Loved the dress, super beautiful, amazing stitching, and overall quality. Delivery did take almost a month; however, customer service was really nice and helpful with quick response times, too. Would... See more
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Review summary
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Reviews shaping this summary
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
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I had a great experience with Oh Polly’s customer service! A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed... See more
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Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
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Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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Wonderful customer service
Wonderful customer service. Every time I contact them they are friendly and happy to help. The few times I contacted them, they always resolve my issue and go above and beyond for customers. Thank you! :)
3 April 2026
Unprompted review
Reply from Oh Polly
Hey Anna,
We appreciate you taking the time to share your positive experience. We are happy to hear that our team's friendly and helpful service resolved your issues effectively. It's great to know we exceeded your expectations. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Sarah,
Thank you for the amazing review! We're so pleased to hear you had a great experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Your customer service is amazing
Your customer service is amazing! Super nice and efficient
4 April 2026
Reply from Oh Polly
Hey Noemi,
We appreciate your feedback! We are so happy to hear you had an amazing experience with our efficient and nice customer service.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Genevieve Dress - Corset wire stayed bent
We had to return a dress due to a fault and I just want to say how amazing Customer Services have been through the whole process. I spoken to a few people and every single person was so helpful and I’m really impressed how it’s been resolved. The dress was the Genevieve and this dress is absolutely beautiful just a shame about the corset. We have ordered a few items now from oh Polly and never had any issues with any dresses before and our first time dealing with customer services everything went so smoothly and no stress. Staff was very pleasant on every email. Thank you all at Oh Polly.
4 April 2026
Unprompted review
Reply from Oh Polly
Hey,
We appreciate you taking the time to share your experience. We're happy to hear that our team provided amazing support and efficiently resolved the issue.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great costumer service
Great costumer service, received quick and excellent service!
4 April 2026
Unprompted review
Reply from Oh Polly
Hey Delin,
We are happy to hear that you received quick and excellent support! Thank you for taking the time to share your positive experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Todireanu,
Thank you so much for the 10/10 recommendation! We really appreciate your support.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Terrible Taking Advantage Policies
I literally just ordered my items and accurately imported my address but once I clicked payment it disregarded my unit number. I’ve tried calling, virtual assistance, and basically if you don’t edit it within 15 mins or cancel within 15mins they’re basically taking ur money. So if it sends to the wrong address it’s my fault when I imported everything correctly, every time I order o line I always double check the address information. This is really disappointing given the amount of money one spends and that my graduation is in May don’t order from here if this is a major event for you.
2 April 2026
Unprompted review
Reply from Oh Polly
Hey Monica,
Thank you for your review. We’re sorry to hear about your experience, especially with such an important event coming up.
We dispatch orders as quickly as possible, which is why we allow a 15 minute window for edits or cancellations. Extending this window would mean earlier cut-off times for next day and express delivery.
We can see you contacted us via WhatsApp, and our team was able to make a one-off exception to stop your order in the warehouse due to the circumstances. We also found that your unit number had been entered, but not explicitly labelled as “Unit,” so this was the only amendment made.
Your order has now been dispatched and is on track to arrive soon. We hope you have a lovely graduation, and thank you again for sharing your feedback.
Thanks,
Oh Polly Customer Care Team
I made orders for a top and a dress…
I made orders for a top and a dress they acc have amazing cloth i love some of their clothes feels nice in summer as well as could wear their long leave tops under a coat in winter and they genuinely have a good material to it. i really like how the clothes lay on and look for sales girls !
3 April 2026
Unprompted review
Reply from Oh Polly
Hey Wiktoria,
We're happy you find our clothes amazing and versatile for all seasons! It's great to know you appreciate the material and fit. Thank you for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
** Updated review after refunding original payment method, thanks oh Polly from a happy customer who will be returning!
I ordered a number of dresses from Oh Polly for my 30th birthday as I wanted a special dress. I went away for my birthday and my delivery was sent back 15 days after it was delivered as I had to ask a relative to send back for me once I realised I would miss the return date of 14 days. I missed this by ONE day and the item was returned in 15 days. I have now been given £483 onto a gift card when i selected for this to be sent back to the original payment method. I have sent the items back in perfect condition. I now have a huge amount on a gift card that i never asked for and absolutely no way to contact anyone to try and get this refunded onto the original method. This is a huge amount of money which quite frankly, nobody can afford to keep on a gift card and i returned the items in perfect condition and they are holding my money on a gift card, for missing out on ONE day! I do not understand how they are allowed to do this
2 April 2026
Unprompted review
Reply from Oh Polly
Hey Amy,
Thank you for your review. We’re sorry to hear you were unhappy with your return experience!
Your order was delivered on 11 March, so the 14 day refund period ended on 25 March. As your return was registered on 26 March, this was unfortunately one day outside of that timeframe.
Under UK consumer law, customers are entitled to return items for a refund within 14 days of delivery. We also offer exchanges within 14 days and store credit within 30 days of delivery for added flexibility.
As a gesture of goodwill, we’ve deactivated the gift card and arranged for your refund to be returned to your original payment method.
Thanks again for taking the time to share your feedback.
Thanks,
Oh Polly Customer Care Team
They gave me a helpful date to know…
They gave me a helpful date to know when the dress is back in stock!
2 April 2026
Unprompted review
Reply from Oh Polly
Hey Sydney,
We're happy to hear that we could provide you with helpful information about the dress's availability. Thank you for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Aaliyah,
We're happy to hear that we provided helpful and quick assistance. Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Ordering multiple sizes for Grad
I have my graduation in May and I chose to go with Oh Polly since I’ve always wanted to try their dresses, specially for this special occasion. I have been panicking because I have to leave my state for my graduation and I had to order as many dresses as possible at the time I had to order. When I found my favorite one from one of my Oh Polly’s order I tried to return the other ones but I could only get one option for my return, that’s when I contacted the Oh Polly’s customer service team and Eleanor (Elle) helped me tremendously. I’m so happy with my experience now and I feel truly fulfilled. Thank you Elle and I can’t wait to feel and look so Oh Polly in May!
1 April 2026
Unprompted review
Reply from Oh Polly
Hey Manda,
We're so glad you enjoyed your experience and found a dress for your graduation! We appreciate you sharing how helpful our customer service was in resolving your return options. Thank you for your positive feedback; we hope you feel amazing in your dress!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
they have the nicest customer service
25 March 2026
Reply from Oh Polly
Hey Ezgi,
We appreciate you pointing out our team's dedication to providing great support. Thank you for your kind words!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great products!
The product was great overall, however one item which was listed as XS/S was difficult to get into since my size is S. However, it was quite comfortable, as were the rest of the products. The quality is amazing, as always, and the dress and bodysuits look amazing. Love shopping from Oh Polly!
1 April 2026
Unprompted review
Reply from Oh Polly
Hey Ju,
We're happy to hear that you loved the quality and designs! We appreciate your feedback regarding the XS/S item and its sizing. We'll consider this as we improve our size guides. Thanks for shopping with us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Oh Polly has Good quality and very …
Oh polly has Good quality and very good customer service ☺️
1 April 2026
Unprompted review
Reply from Oh Polly
Hey Marilena,
We appreciate your positive feedback! We're happy you found our quality and customer service to be very good. Thank you for taking the time to share.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Rahma,
We're happy you had a good experience and found beautiful dresses. Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
So happy witb dress looks amzimh
16 November 2025
Unprompted review
Reply from Oh Polly
Hey Keeva,
We're so happy to hear that you think the dress looks amazing! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
No order, delayed refund!
I got in touch with Oh Polly after Evri left my parcel on a DOORSTEP and the wrong doorstep at that. Firstly, they asked me to fill out a non receipt of goods form - that’s fine. What’s bizarre is that they wouldn’t accept an e-signature. Extremely strange as even legal documents can be signed via e-signature these days and courts have no issue with this. In my opinion, they just want to make it as difficult as possible for the customer to get their refund. I filled out the form, and responded to Evri when they reached out for more information (on Friday), and 5 days later, Oh Polly are asking me to respond to Evri… even though I already have! I wouldn’t be so frustrated if I didn’t need the refund so badly so I can place another order before my holiday next week. In addition to this, the last order I placed with Oh Polly before this, they ended up refunding me for one of the items as they never even had it in stock! For a brand that has been up and running for years now, they really are pretty incompetent and a lot of their policies (re wet signatures) are extremely outdated and unnecessary.
25 March 2026
Unprompted review
Reply from Oh Polly
Hello Shubna,
Thank you for taking the time to leave your review. I’m really sorry to hear about your experience and completely understand your frustration.
I can see you had already responded to Evri, and I appreciate you doing this so promptly. I also understand your concerns regarding the claims process, while the requirement for a hand-signed form is a contractual obligation set by Evri, we do recognise this may feel outdated and have passed your feedback on to them directly.
From our side, the parcel was marked as delivered within the correct geolocation of the address provided at checkout. If you’re not going to be in to receive your parcel, we would recommend updating your delivery preferences or selecting a parcel shop, as otherwise parcels may be left in a safe place such as a doorstep.
I’m really sorry again for the inconvenience caused and hope we can provide a smoother experience for you in the future.
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Ida,
We're so glad that you found our team helpful and kind! We appreciate your positive feedback very much.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I had a great experience with Oh Polly
I had a great experience with Oh Polly! The website is easy to use, delivery was fast, and the products are high quality. Keep it up!
31 March 2026
Unprompted review
Reply from Oh Polly
Hey Nora,
We're happy you had a great experience! It's wonderful to hear that you found our website easy to use and were pleased with the fast delivery and product quality. Thanks for the positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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