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Omni Pet Ltd. Reviews 

1,581
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 895 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting significant positive changes in their dogs' health, such as improved skin conditions, shinier coats, and better dental hygiene. Many people appreciate the effectiveness of the supplements and food in addressing various issues, including allergies and digestive sensitivities, with some dogs showing reduced itching and clearer ears. The customer service and staff are frequently highlighted as excellent, with reviewers commending their helpfulness, professionalism, and the personalized advice received during consultations. However, some customers also noted that their dogs did not take to the wet food or found the dental sticks too hard, and a few experienced no improvement with certain supplements. A small portion of people felt that customer service could be sharper, and one reviewer mentioned a negative interaction regarding feedback.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, with many customers expressing... See more

Quality

Consumers find quality to be positive, with many impressed by the products' quality and range, often... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, proactive, and kind nature of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 4 out of 5 stars

My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ).... See more

Company replied

Rated 4 out of 5 stars

My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact... See more

Company replied

Rated 5 out of 5 stars

Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 98% of negative reviews

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4.5

All reviews

(1,581)

876 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery issues but resolved by helpful customer service.

Problem with delivery because items out of stock.
Was impressed with how it was handled, got smaller 2 kg senior food as advised ( actually better because keeps kibble fresher.
As my dog has digestive issues IBD he is on a vegetarian diet combining omni senior which I combined with cooked sweet potato and brown rice .

14 November 2025
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Reply from Omni Pet Ltd.

Hey Dilly,
Thank you so much for your thoughtful review. We’re sorry again for the stock issue, but we’re very pleased to hear our customer excellence team were able to help resolve things smoothly and that the smaller bags have actually worked well for keeping the kibble fresher.

It’s wonderful to hear Omni Senior is supporting your dog’s diet and digestive needs so well. Thank you for your understanding and support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Delivery service very good

Delivery service very good

1 December 2025
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Reply from Omni Pet Ltd.

Hi Sharon,
Thank you for your kind review. We’re delighted to hear you’ve had a very positive experience with our courier delivery service.

We really appreciate your support.

The Omni Pet Team💛

Rated 3 out of 5 stars

My pug has been on the stress & anxiety…

My pug has been on the stress & anxiety chews for nearly 3 months (time recommended by omni to observe difference) & unfortunately there has been no notable changes.

Maybe it is just a breed trait but doubt I'd buy again.

15 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hey,
Thank you for taking the time to share your feedback. We’re sorry to hear you haven’t seen the improvement you were hoping for.

Every dog responds differently to behavioural support supplements, and factors such as environment, and underlying anxieties can all play a part in the results seen. In some cases, sizing up to the next weight bracket can also help improve results, depending on the individual dog.

If you would like some additional support, we’d be very happy to offer a consultation with our canine behaviourist to discuss your pug’s needs in more detail and see whether there may be other ways we can help.

The Omni Pet Team

Rated 5 out of 5 stars

We are hoping the food will help our…

We are hoping the food will help our dog Sophie was very understanding of our needs and very helpful

15 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Trudi,
Thank you for your lovely review. We’re delighted to hear our lovely vet Sophie was understanding and helpful while discussing your dog’s needs.

We hope the food brings positive results for your dog, and we’re always here if you need any further support along the way.

The Omni Pet Team 💛

Rated 5 out of 5 stars

I had such a positive experience with…

I had such a positive experience with Nico. He really listened to me, showed so much understanding towards our situation, and gave me lots of useful advice and practical tips. You can tell he genuinely cares about the dogs and wants the best for them. It was a real pleasure speaking with him and I’m already looking forward to our next conversation. Highly recommend.

15 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hey,
Thank you so much for your wonderful review. We’re delighted to hear you had such a positive experience with our in-house canine behaviourist Nico and felt listened to and supported throughout the consultation.

It’s fantastic to know the advice and practical tips were helpful, and we’ll be sure to pass your kind words on to Nico. We look forward to continuing to support you and your dog moving forward.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great company

Love supporting a small business that really care about what's going into my dog's body - has worked wonders for my dog with seasonal allergies.

15 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Elise,

Thank you so much for your support and kind words. It means a great deal to us that you value the care and thought we put into everything that goes into our products.

We’re pleased to hear that our products have worked so well for your dog’s seasonal allergies and made such a positive difference.

Thank you again for supporting Omni, we truly appreciate it.

The Omni Team 💛

Rated 5 out of 5 stars

I've had a couple of consultations with…

I've had a couple of consultations with Nico now about some behavioural issues we're having with our one year old spaniel and he has been really helpful. He comes across as very warm and understanding and very knowledgeable. Each appointment has been followed up with an email with some useful resources to put into practice. Thanks Nico

8 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Melanie,

Thank you so much for your kind review.

We’re delighted to hear that your consultations with our in-house Behaviourist Nico have been so helpful and supportive while working through the behavioural challenges with your young spaniel.

It’s wonderful to know that Nico’s warm, understanding approach and expertise have made such a positive difference, and that the follow-up emails and resources have been useful to put into practice at home.

We’ll be sure to pass your lovely comments on to Nico. Wishing you and your spaniel continued progress and many happy moments together ahead.

The Omni Team 💛

Rated 5 out of 5 stars

Amanda was so helpful. Thank you…

Amanda was so helpful and I’ve found all of the staff really helpful and always ready to give advice and are so friendly and approachable too.I have tried many of the supplements and the most recent ones I have brought is the anal gland-which is excellent and I am waiting for the irritable skin one to arrive. They always arrive fast and it is so easy to give the supplements each day to my very fussy dog,but he quite happily has the Omni supplants every time. Thank you. ☺️☺️☺️

14 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hey Lis,

Wow! This is so great to hear! Thank you so much for your amazing review.

We’re so pleased to hear that Amanda and the wider team have been so helpful, friendly, and approachable whenever you’ve needed support or advice.

It’s wonderful to know that your dog has been enjoying the supplements, especially the Anal Gland supplement, and we hope the Irritable Skin supplement helps just as much once it arrives.

We’re particularly happy to hear that even your fussy dog enjoys taking the Omni supplements each day, that’s fantastic feedback for us to hear!

Thank you again for your kind words and continued support. It truly means a lot to the whole team

The Omni Team 💛

Rated 5 out of 5 stars

An excellent facility that’s included…

An excellent facility that’s included within the subscription. Sophie is kind, accessible and helpful. Much appreciated service.

13 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Siobhan,

Thank you so much for your lovely review. We’re pleased to hear that you’ve found the service such a valuable part of your subscription.

It’s wonderful to know that our in-house Vet Sophie was kind, accessible and helpful throughout your experience. We’ll be sure to pass your kind words on to her.

We truly appreciate your support and are so pleased the service has been helpful for you.

The Omni Team 💛

Rated 5 out of 5 stars

Great to talk to the vet today and…

Great to talk to the vet today and after one week following her advice my dog Hazel‘s long term issues have resolved … As an anxious dog with a tricky tummy Hazel now has regular firm stools ..she is eating the sensitive adult food along with probiotics which I’ve now phase out … the kibble is also small soHazel who has a condition that means food can get stuck is able to swallow easily … I am very happy with the advice and service thank you

7 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Nicola,

Thank you so much for sharing Hazel’s progress with us. We’re really pleased to hear that after just one week of following our in-house Vet Sophie's advice, her long-term issues have improved so significantly.

It’s wonderful to know that the Sensitive Adult food has helped settle her tummy and support more regular, firm stools, especially for an anxious dog like Hazel. We’re also glad that the smaller kibble size is making mealtimes easier and safer for her given her condition.

Hearing that you feel happy with both the advice and service truly means a lot to us. Wishing Hazel continued health and happiness, and thank you again for trusting us with her care.

The Omni Team 💛

Rated 5 out of 5 stars

This is an excellent service to offer…

This is an excellent service to offer especially as it was foc. Sophie was very calm and listened to my pets issues, she then gave some advice and things to try to help resolve them. Very knowledgeable and put my mind at rest. Very happy with what advice I was given.

13 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hey There,

Thank you so much for your wonderful review. We’re so pleased to hear that you found the service helpful and reassuring, and that your consultation with our in-house Vet Sophie was such a positive experience.

It’s great to know that she was able to listen carefully to your concerns, provide knowledgeable advice, and help put your mind at ease. We’re very proud of the support our team offers, and your comments mean a great deal to us, especially knowing the advice has left you feeling happy and more confident moving forward.

We’ll be sure to pass your lovely words on to Sophie.

The Omni Team 💛

Rated 5 out of 5 stars

Stress and Anxiety Supplement and…

Stress and Anxiety Supplement and consultation with behaviourist.
The consultations with Nico have been genuinely supportive and positive. He has suggested easy and effective strategies for my challenging troubled Romanian rescue. I have ordered more of the Stress and Anxiety supplements because they have really helped reduce his fear reactive behaviour.

14 May 2026
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Reply from Omni Pet Ltd.

Hey Sally,

Thank you so much for sharing your experience. We’re so glad to hear that your consultations with our in-house Behaviourist Nico have been so supportive and positive, and that the strategies suggested have been both practical and effective for your Romanian rescue.

Helping anxious and fearful dogs feel more comfortable and confident is incredibly important to us, so it’s wonderful to know the Stress & Anxiety supplements have made such a positive difference in reducing his fear-reactive behaviour.

We’ll be sure to pass your kind words on to Nico. Wishing you and your dog continued progress and many happier, calmer moments ahead.

The Omni Team 💛

Rated 5 out of 5 stars

Fantastic support

Can’t believe the amount of help and support I have received before even buying the product.
The vet I spoke to was so helpful and a really brilliant communicator with a clear passion for dogs.
Can’t wait to get my dogs started with omni
Thanks for the amazing start up discount too.

13 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Jane,

Wow! Thank you so much for your lovely review. We’re thrilled to hear that you felt so supported before even making your purchase, that’s exactly the experience we hope to provide for every customer.

It’s wonderful to know that Sophie made such a positive impression with her knowledge, communication, and passion for dogs. We’ll be sure to pass your kind words on to her.

We’re so excited for your dogs to start their Omni journey and hope they absolutely love it.

Thanks again for your support, and we’re delighted the start-up discount helped too!

The Omni Team 💛

Rated 5 out of 5 stars

It was a fantastic service

It was a fantastic service being able to speak to a vet regarding the concerns of my dog before purchasing a food product. Thank you for the time and information

13 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Vicky,

Thank you so much for your kind review.

We’re delighted to hear that speaking with our in-house Vet Sophie helped you feel more confident and informed before choosing one of our products for your dog.

Providing support and guidance for our customers is important to us, and we truly appreciate you taking the time to share your experience.

The Omni Team 💛

Rated 5 out of 5 stars

Fantastic food for my dog with…

Fantastic food for my dog with allergies to most meat products- he’s healthy, glossy coat and happy with his new food. Such a relief to find proper food for him.

13 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Kathryn,
Thank you so much for your wonderful review. We’re delighted to hear your dog is thriving on Omni despite his allergies, and that he’s now healthy, happy, and sporting a glossy coat!

We know how difficult it can be finding the right food for dogs with sensitivities, so it means a lot to hear switching to Omni has been such a relief for you both.

The Omni Pet Team x

Rated 5 out of 5 stars

Im so glad I found this company

Im so glad I found this company.
My poor dog was constantly scratching and licking making her self bleed.
2 months on the itch chews and her fur has came back she is so much happier.

13 March 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Lesley,
Thank you so much for sharing your experience. We’re absolutely delighted to hear your dog is so much happier after using our irritated skin chews and that her fur has grown back so well.

We know how upsetting it is to watch constant scratching and discomfort can be, so it’s wonderful to hear she’s feeling much more comfortable now.

The Omni Pet Team x

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, nothing is ever too much trouble. I have often emailed the team with various questions & they are always prompt with a helpful reply & were very quick to resolve a recent issue.
I’ve tried my Lab on a variety of different complete kibble over the years & Omni is the only one he will eat without me having to add an additional topper.

13 May 2026
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Reply from Omni Pet Ltd.

Hello Jayne,
Thank you so much for your lovely review. We’re delighted to hear you’ve consistently had such positive experiences with our customer excellence team and that your recent issue was resolved quickly.

It’s also fantastic to know your Lab enjoys Omni so much, especially after trying so many other brands over the years! Hearing he happily eats it without needing extra toppers is a huge compliment.

The Omni Pet Team

Rated 5 out of 5 stars

Love love love everything Omni

Love love love everything Omni it has made having a rescue puppy so much nicer now I don’t need to feed him other animals.He craves the kibble so much we can train him with just one piece at a time and if he will not come to his name, he will come to the word kibble.
I am so grateful and happy for the support from Omni vet Sophie and behaviourist Nico. Not having a dog for 15 years, it’s quite concerning all the different things they can get into and do, with the lovely support of Sophie, my worries have been clearly and understandably helped. I feel if I didn’t have this input from a very qualified vet I would be at our own vets all the time and they cost a lot of money let alone the upset to our puppy Jasper.

13 May 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hey Julie,

Thank you so much for taking the time to share such a lovely review!

We’re so glad to hear how well Jasper is doing on Omni, and we loved hearing that “kibble” has become his favourite word! It’s wonderful to know the food has made training and everyday life with him that little bit easier.

We’re also so pleased that the support from our in-house Vet Sophie and Behaviourist Nico has helped give you reassurance and confidence during this exciting (and sometimes worrying!) stage.

Bringing a puppy home after many years can feel overwhelming, so hearing that our team has been able to support both you and Jasper so clearly and compassionately is great to hear.

Thank you again for trusting us to be part of Jasper’s journey

The Omni Team 💛

Rated 5 out of 5 stars

Good service

Good service

13 May 2026
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Reply from Omni Pet Ltd.

Hi Phyllis,

Thank you so much for your kind feedback!

We’re really pleased to hear you’ve had a good experience with us here at Omni.

Please give your dog some extra cuddles from all of us at Omni

The Omni Team 💛

Rated 5 out of 5 stars

Was very omnihelpful and supportive

Was very helpful and supportive

12 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jenny,

Thank you so much for your feedback!

We’re pleased to hear you found our team helpful and supportive.

Supporting both pets and their owners is incredibly important to us, and your kind words truly mean a lot.

The Omni Team 💛

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