the dress was beyond beautiful!! The service was great! and I received my dress earlier than they originally mentioned it would arrive. My only complain is that you would think that for a dress costin... See more
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Review summary
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I’m enamored with my veil, I only wish it had a blusher as magical as my glittery long veil. We made it work. It definitely sheds but it brought all the magic I was looking for.
Company replied
Your customer service was excellent and the dress really is perfect.
Company replied
From the moment I started looking for my wedding dress and found Olivia Bottega’s website, I knew right away that my dress would be from there. I was a bit hesitant about buying a dress online, but... See more
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Company details
Written by the company
Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Contact info
111 North Market St. Ste101, 95113, San Jose, United States
- ask@oliviabottega.com
- oliviabottega.com
4.3
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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LOVE my dress!
I am absolutely in love with my dress! I purchased the sparkly tea length dress, "Abril", in a size 4, and it fits me PERFECTLY. No alterations needed. For reference, I am 5'9" and ~125lbs. The dress hits ~5-6 inches from my ankle bone.
I did not purchase a dress with custom measurements, so I can't speak to how that process goes.
The dress is everything I was hoping for! The fabric and structure is fantastic quality. Just what you would expect from a boutique wedding dress and such a good deal! I love that the dress is lace-up, so I have a little wiggle room in sizing. I also appreciate that they sent a small sample of the dress fabric along with the dress. That was a nice touch and it has made finding shoes a lot easier!
21 April 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Madeline!
We are thrilled to hear how much you love your tea-length "Abril" dress - and that it fits you like a dream right out of the box! Your detailed note about the length (5-6" from your ankle at 5'9") is incredibly helpful for future brides - thank you for sharing!
It warms our hearts to know the fabric quality, lace-up back, and even the little fabric sample made your experience special. We’re so honored you chose Olivia Bottega for your big day, and we’d love to see how you style those perfect shoes!
Wishing you endless joy - both in your stunning dress and beyond!
With gratitude,
Mary
Olivia Bottega Team
The most amazing experience!
I had the most amazing experience with Olivia Bottega from start to finish! The entire process — from placing the order to the arrival of my dress — was seamless and stress-free. The dress arrived exactly as pictured, and the quality truly exceeded my expectations. The measurements were spot on and fit me perfectly, which made the moment even more special. I genuinely felt like a dream walking in my dress! I’m beyond happy that I found my dream gown through Olivia Bottega. Thank you for making this part of my journey so magical!
23 May 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Andrea!
Your words just lit up our entire studio - we’re overjoyed that your Olivia Bottega experience felt as magical as your dress! Hearing how perfectly it fit (and that "dream walking" feeling? 💫 Swoon!) is exactly why we pour so much love into every detail.
Thank you for trusting us with such a special moment in your journey. We’d be honored to see a photo of you shining on your big day - tag us @OliviaBottega so we can celebrate you!
Wishing you a lifetime of happiness,
Mary
Olivia Bottega Team
Olivia Bottega is the real deal with…
Olivia Bottega is the real deal with great service and of course amazing, high-quality dresses. I’d be lying if I didn’t admit I would be nervous ordering my wedding dress online, but the process wound up being seamless!
5 December 2024
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Marissa!
We’re absolutely thrilled to hear that your experience with Olivia Bottega exceeded your expectations - especially when ordering something as special as your wedding dress online! Knowing we could turn those initial nerves into a seamless, joyful process is the highest compliment we could receive.
Thank you for trusting us with such an important moment in your life. Wishing you a lifetime of happiness in your stunning dress - you’ve made our whole team smile!
With gratitude,
Mary
Olivia Bottega Team
The team is really awesome
The team is really reliable. They know how to speak and reassure a fretting and panicking bride. They made sure all misunderstanding regarding shipping and fitting was well taken into account and resolved as soon as possible.
I got 3 dresses and one veil from them. I fully recommend Olivia Bottega.
I wish I would get married again so I can get the chance to wear one of their wonderful dresses. I look forward to my 10 year wedding anniversary
2 February 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Marie!
Your review just gave our entire team the warmest, fuzziest feeling - we might need to frame it in our studio! Knowing we could turn your initial worries into confidence (and three gorgeous dresses + a veil!) means absolutely everything to us.
But that "I wish I could get married again" line? Chef's kiss! While we don't want to rush time, we'd be honored to design your 10-year anniversary look whenever you're ready - consider this your standing invitation!
Thank you for being the kind of client who makes our work so joyful. Wishing you a decade of happiness until we meet again!
With all our heart,
Mary
Olivia Bottega Team
GORGEOUS!!
Amazing and sizing was spot on!! Material was so elegant, flowy, and breathable. So glad I went with organza after trying on different types of dresses
5 March 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Hannah!
We're absolutely thrilled to hear how much you loved your dress - especially that perfect fit and the dreamy organza fabric! There's nothing quite like the way organza moves and breathes while still looking effortlessly elegant, and we're so glad you experienced that magic on your special day.
Thank you for trusting us with such an important choice. Knowing we helped you feel confident and beautiful is the greatest compliment we could receive. Wishing you a lifetime of happiness - you deserve nothing less!
With gratitude,
Mary
Olivia Bottega Team
LOVED MY DRESS!
5 March 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Arielle!
Your radiant energy is contagious - we can feel your joy through those capital letters! 💖 There’s nothing more magical than hearing a bride say she LOVED her dress (extra points for all caps enthusiasm!).
Thank you for letting us be part of your special day. Wishing you a lifetime of happiness - may every photo of you in that dress bring back the same incredible feeling!
With glittery gratitude,
Mary
Olivia Bottega Team
Amazing Dress Olivia Bottega
My dress was Midi Sparkly from Olivia Bottega and it fits me so well. All the measurements were perfect. I got my dress before the initial shipment, almost with 2 weeks before, which made my experience great. I got a tracking number when I asked, this have been sent via email.
Overall, I would like to thank to all the entire team that made this possible! I am grateful for the experience and I highly recommend this business, despite their bad reviews, my dress arrived before the expected date.
7 June 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Alexandra!
We're absolutely thrilled to hear how much you loved your Midi Sparkly dress - and that it arrived two weeks early! (We love when we can exceed expectations!) Thank you for trusting us with your measurements and for celebrating our team's hard work.
It means the world to us that you took a chance on Olivia Bottega despite the noise, and we're so grateful you shared your positive experience. We really experienced some serious transportation difficulties and made every effort to deliver the dress on time!
Wishing you endless reasons to shine,
Mary
Olivia Bottega
Gorgeous dress!
Gorgeous dress! I received so many compliments all night, and it was comfortable to wear. It is a glitter bomb, which gives it the beautiful shimmer, but everything and everyone I touched was covered. The customer service was phenomenal! I ordered a custom size, but missed a confirmation email, and then received a phone call from a consultant making sure that my measurements were correct. The dress arrived earlier than expected, which was wonderful. All in all, it was a great experience and was my dream dress!
11 March 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Erin!
Your review just lit up our day brighter than your glitter bomb dress! We’re absolutely delighted to hear you felt comfortable, confident, and covered in compliments all night long (though we might owe your guests an apology for the extra sparkle they took home - consider it our wedding favor to them! 😉).
A special shoutout to our consultant for catching those measurements - we know custom sizing can feel nerve-wracking, and we’re so glad it paid off with a perfect fit and early delivery!
Wishing you a lifetime of happiness - you’ve reminded us why we love what we do!
With gratitude,
Mary
Olivia Bottega Team
THANK YOU OLIVIA BOTTEGA
If you are unsure about purchasing a dress online, this is a sign to take the plunge! I sent my measurements in and the dress fit PERFECTLY! I would recommend a lace up back if you are concerned about weight fluctuations. The Freya dress was an absolute dream! The material was high quality and everyone kept asking me where I got my dress. THANK YOU OLIVIA BOTTEGA !
23 May 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Carly!
WOW - your review just gave our entire team the biggest smile! Hearing how perfectly your Freya dress fit (and how many compliments you received!) is exactly why we pour so much love into what we do. You’re a dream bride for trusting us with your measurements - we’re honored you took the leap!
Thank you for choosing us and for spreading the love. Wishing you a lifetime of happiness!
With gratitude,
Mary
Olivia Bottega Team
Ordered custom $2,300.00 - never arrived
Ordered custom $2,300.00 dress with rushed 5 week shipping. 8 weeks later no dress. Company emailed assuring my dress was done and going to be shipped from their Europe office to my destination Airbnb address instead of my US address since they were delayed. Even received email stating Olivia Bottega shipped the dress but after clicking the USPS tracking it said label not created- going all the way up to my wedding day. Luckily, I knew it was a total lie from the gecko bc USPS does not even ship packages from Europe to Aruba 😅 Based on other recent reviews and reddit complaints, this company has a going theme including lying about shipments and deliveries so I made sure to buy a last minute dress before flying to my wedding. Don't recommend! Its one thing to own up to a failure... another to straight lie about it and tell someone to show up to their wedding destination with no bridal shops and no dress. Complete nonsense.
7 June 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Elizabeth!
We are heartbroken that your dress didn’t arrive in time for your wedding day. You’re absolutely right - we failed you, and no apology can undo that stress.
We want to clarify what happened with complete transparency:
Your dress was shipped from Europe as promised, but destined for Aruba Post (not USPS).
Our system automatically generated a USPS tracking link due to a technical error, which was understandably misleading. This was never our intention.
We should have canceled the order the moment delays became inevitable, but we desperately hoped to deliver in time.
What we’ve done:
✓ Processed your full $2,300 refund (3-5 business days to appear)
✓ Overhauled our tracking system to prevent future confusion
✓ Added manual checks for atypical destinations like Aruba
The dress is still en route - if you’d like to keep it, we’ll cover all customs fees. If not, we fully understand.
This was a painful lesson for us. We’re so sorry your trust was broken, and we’re committed to earning it back.
With deepest regret,
Anastasia & Olivia Bottega Team
READ BEFORE BUYING
first off, my dress is okay. it is a custom crepe jessica and it’s a little more mermaid than i expected. now that we got that out of the way, this company has given me more stress than i ever had in my 25 years of life. no bride deserves this. first, i bought a standard dress, didnt fit, so i sent it back and was told id get a refund. i started to become suspicious when they kept saying they’ll process it the next week, so i dug into it and realized they don’t like to refund customers unless they file a dispute with their credit card. so i did that and just found out (3 months later) that i won. great, moving on. i ordered a custom dress in FEB, made it obvious my wedding was in june. the woman said it should be finished and in my hands by May 2. Great, that’s more than enough time before my wedding. Come May 2, i haven’t heard anything, so i reached out asking for a status. Crickets. reached out again, was told my dress had a “fabric setback” and it was delayed 1-2 weeks. at this point, i have zero trust in this company, so i don’t take their word that it’s 1-2 weeks. i follow up weekly asking for updates for the next three weeks, and there are multiple days before hearing any response, which of course is just fluff. i panic. i accept that i am not getting my dress for my wedding despite them telling me i’d have it 7 weeks before. i finally get word that it shipped but it’s stuck in customs in belarus. the shipping itself took 2-3 weeks (be aware). my wedding is 3 weeks away and i just got my dress today, 4 weeks delayed. the irony is this dress has multiple dupes on the internet for 1/7th of the price, but i went with OB to avoid being scammed/disappointed. hah. the dress itself is good, not what i was expecting but good. i will never recommend them. the customer service team was very patient with me, they need a raise as im sure they deal with bridezillas all day. i’ve been waiting months to write this review, brides, please go somewhere else where you won’t have anxiety about where your dress is three weeks before your wedding.
1 February 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
First and foremost, we want to sincerely apologize for the immense stress and frustration we've caused you during what should have been a joyful and exciting time. You're absolutely right - no bride should ever have to experience this level of anxiety, and we take full responsibility for falling short of your expectations.
We want to be completely transparent about the challenges we faced:
We encountered unexpected logistical and economic difficulties that disrupted our normal operations
Our supply chain experienced severe delays due to global circumstances
We spent weeks desperately searching for alternative shipping solutions when our standard routes failed
None of this excuses the poor communication you experienced or the delays that caused you so much stress. We should have been more proactive in updating you and more realistic about timelines.
We're especially sorry for the refund delay - this was completely unacceptable. We're implementing new systems to ensure refunds are processed immediately in the future.
While we're relieved your dress arrived in time and that you found it beautiful (even if not exactly what you expected), we know this doesn't make up for the ordeal you went through. Your feedback is incredibly valuable to us, and we're using it to make urgent improvements to our processes.
We truly appreciate your kind words about our customer service team - we'll be sure to recognize their efforts. If there's anything at all we can do to make this right for you, please don't hesitate to reach out to me personally at ask@oliviabottega.com
Wishing you a beautiful wedding day and a lifetime of happiness,
Mary
Olivia Bottega
Took over 2.5 months to receive refund
Took over 2.5 months to receive my refund after confirmation that they received my return. No proactive communication, I had to reach out multiple times asking for updates.
3 June 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Bride!
First and foremost, we owe you a huge apology - for the delay, for the lack of updates, and for the frustration this must have caused you. This is not the experience we want for our customers, and we’re truly sorry for letting you down.
We’ve confirmed that your refund has been processed, and the funds should be back in your account shortly (if they aren’t already!). Please check your email for the confirmation receipt, and if you don’t see it, let us know right away - we’ll personally chase it down.
You’re absolutely right: we should have kept you informed every step of the way. We’re already implementing new systems to prevent this from happening again, because no one should have to wait this long or follow up repeatedly.
Thank you for your patience, and for giving us the chance to make it right. If there’s anything else we can do to regain your trust, please don’t hesitate to reach out 🙏
With sincere apologies,
Mary
Olivia Bottega
Thank you!
I want to thank the team of Olivia Bottega for all the help and guidance they have offered to me during the purchase process. Excellent quality and big variety of dresses! You will not regret buying from them, so I definitely recommend ♥️
31 May 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Leila!
Your message has filled our hearts with so much joy! At Olivia Bottega, we strive to make every bride's experience as magical as possible, and hearing that we could guide you seamlessly through your dress journey means the world to us.
We're thrilled that you loved the quality and variety of our collection - it’s our passion to create beautiful dresses that make you feel extraordinary. Your recommendation is the greatest compliment we could receive, and we’re so grateful you took the time to share your kindness.
Wishing you endless happiness, and we’d be honored to see you shine in your Olivia Bottega dress! Don’t forget to tag us in your photos - we’d love to celebrate your special day with you!
With love and gratitude,
Mary
Olivia Bottega
I ordered a dress from Olivia Bottega…
I ordered a dress from Olivia Bottega and used the rush order option — everything was delivered super quickly! The team was really responsive and helpful the whole time, which made the process stress-free. The dress looked absolutely beautiful and fit perfectly. I’m so happy with how everything turned out. Totally recommend!
22 May 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Alena!
We’re absolutely overjoyed to hear about your wonderful experience with Olivia Bottega! Knowing that your dress arrived quickly, fit perfectly, and made you feel beautiful is exactly why we pour so much love into what we do. Our team works tirelessly to ensure every bride feels supported and stress-free, so your shout-out about their responsiveness means the world to us.
Thank you for trusting us with such a special purchase - and for taking the time to share your recommendation. It’s brides like you who inspire us every day!
Wishing you all the happiness in the world. Don’t forget to tag us in your wedding photos - we’d love to see you shining in your Olivia Bottega gown!
With gratitude,
Mary
Olivia Bottega Team
Thank you for the dress
The dress we received exceeded our expectations. We didn’t think that a dress from an online store could look exactly like in the photos, but it turned out just like that. We didn’t even need to do any alterations, my wife was very happy with the dress! The communication was a bit slow, but overall the experience was great. Dress was delivered quite small delay (3 days only).
3 May 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Daniil!
We’re absolutely thrilled to hear that your wife’s dress exceeded expectations and fit her perfectly - this is exactly what we strive for with every order! It’s so rewarding to know the dress looked just like the photos and didn’t need alterations. Moments like this remind us why we do what we do.
Thank you also for your patience with the slight shipping delay and communication timeline. We’re constantly working to improve both our response times and delivery processes, so feedback like yours is truly invaluable.
Wishing you both a lifetime of happiness, and we’d be honored to be part of your future celebrations!
Warmly,
Mary
Olivia Bottega Team
I’ve waited more than two months for a…
I’ve waited more than two months for a refund on a return I made and each time I request an update I get the same exact answer but no resolution.
4 March 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Ashley!
First and foremost, we want to sincerely apologize for the unacceptable delay in processing your refund. You're absolutely right - no customer should have to wait this long or follow up repeatedly, and we take full responsibility for falling short of your expectations.
The good news is: your refund has been processed! The funds should be back in your account shortly (if they aren't already). Please check your email for the confirmation receipt - it might be in your spam folder.
We completely understand how frustrating this experience must have been, especially when you kept receiving the same response without resolution. We're currently overhauling our refund system to prevent this from happening again.
As a small gesture of apology, we'd like to offer you (compensation - e.g., a discount on a future purchase or gift card, just write to us by email ask@oliviabottega.com). We value your patience and hope to have the opportunity to serve you better in the future.
If there's anything else we can do to make this right, please don't hesitate to reply directly to this email - I'll be handling your case personally.
With love,
Mary
Olivia Bottega Team
Good quality of the dress
Good quality of the dress, no problems with the shipping
1 March 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Jana!
We’re so happy to hear that you love the quality of your dress and that your shipping experience was smooth! Delivering beautiful designs with reliable service is our top priority, and your feedback truly means a lot to us.
Thank you for trusting us with your special occasion—we hope you feel as amazing as you look in your new dress! If there’s ever anything else we can do for you, just let us know.
With love
Mary
Olivia Bottega Team
Good communication and excellent…
Good communication and excellent service! Shipping was quite fast and without any issues!
29 May 2025
Unprompted review
Reply from Olivia Bottega | Online Bridal Shop
Dear Jamma!
We're absolutely delighted to hear about your positive experience with our service! Providing excellent communication and fast, hassle-free shipping is at the heart of what we do, and we're thrilled we could meet your expectations.
Thank you for taking the time to share your kind words - they mean the world to our team. It was our pleasure to assist you, and we hope to have the opportunity to serve you again in the future!
With love
Mary
Ordered the incorrect size first time…
Ordered the incorrect size first time around. Very easy to return. After following the size chart, the second delivery fit perfectly. The material is beautiful and high quality.
14 February 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Anne!
Thank you so much for your review! 💕 We’re so happy to hear that the second dress fit perfectly—our size chart is there to help, and it’s awesome to know it worked for you!
Returns should always be stress-free (life happens!), so we’re glad the process was smooth for you✨
Thanks for giving us another shot—we truly appreciate you! Wishing you all the best😊
Hugs,
Mary
Olivia Bottega Team
Highly recommend
Purchased a wedding gown for my daughters wedding this fall. Before ordering I called and spoke to someone at Olivia Bottega regarding sizing. They were very helpful and professional. Delivery time was fast and I received emails throughout the shipping process. The dress is stunning! The quality is great and the gown was just as pictured on the website. Would definitely recommend!!
7 February 2025
Reply from Olivia Bottega | Online Bridal Shop
Dear Christine!
Wow, thank you SO much for this amazing review! 💖 We’re absolutely thrilled that your daughter’s wedding gown was everything you hoped for—our team works really hard to make sure every detail is perfect, so this means the world to us!
Helping with sizing, keeping you updated along the way, and seeing that ‘stunning’ dress arrive just in time? That’s the Olivia Bottega experience we love delivering! 🎉
Thank you for trusting us with such a special moment—we’re honored to be part of your family’s big day. Wishing your daughter the most beautiful fall wedding (and all the happy tears!)✨
With love,
Mary
Olivia Bottega Team
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