Octopus Energy Reviews 

Little disappointed with the response to my problem. Overall I understand not all can be fixed in a flash. Keep us as a customer informed at all times
Thanks for your help

My existing fixed contract was due to expire on 7 th October and I was having difficult getting the website to accept my instructions to go onto a new fixed contract that had been emailed to me. Kaylin was brilliant with a prompt response to my query solving my problem right away and making sure I was happy with the outcome. Excellent service !!

Answered my question promptly and sorted it out in a matter of minutes Thankyou Bradford

Arjun and Charlie at the golden square in Warrington made it so easy for me, I'm dyslexic and they were so patient, explained everything and answered all my questions and concerns, a great team and an asset to your business. Thank you so much for all their help 🙏

So friendly and patient whilst dealing with my call, even called back at a more convenient time

Needed to update my mobile number. Received a prompt response from Ellie advising change had been updated. Extremely efficient and polite.

Fantastic service never had any issues
Moved out of property quick and easy.
Can't wait to move in to my new home and will be switching from whatever supplier is in use back to octopus.
Again thank you so much.

The service I got from Nicole and Charlotte was absolutely brilliant 10 out 10. They changed me over to you in 2 short phone calls and make the change simple.

Hasan was brilliant. Had all the answers and dealt with my queries professionally. Thanks Hasan.

Hollie was so kind and helpful. I felt I was in very good hands -she knows so much about the resources that I might have access to. I am grateful. I wish everyone I deal with every day was like Hollie. The world would be a better place for sure.

I have been trying to get new meters connected at my property. Unfortunately the get connected team have not contacted me or acknowledged my email which contained npan numbers and all the information needed. I’m still waiting.
Ray fawehimi 07967716865

My review will shock anyone with or about to go with Octopus, borderline criminal. It will be going viral and on the news. These NRG providers need be accountable. 10 years this has continued but finally coming to an end. I stress about others they've done this to, in short greedy, deceitful, lying and covering up mistakes, Octopus Energy ruined my life, family and friends. Dirty deeds an laundry to be held out in public.

I contacted Octopus because I wasn't receiving emails about saving sessions and an agent called Billy dealt with the problem promptly and politely. He explained why some people were not receiving these emails in time to make use of them and has arranged for me to receive them on a different email address.

Every question answered, Every point on the change was made to me, the lady i spoke to was brill

I had a good experience with Octopus Energy. Izzy was very helpful and understanding. She reduced my monthly Direct Debit from £115 to £90, which is much more affordable for me. Thank you for your help and excellent customer service.

Answered my query quickly. Showed me how to find my free hours . Recommend Octopus Energy 💯 %

Amelia has been very helpful and sorted out my issues