Ordered 20 Inch Tournament Folding Mahogany Maple Chess Set, arrived promptly however with slight defect. Replacement arrived quickly, very, very satisfied with the speed of communication a... See more
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Review summary
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The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more
I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more
I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more
Company details
Written by the company
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Contact info
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, United Kingdom
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4.7
Excellent
473 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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My Chess ♟ Pieces Haven’t Turned Up…
My Chess ♟ Pieces Haven’t Turned Up Yet!
An Update On When I Can Expect Them Would Be Great!!!
27 March 2025
Reply from OfficialStaunton
Thank you for your feedback, though we're naturally disappointed to see a negative review rather than being contacted directly.
We’d like to clarify that your order was dispatched promptly and tracking details were emailed to you. According to the courier's tracking history, there were three attempted deliveries. The parcel was then held securely at the depot, awaiting your instructions for redelivery or collection.
Had you reached out to us, we would have gladly assisted you in resolving the issue quickly.
We always strive to provide the best service possible, but once a parcel is in the hands of the courier, successful delivery does rely on the recipient following up when delivery attempts fail.
We’re happy to arrange redelivery if the parcel is still at the depot, or offer alternative solutions. Please get in touch with us directly so we can resolve this for you swiftly.
Kind regards,
Customer Service Team
The Official Staunton Chess Company
13inch magnetic chess set
I purchased the 13inch board magnetic chess set. The King is 52mm high and the board folds in half with the pieces stored in the base when not in use. The build quality is excellent, this size board and pieces is fine for general use and the price is most sensible. Very pleased with my purchase.
26 March 2025
Reply from OfficialStaunton
Thank you so much for your kind words and thoughtful review!
We’re really pleased to hear that you’re enjoying the 13-inch magnetic chess set — it’s such a handy and well-made little set, perfect for casual games and easy to tuck away when not in use. Great choice!
It means a lot to us that you’ve taken the time to share your experience. If you ever need anything else, we’re always here to help.
Wishing you many enjoyable games ahead!
Warm regards,
*The Official Staunton Chess Company Team*
I Have just had delivered a superb…
I Have just had delivered a superb chess set the quality of workmanship is outstanding I cannot recommend this company enough, I will have many wonderful games with this set, a real joy to own thank you Staunton
21 March 2025
Reply from OfficialStaunton
Thank you so much for your wonderful feedback!
We’re absolutely thrilled to hear how pleased you are with your new chess set — knowing it’s bringing you joy and will be part of many great games is exactly why we do what we do.
Your kind words about the craftsmanship and your recommendation truly mean the world to us. If we can ever assist you again in the future, it would be our pleasure.
Enjoy every move!
Warmest regards,
The Official Staunton Chess Company Team
Exceptional Customer Service
Exceptional Customer Service.
We ordered a beautiful Lewis Men chess set. The pieces are really nice and include the Berserker which is my favorite. Unfortunately the board was damaged in transit but the issue was dealt with very quickly by OfficialStaunton Customer Service. We received a quick response to the initial email and a resolution was organised. Couldn't be happier with the set and credit where it is due.
Good work Official Staunton! Thanks.
18 March 2025
Unprompted review
Reply from OfficialStaunton
Thank you so much for your lovely review and kind words!
We're delighted to hear how much you're enjoying the Lewis Chessmen set — the Berserker is a fantastic favourite! We're also really glad we could resolve the board issue swiftly for you. While we always hope everything arrives in perfect condition, we’re here to make things right when hiccups do happen.
Your feedback means a lot to us, and we truly appreciate you giving us the chance to put things right.
Wishing you many wonderful games ahead!
Warm regards,
The Official Staunton Chess Company Team
I’ll be returning
From the get go, my entire experience has been flawless. I enter the site, I pretty much immediately find the section, as well as selection I am looking for. I know my budget, I know the aesthetic I’m looking for. Boom, there it was, the Winchester Anegre set. Ideal for what I wanted.
I order without issue, finding no problem going through checkout.
Within days the items are with me. They’re each pristine. I open the board, I see it’s well packed, secure soft tabs over each corner. No damage to any packaging. On inspection, there was the tiniest of cracks in the side of the board. It made no difference to the playability of the board. I email, just to let them know, that the board was damaged, but must of been prior to packaging at the factory, just after QA or something, because no damage to the packaging, whatsoever.
We came to an agreement, instead of the hassle of getting the board collected, and me not seeing the biggest issue, they knocked a little something off for me.
I have to be honest, it’s no wonder this is why these guys are the best. In every sense. Amazingly beautiful products, and a customer care ethic that is second to none.
I’ll be returning.
14 March 2025
Unprompted review
Reply from OfficialStaunton
Thank you so much for this brilliant and detailed review — it really means a lot to us.
We’re so pleased to hear that from browsing to checkout to delivery, everything flowed smoothly for you. The Winchester Anegre set is a stunning choice, and we’re glad it hit the mark both in look and feel.
We really appreciate your understanding regarding the board issue — things like that are rare, but when they do slip through, we’re always here to make things right as simply as possible.
It’s wonderful to know you felt well looked after, and we’re genuinely grateful for your kind words about our service and products.
We’ll be very happy to welcome you back anytime!
Warmest regards,
The Official Staunton Chess Company Team
Great product delivered in good time…
Great product delivered in good time and damage free
9 March 2025
Fabulous service
Fabulous service. Very well packaged and arrived promptly. The set is beautiful. Exactly what I wanted as a gift for my son.
4 March 2025
Reply from OfficialStaunton
Thank you for your kind words!
We’re so pleased to hear everything arrived safely and on time — just as it should. Enjoy your new chess set, and we hope it brings many great games your way.
All the best,
The Official Staunton Chess Company Team
Reply from OfficialStaunton
Thank you for your kind words!
We’re delighted to hear you’re happy with both the chess set and the service. It’s always a pleasure to serve customers like you — enjoy many memorable games ahead!
Best wishes,
The Official Staunton Chess Company Team
Excellent service
23 February 2025
Reply from OfficialStaunton
Thank you for your kind words!
We really appreciate your support and are so glad you were happy with our service. We're always here if you need anything in future.
Best regards,
The Official Staunton Chess Company Team
Fast reliable delivery
Fast reliable delivery. Easy order process. Good quality product.
6 February 2025
Reply from OfficialStaunton
Thanks for your kind words! We're delighted you found the ordering process easy and that your chess set arrived quickly. Enjoy your new set, and happy playing! ♟😊
Purchased my first "proper" set from…
Purchased my first "proper" set from official Staunton and couldn't be happier. Beautiful quality, great service and excellently packaged. Very pleased.
29 January 2025
Reply from OfficialStaunton
That’s fantastic to hear! We’re thrilled that your first "proper" set has lived up to expectations. Enjoy every game, and thank you for choosing Official Staunton! ♟😊
Excellent all round
Extremely quick, professional and no fuss service. Would highly recommend M!
4 February 2025
Reply from OfficialStaunton
Thank you for your kind words! We’re glad you had a smooth experience with us. Enjoy your chess set, and happy playing! ♟😊
My first "Proper" Chess set
My first "Proper" Chess set, lovely maple board, piece's look good with a nice weight to them, nice slide lid storage box, arrived well packaged in 48 hours, luckily was on sale when purchased just after Christmas. Very pleased with it.
6 January 2025
Reply from OfficialStaunton
We're so glad you're happy with the board, pieces, and storage box—and great timing on the sale too! Enjoy your set, and thanks for choosing Official Staunton! ♟😊
Birthday Gift
Was searching for a birthday present for my husband and came across your site.I have a beautiful upcycled chess table purchased from a friend who deals in restoring old furniture.So pleased with the quality and the quick delivery of my chess pieces. Thank you
2 January 2025
Reply from OfficialStaunton
That sounds like an amazing find! An upcycled chess table paired with a quality set of pieces—what a perfect match. So glad you’re happy with the pieces and the fast delivery. Hope your husband loves his gift and gets plenty of great games in. Thanks for choosing us! 😊♟️
Reply from OfficialStaunton
Really appreciate that! Glad you had a great experience—thanks for the recommendation! 😊♟️
Excellent item.and very fast delivery
7 January 2025
Reply from OfficialStaunton
Glad to hear you're happy with your purchase and the speedy delivery! Thanks for choosing us.
– Carl at Official Staunton
Excellent but be wary of isle of sky set
Good price, perfect condition, nicely wrapped and posted immediately.
The actual set (isle of sky) was okay not as detailed as I would have liked and too uniform - not the sellers fault. Most people will be happy.
29 December 2024
Reply from OfficialStaunton
Appreciate the honest feedback! Glad you found the price fair and the service smooth. Sorry to hear the set wasn’t as detailed as you’d hoped, but hopefully, it still provides plenty of enjoyment. Thanks for choosing us!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you're happy with the board and pieces! We appreciate your support and hope you enjoy many great games. Thanks for your order!
– Carl at Official Staunton
Looking for chess set don't look any further than Staunton you won't ne disappointed
Beautiful made packing excellent my husband is thrilled with chess set and chess board..and better still prices were amazing..
29 December 2024
Reply from OfficialStaunton
What a lovely review—thank you! So glad to hear your husband is thrilled with his chess set and board. We really appreciate your kind words and support. Wishing you both many enjoyable games!
– Carl at Official Staunton
Absolutely exquisite!!
This chess board and pieces are a work of art! this shouldn’t be sitting in my semi detached property but on a pedestal in the Louvre museum!! I can’t even express my joy in receiving this on a review but I’ll give a go. Firstly the packaging has had a lot of thought and no expense spared. Then the board and pieces were immaculate. The board is really well structured and the pieces are perfectly weighted and perfect size for the board. It comes with extra queens. Perfect little compartments for your pieces built in to the board. A great centrepiece for my coffee table. Overall you have one extremely happy customer and for those of you who maybe on the fence with this purchase don’t be!! Buy it now for yourself or as a gift and I can assure you, you won’t be disappointed. Well done official Staunton you’re clearly passionate about your business & quality of your products which is rare in this day and age.
27 November 2024
Reply from OfficialStaunton
Wow! That’s one of the most incredible reviews we’ve ever received—thank you so much! We’re absolutely thrilled that you love your set and that it’s found pride of place as a centrepiece. It means a lot to hear how much you appreciate the craftsmanship and quality. We truly are passionate about what we do, and it’s amazing to know that passion shines through. Enjoy every game, and thanks again for your support!
– Carl at Official Staunton
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