the dress was beyond beautiful!! The service was great! and I received my dress earlier than they originally mentioned it would arrive. My only complain is that you would think that for a dress costin... See more
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I’m enamored with my veil, I only wish it had a blusher as magical as my glittery long veil. We made it work. It definitely sheds but it brought all the magic I was looking for.
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Your customer service was excellent and the dress really is perfect.
Company replied
From the moment I started looking for my wedding dress and found Olivia Bottega’s website, I knew right away that my dress would be from there. I was a bit hesitant about buying a dress online, but... See more
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Company details
Written by the company
Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Contact info
111 North Market St. Ste101, 95113, San Jose, United States
- ask@oliviabottega.com
- oliviabottega.com
4.3
Excellent
299 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Never got a tefund
Purchased a lovely dress in February and unfortunately it just was not the one. Have contact them twice about my refund that I have shipped on February. In the most recent email I received I was told that this matter would be investigated yet nothing has been done. It has been close to 90 days now and still no refund.
7 February 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Karina!
Thank you for reaching out, and we sincerely apologize for the delay in resolving this. We’ve processed your refund - it should reflect in your account soon, depending on your bank’s processing time.
To ensure everything is handled properly, I’ll personally double-check the details and send you a confirmation email with all the information. Please don’t hesitate to write to us directly at ask@oliviabottega.com anytime - we’re here to help and want to make sure this is fully resolved for you.
We truly regret the inconvenience this has caused and appreciate your patience. Looking forward to making things right.
Best regards,
Mary
Olivia Bottega Team
Scammers
Scammers! I never got my refund and I had to contact my bank to handle it.
Response:
The dress I bought arrived on February 19th, and I had mailed it back by February 26 th. By March 28th, I had no refund or email confirming they received the dress. I sent multiple emails where they always had an issue with the return being backed up and that they would expedite my case. By April 16th, I still had no refund, so I contacted my bank and filed a claim. I was given $750.00 back temporarily from my bank and NOT Olivia Bottega from this claim. By May 21st, my bank said I had won my claim, and the $750.00 return was permanent. I have receipts for all of this. It took me reaching out to my bank to get a refund; otherwise, I would not have gotten a refund. Also, their ‘phone number’ never works.
10 February 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Guisela!
We’re truly sorry to hear about this experience, and we appreciate you bringing it to our attention. After reviewing your case, we can confirm that the refund was processed on 18 Apr. Sometimes delays can happen with banks, but we sincerely apologize for any frustration this caused.
Customer trust is everything to us, and we’re deeply sorry that this situation made you feel otherwise. If there’s anything further we can do to assist, please don’t hesitate to reach out to us directly at ask@oliviabottega.com . We’d love to make this right.
Thank you for your patience, and we regret that we fell short of your expectations this time.
Sincerely,
Mary
Olivia Bottega Team
Pregnant and panicking until the night before my wedding
To preface, I was 7 months pregnant at my wedding - 32 weeks. I didn’t have many choices for my shape or would-be shape. Dress shopping was hard. So when I found a company that would work with me to take my exact measurements, and had beautiful dresses that I actually liked, I was so excited. Between planning a baby shower, planning a wedding, and the usual pregnancy things (bodily changes, hormones, symptoms, etc) it was really important to me that this aspect would be simple. It should be when you order a dress, provide measurements and receive a fulfillment date. The actual results? Timelines not met, poor or delayed communication, confusion/stress, and my dress didn’t arrive until literally the night before my wedding (I wish I was exaggerating). When we were two weeks out from my wedding - and two weeks past my original fulfillment date - I still had not received the dress or an update about the dress. When I reached out to customer care, I received responses days later - if I received a response at all - and the messages were pacifying and unclear with no real answers. There was a point where the dress was the only detail about my wedding that was not covered. I spent an additional $1k on cheap “backup dresses”. I essentially had to chase down the team (by going on their social media) to get any real updates about my dress and had to directly tell my customer care person to be honest with me (after a week of next to nothing). The only resolution they offered was to continue to wait. What’s not in their control is material delays, shipping delays, etc. What absolutely is in their control - prompt communication, proactive resolution, and honesty. I am not confident that if my dress had not arrived in time that I would have received a refund.
BUT it did the night before. It was beautiful, it fit beautifully, it beautifully covered my pregnant belly (which was my goal), and it was very easy to put on, bustle, dance in. It didn’t need a petticoat, the material was excellent. It flowed beautifully down the aisle, it landed right at the height it needed to (I didn’t trip once!) and I LOVED the dress.
For that reason, I can give 3/5 stars despite the high blood pressure stress I experienced working with the company.
26 April 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Nay!
First of all, congratulations on your wedding and on your growing family — what a powerful and emotional moment in life, and we’re honored to have been a small part of it 💛
We’re truly sorry that the experience brought you so much stress. You’re absolutely right — ordering a wedding dress should never add pressure during such a tender and full time, especially in the third trimester. We hear you. We know we fell short in communication, and we are genuinely sorry. Our team should have been clearer, more proactive, and much more present throughout. That’s on us, and we’re taking this feedback seriously to make sure no bride ever feels alone or unheard.
You deserved timely updates, transparency, and peace of mind — and while we’re deeply grateful that the dress was everything you hoped for in the end, we never want a bride to have to wait until the very last moment or chase answers.
Thank you for your grace in still sharing the beautiful outcome. It means a lot that you felt confident, comfortable, and radiant in the dress on your special day. We’ll keep doing the work — because every bride, especially one juggling so much, deserves nothing less.
With heartfelt apologies and gratitude,
Mary
Olivia Bottega Team
The quality exceeded my expectations
I’ve never been the “traditional bride” type 🙃 and honestly, trying on the usual gowns felt sooo not me. Then I found Olivia Bottega and their mix-and-match separates and was like - yup, THIS is it! ✨ I picked the Aviv crop top (those sleeves!! 😍) and the Romanica skirt with dreamy layered vibes. OB treated my two-piece look like a couture gown from day one SO much love and detail 💛I’m petite, so I was worried about the fit, but the team totally had my back. They adjusted the crop and waistband, sent me sketches (!!), and even checked lace placement so everything lined up perfectly 🙌 They kept me in the loop with pics, updates, and even messaged when one lace option ran low - no surprises, just care 💬 When it arrived (right on time, btw), I cried. It was beautifully packed, the fit was almost perfect, and my seamstress barely had to touch it. She even said it felt like a $$$ designer dress 👏 And the best part? I danced all night at our garden wedding + barn party, felt like a goddess, and already wore the top again with black pants for our post-wedding dinner 💃 If you’re not a “classic gown” kinda bride, trust me - Olivia Bottega separates are the move 💕
10 May 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Evgeniya!
Thank you from the bottom of our hearts for such a thoughtful and beautifully written review 💛
Reading your experience truly moved us—it means the world to know that our work helped bring your vision to life in a way that felt authentic and personal.
Creating something truly unique, especially for a bride with such a defined and eclectic style, is always an exciting challenge, and we're so grateful you trusted us with that journey. From the Georgia top to the Lily skirt and every little stitch in between, we loved crafting your custom look with intention and care.
Your feedback about the internal construction, fit, and comfort is everything we hope for when designing bridal separates. And hearing that you’ve already re-worn the top? That’s the ultimate compliment!
Wishing you a life filled with joy, style, and unforgettable moments—just like your wedding day.
With love and admiration, Mary
Olivia Bottega Team
Truly worth every penny
The dress was packed carefully and I love the garment bag it came with. I also was completely in love with the dress itself - truly the dress of my dreams and though it was more $$ than I'd planned to spend on a second dress, it was SO worth it.
10 February 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Laura 🥰
Thank you so much for your heartfelt words! 💖 We’re absolutely thrilled to hear that your dress felt like a dream come true—it’s why we pour so much love into every stitch!
The fact that it was worth the investment means the world to us. (We may be biased, but we think every bride deserves to feel this level of magic, whether it’s a first dress, second dress, or tenth! ✨)
P.S. The garment bag is one of our little luxuries—we’re so glad you appreciated it! Wishing you all the joy in your beautiful dress.
With gratitude,
Mary
Olivia Bottega Team
Buy the dress
Purchased a short dress for the reception and it was perfect! Everything I dreamt of! Their customer service team was great, and make sure everything fit!
31 January 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Kristina!
Thank you so much for your kind words! 💛
We're absolutely thrilled to hear that your reception dress was everything you dreamed of—what an honor to be a small part of such a special day! It means the world to us that you felt supported by our team and that the fit was just right.
Wishing you a lifetime of happiness, laughter, and unforgettable moments.
With love,
Mary
Olivia Bottega Team
Do not purchase from Olivia Bottega.
Do not purchase from Olivia Bottega.
I ordered my wedding dress on January 31, 2025 and was charged and extra $150 to “expedite” the dress. I received a confirmation email stating that I would receive a delivery confirmation in 3 business days. I waited a month and reached out, they hadn’t even started working on my dress yet and they asked me to re send my measurements that I had provided when I initially ordered the dress. They have failed to provide me with a delivery confirmation as their policy states.
Months go by and I hear nothing so I contacted them on May 3, 2025 to follow up and received an email back stating there was a “fabric supply issue” and told that I they would get back to me. I have sent numerous follow ups and have heard nothing back.
They have taken my money, ghosted me and now I need to find a dress a month before my wedding. This has been a horrible experience, the customer service is abysmal and apparently, the refund process is just as long and irritating so wish me luck!
8 May 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Ryan!
First of all, I want to say how deeply sorry we are for the frustration and stress this situation has caused you—especially during such an important time in your life. We fully understand how upsetting it must feel, and it was never our intention to let you down.
You’re absolutely right: there was an unexpected fabric supply issue, and we take full responsibility for the delay this caused. As soon as we became aware of the problem, we contacted you with complete transparency and offered a ready-made alternative from our available stock—just to make sure you wouldn’t be left without a dress for your big day.
When you decided not to move forward with that option, we fully respected your choice and immediately processed a full refund. We’ve double-checked, and all refund confirmations were sent to your email—please take a moment to check your inbox or spam folder, just in case it landed there by mistake.
We’re truly sorry that your experience with us didn’t reflect the care and commitment we put into every bride’s journey. We’ve learned from this situation and are actively working to ensure no other bride has to go through the same.
If there’s anything else we can do to support you—even if just with advice or resources as you search for your next dress—please don’t hesitate to reach out. We’re here, and we truly wish you the most magical wedding day and a future full of love and happiness.
With heartfelt apologies and warmest wishes,
Mary
Olivia Bottega Team
Ordered a dress in December that was to…
Ordered a dress in December that was to be Completed by the first week of April. We still do not have a dress. They “replaced” the ordered dress with an off the rack size that was less money but never issued a refund for the difference and it was only shipped once we contacted paypal to get a refund.
30 April 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
We’re truly sorry for the delays and missteps with your order—this is not the experience we want for our brides, and we take full responsibility. You’re absolutely right: we should have promptly refunded the price difference when substituting the dress, and we regret the frustration this caused.
Thank you for holding us accountable. If there’s anything else we can do, please reach out directly to ask@oliviabottega.com . We’re committed to making this right for you.
Sincerely,
Mary
Olivia Bottega Team
Absolutely gorgeous dress
Absolutely gorgeous dress, and I got so many compliments on it! I chose a custom size, and it fit almost perfectly. I only had to make small adjustments, which is expected with a wedding dress. The team was really helpful with my questions, but I did experience a little shipping delay. Other than that, everything was flawless!
23 April 2025
Reply from Olivia Bottega | Online Bridal Shop
Hi Dear 🥰
Thank you so much for your kind words! We’re absolutely thrilled that you loved your dress and received so many compliments—you deserve to feel stunning on your special day!
We’re glad the custom sizing worked so well for you and that only minor alterations were needed. It’s also wonderful to hear that our team could assist you along the way. We sincerely apologize for the shipping delay and appreciate your understanding—we’re always working to improve our processes to ensure a smoother experience.
Thank you for trusting us with your wedding dress, and we wish you all the happiness in this new chapter of your life!
Warmest wishes,
Mary
Olivia Bottega Team
Got an incredible dress with no stress…
Got an incredible dress with no stress or issues. Thank you so much!
25 January 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Patrice!
Thank you so much for your wonderful feedback! We’re so happy to hear that you love your dress and that everything went smoothly—it’s exactly the experience we strive to provide for every bride.
Your kind words mean the world to us, and we’re honored to have been part of your special day. Wishing you a lifetime of happiness and joy!
With gratitude,
Mary
Olivia Bottega Team
I have been trying to return the dress…
I have been trying to return the dress I ordered, which unfortunately did not fit me, for days now with no reply from customer service. I have a short period of time to get this done because I’ll be traveling for work at the end of the month. I read some reviews saying that they experienced some issues with the return and refund process. But I went ahead and purchased anyway because I fell in love with this dress.
22 April 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Hi Alice!
We sincerely apologize for the delay in responding to your return request and any frustration this has caused. We’ve just sent detailed return instructions to your email. Please check your inbox (and spam/junk folder, just in case).
We understand how important this is, especially with your upcoming travels, and we’ll do everything we can to expedite the process. If you don’t see our email or have any questions, please reply directly to this message—we’ll prioritize your case.
Thank you for your patience and for choosing Olivia Bottega. We truly appreciate your love for the dress and regret that it didn’t work out. We’re here to make this right for you.
Warm regards
Mary
Olivia Bottega Customer Care
Excellent
I found this company while looking for the perfect wedding dress. My wedding was in December 2024 and I ordered my dress in March of 2024 and it arrived to my brother’s in Chicago by May and by June it was in my possession. I bought my dress this early due to the fact that I resided in The Bahamas. It really went above my expectations! The dress was truly beautiful and it fit like a glove on my wedding day. The communication was too tier and I didn’t have any issues with the company. I did give them a date of September for the wedding but that was to ensure I got my dress in time. I’d highly recommend this company to any bride, you’ll be very pleased with the outcome!
11 May 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Drese!
Wow — thank you so much for your kind words! We're beyond happy to hear that your dress arrived on time and that it exceeded your expectations. Hearing that it fit like a glove on your big day truly makes our hearts sing! 💖
It was such a pleasure to be a small part of your wedding journey, and we’re so glad everything went smoothly — from communication to delivery (even all the way to The Bahamas!). Thank you for trusting us with something so special and for recommending us to other brides. It truly means the world to us.
Wishing you a lifetime filled with love, laughter, and unforgettable memories 💫
With love,
Mary
Olivia Bottega Team
I wish I could give this place negative…
I wish I could give this place negative rating. They never sent my wedding dress. And then took over 2 months to get back to me about refunding it and I still haven't seen the refund. It was sad and disappointing.
1 April 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Allison!
I’m truly so sorry to hear about your experience — this is absolutely not the level of service we strive to provide, and I completely understand how upsetting and disappointing this must have been, especially when it comes to something as important as your wedding dress.
Please accept our sincerest apologies for the delay in both communication and the refund process. We take this very seriously and would love the opportunity to look into this further and make things right. If you're open to it, please reach out to us directly at ask@oliviabottega.com with your order details, and I will personally make sure your case is prioritized.
Again, I’m so sorry we let you down. Thank you for bringing this to our attention.
Warm regards,
Mary
Olivia Bottega Team
Poor Customer Service & Lack of Accountability
Customer service and communication was poorly handled. My fiance and I ordered a wedding dress in earlier January 2025 & opted to pay an expedited $150 fee to move up the delivery by 5 weeks from the standard 10 weeks. Two weeks after spending the $1600+ on the dress, their customer service emailed us claiming the dress couldn’t be expedited and we should have never had this option upon checkout. We requested the $150 refund which took well over 10 business days to receive, but was reassured by their customer service the dress would be delivered by our need by date of March 25th 2025. Fast forward the week of March 25th, we receive no update, no tracking, no status of the delivery or shipment so we contacted their team again. Their customer service claimed they ran into manufacturing issues and couldn’t ship our dress by the due date. Again, no communication or transparency. They asked us to delay our need by date which was unprofessional. We proceeded to ask for our full refund as our order was never fulfilled, never manufactured & never shipped nor delivered. The customer service claimed the refund was expedited and we were moved to top priority and would take 10-15 business days to see the refund. Fast forward 15 business days and we never received our refund. We followed up just for their customer service to claim their billing department never began the refund process and that they would expedite our refund and process it within 2-3 business days. Now 18 business days have passed and still no refund. No response to our newly sent email asking why there’s no refund. They’ve completely ignored us. Well over 13 weeks passed since our purchase, no dress made nor delivered and no refund provided after waiting over 18 business days. The lack if professionalism and accountability is baffling.
25 March 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
We are truly heartbroken to read about your experience, and we’re so sorry that things unfolded this way. This is not the experience we ever want our brides — or anyone — to go through, especially during such a meaningful and emotional time.
We deeply regret the confusion with the expedited shipping, the missed delivery date, and especially the delays and miscommunication around your refund. There’s no excuse for the lack of clear updates, and we completely understand your frustration and disappointment.
Please know that we’re taking your feedback very seriously, and it’s already being reviewed by our team to help ensure this never happens again. You deserved much better, and we are truly sorry that we let you down.
With sincere apologies,
Mary
Olivia Bottega Team
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
I’m truly sorry to hear about your frustrating experience with your return and refund. That’s absolutely not the experience we want our brides to have, and I sincerely apologize for the delay and the lack of clear communication.
Thank you for following all the return steps and for your patience so far. I completely understand how disappointing and stressful this situation must be—especially during such an important time in your life.
Please know that I’m escalating this personally to make sure your case is reviewed and resolved as quickly as possible. If you’re comfortable, feel free to reach out to us directly at ask@oliviabottega.com with your order number so we can prioritize your request right away.
Thank you again for bringing this to our attention—we truly appreciate the opportunity to make things right.
Warm regards,
Mary
Olivia Bottega Team
All you need to know is that they…
All you need to know is that they created my PERFECT dress!
18 December 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Nicole!
Oh wow — thank you so much! 💖
It makes our whole team so happy to hear that we were able to create your perfect dress. That’s exactly what we dream of for every bride! Wishing you the most magical wedding day and a lifetime of love and happiness ✨
With love,
Mary
Olivia Bottega Team
Worst return experience ever.
10 January 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
I'm really sorry to hear that your return experience didn’t meet your expectations. That’s definitely not the kind of service we aim to provide, and I truly apologize for the frustration this has caused you.
We always strive to make every step of your journey with us smooth and enjoyable, and it’s clear that in this case, we fell short. If you’re open to it, I’d love the chance to make things right or at least understand more about what happened so we can improve.
Please feel free to reach out to us directly at ask@oliviabottega.com with your order details, and I’ll personally look into this for you.
Warm regards,
Mary
Olivia Bottega Team
I just received my custom-made Mitsis…
I just received my custom-made Mitsis dress here in Illinois, and I am absolutely in love 🥰
The sparkly skirt is beyond magical - it shimmers with every step and feels like it was made for a fairytale. And the lace top? So delicate and elegant, it fits me like a glove. The craftsmanship is outstanding, and I can’t believe how perfectly it came together!
From the very beginning, the Olivia Bottega team made the process feel so personal and special. They kept me updated during the tailoring, answered all my questions, and made sure everything went smoothly-even the international shipping!
I honestly can’t stop smiling. Thank you so much for making my dream dress a reality 💞
23 January 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Aline!
Oh wow, thank you SO much for this beautiful message! 🥹💖 Your kind words truly made our day! We’re absolutely thrilled to hear that your Mitsis dress made you feel like you stepped right out of a fairytale ✨
It was such a joy creating this custom gown for you, and we’re so happy that the sparkles, the lace, and the fit all came together just as you dreamed. Knowing that you felt special every step of the way means the world to us — that’s exactly why we do what we do!
Wishing you the most magical celebration and a lifetime full of love 💍💕
With love, Mary
The Olivia Bottega Team 💫
I ordered the Satin Midi Wedding Dress…
I ordered the Satin Midi Wedding Dress Cameron for my courthouse wedding in October, and was incredibly grateful to the online service I received, especially as I ordered and returned multiple sizes. Alyona was extremely gracious and accommodating, and helped make what could have been a stressful situation feel seamless!
6 September 2024
Reply from Olivia Bottega | Online Bridal Shop
Dear Anna!
Oh, this just made our day! 🤍 We’re so happy that you found the perfect dress for your courthouse wedding and that we could make the process smooth and stress-free for you. Alyona will be thrilled to hear your kind words! Wishing you the most beautiful wedding day filled with love, joy, and unforgettable moments. May this be the start of a wonderful new chapter in your life! ✨💍
With love,
Mary & the Olivia Bottega Team
Great cust service & quality garments
Very responsive and detail oriented team. Loved how my dress turned out and they were sure to respond to emails to make me feel comfortable about any extra details I wanted to relay. They also answered all my questions which was a lot! Would recommend to any bride who sees something on the website that might be their dream wedding dress or just a product they are interested in!!!!!!!!!
25 March 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Karen!
Your review truly warmed our hearts! 💕 We put so much love into every dress, and knowing that you felt supported and confident throughout the process means everything to us.
We’re beyond happy that your gown turned out just as you envisioned! If you ever want to share photos from your big day, we’d be over the moon to see them. ✨
Wishing you a wedding as beautiful as your kind words and a lifetime of love and joy! 💍💫
With love,
Mary & The Olivia Bottega Team
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