Octopus Energy Reviews 

Lovely lady I spoke to, very helpful, clear communication and good support

The response was quick. The customer support officer Thandiewi knew what my problem was and sorted it out without having to get back to me. Thanks

all good thanks....clear concise helpful and a good outcome

Khalil, cold not have been more professional and efficient - fantastic customer service and all set up in one call. Nothing like speaking to a very bright and helpful human being.
Thank you Khalil.
octopus is lucky to have you.
Thanks
Philippa - happy new octopus Customer !

Your agent very helpful and knowledgeable but very disappointed that a 12m fixed deal launched on Wed was withdrawn within 24 hrs post Ofgem announcement. Understand how wholesale prices can fluctuate but you must have known the price cap announcement was imminent

Engineer fixed the problem and explained where I had gone wrong.

As usual it’s trouble free to contact Octopus and there’s always a prompt reply

Noel Blissett stopped us at Clacton air show today and run through how much wee could save. With 3 kids is tow he got the switch done quickly and efficiently! Thanks again for you help today!

I'm amazed how fast, friendly & efficient Octopus energy is. It was really simple to ask the questions & queries I had which were answered clearly & consisely. Changing to this supplier has worked out much better for my family. Not only did they explain how we could save money. They also showed me all the benefits & bonuses you had available. What I am extremely impressed with the most, is the fact I got to sort all this out with a very polite & supportive human being with common sense who helped me sort through a number of issues with my previous supplier. I would like to thank Mr Scott Roberts whom dealt with my switch over in a very professional manner. Also, when I called you, I could not believe how quickly you responded to my call. Much better than having to deal with them annoying AI bots which constantly cannot answer the concerns you have & end up passing you to some other department. My phone query was dealt with by Candy. So thanks for all her help also, On a final note. It's nice to know that there are still companies out there that care about it's customer's & take into account their concerns & opinions so well done Octopus Energy! This is why you have become the No.1 supplier very quickly because you listen to the customer, whilst offering a friendly & competitive service. I hope you keep this up & continue with these high standards you have set. Congratulations to you. Thanks for listening.

Signed up today in Stirling. Agent Chris Hubbard and his colleague very helpful and knowledgeable. No pressure sales very friendly and polite. Convinced me to leave my current provider after 24 years.

I have recently moved property and of course wanted to keep Octopus as my supplier. It's taken a few weeks to sort everything out but Octopus, and in particular Dina, has supported me on this journey, responding promptly to my emails, and explaining the process. I'm still waiting to hear from the previous electric and gas suppliers, but Octopus have been brilliant.

Very clear and user friendly app.

great guide to switching, great guy

I was satisfied with the results of the call

Do not touch their heat pumps with a barge pole. Unreliable!

Super speedy reply! Answered my question fully. Very happy thank you

Polite, competent and quick service

Nafeesa,at customer service did an excellent job sorting my problem out

After several unsuccessful phone calls trying to resolve a smart meter problem, I spoke to Victoria. She talked me through the problem & also set up the mini hub which had not connected since its installation. She stated that she loved smart meters & obviously knows her stuff. Gold Star to Victoria!!