Octopus Energy Reviews 

The person I spoke to was amazing, it was really nice to speak to an actual person and they were able to solve all issues within 15 mins!

Thank you to Oliver K who was my contact to sort out my meter which was not sending readings. Regular communication updates were much appreciated. Thank you for sorting everything out.

Went into Liverpool City Centre where Lucy Hancock handled enquiry and answered my questions very well.
So I signed up.

We had our heatpump installed with Octopus a few months back, and wanted to write a bit about the experience:
1. Survey - Was done quickly, and heat-loss matched up roughly with heatgeek's provided heat loss, so was happy with this.
2. Design - Octopus were really flexible on our design, I had wanted to run the system more efficiently so had asked for additional radiator changes which were done at a very reasonable cost. One flaw here was that the design team didn't account for enough space in our utility, requiring rework - the one negative I have to highlight.
3. Installation - We had mostly a straightforward installation, but there were some additional issues with the way the design was communicated to the installer team. Florin Donu was excellent and explained that they would not have time to complete the size of the install (The design team had not communicated one radiator needed adding a loop to the original system), but they did what they could and our system was up and running well. We had a follow up installer team who rushed some radiator installs upstairs, which had some very long copper pipes running horizontally (again, the design team should match the existing pipework to avoid this really), which would have been a hazard for children, but Octopus quickly resolved this when I raised it.
4. Heatpump performance - I've had no issues with the performance of the heatpump, we went for a Cosy 12. We need to go into winter to see SCOP, but have been averaging 3-4 so far.
5. Heatpump itself - The Cosy 12 is not an ideal heatpump if you're a tinkerer, getting some data out of it is painful and requires a cloud API connection rather than local. If you want a set and forget heatpump though, the controls are simple and easy to use.
6. Aftercare - We've had a few minor radiator leaks, which Octopus dealt with incredibly quickly as they were reported.

All in all, I was very happy with the reasonable price of this solution, and the customer service has been absolutely excellent (Thank you Yamin Techi!). I have already recommended them to other family members.

I did not expect an answer from my online query that quickly! Everything was sorted so fast! And being able to choose what time the engineer could come was no problem at all! Very pleased. Thank you Natalie A , & sorry didn’t remember engineers name, who went above and beyond for us. Also very impressive follow up. This is what customer service should be! & is very rare to find these days. Well done Octopus!

My gas meter failed at 5pm on a Friday of Bank Holiday weekend so I assumed I'd get nothing sorted until the following Tuesday at least. Yet I emailed Octopus and at 9pm the same day a lovely guy arrived and fitted a new meter for me in just half an hour. Superb service and a special mention to Heather D who dealt with my emails.

The member of staff who helped us was brilliant. Friendly polite and explained everything really well

Dealing with decent fair people. Simple stuff

The agent that dealt with me was great. He explained everything to me so I understood what the different tariffs were and how they worked. I feel happy to be with Octopus Energy. This is my first time using this energy supplier and my agent helped me feel at ease and very informed.

The young lady explained what I was asking very well she was also helpful in taking her time so that I understood what I needed to do to switch

Beware the Octopus Energy App. I installed this then under the Devices tab I added EcoFlow. The EcoFlow App then started showing 'In API call' at erratic times and power was being taken from my batteries and sent to the grid.

A while later 'in API call' my batteries started being charged from the grid, probably at a high rate. Normally my batteries are charge by solar, NEVER from the grid and NEVER discharge to the grid.

There was no way to control this 'in API mode', according to chats on one of the EcoFlow Facebook Club this is a problem and people had, in the past, only found out when they had excessive electric bills.

So, be warned, DO NOT add EcoFlow devices in the app. I am awaiting a response from Octopus.

Your company was recommended and the conversation with JOSH was outstanding I have never changed over before be he talked me through the whole process and we were disconnected at one point he voice mailed me and then phoned me back to carry on with the change over so Josh thank you for doing that it was smooth and stress free I hope you’re company continues to deliver this kind of service and that I’m part of your company for a long time thank you

Harry was brilliant, very sympathetic and understanding. Listened to my situation and helped me as much as he could which I’m extremely greatfull for. Thank you so much

Just joined. Your representative was very helpful and pointed out all my options clearly for me to make the right decision.

I was treated respectfully, kept informed of problems with my meter. Very helpful and polite staff sorted out my transfer from British gas efficiently and quickly.

I was in Livingston and spoke to one of your employees. He was extremely helpful . Being visually impaired he talked everything through. His name was Christopher

The lady I spoke to was most helpful in confirming my electricity deal for the next 12 months

Ameera took the time to Identify how best to help me locate and register for the right 12m Fixed IOG Tariff, even post dating to when my current 12m Fixed IOG expires in September!

Was a pleasure dealing with you, sorted S.M out
now it is working. Was such a lovely thing to do
sending me flowers. In all my 81 years never heard
off a Company doing that. Thank you I give you 10+
Jane xx

Great service, quick responses, and issues resolved as soon as possible.