I was dubious buying from Obyss,but decided that l'd take the risk and took advantage of their buy 2 get one free offer.The watches have arrived and for the money paid appear quite acceptable.They lo... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy do you have some beautiful watches, think I will buy again, Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care. My new watch arrived... See more
Company replied
Exceptional Service from Tiffany on my replacement watch I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly. If ever... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
4.1
Great
490 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredible support by Tiffany
Incredible support by Tiffany
I received wrong item but Tiffany resolved it SWIFTLY,
God bless you 💖
24 November 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Shama! We truly appreciate your kind words about Tiffany and the support you received. We're glad to hear that the issue with your order was resolved swiftly. Your satisfaction is our top priority, and it’s great to know we can assist you effectively :)
First order didn't arrive.but Tiffany …
First order didn't arrive.but Tiffany was so helpful reorder and it arrived Monday and it is beautiful my husband loves it
Thankyou Tiffany for your help
11 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your experience with us, Mr. Barratt. We are thrilled to hear that your reorder arrived and that you found it beautiful! It's wonderful to know that your husband loves it as well :)
We appreciate your kind words about Tiffany's assistance. Thank you for choosing OBSYSS!
Just purchased a couple of watches from…
Just purchased a couple of watches from Obsyss.Any problems with delivery and guarantees was quickly solved by Tiffany of Obsyss who have great deals on excellent watches. Raymond Johns
15 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Raymond! We are thrilled to hear that you are satisfied with your recent purchase of watches from OBSYSS. It’s great to know that Tiffany was able to assist you promptly with any delivery and guarantee concerns. We strive to provide excellent customer service and high-quality products, and your feedback reinforces our commitment. We look forward to serving you again in the future!
Exceptional Service from Tiffany on my…
Exceptional Service from Tiffany on my replacement watch
I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly.
If every company had staff like Tiffany, the business world would be in much better shape.
Thank you again, Tiffany, for your excellent service. I will certainly continue purchasing from OBSYSS.
7 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Shamus! We are thrilled to hear that Tiffany provided you with exceptional service and addressed all your queries with professionalism. Your kind words truly reflect the dedication we strive for at OBSYSS. We are grateful for your continued support and look forward to serving you again in the future :)
The watches r so so good customer…
The watches r so so good customer service is excellent had a watch was faulty they sent a replacement out straight away Tiffany in customer service was so so helpful
1 October 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Christopher! We are thrilled to hear that you are enjoying your watch and that our customer service team, especially Tiffany, was able to assist you promptly with the replacement. Your satisfaction is our top priority, and it’s great to know we could meet your expectations.
Tiffany has helped me several times…
Tiffany has helped me several times with issues regarding an order. She has always been spot on and effective.
12 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a positive review, Robert! We are thrilled to hear that Tiffany has been able to assist you effectively with your order issues. Your satisfaction is our top priority, and it’s wonderful to know that our team is making a difference :)
Obsyss has poor customer service
Obsyss has poor customer service. They have ridiculous cancellation policy. They refused to cancel my order before shipping it. They shipped it after 2-days and then charged fees for return and refund. Also you can get same watched from Ali express at 1/10th of price. Dont Buy from OBSYSS!!! Thieves!!
20/11 - Replying to the premium quality part. The watch arrived today and it is a $1 quality. Even the golden and black colour paint finish on links is a Z-grade pathetic quality. The watch is nothing like shown in the picture. Don't fall for these scammers. Now they asked me to pay postage to return and they want to keep 25% of the price paid. Dont buy!!!
8 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback, Asif. We want to clarify that our cancellation policy is designed to ensure transparency and fairness for all our customers. Unfortunately, your request was made after the cancellation timeframe had passed, which is why we were unable to process it. We strive to ship orders in a timely manner, and as noted on our website, shipping may take up to 72 hours due to high demand.
Regarding the quality of our watches, we pride ourselves on offering products that are distinct and of superior quality compared to those available on platforms like AliExpress. We believe that our watches provide exceptional value and craftsmanship.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you Jenny!
Had issues with one of my watches and found it so easy to get support. Received prompt replies to messages and my query was resolved quickly and to my satisfaction. Makes it a pleasant support experience - thank you, Jenny!
20 October 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Farhat! We are thrilled to hear that you had a positive experience with our support team and that your issue was resolved quickly. Your satisfaction is our top priority, and it's great to know that Jenny was able to assist you effectively :)
Great product
Obsyss has one of the best selections of watches to choose from. Their watches are top quality and stand up to everything that Obsyss says they are. I have many of their watches and have never had an issue with any of them. I believe that their watches are made to the quality and standard that you would want to show off on your wrist.
29 October 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic 5-star review, Todd! We truly appreciate your kind words about our selection and the quality of our watches. It’s wonderful to hear that you have had such a positive experience with our products, and we are thrilled that you feel confident showcasing them. Your satisfaction is our top priority, and we look forward to serving you again in the future :)
Obsyss watches inferior quality
Ive bought two Obsyss watches, same model just different colors.
Both stopped working properly (they stopped ) and they replaced because they were within the warranty period...The shortly after receiving the replacements they are not working properly.
I have reported this but they refuse to replace them because they are "beyond the warranty period".
Clearly these watches are DEFECTIVE and a reputable company would stand by their product. I guess that's why they are low cost.
My recommendation is to stay away from Obsyss unless you can use you phone to keep time. Just sayin.
27 October 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback, Tom. We truly understand your frustration. We strive to provide the best possible support to our customers, and we regret that we are unable to offer another replacement for your watches at this time, as they are unfortunately beyond the warranty period. Our policy allows for replacements only while items are still covered under warranty, and we have done our best to assist you within those guidelines.
Obsyss watches are cheaply made
Obsyss watches look really nice, the look, the quality. I bought 9 watches over the past year and half, they worked fine for a year. I took them to replace the batteries,only 3 of them still work. Obviously there is a reason for the cheap price, you are gonna have to replace the watch with another one in a year. Don't waste your money. I contacted them about it and was told they are only covered under a warranty for a year and there was nothing they could do for me.
19 October 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback. We genuinely appreciate your support and understand your concerns regarding the performance of the watches you purchased.
At OBSYSS, we strive to provide quality products at competitive prices, and we do offer a one-year warranty on our watches. This warranty is standard practice across the industry, as it allows us to maintain affordability while ensuring that our customers receive products that meet our quality standards.
To show our appreciation for your loyalty, we would like to offer you a discount on your next purchase.
Not what I ordered
Watch is very different to what I ordered, looks similar but most definitely not the same, watch strap in advertising shown as blue and yellow and watch is identified as radio controlled (don't think so). Other issue is that there are no instruction with the watch to explain what the functions of each of the buttons are, just have to guess and hopefully not mess anything up however button on left side of watch seems to do nothing. Have accepted offer of replacement watch and now waiting on delivery, fantastic customer service so far will upgrade to 4* and hopefully when new watch arrives will completely re-write my review with a glowing endorsement
16 October 2025
Unprompted review
Reply from Obsyss
Thank you for your review and for letting us know about your experience, Jon. We’re very sorry the watch didn’t match your expectations and that the instructions were missing — that’s certainly not what we aim for. Our team has already reached out via email with a replacement offer, and we’re just waiting for your reply so we can sort this out quickly for you.
Excellent customer service
My query was resolved quickly and professionally, couldn’t have asked for a better outcome. Tiffany was very helpful and made sure my issue was resolved to my satisfaction - thank you, Tiffany!
8 October 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Farhat! We are thrilled to hear that your query was resolved quickly and professionally. It's fantastic to know that Tiffany was able to assist you effectively and ensure your satisfaction. Your feedback is greatly appreciated, and we look forward to serving you again in the future :)
Great customer service and Tiffany…
Great customer service and Tiffany especially I highly recommend.
10 September 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful 5-star review, Chris! We are thrilled to hear that you had a great experience with our customer service, and we truly appreciate your kind words about Tiffany. Your recommendation means a lot to us and motivates our team to continue providing the best service possible :)
the initial watch that I received Excellent customer service. Customer …
the initial watch that I received didn't work. I notified Obsyss and they rushed me another watch. It's a beautiful time piece.
13 August 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you received the replacement watch and that you find it to be a beautiful timepiece. We strive to provide excellent service and quality products, and your feedback reassures us that we're on the right track :)
The products are of excellent quality
The products are of excellent quality, and I have made repeated purchases with great satisfaction. I want to emphasize the efficiency and warmth I received from Jenny as my purchasing assistant.
27 August 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Carlos! We are thrilled to hear that you are satisfied with the quality of our products and appreciate your continued support. It's great to know that Jenny provided you with efficient and warm assistance during your purchasing experience :)
JENNY amazing customer representative
Jenny is an amazing customer service representative just as Tiffany..Botj of them are amazing people! First i purchased a watch that wasn’t working and Tiffany exchanged it for me immediately!
The second watch too wasn’t working and Jenny her
Colleague too was so
Wonderfully helpful
She re ordered and second replacement for me and asked me to keep the old one ..All my friends and family wants to shop there because of their amazing customer service.. I will highly recommend them to anyone and that’s why am giving them 5 stars. I have never dealt with any customer service as polite and so understanding like this wonderful company..
21 August 2025
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave such a wonderful review, Eric! We truly appreciate your kind words about our customer service team, especially Tiffany and Jenny. It's fantastic to hear that they were able to assist you with your watch replacements and provide you with a positive experience.
At OBSYSS, we strive to ensure that our customers receive the best service possible, and your feedback reinforces our commitment to that goal. We are thrilled to know that you and your friends, and family are excited to shop with us.
Thank you for your recommendation, and we look forward to serving you again in the future :)
This place is great!
This place is great!! Had an issue and they resolved it immediately—Jenny was above average and wonderful to deal with. Will buy from them again for sure!
17 September 2025
Unprompted review
Reply from Obsyss
Thank you for your fantastic 5-star review, Carl! We’re thrilled to hear that you had a great experience with us and that Jenny was able to resolve your issue promptly. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again at OBSYSS!
Tiffany
Would like to say a massive thank u to Tiffany for helping me with a watch her Customer service is excellent helpful in so many ways OBSYSS customer service is excellent
12 September 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review, Chris! We truly appreciate your kind words about Tiffany and our customer service. It’s our goal to provide excellent support and assistance, and we’re thrilled to hear that you found it helpful :)
OK product, but unprofessional company
Delivery was quick and watch is as advertised. Quality as per expected for the price.
Only complaint is the inability to provide a Invoice. It has been almost a month and they respond, but can't provide a invoice. Always coming back with excuses. Find it very strange that a company are unable to provide a simple invoice.
15 August 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of the quick delivery and the quality of the watch.
We understand your frustration regarding the invoice. Please know that we are not making excuses; we genuinely strive to provide all necessary information related to your purchase and ensure that you receive the invoice you need.
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