Switching Jango to Omni has genuinely been a game changer for us. After being diagnosed with chronic gut disease, we had to completely remove meat proteins from his diet, and finding something that a... See more
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Review summary
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I've had a couple of consultations with Nico now about some behavioural issues we're having with our one year old spaniel and he has been really helpful. He comes across as very warm and understanding... See more
Company replied
Great service from Dog Behaviour Specialist Nico who gave us advice on how to deal with our rescue dog's behaviour issues. He was extremely sympathetic to the challenges we were having and was able t... See more
Company replied
After seeing Omni on Dragons' Den, I decided to give their Itchy Skin Relief a go for my Westie who suffers from seasonal allergies. I love that it’s vet-formulated and plant-based, so I don't have to... See more
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Company details
Written by the company
Omni is a vet founded brand that makes allergy friendly (novel protein) food, treats and supplements for pets. In February 2025 Omni appeared on BBC1 Dragons' Den and secured investment from Deborah Meaden and Stephen Bartlett.
Contact info
United Kingdom
- woof@omni.pet
- omni.pet
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Support
Contacted on time. Very informative and helpful.
Pleasant to talk to.
19 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Gordon,
Thank you for your kind review. We’re delighted to hear you found the support informative, helpful, and pleasant throughout.
We really appreciate your support.
The Omni Pet Team💛
Sophie was lovely my dog is currently…
Sophie was lovely my dog is currently having quite severe skin problems and the fact that he’s never had them before was very much a concern to me.
I had already put him on Omni hypoallergenic food supported with the irritated skin chews and just wanted reassurance that I was going in the right direction. Sophie gave me the advice and reassurance that I needed and I now feel confident that I am moving in the right direction to resolve this problem. There will be a follow up consultation in a couple of weeks.
Thank you so much Sophie from me and Percy x
20 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Lesley,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide the reassurance and guidance you needed while supporting Percy through his skin issues.
We know how worrying sudden skin problems can be, so it’s wonderful to hear you’re now feeling more confident moving forward with the plan. We’ll be sure to pass your kind words on to Sophie.
The Omni Pet Team💛
WOW I cannot recommend Omni Pet enough.
After recently transitioning to vegan, I felt conflicted about what to feed my small greyhound, Bella, as I knew ethically I was not happy feeding her animal products, but was always told dogs are carnivores. As her Kahu (a guardian and protector in Hawaiian culture), I started to research vegan options for dogs. It was paramount to find food that didn't just taste good for her but had all the benefits she needed to stay healthy and strong.
I ordered senior dry food (she turned 9 in April) and the 3 different types of wet food, as I had a code from a vegan blogger. Unfortunately, Bella struggled with the transition; she had always eaten meaty foods and did not enjoy her veggie wet food.
I had been sent an email from Omni's customer service team to see how we were getting out, and I explained that Bella was not a fan of the wet food and perhaps the senior biscuits were a bit big for her (she's had 10 teeth out, so she's not a fan of big biscuits). Teri-Ann, in customer service, replied to me right away (on a Sunday, too!) and suggested Bella might like the Toppers, as they are "meaty" bits in veg gravy, and also recommended the sensitive food, as the kibble is smaller. Teri-Ann kindly sent us a box of Toppers to try, along with a small bag of the sensitive kibble. And WOW, what a difference it made. Bella tucked in straight away, leaving her bowl empty, which made me very happy.
As I had ordered 2 big bags of senior using a promo code, I asked if I could send one bag back as it hadn't been opened, but Teri-Ann explained that under their Taste Test Guarantee, they would swap it for a Sensitive bag.
I cannot fault the experience I have had with this brand, and especially with Teri-Ann. I have enjoyed our conversation about our fur babies, and it truly comes across that this brand puts animals before profit.
Bella is really happy with her food, which makes me extremely happy and more so that we are not contributing to the suffering of animals.
Thank you again Teri-Ann
Kate & Bella
20 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Kate,
Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear Bella is now thriving on the Sensitive food and our no-beef toppers after a difficult start to the transition.
We know every dog is different, especially when changing diets later in life, so we’re really pleased Teri-Ann from our customer excellence team was able to help find the right solution for Bella. Your kind words about our customer support and Taste Test Guarantee truly mean a lot to us.
Thank you again from all of us at Omni, and a special cuddle to Bella 🐾
The Omni Pet Team💛
completely settled
I’ve been using several Omni products for my dog Leo for a couple of months now and they’ve made such a difference. He used to get really sensitive skin on his belly, but that now seems to be completely settled and he’s been so much better in himself since using them.
11 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Natalya,
Thank you so much for your lovely review. We’re delighted to hear the products have made such a positive difference for Leo and that his sensitive skin has now settled so well.
It’s wonderful to know he’s feeling happier and more comfortable in himself too.
The Omni Pet Team💛
Seems a great product
Seems a great product. We were on a well known wet and dry biscuit 50/50 but our 14 yr old border collie was paw licking, had tear marks and was bringing up a small amount of sick most mornings
We started with introducing the pro/pre biotics. I had tried a USA brand pre/pro first and seen a little less paw licking after about 2 weeks but after 2 months that was as good as it got. I then saw OMNIs ad and remembered seeing on dragons den (I liked was from a small home grown company and vetinarian backgrounds) anyone thought would try their pre/pro biotics rather than cut out completely being only 2 months in and seeing a little progress. Anyway not much in first 2 weeks but as got towards end of first tub alot less paw licking, the tear stains were alot less. Morning sick had all but stopped. I then added the senior kibble but kept her original wet food 50/50 (we have always included bone broth 40ml and a joint tablet as she had bad back leg from a pup). A month on new kibble and month 2 end on pre/pro now very occasionally licks paws, tear stains GONE and morning sick stopped completely. Sorry for such an essay but some dont give a fair representation, hopefully this does. THANKS OMNI
15 May 2026
Reply from Omni Pet Ltd.
Hello Chris,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear the Pre/Pro Biotics and Senior kibble have made such a positive difference for your Border Collie, especially with paw licking, tear stains, and morning sickness.
We really appreciate you highlighting the importance of consistency and giving products time to work, as gradual improvements are often the most sustainable ones. Thank you for trusting Omni and for your kind support.
The Omni Pet Team💛
Omni vet consultations are a great bonus.
The vet consultations are a great added bonus. Sophie has been really helpful with advice for my dog who has allergies. The Omni products we have ordered so far have been well received . Customer service is good and delivery quick.
19 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you so much for your lovely review. We’re delighted to hear you’ve found the vet consultations such a valuable added bonus and that our lovely vet Sophie has been able to support you with advice around your dog’s allergies.
It’s also wonderful to know the Omni products have been well received, and that you’ve had a positive experience with both our customer excellence team and delivery.
We really appreciate your support.
The Omni Pet Team💛
The Anal gland supplements that works.
My 3 year old Cavapoo used to have terrible anal gland problem. I have been given her Omni gland supplement for about 4 months. They have stopped all those visits to the vet. I am so pleased.
Please don’t give up if they don’t work straight away, it takes a couple of months to work perfectly.
19 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Valerie,
Thank you so much for sharing your experience. We’re absolutely delighted to hear the Anal Gland Supplement has made such a positive difference for your Cavapoo and helped stop those stressful vet visits.
We also really appreciate you highlighting the importance of consistency and patience, supplements can take time to fully build within the system, and your advice will be so helpful for other dog owners considering them.
The Omni Pet Team💛
I’ve been using several Omni products…
I’ve been using several Omni products for my two dogs for around six months now and they have been a huge help, one of my dogs had a lot of gut issues caused by food he was leaving it a lot and had lots of runny poos but since switching to Omni it has cured the issue, the other dog eats it fine and both love it. I’ve also given one the anxiety chews as he hates loud bangs these took a couple of months to bed in but the difference is night and day, finally I’ve ordered the diffuser to keep in the house I will update when I’ve used it but I’m happy with all the products so far
19 November 2025
Unprompted review
Reply from Omni Pet Ltd.
Hi Sarah,
Thank you so much for your wonderful review. We’re delighted to hear Omni has made such a positive difference for both of your dogs, especially helping improve your dog’s gut issues and digestion.
It’s also fantastic to know the Stress & Anxiety chews have helped so much with loud bang sensitivity after giving them time to fully settle into the system. We’d love to hear how you get on with the diffuser too!
Thank you again for your support and trust in Omni.
The Omni Pet Team💛
Talking to Nico was really helpful
Talking to Nico was really helpful, hopefully going forward we will be able to put his plan into action. Looking forward to changing my dogs behaviour in future.
18 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Deborah,
Thank you so much for your lovely review. We’re delighted to hear your conversation with Nico, our in-house canine behaviourist, was so helpful and that you’re feeling positive about putting the plan into action moving forward.
Behavioural change can take time and consistency, but it’s wonderful to hear you’re feeling hopeful and supported on the journey ahead. We’ll be sure to pass your kind words on to Nico.
The Omni Pet Team💛
We love the company, products and customer service
We love the company and its overall approach to customer service, high grade ingredients and prioritising animal health. We’ve had great results from some of the products we have tried for our dogs and we always keep coming back to them!!
19 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Devika,
Thank you so much for your wonderful review. We’re delighted to hear you value our customer excellence teams approach to customer support, ingredient quality, and prioritising animal health.
It’s fantastic to know you’ve seen such great results with your dogs and that you continue to come back to Omni, that really means a lot to us.
The Omni Pet Team💛
Sophie is the best!
Sophie was so lovely and warm. It makes her really easy to speak to and walk about concerns with our pups without fear of judgement.
Her advice was clear, allowing us to feel confident in our plans to help out dog.
18 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Shauntae,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie made you feel comfortable, supported, and able to openly discuss your concerns without judgement.
It’s great to know her advice helped you feel confident moving forward with your plans for your pup. We’ll be sure to pass your kind words on to Sophie.
The Omni Pet Team💛
Prompt delivery and sorted out an issue…
Prompt delivery and sorted out an issue with a new payment card straight away
13 May 2026
Reply from Omni Pet Ltd.
Hi Jem,
Thank you for your kind review. We’re delighted to hear your order arrived promptly and that the issue with your payment card was resolved quickly by our customer excellence team.
We really appreciate your support.
The Omni Pet Team💛
Ordered the plug in and it’s massively…
Ordered the plug in and it’s massively helped to calm a multi dog house
Always get great customer care from omni too highly recommend
18 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hello Katie,
Thank you so much for your lovely review. We’re delighted to hear our brand new calming diffuser plug-in has made such a positive difference in your multi-dog household.
It’s also wonderful to know you’ve consistently had great experiences with our customer excellence team. Thank you for your recommendation!
The Omni Pet Team💛
Omni has been amazing for us
Omni has been amazing for us. Their supplements have genuinely made a difference — after using them consistently for over six months, my dog’s joints seem looser, her coat is shinier, and she’s just happier on her walks. I also have to say their customer support team is one of the best I’ve dealt with. They’re quick, kind, and always go the extra mile. I’ve tried a few of their products now and loved every one. Really impressed.
18 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Victoria,
Thank you so much for your wonderful review. We’re delighted to hear our joints and mobility supplements have made such a positive difference for your dog over the last six months, from improved mobility to a shinier coat and happier walks.
Your kind words about our customer excellence team means a lot to us as well. Thank you for your continued support and trust in Omni.
The Omni Pet Team💛
Initial Appointment with Nico
I had an appointment with Nico for an initial discussion about my dogs behavioural issues. Nico was very understanding and he reassured me that there are strategies that could be implemented to improve the problems that have been causing me great anxiety.
I now actually look forward to trying out his suggestions which will hopefully help my dog, reinforce the bond that I have with her and remove my own feelings of isolation.
16 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Anna,
Thank you so much for sharing your experience. We’re delighted to hear our in-house canine behaviourist Nico was able to offer reassurance, understanding, and practical strategies to help both you and your dog.
It’s especially meaningful to hear the consultation helped ease some of your own anxiety and feelings of isolation too. We’ll be sure to pass your lovely feedback on to Nico.
The Omni Pet Team💛
Delivery issues but resolved by helpful customer service.
Problem with delivery because items out of stock.
Was impressed with how it was handled, got smaller 2 kg senior food as advised ( actually better because keeps kibble fresher.
As my dog has digestive issues IBD he is on a vegetarian diet combining omni senior which I combined with cooked sweet potato and brown rice .
14 November 2025
Reply from Omni Pet Ltd.
Hey Dilly,
Thank you so much for your thoughtful review. We’re sorry again for the stock issue, but we’re very pleased to hear our customer excellence team were able to help resolve things smoothly and that the smaller bags have actually worked well for keeping the kibble fresher.
It’s wonderful to hear Omni Senior is supporting your dog’s diet and digestive needs so well. Thank you for your understanding and support.
The Omni Pet Team💛
Reply from Omni Pet Ltd.
Hi Sharon,
Thank you for your kind review. We’re delighted to hear you’ve had a very positive experience with our courier delivery service.
We really appreciate your support.
The Omni Pet Team💛
My pug has been on the stress & anxiety…
My pug has been on the stress & anxiety chews for nearly 3 months (time recommended by omni to observe difference) & unfortunately there has been no notable changes.
Maybe it is just a breed trait but doubt I'd buy again.
15 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you for taking the time to share your feedback. We’re sorry to hear you haven’t seen the improvement you were hoping for.
Every dog responds differently to behavioural support supplements, and factors such as environment, and underlying anxieties can all play a part in the results seen. In some cases, sizing up to the next weight bracket can also help improve results, depending on the individual dog.
If you would like some additional support, we’d be very happy to offer a consultation with our canine behaviourist to discuss your pug’s needs in more detail and see whether there may be other ways we can help.
The Omni Pet Team
We are hoping the food will help our…
We are hoping the food will help our dog Sophie was very understanding of our needs and very helpful
15 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hi Trudi,
Thank you for your lovely review. We’re delighted to hear our lovely vet Sophie was understanding and helpful while discussing your dog’s needs.
We hope the food brings positive results for your dog, and we’re always here if you need any further support along the way.
The Omni Pet Team 💛
I had such a positive experience with…
I had such a positive experience with Nico. He really listened to me, showed so much understanding towards our situation, and gave me lots of useful advice and practical tips. You can tell he genuinely cares about the dogs and wants the best for them. It was a real pleasure speaking with him and I’m already looking forward to our next conversation. Highly recommend.
15 May 2026
Unprompted review
Reply from Omni Pet Ltd.
Hey,
Thank you so much for your wonderful review. We’re delighted to hear you had such a positive experience with our in-house canine behaviourist Nico and felt listened to and supported throughout the consultation.
It’s fantastic to know the advice and practical tips were helpful, and we’ll be sure to pass your kind words on to Nico. We look forward to continuing to support you and your dog moving forward.
The Omni Pet Team💛
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