Oh Sew Crafty Reviews 

188
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the super fast delivery, with many orders arriving earlier than expected and dispatched quickly. People highlight excellent customer service, noting helpful staff who respond swiftly and professionally. Many consumers are very pleased with the top-notch quality and wide selection of fabrics available at great prices. However, some customers also noted issues with order fulfillment, experiencing delays, items being out of stock, or receiving incorrect products. A few other people felt customer service was unhelpful or unresponsive, especially when dealing with order problems. Additionally, some reviewers found product quality poor, with items not matching descriptions or arriving damaged.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the wide selection, quality, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting swift and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the amazing,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the quality of products and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only write a review based on my own experiences, but I really can't understand all the negative reviews. I live on the north coast of Scotland, and post usually takes a day or 2 longer to arriv... See more

Rated 5 out of 5 stars

I always use this site, the fabric quality is always amazing. I’ve had a couple of hiccups along the way, but they have always been sorted out straight away with no dramas at all.. they advertise t... See more

Rated 5 out of 5 stars

I was having difficulty identifying the colours of the cottons I wanted on the website. I emailed them asking for help. They got back to me the same day and were incredibly helpful, polite and... See more

Rated 5 out of 5 stars

I received an email this morning apologising for the delay with my order, it was out of stock and although they had searched other stores none was available. I requested a refund and this was gi... See more


Company details

  1. Fabric Store
  2. Haberdashery
  3. Scrapbooking Store
  4. Wool Store
  5. Yarn Store

Written by the company

We have an extensive range of fabrics, Dressmaking Fabric, Quilting Fabrics and also Sewing Accessories Online, Buy Patchwork Fabric, Cheap Dressmaking Fabric, Buy Cotton Fabric.


Contact info

3.8

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(188)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The wrong material was sent

The wrong material was sent: as it was sent to a relative the error wasn’t spotted until the material had been cut. An apology given but no gesture of goodwill for the error the cost of which has been born by the customer.

2 May 2026
Unprompted review
Oh Sew Crafty logo

Reply from Oh Sew Crafty

We’re very sorry that the wrong material was sent with your order. As soon as this was brought to our attention, we did apologise for the mistake.

Unfortunately, because the fabric had already been cut before the issue was identified, it limited the options available to us for resolving the matter further.

We do understand your frustration, and while mistakes can occasionally happen, they are never intentional. We appreciate your comments and will use them to help improve our processes going forward.

Rated 5 out of 5 stars

Beautiful fabrics

Beautiful fabrics. My orders are delivered promptly and with care. Amazing company would recommend it to anyone.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The John Loudon fabric I ordered…

The John Loudon fabric I ordered arrived quickly and is exactly as I had imagined from the website. I have made a scarf which I am very pleased with. I have also ordered more fabric to make a 'mother of the groom' summer outfit, but couldn't decide which design to go for, so have ordered two different ones. Am looking forward to receiving them in the next few days - then I'll make the decision😊

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Baby Bear Buttons

I purchased some buttons for a baby cardigan for my daughter. Unfortunately upon arrival, one of the buttons was slightly damaged. I emailed with picture of button and received a very prompt reply and a replacement. Very happy with overall experience

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, I am waiting on an order I made 2 weeks ago, then suddenly I received a £5 refund with no explanation at all, no email from them why I received this or where my order is, I have emailed them twice and still had no response, they have left me no choice now but to retrieve my payment, I will never buy from this company again, shocking terrible customer service.

7 April 2026
Unprompted review
Oh Sew Crafty logo

Reply from Oh Sew Crafty

We’re sorry to hear you were unhappy with your experience.

The partial refund you received was issued because one of the items in your order became unavailable while your order was being processed. We apologise if the communication around this was not clear enough.

As a busy small business handling orders across our shop and multiple online platforms, response times can occasionally be longer than we would like, but we do aim to reply to all customer enquiries as quickly as possible.

We understand your frustration regarding the delay and lack of communication and appreciate your comments, as this is something we are continually working to improve.

Rated 5 out of 5 stars

Very good company

Very good company. Any questions or problems I have had I always get a timely response. Happy to be a regular customer!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

A great business

They always have a great collection of fabrics. Any problems, they notify you straight away. Value for money and a quick turnaround from order to postage.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Oh sew efficient!

Quick to let me know material ordered was unavailable and offered refund which was sent quickly. Efficient and prompt service was impressive.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Just wow!!!!!

Was looking for quilting cottons and I'm not disappointed. Lovely selection of fabrics. Carefully packed and delivered within a few days of ordering, bear in mind this included the weekend.
One of the fabrics was out of stock was notified and after choosing a refund this was processed immediately. Beautiful fabrics and price for half metre very reasonable as well.
I narrowed down my choice as far as possible. The dilemma I now have is which fabrics from the bundle do I use!!!!!
I found the website whilist searching for quilting fabrics.
Very pleased with the whole experience with this purchase.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Good quality fabric

I have ordered from Oh Sew Crafty several times.
I like the range of fabrics, especially the option of buying some lovely print fabrics in polyester cotton, for sewing projects. The quality is excellent and I highly recommend.
Oh Sew Crafty has excellent customer service. I cannot fault the service from this family run company.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

All your craft needs under one roof

I have been into the shop many times and the selection of fabric, yarn and haberdashery is fantastic. The staff are exceptional, they will help you with anything and have always been successful. Whenever I go it's always busy but the staff are always keen to serve you. There is no where else that gives you the all round experience that Oh Sew Crafty does, it always my first port of call. Now that they do collections when you order online it's even better, and lighter on my purse because I always end up buying something else that I did plan on purchasing! I give it 10/10

21 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look