omni Pet Team💛

Rated 5 out of 5 stars

I spoke with the behaviourist

I spoke with the behaviourist, Nico and he gave me some great advice, listened with his expert ear, was patient and understanding. This service is free and on-going, no purchase necessary! which is unbelievable. I am so grateful and have every confidence a difference will be made for my beautiful boy by following Nico's recommendations. Thank you so Much x

2 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Wendie,
Thank you so much for your wonderful review. We’re delighted to hear you found your consultation with our in-house canine behaviourist Nico so valuable and that you felt listened to, understood, and supported throughout.

Our goal is always to provide meaningful, expert guidance to help dogs and their owners, so it’s lovely to hear you left feeling confident and optimistic about the journey ahead for your beautiful boy. We’ll be sure to pass your kind words on to Nico.

The Omni Pet Team💛

Rated 5 out of 5 stars

A good service

Really friendly and helpful and appreciated the call back 🙏
Unable to remember the actual date of the call now!!

4 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Heather,
Thank you for your kind review. We’re delighted to hear you found our support friendly, helpful, and informative, and that the call back was appreciated.

Thank you for taking the time to share your experience.

The Omni Pet Team💛

Rated 5 out of 5 stars

I have a corgi that suffers during the…

I have a corgi that suffers during the spring summer months with itchy paws and watery eyes, we have been using the Itchy Skin supplements since the start of the year to give him a bit of a boost and so far he’s been his usual happy self - no more watery eyes and paw nibbling.
He has a sensitive tummy, so it’s great that they are all plant based as I don’t have to worry about meat triggers. He also loves the crunchy pocket treats and dental sticks 😋 one happy Corgi!

1 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Georgia,
Thank you so much for your wonderful review. We’re delighted to hear your Corgi has been enjoying relief from his itchy paws and watery eyes, and that the Irritated Skin supplements have helped him stay happy and comfortable through the allergy season.

It’s also lovely to hear he enjoys our brand new Snack Pocket treats and Dental Sticks too, one very happy Corgi indeed! 🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

Firstly anyone reading this please…

Firstly anyone reading this please believe me that this is the best product on the market for dogs with skin conditions. I would never write a dishonest review but I’m sure once read you won’t believe it!
I have a 4 year old wired haired pointer, she has always been allergic to grass more when the farmers cut it for silo making, she comes out in terrible red blotches and spent hours licking them, my vet charged me £158 a month for a steroid tablet that used to ease it but never get rid of it,she also had such a dry back that we stopped anyone from stroking her cause it looked like really bad dandruff, I’ve tried all sort of creams, sprays anything that said it would work then I came across Omni, now I have only used it for 5 weeks so far but it’s amazing! Penny now has an amazing shiny coat and a completely clear tummy! No itching, scratching nothing! Both me and Penny are the happiest we have ever been and this is from just 1 chewy tablet a day. At first she took it out of my hand like a treat but on day 4 she decided I was trying to poision her so now I put it in a tiny amount of cat food and spoon feed her and she loves it. I wish I could add photos of before and after because no one would believe that anything could work this well for £30 a month. Anyone can contact me for any true first hand pictures.
So what ever you are using stop it and try this today! It’s just amazing!
Also the site is so easy to navigate through and it has every detail you need to know on there, they do a great subscription too so you don’t even have to worry about remembering to order and your emailed just before they charge you and send it out too, customer service are a dream to deal with (I somehow ordered the wrong item and it was sorted out instantly)
They also do foods to suit the dogs needs too but I found this out of my price range so haven’t tried it.
You also get a vet you can chat to if needed too in your price!
I honestly can’t recommend this any more than I do, I even went back to my vets and told her and showed her Pennys tummy and she is also going to promote it from now on.
If this review helps even one dog and owner then you will be as happy and healthy as Penny now is.
Thank You Omni for changing Pennys life.

1 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Milly,
Thank you so much for taking the time to share Penny’s incredible story. We’re absolutely delighted to hear the Irritated Skin supplement has made such a dramatic difference to her comfort, coat condition, and overall wellbeing.

We know how heart-breaking it can be watching a dog struggle with skin issues, so hearing that Penny is now happy, comfortable, and itch-free after just a few weeks is wonderful. Your kind words about our customer excellence team, subscription reminders, vet support, and website mean a huge amount to us as well.

Thank you for your recommendation and for sharing your experience so openly. Please give Penny a big cuddle from all of us at Omni! 🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

Best dental sticks I've ever used

I started using the dental sticks a few months ago, I have a very old dog & a 10 month old they both love their sticks & I can't see a massive change with my old girl I am very proud of my youngster with his brilliant white gnashers, these sticks clearly work & the dogs love them.....excellent product!! I've also recommended loads of people who now use them

1 June 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Karen,
Thank you so much for your lovely review. We’re delighted to hear both your dogs love our brand new Dental Sticks and that your youngster is showing off such pearly whites😄

It means so much to hear you’ve recommended them to so many others. Thank you for your support and trust in Omni.

The Omni Pet Team💛

Rated 5 out of 5 stars

Chronic ear infection cleared up

My 7-year-old Lab loves this food. He was on steroid stops for a chronic ear infection, but this has completely cleared up since starting Omni and he no longer needs medication. Knowing the environmental impact of this food is so much less is a big bonus too.

25 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Rachel,
Thank you so much for sharing your experience. We’re delighted to hear your Labrador is thriving on Omni and that his chronic ear issues have improved so significantly since making the switch.

It’s wonderful to know he’s no longer needing medication and that the reduced environmental impact is an added bonus for you. Thank you for your support.

The Omni Pet Team💛

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