Loved the dress, super beautiful, amazing stitching, and overall quality. Delivery did take almost a month; however, customer service was really nice and helpful with quick response times, too. Would... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
Company replied
I had a great experience with Oh Polly’s customer service! A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed... See more
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Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
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Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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Best customer service I have received…
Best customer service I have received online ever! Really helpful and quick at responding. Issue resolved within 24 hours 😍
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Katie,
We're happy to hear that you had such a positive experience with our customer service! We're so glad we could resolve your issue quickly and helpfully. Thanks for your feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I had a great experience with Oh…
I had a great experience with Oh Polly’s customer service!
A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed a typo in my email address and made sure everything was sorted out smoothly — I really appreciated her attention to detail and support.
It’s always reassuring to receive such efficient and friendly assistance. I’ll definitely be shopping again!
Thank you again, Elle!
30 March 2026
Unprompted review
Reply from Oh Polly
Hey Paola,
We're happy to hear that you had a great customer service experience! We appreciate your shopping with us and your feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great dresses and great service!
Great dresses, return process for wrong sizes was easy and simple. Would shop with them again.
24 February 2026
Reply from Oh Polly
Hey Linda,
We're happy to hear that you loved our dresses and that our return process was easy for you. Thank you for your positive feedback; we appreciate your support.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Shopping online is easy and the quality…
Shopping online is easy and the quality and fit of the clothing is excellent!
30 March 2026
Unprompted review
Reply from Oh Polly
Hey Colette,
We appreciate your positive feedback and are so happy that you found our online shopping experience easy and that you love the quality and fit!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
i loved the dress
22 March 2026
Reply from Oh Polly
Hey Lucia,
We are so happy you loved it! Thanks for letting us know; we appreciate your feedback very much.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very helpful and communication was key
Very helpful and communication was key. Always great customer service. Even when there’s an issue you guys are always attentive! ❤️
22 March 2026
Reply from Oh Polly
Hey Latrice,
We appreciate you taking the time to share your feedback. We're happy to hear that our communication was helpful and that you consistently receive great, attentive support from us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great website and ordering process!
The website was super easy to use and the ordering process was quick and efficient. I am really looking forward to receiving my birthday dress as it looks stunning on the model!
30 March 2026
Unprompted review
Reply from Oh Polly
Hey Han.
We appreciate you sharing your thoughts! We're happy to hear that the website was easy to use and the ordering process was quick. We hope you love your birthday dress!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Lauren was really nice and helpful
Lauren was really nice and helpful! We definitely need more people like this in Customer Service.
On the other hand i really do hope you guys restock the Lumiki Dress :(
29 March 2026
Unprompted review
Reply from Oh Polly
Hey Lisa,
We're happy to hear that you had a positive experience. We appreciate your kind words about the service you received.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I got help updating my shipping after…
I got help updating my shipping after the 15 min window
29 March 2026
Unprompted review
Reply from Oh Polly
Hey Nadxhieli,
We're happy to hear that we could assist you with updating your shipping information! Thank you for sharing your positive experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Super friendly
Super friendly, helpful and fast responses (thank you Lauren, Elizabeth, Paige and Ellie). The customer service was outstanding; they helped me with everything I needed and resolved my issue very quickly.
29 March 2026
Unprompted review
Reply from Oh Polly
Hey Ailish,
We're happy to hear about your super friendly, helpful, and fast customer service experience. We appreciate you highlighting the support you received and are so glad that we resolved your issue quickly!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Charlene,
We're glad you find our quality consistent and our items fit you well. Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Thank you so much for the good customer service
My dress had delayed to arrive by over a week,I was worried since it was an outfit i wanted to dress for my daughter's birthday.I contacted oh polly and they acted very fast on the issue.The dress arrived a day before the birthday i was very very happy.It was a beautiful dress, thank you so much for good customer care services, am looking forward to shopping more from you.
22 March 2026
Reply from Oh Polly
Hey Emma,
We are so glad the dress arrived just in time for your daughter's birthday! We appreciate you bringing the delayed delivery to our attention, and we're happy we could resolve the issue quickly.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Customer service was so helpful and…
Customer service was so helpful and their responses were fast!
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Alecia,
We're so glad our customer service was helpful, and our responses were fast! We appreciate you taking the time to share your positive feedback with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Excessive email for sale. Obscure email for points expiring.
I was saving up my points for almost 2 years, typically if there was a sale of some sort I’d get emails, texts, notifications in your face.
I had 35$ in rewards I was looking to use for my cousins wedding and come to find they’ve expired. When I consulted they said they sent an email. Most obscure email they’ve ever sent me. Not to mention since I’ve discovered them their prices have skyrocketed. They want Mac Duggal prices. Absolutely not.
I used to tell everyone and their mothers to use this shop but now, not a chance. Thank god for Showpo.
29 November 2025
Unprompted review
Reply from Oh Polly
Hi Adriana,
Thank you for taking the time to share your feedback, we’re really sorry to hear about your experience with your rewards and understand how disappointing this must have been.
We’d really like to look into this further for you and review what’s happened. To allow us to access your details, please could you respond to our GDPR request via Trustpilot? Once this is completed, we’ll be able to investigate this properly and assist you further.
We hope to resolve this for you as quickly as possible.
Thanks,
Oh Polly Customer Care Team
Always a great experience shopping at…
Always a great experience shopping at Oh Polly. Wish I could buy everything. Hehe.
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Jennifer,
We're glad you enjoyed your experience with us! It's wonderful to hear you have such positive feelings while shopping with us. Thank you for your kind feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
The dresses really feel good & gives…
The dresses really feel good & gives you a confidence boost. I had to return them, because i ordered a S. Normally i wear an S, it fits good on the belly & stuff, but the arms are really tight. But also the return is quite good. My dress in M is already underway.
26 March 2026
Unprompted review
Reply from Oh Polly
Hey,
We're happy to hear that our dresses make you feel confident! We appreciate your feedback about the sizing and the return process.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
amazing solved the issue immediately…
amazing solved the issue immediately was super sweet
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Raven,
We are so glad that we could resolve your issue quickly and that you had a positive experience. Thank you for your kind feedback; we appreciate it!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great Customer Service
While we did not keep the dress we ordered for my daughter's prom, the communication/return experience with Oh Polly was wonderful and I would recommend them solely on that.
12 March 2026
Reply from Oh Polly
Hey Sarah,
We're happy to hear that our communication and return process met your expectations! Thank you for sharing your positive experience; we appreciate your recommendation.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Denisa,
We're happy to hear that you had a great experience with our customer service! Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Non-transparent for the customer
Non-transparent for the customer. The return process was hard to find and made it unnecessarily complicated.
19 March 2026
Reply from Oh Polly
Hello,
Thank you for your feedback, we’re sorry to hear that you found the returns process unclear.
Our returns policy, including the timeframes for refunds and store credit, is outlined across our website and returns portal. For international orders placed before 27 February 2026, items must be returned within 30 days for a refund, or within 45 days for store credit.
In this case, your order was placed on 25 January and the return was registered on 6 March, which is 10 days outside of the 30 day refund window. As a result, the return was eligible for store credit in line with our policy.
Your feedback is valuable in helping us improve how we communicate our returns process. If you need any further help, please feel free to reach out to our support team at hello@ohpolly.com.
Thanks,
Oh Polly Customer Care Team
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