I was dubious buying from Obyss,but decided that l'd take the risk and took advantage of their buy 2 get one free offer.The watches have arrived and for the money paid appear quite acceptable.They lo... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy do you have some beautiful watches, think I will buy again, Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care. My new watch arrived... See more
Company replied
Exceptional Service from Tiffany on my replacement watch I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly. If ever... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
4.1
Great
490 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Garbage
Ordered a watch that looked nice but turned up as a cheap watch I could have ordered the same on temu for 5 quid ...it didnt even work and was told to return it but id lose a certain amount of the cost for the restocking fee ...absolute rip off and they dont allow anyone to post pics of the watches they've received...hmm I wonder why ??
9 September 2024
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback regarding your recent experience with us. We understand that receiving a product that does not meet your expectations can be frustrating. Our watches are sourced directly from our manufacturing facilities, ensuring quality and authenticity, which is why we are surprised to hear about your experience.
Regarding the restocking fee, we do have this policy in place to help manage returns effectively. However, as mentioned in our previous emails, we would be more than willing to waive this fee if you would cooperate with us and send us the requested video demonstrating the issue with the watch.
Thank you for your understanding.
This company is an absolute scam
This company is an absolute scam. I canceled the order one hour after I bought it. Now they’re telling me they refuse to take it back never received delivery on this watch never even mailed out. This company is an absolute scam. Be careful who you deal with. I would never do business with this company ever in my life, read their return policy carefully… I would avoid this company at all costs.
Be careful read everything - 25% restocking fee plus you have to pay the postage. Yes you have to pay it.
Received the watch yesterday it is absolute tin garbage. Nothing but problem after problem with this company.
DO NOT BUY any watch from here !
I tried to return after exactly less than one hour they told me it had to be 30 minutes-
These are deceitful people you are dealing with. They only post the good reviews not the negative reviews. Don’t believe what you read
So you’re basically losing 50% of what you paid if you don’t like it !
SCAM company ! Filing a claim with the CFPB today ! You should too !
17 August 2025
Unprompted review
Reply from Obsyss
We want to acknowledge your concerns and we’re sorry to hear that you feel this way about your experience. Please know that we are not trying to scam anyone. All of our policies are publicly available and clearly stated on our website for transparency and fairness.
When you contacted us to cancel, the order had already passed the 30-minute cancellation window (which is outlined on our website). At that point, the order was already locked in our system and prepared for shipping, which is why we were unable to cancel it.
Regarding the restocking fee and shipping cost, these terms are also clearly stated in our return policy on our website. We do not hide any information from our customers, and every buyer has access to these details prior to placing an order.
We understand that you are dissatisfied, but we want to assure you and all our customers that we operate fairly and in line with our posted policies. Our goal is to provide transparency and honesty in all transactions, not to deceive or mislead anyone.
Beautiful watch …
Hello,i just received my watch and i like it a lot,I will be buying more in the future depending on how this one holds up.
16 August 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave a review, Timothy! We're thrilled to hear that you like your new watch. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future and hope this watch holds up beautifully for you.
Hi everyone guys OBSYSS it's real and…
Hi everyone guys OBSYSS it's real and the best company I ordered one of the watches and is amazing came early then they said am so happy and definitely gonna buy again
21 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Linas! We're thrilled to hear that you love your watch and that it arrived earlier than expected. Your satisfaction is our top priority, and we’re delighted to know that you plan to shop with us again :)
Had a small problem with my watch order…
Had a small problem with my watch order and getting I touch with customer service,well what can can I say . The lovely lady I spoke to was amazing all sorted after a couple of emails, This lady (Tiffany) was first class in class in her attitude and my small problem was sorted Would definitely recommend this company 👍💯
18 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, William! We're thrilled to hear that Tiffany was able to assist you effectively and resolve your issue with your watch order. Your kind words about her attitude and support mean a lot to us :)
Great watches
Great watches and the customer service I received from Jenny was outstanding.
13 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Marvin! We’re thrilled to hear that you love our watches and that Jenny provided you with outstanding customer service. Your feedback means a lot to us, and we look forward to serving you again in the future!
Great watches i purchased10 plus…
Great watches i purchased10 plus watches if u have any questions ask jenny she is the best
14 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic review, Fahad! We're thrilled to hear that you love the watches and that you've made multiple purchases. Your kind words about Jenny are greatly appreciated; she truly is dedicated to providing the best service.
Thanks Jenny lovely waych
Had a slight issue with my watch when it arrived however this was resolved very quickly by Jenny who arranged an immediate replacement without any fuss. Second watch perfect, love it, don’t hesitate to buy their products as they are well worth the price paid and more.
14 July 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Mark! We're thrilled to hear that Jenny was able to resolve the issue with your watch quickly and that you love your new timepiece. Your satisfaction means a lot to us, and we truly appreciate your kind words about our products :)
Great company.
First of all I would like to thank Jenny for her outstanding support, the quality of the watches is very good,the selection is incredible.
This is my second purchase and I’m very happy with my new watches.definitely will recommend to my family and friends.
Keep up the good work.
30 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your kind words and for taking the time to leave a review, Juan! We’re thrilled to hear that you are happy with your new watches and that Jenny provided you with outstanding support. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future!
Jenny has always been extremely…
Jenny has always been extremely helpful...Now to be honest, I do not know if "Jenny" is a real person , or an AI generated lady. In either event, she is the best. I have now ordered and recieved 12 watches from Obsyss. As someone who at one time had a watch collection worth close to $75,000 (had to sell) these watches are great. There is still one more I want to purchase but will wait, so that my wife does not take away my credit card. But thank you again.
18 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, James! We're thrilled to hear that your first experience purchasing a watch online was so positive. We're especially glad to hear that Jenny was able to assist you effectively with your minor issue (btw, she's real). We truly appreciate your recommendation and look forward to serving you again in the future!
I like the watchs from Obsyss
I like the watchs from Obsyss. I had a problem with one and the warranty had only just passed but the wonderful Jenny sorted out a replacement quickly
Thank you!
30 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your kind words and for taking the time to leave a 5-star review, Dane! We're thrilled to hear that you love our watches and that Jenny was able to assist you with your warranty issue promptly. Your satisfaction is our top priority, and we appreciate your support!
I purchased a watch from this company…
I purchased a watch from this company not knowing anything about them. Watch arrived in good time well Packed put the watch on immediately and was impressed with the quality and the looks. Unfortunately after just a few days of wearing the watch the. Digital display disappeared from view . Leaving just the hands showing. The watch lost is appeal. So sent a video to the company explaining what had taken place. I soon got a response saying very sorry to hear what had happened. And would a replacement watch be to my satisfaction. I agreed to that suggestion , and a replacement watch was delivered. This one is working fine. Great customer service and support. Phil.
30 June 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your experience with us, Phil! We're thrilled to hear that you were impressed with the quality and appearance of your watch upon arrival. We sincerely apologize for the issue you encountered with the digital display, but we're glad that our customer service team was able to assist you promptly and provide a replacement that is working well. Your satisfaction is our top priority, and we appreciate your understanding and support.
I put an order in for a w
I put an order in for a watch and I received exactly what I ordered, I then wanted one for my wife and queried that if I had bought these separately, could I still qualify for buy two, get one on offer, I spoke to Tiffany and they honoured the deal
Very helpful and great product
6 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Richard! We're thrilled to hear that you received exactly what you ordered and that Tiffany was able to assist you in taking advantage of our buy two, get one offer for your wife's watch. Your kind words about our service and products mean a lot to us :)
Hi Bought one of these watches
Hi Bought one of these watches. hardly used it and it
Stopped working.
Contacted them but they didn't care.
Don't waste your money on their rubbish watches.
Their uncaring response
Thank you for reaching out to us. I'm sorry to hear that your watch is no longer working. I understand how disappointing that can be.
Regarding your inquiry about the warranty, our watches typically come with a 12-month warranty from the date of purchase. Since your watch was purchased less than two years ago, it appears that it's already outside of the warranty period.
I hope you understand. If you have any further questions, I am just one message away.
--
Warm regards,
Tiffany
~
Thanks for shopping with us.
Fashionably,
OBSYSS team
28 June 2025
Unprompted review
Reply from Obsyss
Thank you for sharing your feedback with us, Romeo. We sincerely apologize for the experience you've had with your watch and our customer service. We understand how disappointing it can be when a product does not meet your expectations, especially when it comes to something you were looking forward to enjoying.
To make this right, we have sent you an email to discuss the situation further and explore possible solutions. As a gesture of goodwill, we want to ensure that you feel valued and supported as our customer.
Please keep an eye on your inbox for our message.
made things right
Received wrong watch and it was broken.
customer service refused to help at first, with more communication with Jenny she was able to take care of my issue.
25 June 2025
Unprompted review
Reply from Obsyss
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered regarding your order. We strive to ensure that our customers receive exactly what they ordered, and it's clear that we fell short in your case.
To assist you further and resolve this issue, could you please send us another email? We have a number of customers with the name "Gloria," and I want to make sure we locate your specific order quickly and accurately. Your satisfaction is very important to us, and we want to ensure we address your concerns properly.
Thank you for your understanding, and we look forward to hearing from you soon.
the quality of after-sales service of OBYSS
OBYSS’s after-sales service through Tiffany as much as its products are what is currently best done in online commerce. The video surveillance of my building filmed the scene of the theft of my order by the delivery person. The informed after-sales service of OBYSS quickly, kindly and free of charge offered a second delivery that I accepted. I have rarely been so satisfied with the quality of the after-sales service. This testifies to a very high sense of responsibility in this company. I take this opportunity to say a big thank you to Tiffany.
24 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your kind words and for taking the time to leave us a 5-star review, William! We are thrilled to hear that you were satisfied with our after-sales service, especially Tiffany's assistance. Your feedback regarding the swift resolution of your delivery issue is greatly appreciated and reflects our commitment to providing exceptional service.
We are here to ensure your experience with OBYSS is nothing short of excellent, and we look forward to serving you again in the future!
Fantastic customer service (Jenny)!
22 May 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic 5-star review, Frank! We truly appreciate your kind words about our customer service, especially Jenny. It's always our goal to provide the best experience possible, and we're thrilled to hear that we met your expectations.
Purchased 3 watches although they took…
Purchased 3 watches although they took extreme time to arrive(although I'm inpatient) Jenny done her best to keep me informed all the way despite my rudeness so welldone
8 May 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Paul! We truly appreciate your patience during the shipping process and are thrilled to hear that Jenny was able to keep you informed throughout. Your feedback means a lot to us, and we’re glad you’re happy with your watches.
I ordered myself a watch from obsyss…
I ordered myself a watch from obsyss and i'm so amazed on how luxury it looks on my hand thanks to JENNY and there customer service is so good if you have any problem with your shipment or package just reach out to them on they will let you know how to fix the problem
14 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you are amazed by the luxury look of your watch. It’s fantastic to know that Jenny and our customer service team were able to assist you effectively :)
Jenny was the best and the company is…
Jenny was the best and the company is awesome… I will continue to deal with these folks
12 June 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Jenny provided you with excellent service and that you find our company awesome. Your continued support means a lot to us, and we look forward to serving you again in the future!
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