Octopus Energy Reviews 

The member of staff who helped us was brilliant. Friendly polite and explained everything really well

Dealing with decent fair people. Simple stuff

The agent that dealt with me was great. He explained everything to me so I understood what the different tariffs were and how they worked. I feel happy to be with Octopus Energy. This is my first time using this energy supplier and my agent helped me feel at ease and very informed.

The young lady explained what I was asking very well she was also helpful in taking her time so that I understood what I needed to do to switch

Beware the Octopus Energy App. I installed this then under the Devices tab I added EcoFlow. The EcoFlow App then started showing 'In API call' at erratic times and power was being taken from my batteries and sent to the grid.

A while later 'in API call' my batteries started being charged from the grid, probably at a high rate. Normally my batteries are charge by solar, NEVER from the grid and NEVER discharge to the grid.

There was no way to control this 'in API mode', according to chats on one of the EcoFlow Facebook Club this is a problem and people had, in the past, only found out when they had excessive electric bills.

So, be warned, DO NOT add EcoFlow devices in the app. I am awaiting a response from Octopus.

Your company was recommended and the conversation with JOSH was outstanding I have never changed over before be he talked me through the whole process and we were disconnected at one point he voice mailed me and then phoned me back to carry on with the change over so Josh thank you for doing that it was smooth and stress free I hope you’re company continues to deliver this kind of service and that I’m part of your company for a long time thank you

Harry was brilliant, very sympathetic and understanding. Listened to my situation and helped me as much as he could which I’m extremely greatfull for. Thank you so much

Just joined. Your representative was very helpful and pointed out all my options clearly for me to make the right decision.

I was treated respectfully, kept informed of problems with my meter. Very helpful and polite staff sorted out my transfer from British gas efficiently and quickly.

I was in Livingston and spoke to one of your employees. He was extremely helpful . Being visually impaired he talked everything through. His name was Christopher

The lady I spoke to was most helpful in confirming my electricity deal for the next 12 months

Ameera took the time to Identify how best to help me locate and register for the right 12m Fixed IOG Tariff, even post dating to when my current 12m Fixed IOG expires in September!

Was a pleasure dealing with you, sorted S.M out
now it is working. Was such a lovely thing to do
sending me flowers. In all my 81 years never heard
off a Company doing that. Thank you I give you 10+
Jane xx

Great service, quick responses, and issues resolved as soon as possible.

Easy to move across to and they really helped with my tariff getting ready for my new car

Deowarne dealt with my problem very quickly and efficiently - sending me a revised statement almost immediately. I don’t think that it could have been dealt with any better - Thanks

The call was answered quickly and the agent was cheery, helpful and polite.

Very clear website, easy to understand with one minor issue that when I was asked to send a photo of the export reading there was no link or email address shown.

Ordered solar panels. Installation fantastic , however, trying to get hold of handler was near impossible. Mis lead about export tariff and complaints were never reviewed. Very disappointed in customer service and lack of transparency.

Thank you for sending this through. The figures look reasonable — I’m happy to proceed with this fixed tariff. Please could you confirm:
•The exact exit fee amount?
•That I have a 14-day cooling-off period?
•And please post the full written agreement to my address?

Once I have those details I can confirm everything.

Thank you,
Denzel.