Octopus Energy Reviews 

Every question answered, Every point on the change was made to me, the lady i spoke to was brill

I had a good experience with Octopus Energy. Izzy was very helpful and understanding. She reduced my monthly Direct Debit from £115 to £90, which is much more affordable for me. Thank you for your help and excellent customer service.

Answered my query quickly. Showed me how to find my free hours . Recommend Octopus Energy 💯 %

Amelia has been very helpful and sorted out my issues

friendly person
?Tom
who was just so efficient and got information for me in a busy lunchtime without asking me a lot of questions and trying to sell me something more or change a tariff. just great

During the last 3years there was alot of confusion about a dreaded debt from estimated bills and smart meters not corresponding .
high direct debits taken out that I then cancelled and payed manually this resulting in me contacting the ombudsman as I was so anxious not sleeping full of worry with this dreaded debt letters ranging from 10k 8k down to 6k ombudsman went though and saw a mistake with gas and 1600 came off etc still i was confused as I pay each month bar a few where direct debits had to be cancelled due to 699 comming out unexpectedly..it got to point I never open letters as I was filled with dread and anxiety this stress was making me ill .
I finally 3years later of emails /calls trying to sort this nightmare out I managed to get in contact with niomi ..
From 1st contact niomi was so different,understanding and incredibly patient,
Niomi took her time to go through everything looked at all past bills take off money that was not owed and finally sort out once and for all this awful living nightmare I was in, niomi fixed my rate no more unexpected bills set up direct debit and offered support peace of mind and just relief .
I can honestly say I will tonight be able to sleep knowing the worry has gone.
Im extremely grateful for everything she has done and il forever remember niomi who went above and beyond to help and support me and most of all bring me peace of mind .
Niomi is definitely in the right job ,making a real difference to people's lives with her kind patient nature she is 100% a credit to the company Thankyou .

Amber got my issue straight away and it was sorted out the next day. Follow up emails to advise that action now taken gratefully received. Not many organisations come back to check up that the issue is resolved and the customer is happy these days. Well done Octopus!

From first contact was given informed information and helped to satisfactorily resolve my problem. Big thanks to Shazia for prompt and professional service.. And Stuart for the quick, on time installation

Speedy responses putting customers first nothing is too much of a bother!

The customer service representitive was polite congenial friendly and sociable

The young lady was very helpful and sorted my problem straight away. Really good to speak to a person and not a computer.

Helena was understanding and very helpful.

Just switched from British Gas and had a couple of questions nothing serious but I needed to know something the call handler was excellent and reassured me everything was fine

Always great service

End of contract
I have been with Octopus Energy for approximately 8yrs l have always found them to be extremely helpful and professional. Equally their products good value for money.
The customer service officer who dealt with me today (Arlen) was very helpful informative friendly and patient. This experience made it easier for me to choose the right product for me.
Thank you Arlen! Thank you Octopus Energy!

Great responce time to email, looking forward to a good future as my energy supplier *****

Madison in the support team was great helped me understand the details around the ev top up and the details of the intelligent go as well as my options.

Turns out you have to be on a more expensive tariff to benefit from the electric vehicle £400 so you get a boost but get screwed long term.

So staying on flux is better long term for solar panel owners than switching....poor representation to be honest on that as I was not informed at all I needed to be on a specific tariff but hey ho

Overall company decision is weird...madison was great

Immy was very friendly and helpful. Kept me informed and up to date. The guy (Barry) who fitted the new meters was prompt and very efficient. He was polite and explained things really well. Overall, a very positive experience.

Got through by phone quickly which is refreshing these days, Oonagh was easy to understand (again makes a change) and. efficiently helped me.
All sorted, great service.