Olivia Bottega | Online Bridal Shop Reviews 279

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that dresses often exceed expectations and fit perfectly, sometimes without any need for alterations. Many people highlight the luxurious feel of the fabric and the beautiful detailing, making them feel stunning and comfortable. The staff is frequently commended for their helpfulness, responsiveness, and professionalism throughout the ordering process. However, some people were dissatisfied with the delivery service and their orders. A few customers experienced significant delays, miscommunications, or issues with tracking information, leading to concerns about whether their dresses would arrive on time or at all. There were also occasional reports of dresses arriving wrinkled, with minor defects like broken zippers, or with materials that felt less refined than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers found their dresses to be... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the dresses,... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers report quick and easy delivery,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the seamless and stress-free ordering... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered my sister's wedding dress here and it exceeded all expectations. The fabric felt luxurious, and the fit was just right after only minor adjustments. The delivery was slightly delayed by a fe... See more

Company replied

Rated 5 out of 5 stars

The team is really reliable. They know how to speak and reassure a fretting and panicking bride. They made sure all misunderstanding regarding shipping and fitting was well taken into account and re... See more

Company replied

Rated 5 out of 5 stars

The dress we received exceeded our expectations. We didn’t think that a dress from an online store could look exactly like in the photos, but it turned out just like that. We didn’t even need to do an... See more

Company replied

Rated 5 out of 5 stars

I ordered a dress from Olivia Bottega and used the rush order option — everything was delivered super quickly! The team was really responsive and helpful the whole time, which made the process stress-... See more

Company replied


Company details

  1. Wedding Store

Written by the company

Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!


Contact info

4.2

Great

TrustScore 4 out of 5

279 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

My Very Comfortable Wedding Dress

Absolutely stunning wedding dress! The quality, fit, and attention to detail exceeded all expectations. It felt elegant, comfortable, and truly made the day even more special. I received so many compliments and couldn’t have imagined a more perfect dress. Highly recommend!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10 🤩

my dress is absolutely perfect, i can’t wait to wear it on my wedding day!! shipping was simple & quick, and a representative was in contact with me throughout the process while my dress was being made.

7 January 2026
Rated 5 out of 5 stars

The vintage midi dress of my dreams 💖

I ordered a custom sized Hellebore dress late last year. From ordering until delivery took around 2 months. I did not need any alterations which was great! ✨️ My customer service rep (Anastasia) was very helpful and communicative. I have zero problems and I felt amazing on my wedding day. I would highly recommend! 🌸✨️❤️

10 March 2026
Unprompted review
Rated 5 out of 5 stars

The dress was exactly what I was…

The dress was exactly what I was expecting and fit me perfectly. I didn't get custom sizing just to use the sizing chart and my measurements and I was ecstatic when everything turned out perfect. I was super nervous buying online without being able to try it on but I got really lucky.

10 December 2025
Rated 5 out of 5 stars

Perfect Spring wedding dress in Vegas

I had a great experience with this dress. It was perfect for a Spring Vegas Wedding. I ordered a size 20 and then lost a little weight therefore I had it altered. The shoulders were taken up an inch and she tacked the bust line as I did not want as much cleavage showing. The lace on the sleeves was a bit itchy so Anastasia has some tulle sent to me so I could have it sew into the arms by my seamstress. I ended up not doing that but I felt the effort to resolve the issue was sufficient. I got used to the sleeve and felt comfortable in the dress for the duration of the wedding and the after festivities.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

The wedding dress of my dream

This was truly the wedding dress of my dreams. It was made and tailored perfectly for me, and from the moment I first tried it on, I fell in love with it. I felt incredibly beautiful wearing it on my wedding day.

The dress fit me perfectly and looked exactly how I had imagined my dream dress would be. I’m very grateful for the care, attention to detail, and beautiful work that went into creating it. Thank you so much for making such a special dress for one of the most important days of my life.

19 February 2026
Rated 5 out of 5 stars

I'd buy a dozen if I could, they're perfect!

My dress is custom fitted and fantastic and the customer support was wonderful help. They are very clear with measurements they need for an exact fot on your dress. The quality of the dress and fabric is top notch and the finishes are elegant and perfect. I bought my dress in March of 2024 and they let me wait over 6 months before I sent in my measurements so that I was closer to the wedding before I got it made. I love everything about it! It's my dream 🥰

27 November 2025
Rated 5 out of 5 stars

Stunning dress, great delivery

Absolutely stunning dress, so comfortable and flattering! The order & delivery was flawless - I was really worried about ordering my dress online but I would 100% do it again. Quick and easy delivery, great comms!

10 May 2025
Unprompted review
Rated 5 out of 5 stars

This dress is absolutely stunning

This dress is absolutely stunning — romantic, elegant, and effortlessly graceful. The delicate lace details and flattering silhouette create a soft, ethereal look, while the light, airy design gives it beautiful movement. It feels timeless yet modern, the kind of gown that makes a bride glow from every angle. ✨

1 February 2026
Unprompted review
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Betsy!
Wow - your description of this dress took our breath away! ✨ Reading your words about its grace, movement, and that soft, ethereal glow truly made our entire team smile. You beautifully expressed exactly what we hope every bride feels: timeless, radiant, and effortlessly elegant.
Thank you for letting us be part of your story 🤩

Wishing you a lifetime of beautiful moments,

With heartfelt thanks,
Mary
Olivia Bottega Team

Rated 5 out of 5 stars

Fast turnaround, perfect dress

Alyona and the team were so helpful and supportive in my quick turnaround. She was so responsive and helpful in guiding us through the process for a quick delivery. Iw as still able to wear the dress of my dreams even with a 7 week engagement. The dress was absolutely perfect and completely fit the vibe of the day. The pockets were clutch too!

18 January 2026
Unprompted review
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Stephi!
We are absolutely THRILLED to read your review! Thank you so much for your kind words - stories like yours are why we do what we do.

A huge shoutout to Alyona and our team! We’re so glad they could help guide you through the process and make sure your dream dress arrived in time for your 7-week engagement. That’s no small feat, and we’re over the moon knowing the dress fit the vibe of your day perfectly (and yes - pockets are always a win! 🙌).

If you ever feel like sharing a photo of your special day, we’d be honored to see you shining in your dress. Tag us @OliviaBottega - we’d love to celebrate with you!

Wishing you both a lifetime of happiness and many more “clutch” moments ahead.

With love and gratitude,
Mary
Olivia Bottega Team

Rated 4 out of 5 stars

Your customer service was excellent and…

Your customer service was excellent and the dress really is perfect.

28 October 2025
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Sonia!
We are absolutely thrilled to hear that you loved both our customer service and your perfect dress! Reading your kind words truly made our team smile.

Thank you for trusting us with such a special moment - we are honored to have been part of your journey.

Wishing you endless happiness ahead!

Warmly,
Mary
Olivia Bottega Team

Rated 5 out of 5 stars

After I submitted my purchase

After I submitted my purchase, I was emailed by someone one the team to verify my measurements. My dress came early, and IT WAS amazing! I felt BEAUTIFUL! It fit perfectly and I received many compliments.

Add an option to add pictures! I’d totally share mine.

20 October 2025
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Reply from Olivia Bottega | Online Bridal Shop

Dear Syrenthia!
We are absolutely THRILLED to hear your dress arrived early and made you feel as beautiful as you are! 🥳 Thank you for sharing your experience – it means the world to our team to know that the extra care with measurements paid off and that you received so many compliments!

We're so honored to have been part of your special day and wish you a lifetime of happiness ahead.

With love & sparkle,
Mary
Olivia Bottega Team

Rated 5 out of 5 stars

Rushed Ordered GREAT Customer Service

I had a very short window to get my dress in and the team was AMAZING with getting it to me on time with a rush order. They were very responsive and the dress came RIGHT on time. I only wish I could wear my dress more because it is so beautiful.

3 October 2025
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Dominique!
WOW - thank you so much for your amazing review! We're absolutely thrilled we could help you get your dream dress in time, especially with a rush window. It means the world to hear you loved our team's responsiveness and that everything arrived right when you needed it!

We're even more touched that you wish you could wear your dress more - that's the highest compliment a designer could ask for! 🥰

If you ever do get the chance to bring it out again (anniversary shoot, vow renewal, or just a fabulous Tuesday!), we'd love to see you shine in it. Tag us @OliviaBottega so we can celebrate with you!

Wishing you a lifetime of beautiful moments - both in and out of that gown.

With gratitude,
Mary
Olivia Bottega Team

Rated 5 out of 5 stars

Best Dress Ever

Best Dress Ever! I was able to get the best of both worlds when I purchased this dress for my reception. When we were announced as Mr. and Mrs. French, I came out wearing my new cute flirty dress, and there were gasps, exclamations of, "oh my gosh!", and screams of excitement! I loved every moment spent in it and wish I could find a million occasions to wear it again. Thank you! The quality is perfection; it is strong, durable, full, and fit like a glove. I had it altered to be a bit longer for dancing without worrying about it being too short. Perfect!

9 October 2025
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Reply from Olivia Bottega | Online Bridal Shop

Dear Taylor!
We are absolutely thrilled by your review! Thank you for letting us be part of such a special memory. We're so honored you chose Olivia Bottega to help you shine during your reception, and we love that the dress felt strong, durable, and perfectly "you."

Wishing you both endless happiness and many more show-stopping entrances in life!

With love and gratitude,
Mary
Olivia Bottega Team

Rated 5 out of 5 stars

I had a great experience with my custom…

I had a great experience with my custom dress order! They helped along the way and the dress is beautiful and was delivered on time and in great condition.

6 January 2026
Unprompted review
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Sabrina!
We're absolutely thrilled to hear you had a great experience with your custom dress and that it arrived beautifully and right on time! Helping bring your vision to life is what we love most, and we're so honored you chose Olivia Bottega for your special day.

Wishing you all the happiness as you celebrate in your gorgeous gown!

With gratitude,
Mary
Olivia Bottega Team

Rated 5 out of 5 stars

The best customer service

The best customer service I have ever received from a company was from Olivia Bottega. I had to switch my original dress, and the team at OB helped me decide on my perfect replacement. They worked with me to find something available in my size, last minute (not because of anything on their end, I just waited too long to buy a dress!), that they could ship to me for my wedding. They answered my emails promptly and gave me tons of dress recommendations and personal opinions until I found the perfect dress for me!

29 September 2025
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Kathrine!
WOW – thank you SO much for this incredibly kind and thoughtful review! We're absolutely thrilled to hear that our team could help you find your perfect dress, especially with a last-minute switch. We know how important that final "yes to the dress" moment is, and we're just so happy we could be part of yours!

Your trust means the world to us, and we're honored you chose Olivia Bottega for your special day. We hope you felt as beautiful as you looked!

If you're comfortable sharing, we'd love to see a photo of you in your gown – tag us @OliviaBottega so we can celebrate with you!

Wishing you a lifetime of love and happiness,
With love,
Mary
Olivia Bottega Team

Rated 1 out of 5 stars

Did not arrive at all

I ordered a dress which said it would be ready in 8 weeks and paid extra for a rush order to get it in 6 weeks. I checked in a few weeks later to make sure it would still make it in time and they assured me it would. Then they emailed me the day the dress was supposed to be delivered a week before my wedding to tell me they didn't have the right fabric so the dress wouldn't arrive. I was refunded the price of the dress, but not the extra rush order fee.

13 September 2025
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Bride!
Thank you for bringing this to our attention - we’re truly sorry for the stress and disappointment this caused, especially right before your wedding. We'd like to look into this situation right away.

Please email us directly at ask@oliviabottega.com with your order number so we can investigate what happened and make sure your refund is fully resolved.

We appreciate you sharing your experience and hope we can make this right.

Sincerely,
Mary
Olivia Bottega Team

Rated 1 out of 5 stars

The gowns I ordered didn’t arrive

The gowns I ordered didn’t arrive. I received a request to review my purchases so I responded that they hadn’t arrived. Meanwhile I had been emailing regularly asking for a status as I could see the order wasn’t going to arrive. No phone number to call. They responded finally and shipped two new dresses but those arrived late. While the quality of the dresses was good, customer service was not.

3 September 2025
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Michele!
Thank you for taking the time to share your experience. We sincerely apologize for the delays and communication challenges you encountered with your order. We understand how frustrating and stressful this must have been, especially when planning for an important occasion.

We’re glad to hear that the dresses eventually arrived and that the quality met your expectations, though we regret that our service fell short in ensuring a smooth and timely process.

Your feedback is invaluable to us as we continue to improve our customer care and logistics. We are actively working to enhance our response times, shipping transparency, and support channels to better serve our brides in the future.

Sincerely,
Mary
Olivia Bottega Team

Rated 2 out of 5 stars

Brand new yet TORN!

When the ad for Olivia Bottega popped up, I felt like the brides' dresses were meant for me. I also thought a lot of the designs were fairly matched on the price points. As soon as I saw the Alraune dress, I knew I found my dress. The guide for sending measurements was easy and simple to follow. It was a total of 12 weeks before I was able to try on my dress. I was so excited and happy when it arrived! I carefully opened the box and started to examine every inch of the dress.

To my dismay, the skirt edges were torn throughout the bottom. I was in utter shock that my brand-new dress was already torn straight out the box! I immediately documented through pictures and sent my OB representative an email. I had to once again wait and had to send my dress to a bridal alteration and have the skirt repaired. When the OB representative replied, she mentioned this was an oversight and that the fabric was delicate and unforgiving. It was not an oversight; it was neglect on making sure a brand-new product is show room ready. Also, whoever worked on the dress clearly needs more training and micromanagement from a more experienced seamstress. Most of the dresses OB offers are delicate fabrics. It was really distressing because there is absolutely no reason why the dress was shipped at all in that condition.
In the end OB paid for my alteration bill. It was an unnecessary additional stress I had to endure during an already stressful time, prior to the wedding and finalizing details.

I truly hope OB has raised the bar for more checkpoints in the dress making process. So that a future bride can be excited and happy about their dress, and not disappointed and discouraged.

18 September 2025
Olivia Bottega | Online Bridal Shop logo

Reply from Olivia Bottega | Online Bridal Shop

Dear Bride ❤️
Thank you for taking the time to share your experience so thoughtfully. We sincerely apologize for the distress caused by the condition in which your Alraune dress arrived. This was not the experience we ever want for our brides, and we are truly sorry for the oversight and the added stress during an already busy time.

We are glad we were able to connect and cover the cost of your alterations to make things right. Your feedback has been shared directly with our quality control and production teams to reinforce our inspection processes and training, ensuring that every dress meets the highest standard before it leaves our studio.

With sincere appreciation,
Mary
Olivia Bottega Team

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