Octopus Energy Reviews 

Immy was very friendly and helpful. Kept me informed and up to date. The guy (Barry) who fitted the new meters was prompt and very efficient. He was polite and explained things really well. Overall, a very positive experience.

Got through by phone quickly which is refreshing these days, Oonagh was easy to understand (again makes a change) and. efficiently helped me.
All sorted, great service.

I’ve always found the staff at Octopus very understanding and helpful. Would have no hesitation in recommending octopus to friends. Top marks.

Very helpful and knowledgeable support.
Quick and efficient.
Called up twice, once to discuss tariffs and the second to sort an issue i was having logging in. Both times handled perfectly.
UK based answering staff, unlike many other organisations who use foreign call centres who are unable to help.

All questions answered satisfactorily

I was very impressed with clear concise information I received. How nothing was too much trouble and I didn’t feel pressured or rushed to make my decision.
Samson was very polite and friendly while being business like and efficient,

I would like to thank Harriet who I spoke to last week to renew my fixed tariff. We had a chat about my usage and explained that last winter I was caring for my sick wife who passed away in February. Tonight I have received a bunch of flowers from her to try and brighten my day. I am so touched by her thoughtfulness and I cannot praise her enough. Thank you Harriet for brightening my day. Employee of the year in my book.

Recently converted to Octopus Energy. I found the switching process to be very straightforward and the staff member Jake Knight to be very helpful and knowledgeable.

Enquiries about meter reading; tariffs and other costings and/or products were all handled in a courteous and efficient manner. Excellent Customer service.

I got in touch with Octopus because of a discrepancy between an estimated meter reading and the real one. The service I had from Whitney was prompt, polite and sorted the problem. 5 stars from me!

Nishali was great. Very helpful and patient with my questions and requests for information.

I needed to write this today because I am so genuinely touched and grateful to one of Octopus energy call handlers. My Dad had a call recently to renew his energy contract and spoke to a lovely person called Harriet. He told me at the time how nice it was to have a proper conversation with someone and not feel rushed or that they were reading from a script. He felt comfortable enough to share with Harriet that we lost my Mam, the love of Dads life, earlier this year, he said they had a lovely ‘natter’! Well today this very special person has sent my Dad a bouquet of flowers with a lovely message, just to brighten his day and I am overwhelmed to say the least. Harriet has made my Dads day today and mine aswell, what a truly fabulous human!! Thank you Harriet from a very grateful daughter xxxx

Octopus always answer your emails in a timely fashion and with my enquiries the team have always satisfactory solved the issue or found the answer.
Impressed so far. Only been a customer for a couple of months now.

It didn’t take long to get through to speak to an advisor. My questions were answered efficiently and explanations given in away I could understand. The advisor was knowledgeable, friendly and courteous.

The best person i have ever spoke to sorted out our problem explained everything we wanted so knowledgeable a pleasure to talk to well explained so helpfull.thankyou scot for your help hope get to speak to you again if any problems pop up again was a pleasure and so helpful
Dave and Linda 3399 Coventry road sheldon B26 3 PN

Excellent customer service. Couldn't have been more helpful.

Excellent service, they reply almost instantly to any email you send or any queries you have, I’m loving the free hours on a Sunday. Wish I’d changed to octopus years ago.
Very satisfied customer.

Really fast and informative reply. Great service as always.
Thanks Oliver K