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Omni Pet Ltd. Reviews 

1,578
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 895 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting significant positive changes in their dogs' health, such as improved skin conditions, shinier coats, and better dental hygiene. Many people appreciate the effectiveness of the supplements and food in addressing various issues, including allergies and digestive sensitivities, with some dogs showing reduced itching and clearer ears. The customer service and staff are frequently highlighted as excellent, with reviewers commending their helpfulness, professionalism, and the personalized advice received during consultations. However, some customers also noted that their dogs did not take to the wet food or found the dental sticks too hard, and a few experienced no improvement with certain supplements. A small portion of people felt that customer service could be sharper, and one reviewer mentioned a negative interaction regarding feedback.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, with many customers expressing... See more

Quality

Consumers find quality to be positive, with many impressed by the products' quality and range, often... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, proactive, and kind nature of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 4 out of 5 stars

My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ).... See more

Company replied

Rated 4 out of 5 stars

My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact... See more

Company replied

Rated 5 out of 5 stars

Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 98% of negative reviews

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4.5

All reviews

(1,578)

876 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's just really nice to be able to…

It's just really nice to be able to message omni with questions on food or deliveries. They are always extremely helpful

16 June 2026
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Reply from Omni Pet Ltd.

Hey,
Thank you so much for your lovely review. We’re delighted to hear you’ve found our team customer excellence team helpful and approachable whenever you’ve had questions about food or deliveries.

Providing ongoing support is a huge part of what we do, so your kind words mean a lot to us.

The Omni Pet Team💛

Rated 5 out of 5 stars

Ava loves the food 😋 her skin is loads…

Ava loves the food 😋 her skin is loads better

15 June 2026
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Reply from Omni Pet Ltd.

Hello Louise,
Thank you for your lovely review. We’re delighted to hear Ava is loving her food and that you’ve noticed such an improvement in her skin.

Thank you for choosing Omni and for sharing your experience.

The Omni Pet Team💛

Rated 5 out of 5 stars

Very quick despatch & delivery.

Very quick despatch & delivery.
Nice products. I have two dogs, one severely atopic, the other has trouble with constipation.
I use the sensitive adult kibble for both, they seem to like it.
I add a wet topper for both, the atopic dog does like his meat, so he gets it on top of his Omni biscuits. The constipated one has either some meat plus raw veggies, or the lentil & pumpkin hotpot. I also give her a daily Omni anal gland chew. Her bowel movements have improved on this routine. The fruit pocket and peanut butter pocket treats are a huge hit with them both too!

21 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Fiona,
Thank you so much for your thoughtful review. We’re delighted to hear both of your dogs are enjoying the Sensitive Adult food and that you've found a feeding routine that works so well for their individual needs.

It’s especially great to hear the Anal Gland Supplement has helped improve your dog's bowel movements, and that our brand new Snack Pocket treats have been such a hit too! Thank you for sharing your experience.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great food and customer support

I’ve been using the food for a few months now and it has helped my dog so much, she used to have digestive problems and very runny poos but this has all cleared up and we have empty bowls, I asked several questions before buying and the customer support was just fabulous
I’ve started now on the supplements to help her skin and seems to be working also, I couldn’t be happy, delivery is always quick and good price for high quality products

1 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Sarah,
Thank you so much for your wonderful review. We’re delighted to hear Omni has helped improve your dog's digestion and that those runny poos are now a thing of the past.

It’s also fantastic to hear our irritated skin supplements are showing positive signs already and that our customer excellence team were able to help answer your questions along the way. Thank you for your trust and support.

The Omni Pet Team💛

Rated 5 out of 5 stars

I like the fact you are so responsive…

I like the fact you are so responsive to email. This is a big decision for us. It is so much more expensive than the previous food. However it smells great and the dogs love it.

21 June 2026
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Reply from Omni Pet Ltd.

Hello Isobel,
Thank you for your lovely review. We completely understand that changing food is a big decision, and we’re delighted to hear our customer excellence team has been able to support you throughout the process.

It’s wonderful to know your dogs love the food and that it smells great too. Thank you for placing your trust in Omni.

The Omni Pet Team💛

Rated 5 out of 5 stars

My Shih Tzu Teddy absolutely loves his…

My Shih Tzu Teddy absolutely loves his new food. Impressed with excellent customer service provided. Would highly recommend.

20 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Michelle,
Thank you so much for your kind review. We’re delighted to hear Teddy absolutely loves his new food and that you've had such a positive experience with our customer excellence team.

Thank you for your recommendation and support.

The Omni Pet Team💛

Rated 5 out of 5 stars

Love love love the products my dogs do…

Love love love the products my dogs do so well on them! 5* omni, thank you

18 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Aimee,
Thank you so much for your wonderful review. We’re delighted to hear your dogs are doing so well on Omni and that you’ve had such a positive experience with our products.

Your support means the world to us, thank you! 🐾

The Omni Pet Team💛

Rated 5 out of 5 stars

The service and support I receive from…

The service and support I receive from Omni is amazing , they are so understanding , really helpful friendly team . The supplements that my fussy toy poodle takes for itching has worked wonders

19 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hi Victoria,
Thank you so much for your lovely review. We’re delighted to hear you've had such positive experiences with our customer excellence team and that the Irritated Skin Supplement have worked wonders for your toy poodle.

Helping dogs feel happier and more comfortable is exactly why we do what we do, so your feedback means a lot to us.

The Omni Pet Team 🐾

Rated 5 out of 5 stars

Sophie is so lovely and understanding…

Sophie is so lovely and understanding and put my mind at rest a bit more and talked me through hole in heart symptoms which Winnie doesn't have yet thankfully. Really great advice!

19 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello Marie,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide reassurance and support while discussing Winnie’s condition.

We know how worrying health concerns can be, so it’s great to hear the consultation helped put your mind at ease and gave you confidence moving forward. We’ll be sure to pass your kind words on to Sophie.

The Omni Pet Team💛

Rated 5 out of 5 stars

Great products and service

I’ve been using Omni since December and have noticed such a change in my dogs health, plus when I’ve had any questions, the customer service team have always been so friendly and helpful, definitely not switching back to other brands!

19 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Sophie,
Thank you so much for your wonderful review. We’re delighted to hear you've seen such positive changes in your dog's health since joining the Omni family.

It’s also lovely to know our customer excellence team has been able to support you whenever needed. Thank you for your trust and loyalty. we’re thrilled to hear you won’t be switching back!

The Omni Pet Team💛

Rated 5 out of 5 stars

My Cockapoo was not interested in food…

My Cockapoo was not interested in food at all and often it seemed, begrudgingly ate some of the food we put out for him. We tried out about 8 different Brands of wet and dry foods but all with the same result. Then we tried OMNI wet food for fussy dogs/with sensitive stomachs - well what a Game Changer. He now nags me to be fed every day!! He literally licks his bowl clean each time, his coat is not smelly and has the same softness and shine of a puppy (he’s much older). Furthermore his stools are the perfect constancy, and plentiful, and he has so much more energy. Last week we tried the Toppers - suffice to say these have also gone on repeat. As if all that wasn’t enough when I’ve contacted OMNI Customer Services they have been exemplary with nothing being too much trouble - a breath of fresh air in our greedy, indifferent corporate AI/Chatbot world. OMNI thank you all so much, to paraphrase a well known saying “Happy Dog, Happy life”

19 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hello William,
Thank you so much for taking the time to share such an incredible review. We’re absolutely delighted to hear Omni has been such a game changer for your Cockapoo!

From a dog who wasn’t interested in food to one who reminds you when it’s mealtime is exactly the kind of transformation we love to hear about! It’s great that you’ve also seen improvements in his coat, digestion, energy levels, and overall wellbeing.

Your kind words about our customer excellence team mean a huge amount to us as well. Thank you for your support, trust, and for making us part of your dog's journey.

The Omni Pet Team 🐾

Rated 5 out of 5 stars

One of my favourite pet brands

One of my favourite pet brands. Wouldn’t know what to do without this amazing company. Great products & customer service always. Highly recommended 5*

19 June 2026
Unprompted review
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Reply from Omni Pet Ltd.

Hey Carrie,
Thank you so much for your wonderful review. We're honoured to be one of your favourite pet brands and are delighted to hear you've had such positive experiences with both our products and our customer excellence team.

Your support and recommendation mean the world to us. Thank you for being part of the Omni community.

The Omni Pet Team 🐾

Rated 4 out of 5 stars

I’ll glad I’m doing my bit to reduce…

I’ll glad I’m doing my bit to reduce meat and fish consumption for dogs but I do give him a tiny bit with his Omni.

19 June 2026
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Reply from Omni Pet Ltd.

Hi Wendy
Thank you for your review and for choosing us. We're delighted to hear you're enjoying the food and that you're happy to be reducing your dog's meat and fish consumption.

Every dog and owner has their own feeding preferences, and we're pleased you've found an approach that works well for both you and your dog. Most importantly, it's wonderful to hear he's enjoying his Omni meals.

The Omni Pet Team💛

Rated 5 out of 5 stars

I can't believe this is a FREE video…

I can't believe this is a FREE video call. Nico is brilliant, really listens and then follows up with worksheets which I printed and found helpful to work through. The follow up call was great as I was able to feedback what had worked well and what I was struggling with. Looking forward to a further follow up call with the next games to play. My dog's issues are resource guarding, noise reactivity, separation anxiety and a lack of confidence to name a few.

19 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Claire,

Thank you so much for sharing such a lovely review about our in-house Behaviourist Nico

We're absolutely delighted to hear how helpful you've found the calls with Nico. It's wonderful to know that you felt listened to and supported, and that the worksheets gave you practical tools to work through between sessions.

We know that challenges such as resource guarding, noise reactivity, separation anxiety, and confidence-building can feel overwhelming, so it's fantastic to hear that the follow-up support has helped you identify what's working and where you need additional guidance. Having the opportunity to discuss progress, celebrate wins, and adjust the plan together is such an important part of the process.

Your dedication to helping your dog overcome these challenges is inspiring, and we're so pleased that Nico has been able to support you on that journey. We'll be sure to pass on your kind words.

We wish you and your dog every success with the next stage of training and hope the upcoming games and exercises continue to build confidence and strengthen your bond.

The Omni Pet Team💛

Rated 5 out of 5 stars

Having a human listen to me and respond…

Having a human listen to me and respond to my questions was the best reassurance I could have.
Because our pets are everything to us we need to feel comfortable in the care we give them. I feel that I am doing the best for Koko by giving her food that is produced by such a caring as and supportive company.

14 June 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Neil,

Thank you so much for your kind review 💛

Knowing that we were able to provide reassurance and support when you needed it most truly means a lot to us. We completely understand that our pets are family, and when it comes to their health and wellbeing, having someone take the time to listen and answer questions can make all the difference.

We're honoured that you've chosen Omni for Koko, and it's wonderful to hear that you feel confident in the care you're giving her. Creating nutritious food is only part of what we do, we want every pet parent to feel supported throughout their journey as well.

Thank you for trusting us with Koko's wellbeing, and please give her a big cuddle from all of us!


The Omni Pet Team💛

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

19 June 2026
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Reply from Omni Pet Ltd.

Hello Ellis,

Thank you for your review

We're glad to hear that your order arrived so quickly. We know how important it is to receive your dog's treats on time, so it's great to know our delivery service met your expectations.

Thank you for choosing Omni and for taking the time to share your experience with us!


The Omni Pet Team💛

Rated 5 out of 5 stars

Omni dental sticks are a success

Our dog Gunther simply loves Omni’s dental stick. He already sits in position (and he is not a very obedient dog) when he hear us grabbing the bag. He knows that if he does what we say, he’ll get the treat.

18 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Jose,

Thank you for sharing this wonderful review

We love hearing about Gunther's enthusiasm for his dental sticks. It sounds like he's worked out exactly how to earn his favourite treat!

The fact that he sits in position as soon as he hears the bag rustle is both impressive and adorable, especially if obedience isn't usually his strongest skill.

We're really happy to hear that the dental sticks have become such a highlight of his day. Thank you for letting us be part of Gunther's routine, and please give him a well-earned dental stick from us!

The Omni Pet Team💛

Rated 5 out of 5 stars

Great product and friendly team

My dog enjoys the dental sticks so much! It really helps reduce her plaque. The customer service team has always been super friendly and helpful as well.

18 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey Tiffany,

Thank you so much for your lovely review

We're glad to hear that your dog enjoys the dental sticks so much and that you've noticed a reduction in her plaque. It's wonderful to know they're making a positive difference while still being a tasty treat for her.

We're also incredibly grateful for your kind words about our Customer Excellence Team. Providing friendly and helpful support is something we care deeply about, so your feedback means a lot to us.

The Omni Pet Team💛

Rated 5 out of 5 stars

Our dogs are obsessed with the dental…

Our dogs are obsessed with the dental sticks. We still know regular dental health check-ups at the vets are so important but it's peace of mind knowing these help to keep our dog's teeth clean between visits.

12 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Vicki,

Thank you so much for sharing this feedback! We're thrilled to hear that your dogs are obsessed with the dental sticks.

You're absolutely right that regular dental check-ups with your vet remain an important part of maintaining good oral health, and we're delighted that our dental sticks can help support clean teeth and fresh breath between visits.

It means a lot to us to know they're not only beneficial but also something your dogs genuinely enjoy.

The Omni Pet Team💛

Rated 5 out of 5 stars

Our older dog has always suffered with…

Our older dog has always suffered with scabs on his skin, been to vets costing loads of money. Saw these tablets advertised and read loads of reviews, thought I would give them a go. Has taken a while but finally after 4 months skin is looking really good, still gets a few scabs and has a scratch every now and then , but so nice to see a clear skin he is so much happier.

16 June 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jeanette,
Thank you so much for sharing your experience. We’re delighted to hear your dog's skin has improved so much after four months on the supplements.

We know skin issues can be incredibly frustrating and often take time to resolve, so it’s wonderful to hear he’s now much more comfortable and happier in himself. Thank you for highlighting the importance of consistency and patience when supporting long-term skin health.

The Omni Pet Team💛

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