Odido Reviews 19,247

Was good men

Odido are far as im concerned nothing more then a corrupt service 180 euros they charged me for one phone call to my son when i was in turkey then they send an email 2 days before payment saying yiur over your bundle when yiu know its not so instead of paying 24 euros they charge 34 euros all english students be warned they take advantage of you not speaking dutch you have been warned

The sales consultant helped me a lot, thank him very much!!!

was in and out with al that i wanted in 20 mins luvly chubly service was excellent

Amazing customer service

Absolute worse Internet provider I have ever dealt with, they had been promising the previous tenants fibre installation for 2 years then I moved in and I got sold the same promise so I signed up for a year, they were unable to even reach half they advertised speed which means I could break out of the contract - what a joke I spent an entire day on the phone with their team getting my calls randomly dropped and being put on hold for 45mins at a time.

I will never again use this service.

I was able to make my choice without difficulty and happy with the out come...

Misleading advertising

Advertised '1st 12 months free' television but charged me after 1 month. Tried to dispute this but they said I am signed up to a contract now.

Customer service terrible. They don't work for Odido and are powerless to fix anything, even though they agreed that the situation was wrong.

Edit: odido says this has been resolved but it hasn't. My review stands.

Fast order processing, nice conversation at the store, all questions answered, easy contract prolongation.

these calls. Odido lets you call normally and does not warn you that it’s paid while you’re calling. No message, no pop-up, nothing. You only find out later when the bill comes.

I already pay €34 every month, and then I get almost €30 extra on top of that. That’s crazy. If something costs money, you should clearly tell the customer before or during the call, not after.

On top of that, there are extra subscriptions on the bill that I never made and didn’t even know I was paying for. That’s not okay.

It feels like Odido only cares about money, not about being clear or fair to customers.
Also, the mobile data is not always stable sometimes it just doesn’t work.
Very disappointing. I would not recommend Odido to anyone.

Super disappointing - zero stars.
Had internet appointment for moving house scheduled for 16.01 they never called until we chased them and said they are not coming. Rescheduled with first option for 21.01 08-12 o’clock again try even didn’t have dignity to offer sooner appointment. Now received sms try are not coming again. I want one month at least free internet for this inconvenience and klantvordeel on top of that because you are unprofessional and unreliable

Am calling but being given to get information about returning phone and because is new, less than one month used, I was told to set it to factory settings, fill the return form, I will receive a address through email to return, didn’t receive instead I receive email that it has been rejected, I have now gotten help is in process and am satisfied the customer service people are very friendly and patient. Thank you.

Very helpful and efficient and customer focused

The guy was nice and explained everything i needed to know .

Excellent friendly service. The lady I had went above and beyond. Really appreciated. Especially calling on a Sunday.

I called Odidio twice today to extend a contract only to wait in a queue for a long time then they hang up.

I never spoke to anyone after waiting for 20 minutes and possibly being charged for the calls.

There is no quality control here.

The guy if the Store from Lijnbaan location using a skyblue hoodie grabbed my phone and made an order for me but did not explained my purchase into detail. Not to mention that he was talking to a friend making myself and other clients waiting not caring much that the store was busy. He chose the wrong color for me and I had to get information as with a spoon instead of going step by step and the choices that I could get. I felt he wanted us just to be gone. After writting a bad review, I got a call from customer service to solve my issue, sadly I could not change the color of my phone because of the timing to apply to a free watch but I got a lot of more information about the phone, guarantee and others very useful to know without having to ask specific questions. But they should record their employees at the stores to see who does not want to work. So if you want to get a new phone is better to call.

I had no internet since 30 Dec 2025. An appoinment made 31 Dec 2025 (8AM to 12 noon) a technician should come to fix the issue,
BUT nobody showed up and I was not even notified until I called Odido.

2nd appointment 04 January 2026
3rd appointment 07 January 2026
4th appointment 12 January 2026

same happened, NOBODY showed up on these dates and what so frustrating "they confirmed night before that a techinical will come however on the actual day appointment cancelled, same time of the apointment.
A very frustarting.. they dont inform ahead of time.
A very poor service.

And now appointment made 19 January 2026 for the 5th and LAST time.

I’ve been with Odido for about 10 years and just upgraded to their 8 Gbps plan. The switch went smoothly, and everything worked right away, no hassle, no unexpected issues. Overall, I’m very satisfied and would recommend Odido if you want a reliable fiber connection and an easy upgrade process with proffesional support even for home users ;)

I am currently in the Philippines with my husband and urgently need assistance from the ANWB Alarm Central (travel insurance) in the Netherlands. Unfortunately, I was unable to get through when calling the emergency number. To rule out issues on my side, I tried calling my home number in Haarlem, which also did not connect.

The only number I could reach was Odido customer service, but the waiting time was extremely long and cost €2.50 per minute. After finally speaking with a representative, I was still asked to continue waiting. After nearly 24minutes on the call, the issue remained unresolved, and I was left without any solution.

I have been a loyal Tele2 customer for over 10 years, but since the merger and transition to Odido,the quality of service has significantly declined. This situation has been extremely stressful—especially when trying to reach an emergency travel insurance number during a critical situation abroad.