I have changed the review to a higher score of 3, after the review here I got contacted by Odidoo and they provided help to cancel my subscription. Really bad communication (via phone) not via ema... See more
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See what reviewers are saying
Loyal customer for 7 years with T-Com/Odido optical network. Don't trust them!!!! Rip offffffff!!!!!! Charging monthly fees existing customer way more than new customer. Scam
Worst customer service that I have ever seen. They sent me a new SIM card with subscription that I've never requested. Moreover, they are charging me 30 EUR per month for a service that I never acti... See more
Company replied
The offered services are great, 5g hone internet for little money and the 5g mobile services are fast and totally worth the cost. The only downside is the recent databreach where all the contact infor... See more
Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Hallo, wij zijn je provider van Mobiel, Glasvezel en TV. Elke dag werken we hard om meer dan 6 miljoen klanten de beste service te bieden. Want we vinden dat digitale technologie beter kan, menselijker. En we willen dat iedereen kan meedoen. Daarom geven we je toegang tot supersnel Glasvezel, in de stad en ver daarbuiten. Kunnen opa en oma gewoon in het familieabonnement en hebben we niet 1, maar meerdere Unlimited abonnementen. Zodat er altijd 1 bij je past. Kijk wat er allemaal kan op Odido.nl.
Contact info
Den Haag, Netherlands
- odido.nl
2.8
Average
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The worst customer service
The worst customer service. They don't answer, if they do, they lie and disconnect the line. if you ever need to call them, it takes hours to resolve simple issue
17 February 2026
Unprompted review
Reply from Odido
Good morning, thank you for sharing your experience with us! We truly appreciate your feedback. To help you better, we kindly ask you to contact us via Facebook (Odido Nederland) or X/Twitter (@odidonederland). Prefer to call? You can reach us at 0800-0092. We’ll be happy to assist you further! Could you share here what we can help you with? Kind regards, Brandon from Odido.
A company filled with incompetence
Used to be t-mobile, did not inform customers that they were changing name to Odido so they had to read this in the news. Three days after this was announced in the news, it was told to their customers via e-mail.
Then they said in their marketing: "We are going to do everything different!" - Which was a lie as they just did everything completely the same as everyone else.
Then they got hacked because their security is not in order. (Support employee got social engineered - which is just bad. Employee had access to ALL the data, which is not needed! and Security did not detect weird access to the data even when it was being downloaded)
To top it all off, they kept data of ex-customers (like me) way too long. Eventhough I had already decided I do not want to give my money to this worthless company, I'm still hit by their neglicence and incompetence.
Edit: And then they just give the same copy-paste answer everywhere. Amazingly bad.
17 February 2026
Unprompted review
Reply from Odido
Good morning, Odido has been hit by a cyberattack, which has affected customer data. This concerns personal data originating from a customer contact system used by Odido. We deeply regret this incident and are fully committed to limiting its impact and providing our customers with all the necessary support. At odido.nl/veiligheid, we are sharing more information about this incident, including a frequently asked questions section and any important updates. You can also read about steps you can take yourself, in addition to the measures Odido has already taken. Kind regards, Manouk from Odido
Gehackt...
15 February 2026
Unprompted review
Reply from Odido
Odido is getroffen door een cyberaanval, waarbij gegevens van klanten zijn geraakt. Het gaat hierbij om persoonsgegevens die afkomstig zijn uit een door Odido gebruikt klantcontactsysteem. Wij betreuren dit voorval enorm en zetten ons volledig in om de impact van dit incident te beperken en onze klanten van alle noodzakelijke ondersteuning te voorzien. Op odido.nl/veiligheid delen we meer informatie over dit incident, hebben we een rubriek veelgestelde vragen en delen we eventuele belangrijke updates. Bovendien kun je hier lezen over stappen die je zelf kunt nemen, naast de maatregelen die Odido al heeft getroffen. Groet, Nora van Odido
Reply from Odido
Odido is getroffen door een cyberaanval, waarbij gegevens van klanten zijn geraakt. Het gaat hierbij om persoonsgegevens die afkomstig zijn uit een door Odido gebruikt klantcontactsysteem. Wij betreuren dit voorval enorm en zetten ons volledig in om de impact van dit incident te beperken en onze klanten van alle noodzakelijke ondersteuning te voorzien. Op odido.nl/veiligheid delen we meer informatie over dit incident, hebben we een rubriek veelgestelde vragen en delen we eventuele belangrijke updates. Bovendien kun je hier lezen over stappen die je zelf kunt nemen, naast de maatregelen die Odido al heeft getroffen. Groet, Nora van Odido
Already was away from Odido and I still got four-star word over
Went away from Odido due to poor service, and then years later turned out they still kept my data which is now stolen.
13 February 2026
Unprompted review
Reply from Odido
Odido is getroffen door een cyberaanval, waarbij gegevens van klanten zijn geraakt. Het gaat hierbij om persoonsgegevens die afkomstig zijn uit een door Odido gebruikt klantcontactsysteem. Wij betreuren dit voorval enorm en zetten ons volledig in om de impact van dit incident te beperken en onze klanten van alle noodzakelijke ondersteuning te voorzien. Op odido.nl/veiligheid delen we meer informatie over dit incident, hebben we een rubriek veelgestelde vragen en delen we eventuele belangrijke updates. Bovendien kun je hier lezen over stappen die je zelf kunt nemen, naast de maatregelen die Odido al heeft getroffen. Groet, Nora van Odido
Unreliable Customer Service. Strict start date guidelines
In 2 different ocassions withing month and half, I asked for a different start of the subscription as the automatically assigned once. Both times I was told by their Service agents that it would be possible. Both times I got stucked with the original subscription starting date because none of the promised steps of my requests were taken
13 February 2026
Unprompted review
Reply from Odido
Good morning, we have tried to reach you, but have been unable to get in touch. That is why we have sent you an email. Would you please respond to this email? We will then do everything we can to resolve this for you! Kind regards, Manouk from Odido
Terrible customer experience
Joined this company as a subscriber when it was T-Mobile. Apparently cost cutting doesn't work for data security or for customer service. Shame on Odido for the email on the data breach - we have given away all of your data except your call logs. WTF
12 February 2026
Unprompted review
Reply from Odido
Odido has been hit by a cyberattack, which has affected customer data. This concerns personal data originating from a customer contact system used by Odido. We deeply regret this incident and are fully committed to limiting its impact and providing our customers with all the necessary support. At odido.nl/veiligheid, we share more information about this incident, have a frequently asked questions section, and share any important updates. You can also read about steps you can take yourself, in addition to the measures Odido has already taken. Regards, Manouk from Odido
I looked up the news about cyberattack…
I looked up the news about cyberattack on out data and this really made me not like you odido at all. Trust is non existent no more. Never i heard from tele provider something like this has also been done. What do i pay for if security is this bad. After im done with payments im gonna switch.
12 February 2026
Unprompted review
Reply from Odido
Odido has been hit by a cyberattack, which has affected customer data. This concerns personal data originating from a customer contact system used by Odido. We deeply regret this incident and are fully committed to limiting its impact and providing our customers with all the necessary support. At odido.nl/veiligheid, we share more information about this incident, have a frequently asked questions section, and share any important updates. You can also read about steps you can take yourself, in addition to the measures Odido has already taken. Regards, Manouk from Odido
Leak of Personal Data
Odido leaked my personal data to cyberattackers, including my full name, address, IBAN, ID numbers. They can now use my data, which might cause me serious trouble. It is outrageous. I was a customer for 8 years, now it's time to put an end to it.
12 February 2026
Unprompted review
Reply from Odido
Odido has been hit by a cyberattack that compromised customer data. This involved personal data from a customer contact system used by Odido. We deeply regret this incident and are fully committed to limiting its impact and providing our customers with all necessary support. We share more information about this incident, a frequently asked questions section, and any important updates on odido.nl/veiligheid. You can also read about steps you can take yourself, in addition to the measures Odido has already taken.
Kind regards,
Brandon from Odido.
I have been scammed by odido
I have been scammed by odido, I purchased a phone with subscription from them and they have told me I can get gifted for first purchase with a tablet( which I did not need, I have a nice iPad already) later on I firguded they have been charging me without even mentioning it in my invoices. The invoices couldn’t even be linked to my number or account. Till this day they haven’t even reached out to me about the status of my case. I’m very disappointed, their WiFi connection is also very bad
10 February 2026
Unprompted review
Reply from Odido
Hello, of course we want to do everything in our power to resolve this for you. That's why we sent you an e-mail through Trustpilot, in which we ask you to share more information. Hopefully we’ll receive the information as soon as possible, so we can get to work for you! Kind regards, Brandom from Odido
great customer service and stable internet
I’ve been a customer since the end of 2023. The customer support team is extremely friendly and helpful. I want to give a special mention to Nora, who assisted me via Facebook-it is thanks to her that I decided to stay with Odido.
As for the internet, the connection is stable and doesn't drop. Their provided modem can sometimes cause issues, but after switching to my own router, the internet has been great.
9 February 2026
Reply from Odido
Hi Marcin, it is great to see that you have been a customer with us for so long and you continue to stay with us. Thank you so much for your review and your kind words, I appreciate it a lot! Kind regards, Nora from Odido
Not the cheapest
Definitely not the cheapest telco supplier. I am thinking on moving to another company as soon as the contract is up. Not a lot of offers of phones, tablets, etc. Prices are high compared to other companies and the signal comes and goes.
10 February 2025
Reply from Odido
Hi Jorge, thank you for your review. We would love to keep you as a customer with us! You can always contact our Sales department by calling 0800 7123. My colleagues are available on weekdays from 08:00 till 20:00 and on Saturdays from 09:00 till 17:30. That way we can check your personalized offers for you! Kind regards, Nora from Odido
Subscription for service without my knowledge
Without my knowledge, they subscribed for me for weather sms for 16 euros monthly and after I realized it after two bills, they said you can unsubscribe using the mobile app! So, if you are not reviewing their bills, you can expect high payments
9 February 2026
Unprompted review
Reply from Odido
Goedemorgen, uiteraard willen we er alles aan doen om dit voor je op te lossen! We hebben je via een e-mail vanuit Trustpilot gevraagd om extra informatie met ons te delen, deze hebben we niet ontvangen. Om je alsnog te kunnen helpen wil ik je vragen ons een bericht te sturen via Facebook (Odido Nederland) of X/Twitter (@odidonederland). Geen Social Media? Je kunt een topic aanmaken op onze Community, community.odido.nl, en uiteraard kun je ook altijd bellen met 0800-0092. We helpen je graag! Groet, Manouk van Odido
I set up a payment plan for a missed…
I set up a payment plan for a missed bill and now they are telling me I can’t use my phone this is the first time this has happened to me in my life and I’m hey expect me to still pay. That won’t be happening unless my phone is unlocked.
7 February 2026
Unprompted review
Reply from Odido
Good morning, of course we want to do everything we can to resolve this for you! We sent you an email from Trustpilot asking you to share additional information with us, but we have not received it. In order to help you, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). No social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help! Kind regards, Manouk from Odido
If you are lonely and need to talk to someone, come to odido.
we switched to fiber connection because they made us do it. before it was okay connection was stable. now past one week we already had 4 technicians at home, none of them know what they are doing. the connection stopped working and they offered us help in 24 hours wich is insane. we pay for the internet service, not to spend more time with the technician guys than using the actual internet.
so if you feel lonely, switch to odido, ur never gonna be alone again with the technician guys every second day at ur home!!!! 🙏
5 February 2026
Unprompted review
Reply from Odido
Good morning, of course we want to do everything we can to resolve this for you! We sent you an email from Trustpilot asking you to share additional information with us, but we have not received this. In order to help you, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). Don't use social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help! Kind regards, Nora from Odido
Reply from Odido
Thanks for the 5-stars! Kind regards, Teresa from Odido
Odido are far as im concerned nothing…
Odido are far as im concerned nothing more then a corrupt service 180 euros they charged me for one phone call to my son when i was in turkey then they send an email 2 days before payment saying yiur over your bundle when yiu know its not so instead of paying 24 euros they charge 34 euros all english students be warned they take advantage of you not speaking dutch you have been warned
1 February 2026
Unprompted review
Reply from Odido
Hello Christopher, of course we want to do everything we can to resolve this for you! We sent you an e-mail through Trustpilot in which we asked you to share additional information with us. However, we haven’t received a response. Of course, we still want to help you. In order to do so, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). No social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help you! Kind regards,
Cheyenne
The sales consultant helped me a lot
The sales consultant helped me a lot, thank him very much!!!
2 February 2026
Reply from Odido
We are delighted to hear that you received such excellent assistance. Thank you for sharing your experience, we appreciate it! Kind regards, Manouk from Odido
was in and out with al that i wanted in…
was in and out with al that i wanted in 20 mins luvly chubly service was excellent
1 February 2026
Reply from Odido
Thank you for your review! We are pleased to hear that you received prompt assistance and that the service was excellent. That is exactly how it should be. Kind regards, Manouk from Odido
Reply from Odido
Thank you for your review! We are delighted to hear that you enjoyed our service. That is exactly how it should be. Kind regards, Manouk from Odido
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