Octopus Energy Reviews 

Sorted the problem with my monthly debit and solar production , quickly and promptly , Thank you Anne 😊

I have recently changed to a smart meter and was having trouble getting my reading. Beth was most helpful in this and has sorted everything out. Most grateful for the help.

Thank you Chandra

For your help and excellent service

Mohamed who we met in Morrissons in Horsforth took us through every stage of the switch. He was very help amd knowledgable.

Tamy was very patient and polite and spoke very clearly. I rate her very highly.

Easy to talk to to change a direct debit all sorted with in about 5 minutes well done

Courtney was absolutely fantastic 10/10.
Polite , listened and quickly resolved my question.

I had a communication problem between my smart meter and Octopus. My phone contact Nontobeko dealt with the matter, without fuss, sorting the problem with the engineers and keeping me informed. All sorted within 48 hours.

Disappointed I had to call about a ‘new meter’ installation after waiting two weeks for an appointment to be arranged….. especially as I had previously received an email saying it was urgent to get a replacement!
I also called in August 2024 regarding getting the meter replaced but got no appointment…..L
After phoning the Engineer Department I’m wondering how long it will be before they get back to me!
A positive comment - Lutinda was very pleasant.

My advisor listened to my needs, stayed patient when I had difficulty understanding things and clarified them further, sending out written information too. They were happy to address everything I queried and were polite. Thank you so much!!

I liked the helpful person form Octopus. But she wasnt able to give me a clear answer to my question which was, "what change will i see in my monthly cahrge after changing to Octopus GO?" She did say that I wont be paying more than I pay cureently, So tha was helpful

Wanted to add my husband to the energy account, having sent email to octopus about this,I received a reply with in 24 hours and my husband just had to confirm his status. All sorted and hooray to Sarah.

My enquiry was dealt with speedily and in a friendly and helpful manor. Dealing with Octopus is a breeze!

Lauren helpfully answered my query between current rates for (my) Economy-7 vs non-Economy-7 as I’d recently read that it may be cheaper for the day rate NOT to be on Economy-7.
I was pleased to hear that currently Economy-7 day rate is cheaper than the non-Economy-7!

Great customer service - Erbu.M
We rang with 3 queries .connection of solar panels - outcome credited. Gas bill update - outcome investigating gas meter and credited. And, spoke through options of EV tariff. She was kind, considerate to my mum's needs and what was in best interest for her. A lovely lady, very understanding, clear and concise. I said, would love to buy you a coffee. But this is best i can do. Youll be in safe hands if you get to talk with her. Thank you so much for your time and patience. X

Problem solved very quickly by your operative.its so good to speak to a human and not a machine.

I spoke to Joseph on aug 25th about renewing my fixed rate tariff. He was polite and helpful throughout our conversation.

A very helpful customer service person, Amina, sorted out a problem for us quickly and efficiently. I love the friendly service and most of all how easy it is to contact Octopus and find someone to help without the stress of hanging on a phone line or talking to a robot!

If this had been another supplier, I would have had to go through a long winded menu to get to the right department, wait 20min for someone to pick up, then be told it's the wrong person, I need to be transferred, then after waiting another 15min the line would drop out and I will be back to the start with no time left because I have my own job to do, the problem doesn't get resolved. Complications ensue, bad feelings settle in and costs go up. Under the excellent leadership of Greg Jackson however, Mohammad picked up the phone after a couple of rings - NO MENU, he did not have a heavy accent, which with the greatest respect, often makes progress difficult. He dealt efficiently with the issues, answered all my questions, was polite, courteous and was able to deal with the complexities of the problem without transferring me to a different department. Well done guys and thank you, you deserve the success.