My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ).... See more
Company replied
My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact... See more
Company replied
Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented... See more
Company replied
Company details
About Omni Pet Ltd.
Written by the company
Our brand story
by Dr. Guy Sandelowsky MVM BVS MRCVS"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.
In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.
That’s why I created Omni.
A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.
Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.
It’s incredibly rewarding and so often, it all starts with what’s in the bowl.
Because every dog deserves to feel good in their own skin, and Omni helps get them there."
FREE Vet & Behaviourist Consultations
Written by the company
- Helping you get the most of Omni
- Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations
Taste Test Guarantee
30-Day Money-Back Guarantee
We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.
Contact info
United Kingdom
- woof@omni.pet
- omni.pet
Save up to 50% on your first order
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Omni Pet Ltd.
Hello Mr Jones,
Thank you for your kind review. We’re delighted to hear you’ve been happy with both our products and customer excellence team.
We really appreciate your support.
The Omni Pet Team💛
Contacting and changing orders with Omni Pet
My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact after trying several times and I could not cancel an order or stop my subscription online through my logged in account. However, on emailing them, they did resolve my issue. It took more time and effort than I felt was necessary but they were friendly and efficient once the message had got through. More options on the account and ordering page online would improve matters.
29 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Margaret,
Thank you for taking the time to share your feedback. We're sorry to hear the food wasn't the right fit for your dog, although we appreciate you giving it a try.
We're pleased our customer excellence team were able to resolve your query once you got in touch, and thank you for your kind words about their friendliness and efficiency.
We also appreciate your feedback regarding contacting us and subscription management. We do send reminder emails 3 days before each renewal to allow time to make changes, and customers can manage many aspects of their subscription online. We recognise there's always room for improvement, and your comments have been shared with our team as we continue to make the experience as straightforward as possible.
Thank you again for your feedback, and we wish you and your dog all the very best.
The Omni Pet Team💛
Sophie was so kind and professional and…
Sophie was so kind and professional and very knowledgeable I’m looking forward to being on subscription for all my dog needs
28 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Stephen,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie provided such kind, professional, and knowledgeable support.
We’re thrilled to welcome you to the Omni family and look forward to supporting you and your dog for many years to come.
The Omni Pet Team💛
Just wow!
Our Cockerpoo has had serious skin allergies since a pup, nothings worked from the vet and has remained on meds and antihistamines for a very long time. I tried changing to various dog foods that make the claim they can stop the scratching but nope! So was very sceptical when I saw Omni but was desperate to try something as my boy was scratching himself red raw! And wow! I cannot believe the change in him. After only 3 weeks on this food his skin is scabs free and he is hardly scratching at all! His fur is soft and shiny rather than dull and almost dusty and seems so much happier in himself.
As I said I was sceptical but nothing else has changed his meds are the same that weren't working and changed to this food so can only assume it's Omni thats helping him.
I will continue to use this for at least the next 4 months and wait to see if he remains a healthy happy dog! Thanks Omni from Archie!!
28 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Nina,
Thank you so much for sharing Archie’s story. We’re absolutely delighted to hear the difference Omni has made in just a few weeks.
We know how upsetting it is to watch a dog struggle with severe skin allergies, so hearing that Archie is now virtually scratch-free, with healthy skin and a shiny coat, is wonderful. We hope he continues to thrive over the coming months, and thank you for putting your trust in Omni. Please give Archie a cuddle from all of us! 🐾
The Omni Pet Team💛
Brilliant vegan food, supplements and treats for pets.
I’m always trying out vegan products for my pets, and Omni didn’t disappoint. Their wet food toppers, and treats are a fave of my dogs. I’m trying the calming supplements for my hypo pups 🙈
Their customer service is brilliant- and they are just a lovely company.
27 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Alex,
Thank you so much for your lovely review. We’re delighted to hear your dogs are enjoying our no-beef wet food toppers and treats, and we hope your hypo pups get on brilliantly with our daily calm supplements too!
Your kind words about our customer excellence and team really mean a lot. Thank you for your continued support.
The Omni Pet Team💛
I was very skeptical with regards this…
I was very skeptical with regards this dog food and at first my girl wouldn't eat it but now she looks forward to her meals her tummy problems are gone every year we had to deal with upset tummy most of the year now she is perfect. She seems to have more energy and looks brighter also. Really pleased
27 June 2026
Reply from Omni Pet Ltd.
Hello Joanne,
Thank you so much for sharing your experience. We’re delighted to hear your girl is now looking forward to mealtimes and that her tummy troubles have settled so well.
It’s wonderful to know she has more energy and is feeling brighter too. Thank you for giving Omni a chance despite your initial scepticism.
The Omni Pet Team💛
My pup was very fussy and wouldn’t eat…
My pup was very fussy and wouldn’t eat any kind of food but since he’s been on Omni he finishes his meal. The dog hah two small areas of plaque on his teeth and the dental chews worked to get rid of that.
21 June 2026
Reply from Omni Pet Ltd.
Hello Margaret,
Thank you so much for your lovely review. We’re delighted to hear your puppy is now happily finishing his meals and that the Dental Chews have helped with the plaque on his teeth.
It’s wonderful to know he’s getting on so well with Omni. Thank you for your support.
The Omni Pet Team💛
I had sneaky subscription set up a payment taken for a delivery…
I had a payment taken for a delivery which was being sent of dental pet chews!! I didn’t realise I’d been set up as a subscription. No where near finishing the last 4 bags! I didn’t see any suggestion of a subscription. I asked the company not to send them and not to take the funds.
They responded quickly saying too late they were on the way and i couldn’t return!! I could have another 2 orders at 50% discount! I don’t want this one! I think they are too hard and my dog eats half then leaves it.
I really dislike how many companies set you up for subscriptions without clear knowledge. I would like a refund and the packets will be sealed and untouched so should be allowed to return. Not happy
25 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Kathleen,
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience.
Subscriptions are selected during checkout, and we also send reminder emails 3 days before each renewal to give customers the opportunity to pause, amend or cancel before the next order is processed. Unfortunately, once an order has entered our fulfilment process, we're unable to stop it from being dispatched.
We appreciate your comments regarding the Dental Sticks. If your dog is finding them a little too hard, they can be broken into smaller pieces to make them easier to enjoy.
Our team has been in touch to explain the available options, and our returns policy is available on our website. We genuinely value all feedback and will continue working to make both our subscription journey and customer experience as clear as possible.
The Omni Pet Team💛
Great at listening and understanding my…
Great at listening and understanding my concerns. I sent a detailed history which really helped. Good advice and comments made during the consultation highlighted good listening skills. All in all I could not be more pleased.
24 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you so much for your wonderful review. We’re delighted to hear you had such a positive experience with the complimentary vet consultation.
It’s fantastic to know you felt listened to and that the time you took to send through your dog's history helped us provide more tailored advice. We’re so pleased you found the guidance helpful and that you felt your concerns were fully understood.
Thank you for your kind words, and our vet team are always here if you need any further support in the future.
The Omni Pet Team 🐾
didn't do what expected
didn't do what expected, this was my last hope to help my dogs ears and it hasn't shifted the issue at all, completed 3 months with the irritated skin supplements but no changes. Also don’t have the time to book in with a vet. A live chat would be much better.
25 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Daisy,
Thank you for taking the time to share your feedback. We're sorry to hear you haven't seen the improvement you were hoping for with your dog's ears.
Skin and ear issues can take time to improve, and we generally recommend allowing up to 3 months to see the full benefits. In some cases, adjusting the dosage to the next weight bracket can also make a difference, depending on your dog's individual needs.
If you'd like some personalised support, we also offer free consultations with our vet team, who can discuss your dog's skin and ear concerns in more detail and help determine whether any adjustments or additional support may be beneficial. We'd be delighted to help.
The Omni Pet Team 🐾
Great!
Great! Would recommend and do again in future if needed. Sophie was incredibly friendly, understanding and helpful.
18 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Jazz,
Thank you so much for your lovely review. We’re delighted to hear you had such a positive experience with our lovely vet Sophie.
It’s wonderful to know she was friendly, understanding, and able to provide the support you needed. We really appreciate your recommendation and are so pleased you’d choose our complimentary vet consult service again in the future if needed.
The Omni Pet Team 🐾
Top notch customer service from Amanda
I've subscribed to Omni for about 6 months with no problem. Today I had to engage with their customer services and was lucky enough to meet Amanda. In a world of big buisness, of self service, signposting and no recourse to a person, it was a delightful surprise to be met by helpful, proactive, kind and humorous worker. Absolute God send. Sorted my order out in minutes when I made an error. I'm sticking with Omni and Amanda.
24 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Chris,
Thank you so much for your wonderful review. We're delighted to hear you've been enjoying Omni for the past six months and that we could help when you needed us.
Your kind words about Amanda will absolutely make her day. We pride ourselves on providing personal, human support, so it's fantastic to hear that her helpful, proactive, and friendly approach made such a positive difference to your experience.
We're so pleased your order was sorted quickly and that we could get everything back on track. Thank you for your continued support and loyalty to Omni.
The Omni Pet Team (& Amanda)🐾
Love the Omni brand
Love the Omni brand - always have as a staple in the cupboard.
23 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Liv,
Thank you so much for your lovely review. We’re delighted to hear Omni has become a staple in your cupboard!
Knowing that our products have earned a regular place in your routine means a lot to us. Thank you for your continued support and for being part of the Omni family.
The Omni Pet Team 🐾
Reply from Omni Pet Ltd.
Hey,
Thank you for your review and for your continued support. We’re delighted to hear you’ve had another great experience with Omni and we look forward to supporting you and your dog for many more deliveries to come.
The Omni Pet Team💛
So far so great for my pooches.
I was gifted the anti-itch product for me to test with dogs. The youngest of them has seasonal allergies and does tend to scratch after running through grass, the other has moments of itchiness.
I can safely say that this product has been brilliant for both of them, especially the youngest one. Her scratching has most definitely improved and reducing the longer I use the product (or rather the longer she uses it) so I have since bought it twice and will continue to do so. I'm very fussy what I feed my dogs and this product doesn't affect their stomach at all.
16 April 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Miça,
Thank you so much for sharing your experience. We’re delighted to hear the Irritated Skin supplement has helped both of your dogs, especially your youngest with her seasonal allergies.
It’s great to hear you've seen continued improvements over time and that the supplement has been gentle on their stomachs too. Thank you for your trust and continued support.
The Omni Pet Team💛
It's just really nice to be able to…
It's just really nice to be able to message omni with questions on food or deliveries. They are always extremely helpful
16 June 2026
Reply from Omni Pet Ltd.
Hey,
Thank you so much for your lovely review. We’re delighted to hear you’ve found our team customer excellence team helpful and approachable whenever you’ve had questions about food or deliveries.
Providing ongoing support is a huge part of what we do, so your kind words mean a lot to us.
The Omni Pet Team💛
Reply from Omni Pet Ltd.
Hello Louise,
Thank you for your lovely review. We’re delighted to hear Ava is loving her food and that you’ve noticed such an improvement in her skin.
Thank you for choosing Omni and for sharing your experience.
The Omni Pet Team💛
Very quick despatch & delivery.
Very quick despatch & delivery.
Nice products. I have two dogs, one severely atopic, the other has trouble with constipation.
I use the sensitive adult kibble for both, they seem to like it.
I add a wet topper for both, the atopic dog does like his meat, so he gets it on top of his Omni biscuits. The constipated one has either some meat plus raw veggies, or the lentil & pumpkin hotpot. I also give her a daily Omni anal gland chew. Her bowel movements have improved on this routine. The fruit pocket and peanut butter pocket treats are a huge hit with them both too!
21 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Fiona,
Thank you so much for your thoughtful review. We’re delighted to hear both of your dogs are enjoying the Sensitive Adult food and that you've found a feeding routine that works so well for their individual needs.
It’s especially great to hear the Anal Gland Supplement has helped improve your dog's bowel movements, and that our brand new Snack Pocket treats have been such a hit too! Thank you for sharing your experience.
The Omni Pet Team💛
Great food and customer support
I’ve been using the food for a few months now and it has helped my dog so much, she used to have digestive problems and very runny poos but this has all cleared up and we have empty bowls, I asked several questions before buying and the customer support was just fabulous
I’ve started now on the supplements to help her skin and seems to be working also, I couldn’t be happy, delivery is always quick and good price for high quality products
1 June 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Sarah,
Thank you so much for your wonderful review. We’re delighted to hear Omni has helped improve your dog's digestion and that those runny poos are now a thing of the past.
It’s also fantastic to hear our irritated skin supplements are showing positive signs already and that our customer excellence team were able to help answer your questions along the way. Thank you for your trust and support.
The Omni Pet Team💛
I like the fact you are so responsive…
I like the fact you are so responsive to email. This is a big decision for us. It is so much more expensive than the previous food. However it smells great and the dogs love it.
21 June 2026
Reply from Omni Pet Ltd.
Hello Isobel,
Thank you for your lovely review. We completely understand that changing food is a big decision, and we’re delighted to hear our customer excellence team has been able to support you throughout the process.
It’s wonderful to know your dogs love the food and that it smells great too. Thank you for placing your trust in Omni.
The Omni Pet Team💛
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.