Loved the dress, super beautiful, amazing stitching, and overall quality. Delivery did take almost a month; however, customer service was really nice and helpful with quick response times, too. Would... See more
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Review summary
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Reviews shaping this summary
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
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I had a great experience with Oh Polly’s customer service! A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed... See more
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Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
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Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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Reply from Oh Polly
Hey Anita,
We appreciate your feedback! We are so happy you loved the quality of our products and customer service. Thanks for your support!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I’ve had two consecutive terrible…
I’ve had two consecutive terrible experiences with Oh Polly, and I would strongly advise others to be cautious.My first order was sent to the wrong city, despite me confirming my correct delivery address and paying extra for express delivery. Not only did they fail to deliver it correctly, but I was never refunded for the express shipping I paid for. I had to personally track down and collect the parcel myself.For my second order, the situation was even worse. I waited around 3 weeks before they finally declared the parcel lost, and nearly a full month to receive my refund. This is completely unacceptable for an online retailer.To make matters worse, the “compensation” they offered was a discount code that doesn’t even work.This shows a clear lack of accountability, poor customer service, and no real effort to resolve issues properly. After two failed orders in a row, I have completely lost trust in this brand.
I will not be ordering again.
28 March 2026
Unprompted review
Reply from Oh Polly
Hello Ioana,
Thank you for your feedback. We’re sorry to hear you feel this way.
To clarify, your first order, placed on December 17, 2025, was delivered on December 23, 2025, which is within our express delivery timeframe of 2-5 working days. It was also shipped to the exact address entered at checkout.
The code you mentioned was a gift card, not a discount code. As explained via email, gift cards cannot be used on pre-order items due to checkout restrictions. I'm so sorry about this!
We’re sorry again for the disappointment caused here, and appreciate your feedback.
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey,
We appreciate your feedback. Thanks for your support!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I've always found myself drawn back to…
I've always found myself drawn back to Oh Polly dresses because they truly feel like a dream. I’m so excited to wear my dress and show it off!
16 December 2025
Unprompted review
Reply from Oh Polly
Hey Amenze,
We're happy to hear that our dresses feel like a dream to you! We hope you enjoy showing off your dress!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Very understanding and accommodating!
9 April 2026
Unprompted review
Reply from Oh Polly
Hey Claire,
We appreciate your positive feedback and are so glad we could meet your needs! Thanks!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Really good costumer service
Really good costumer service. Helped me with my problem quickly. And good quality clothes.
9 April 2026
Unprompted review
Reply from Oh Polly
Hey Bella,
We're happy to hear that our customer service was helpful and efficient in resolving your issue! Thank you for the positive feedback on our clothing quality.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Ordered something online
Ordered something online.
They have left it in a “safe” place, god knows outside who’s door if they did, I have came home from work to no package. They are telling me it’s not their problem and that it’s a civil matter from the point of delivery- this was never delivered mind you. Disgusting.
9 April 2026
Unprompted review
Reply from Oh Polly
Hello Adriana,
We’re sorry to hear about your experience and understand how frustrating this situation is.
After reviewing the matter, we can confirm that this case has been escalated further due to multiple denial of receipt claims linked to the account. It has now been referred to Evri’s Fraudulent Claims Team for formal investigation.
If any new relevant information comes to light, please send it directly to our customer service team so it can be added to the investigation.
If you believe the parcel has been unlawfully removed from the delivery location, we would recommend reporting this to your local police.
Thanks,
Oh Polly Customer Care Team
Loved the dress and the quality of it
Loved the dress and the quality of it! The website recommended me a size 4 but after reading reviews and checking size I decided to size up to a size 6. Glad I did because it fit perfectly. For reference I am 130 lbs, 5’2 1/2, and I am a size 32DD
7 April 2026
Unprompted review
Reply from Oh Polly
Hey Diana,
We're glad you loved the dress and its quality! Thank you for sharing your sizing experience and measurements; it's very helpful for other customers. We appreciate your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Accessible and supportive customer service
Oh Polly are always very understanding and supportive. Accessible contact methods and easy to resolve issues. Elle in particular helped resolve my query and made me feel supported. Thanks!!
7 April 2026
Unprompted review
Reply from Oh Polly
Hey Chantelle,
We're happy to hear that our team was supportive and understanding! We appreciate your feedback and are so glad we could resolve your query. Thanks for taking the time to share your positive experience.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Rosette
My items arrived on time, and the dress is really beautiful. Just be careful it runs smaller than standard sizes.
7 April 2026
Unprompted review
Reply from Oh Polly
Hey Darinka,
We're happy to hear that your item arrived on time and that you find the dress beautiful! We appreciate your feedback regarding the sizing.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Oh Polly has great quality items with…
Oh Polly has great quality items with great customer service as well! Couldn’t recommend more
7 April 2026
Unprompted review
Reply from Oh Polly
Hey Bryonna,
We appreciate you taking the time to share your thoughts! We are so happy to hear that you find our items to be of great quality with great customer service.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Everything was clear and worked really…
Everything was clear and worked really well!
7 April 2026
Unprompted review
Reply from Oh Polly
Hey Fay,
We're happy to hear that everything was clear and worked well for you! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Refusing refunds for items that are…
Refusing refunds for items that are unworn without providing proof. Will not purchase from this site again.
6 April 2026
Unprompted review
Reply from Oh Polly
Hello Alisha,
We’re sorry to hear you’ve had this experience.
We’ve reached out via Trustpilot to request your order details, as these weren’t included in your review. Please send them over so we can look into this further for you.
Please note that returned items must be sent back in their original condition, with tags and hygiene stickers intact. All returns are inspected upon arrival at our warehouse, and items not meeting these conditions may be refused in line with our returns policy.
Once we have your details, we’ll be happy to review this for you.
Thanks,
Oh Polly Customer Care Team
Really not happy I ordered much wanted…
Really not happy I ordered much wanted sweatshirt for my daughter’s 21st on 2/4/26. I have next day delivery and we are now 5/4/26. I do u understand it is Easter weekend but I ordered another item separately on same day and arrived next day . It was still saying awaiting dispatch therefore reached out to ask when I would receive this to be told there is an inventory issue and I would receive a refund . This is not acceptable , when was I going to be told this if I hadn’t asked and why take my money in the first place if this is the case . It also shows that item is available to buy therefore I have gone on and repurchased . Not acceptable !
5 April 2026
Unprompted review
Reply from Oh Polly
Hello Victoria,
Thank you for your feedback. I can see that your order has since been delivered.
Due to the bank holiday weekend, there was a slight delay in dispatch for items from the newest Bo+Tee Rebloom collection, meaning some orders shipped a little later than expected. We did have messaging on-site to advise of this, though I’m really sorry if this wasn’t seen.
I’ve shared your feedback with our wider team so we can continue improving communication and help prevent situations like this in the future. We appreciate you bringing this to our attention!
Thanks,
Oh Polly Customer Care Team
Really attentive to responding to my…
Really attentive to responding to my communications. My daughter looked fantastic in her beautiful new dress for her TY Ball
5 April 2026
Reply from Oh Polly
Hey Fiona,
We're happy to hear that we responded quickly to your messages. It's wonderful your daughter looked fantastic in her dress. Thank you for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Amanda,
We're happy to hear that you found our clothes pretty and easy to purchase. Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Stephanie was really helpful.
4 April 2026
Unprompted review
Reply from Oh Polly
Hey Lily-Ann,
We're happy to hear that you had a positive experience. Thank you for your kind words; we appreciate your feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Costumer services = 10/10
When it comes to costumer services, oh Polly gets a 10 pot of 10, in all my experiences.
3 April 2026
Reply from Oh Polly
Hey Pamela,
We're happy to hear that our customer service has consistently exceeded your expectations. Thank you for taking the time to share your positive experience with us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Wonderful customer service
Wonderful customer service. Every time I contact them they are friendly and happy to help. The few times I contacted them, they always resolve my issue and go above and beyond for customers. Thank you! :)
3 April 2026
Unprompted review
Reply from Oh Polly
Hey Anna,
We appreciate you taking the time to share your positive experience. We are happy to hear that our team's friendly and helpful service resolved your issues effectively. It's great to know we exceeded your expectations. Thank you!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Sarah,
Thank you for the amazing review! We're so pleased to hear you had a great experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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