Loved the dress, super beautiful, amazing stitching, and overall quality. Delivery did take almost a month; however, customer service was really nice and helpful with quick response times, too. Would... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
Company replied
I had a great experience with Oh Polly’s customer service! A special thank you to Elle, who was incredibly kind, professional, and quick to help me resolve a small issue with my order. She noticed... See more
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Excellent customer service! For every single request I made, the response was incredibly fast and efficient. They truly went above and beyond to make sure I was satisfied. The item is perfect, exactly... See more
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Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I got help updating my shipping after…
I got help updating my shipping after the 15 min window
29 March 2026
Unprompted review
Reply from Oh Polly
Hey Nadxhieli,
We're happy to hear that we could assist you with updating your shipping information! Thank you for sharing your positive experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Super friendly
Super friendly, helpful and fast responses (thank you Lauren, Elizabeth, Paige and Ellie). The customer service was outstanding; they helped me with everything I needed and resolved my issue very quickly.
29 March 2026
Unprompted review
Reply from Oh Polly
Hey Ailish,
We're happy to hear about your super friendly, helpful, and fast customer service experience. We appreciate you highlighting the support you received and are so glad that we resolved your issue quickly!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Charlene,
We're glad you find our quality consistent and our items fit you well. Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Thank you so much for the good customer service
My dress had delayed to arrive by over a week,I was worried since it was an outfit i wanted to dress for my daughter's birthday.I contacted oh polly and they acted very fast on the issue.The dress arrived a day before the birthday i was very very happy.It was a beautiful dress, thank you so much for good customer care services, am looking forward to shopping more from you.
22 March 2026
Reply from Oh Polly
Hey Emma,
We are so glad the dress arrived just in time for your daughter's birthday! We appreciate you bringing the delayed delivery to our attention, and we're happy we could resolve the issue quickly.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Customer service was so helpful and…
Customer service was so helpful and their responses were fast!
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Alecia,
We're so glad our customer service was helpful, and our responses were fast! We appreciate you taking the time to share your positive feedback with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Excessive email for sale. Obscure email for points expiring.
I was saving up my points for almost 2 years, typically if there was a sale of some sort I’d get emails, texts, notifications in your face.
I had 35$ in rewards I was looking to use for my cousins wedding and come to find they’ve expired. When I consulted they said they sent an email. Most obscure email they’ve ever sent me. Not to mention since I’ve discovered them their prices have skyrocketed. They want Mac Duggal prices. Absolutely not.
I used to tell everyone and their mothers to use this shop but now, not a chance. Thank god for Showpo.
29 November 2025
Unprompted review
Reply from Oh Polly
Hi Adriana,
Thank you for taking the time to share your feedback, we’re really sorry to hear about your experience with your rewards and understand how disappointing this must have been.
We’d really like to look into this further for you and review what’s happened. To allow us to access your details, please could you respond to our GDPR request via Trustpilot? Once this is completed, we’ll be able to investigate this properly and assist you further.
We hope to resolve this for you as quickly as possible.
Thanks,
Oh Polly Customer Care Team
Always a great experience shopping at…
Always a great experience shopping at Oh Polly. Wish I could buy everything. Hehe.
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Jennifer,
We're glad you enjoyed your experience with us! It's wonderful to hear you have such positive feelings while shopping with us. Thank you for your kind feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
The dresses really feel good & gives…
The dresses really feel good & gives you a confidence boost. I had to return them, because i ordered a S. Normally i wear an S, it fits good on the belly & stuff, but the arms are really tight. But also the return is quite good. My dress in M is already underway.
26 March 2026
Unprompted review
Reply from Oh Polly
Hey,
We're happy to hear that our dresses make you feel confident! We appreciate your feedback about the sizing and the return process.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
amazing solved the issue immediately…
amazing solved the issue immediately was super sweet
28 March 2026
Unprompted review
Reply from Oh Polly
Hey Raven,
We are so glad that we could resolve your issue quickly and that you had a positive experience. Thank you for your kind feedback; we appreciate it!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great Customer Service
While we did not keep the dress we ordered for my daughter's prom, the communication/return experience with Oh Polly was wonderful and I would recommend them solely on that.
12 March 2026
Reply from Oh Polly
Hey Sarah,
We're happy to hear that our communication and return process met your expectations! Thank you for sharing your positive experience; we appreciate your recommendation.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Denisa,
We're happy to hear that you had a great experience with our customer service! Thank you for your positive feedback; it means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Non-transparent for the customer
Non-transparent for the customer. The return process was hard to find and made it unnecessarily complicated.
19 March 2026
Reply from Oh Polly
Hello,
Thank you for your feedback, we’re sorry to hear that you found the returns process unclear.
Our returns policy, including the timeframes for refunds and store credit, is outlined across our website and returns portal. For international orders placed before 27 February 2026, items must be returned within 30 days for a refund, or within 45 days for store credit.
In this case, your order was placed on 25 January and the return was registered on 6 March, which is 10 days outside of the 30 day refund window. As a result, the return was eligible for store credit in line with our policy.
Your feedback is valuable in helping us improve how we communicate our returns process. If you need any further help, please feel free to reach out to our support team at hello@ohpolly.com.
Thanks,
Oh Polly Customer Care Team
I’m really disappointed with my experience
I’m really disappointed with my experience ordering from Oh Polly.
I paid extra for 1–2 business day express shipping, but my order was never even dispatched. The tracking has been stuck on “shipment information received,” meaning the parcel was never handed to the courier.
Customer service repeatedly told me the item was “lost” and pushed me to file a claim through a third-party (Protect Plus), instead of resolving the issue directly or sending a replacement.
This caused unnecessary stress, especially as I needed the dress by a specific date.
Overall, very poor handling of the situation and not what you’d expect when paying for express delivery.
26 March 2026
Unprompted review
Reply from Oh Polly
Hey Patricia,
We’re really sorry to hear about your experience, we completely understand how frustrating this must have been.
We just wanted to clarify that Protect+ is a service selected at checkout, designed to resolve issues like lost or undelivered orders as quickly as possible. While our standard internal process can take up to 5 days to investigate delivery issues, Protect+ allows claims to be reviewed much faster, with most being resolved within 1 business day.
As your tracking hadn’t updated after dispatch, this is exactly the type of situation Protect+ is there to help with. We can see that once a claim was opened, your order was refunded in full.
That said, we’re really sorry for any confusion around this process and how it was communicated to you. We completely appreciate your feedback and will be reviewing this internally to improve the experience going forward.
Thanks,
Oh Polly Customer Care Team
I am very pleased
If you have a problem with shipping send them an email, they will help you out best they can. I am very pleased with my order, will be ordering again.
17 March 2026
Reply from Oh Polly
Hey JJ,
We are so happy to hear that you are pleased with your order and that our team could assist you! Thank you for your positive feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Customer services was fantastic
Customer services was fantastic, quick response and very helpful
24 March 2026
Unprompted review
Reply from Oh Polly
Hey Megan,
We're so glad our customer service was fantastic and helpful! Thank you for your positive feedback; we appreciate you taking the time to share.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Amazing quality
Amazing quality, dress is exactly as what is shown in pictures. Sizing chart helped tremendously. 5’3, 150 pounds and a Medium in dresses. Size 6 was the perfect size!
24 March 2026
Unprompted review
Reply from Oh Polly
Hey Jessica,
We're happy to hear that the dress met your expectations and that our sizing chart was helpful in finding the perfect fit. Thank you for sharing your positive experience with us!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
great customer service
I had an issue with a delayed delivery due to the carrier. The parcel wasn't going to arrive before my holiday so I got in contact with customer services. The response was swift and they arranged for the parcel to be sent back and issued a refund. I believe a company is carried by its customer service and how they respond when an issue arises. They handled this very well and I will continue to order in future (though I may not cut it so fine with pre-holiday orders!)
24 March 2026
Unprompted review
Reply from Oh Polly
Hey Laura,
We appreciate you sharing your experience. We are happy to hear that our team was able to quickly resolve the delivery issue and arrange a refund for you.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hi El,
Thank you very much for taking the time to leave a review. We are absolutely thrilled to hear that you are delighted with our service!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Birthday Discount
Quick responses, easy resolutions to problems. I had an issue with my birthday discount being invalid and they fixed it very easily with the help of Lauren and Louise.
23 March 2026
Unprompted review
Reply from Oh Polly
Hey Nadia,
We're happy to hear that the issue with your birthday discount was resolved quickly and easily. We appreciate your positive feedback and are glad you enjoyed your experience with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
About your website
Your Website is very clear and organized. I find everything I wanted so fast. And the check out was also very fast and clear.
23 March 2026
Unprompted review
Reply from Oh Polly
Hey Lena,
We're happy to hear that our website's clarity and organisation helped you find everything quickly and that you had a fast, clear checkout experience. We appreciate your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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