I was dubious buying from Obyss,but decided that l'd take the risk and took advantage of their buy 2 get one free offer.The watches have arrived and for the money paid appear quite acceptable.They lo... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy do you have some beautiful watches, think I will buy again, Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care. My new watch arrived... See more
Company replied
Exceptional Service from Tiffany on my replacement watch I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly. If ever... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
4.1
Great
490 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
'Maverick' or Masquerade
06/03/26 -2nd review update after reply from Obyss. The company have offered a replacement which i have no use for as my son no longer wants a watch from their catalogue. I feel perplexed regarding this issue as the watch stopped working and as far as i am aware i am entitled to a refund in full? Obyss just repeat the same narrative regarding a 30 day refund policy but this item has stopped working therefore it is not a return but an item from them that is no longer viable. Very disappointing. 1st review. I purchased the 'Maverick' watch from Obyss in Dec 2025'. Stunning blue, a gift for my sons Xmas. Blue was my dads fave colour so it was related to his passing in Jul 25'. 2nd wk in Feb 26' the hands on the watch stopped working, I contacted the support team at Obyss who politely ask for a video of the watch 'Not Working'?? I sent a video but they say they cannot access it and have said I cannot have a refund only a credit for their website because the watch was bought + 30 days ago (this is the refund policy apparently, regardless the item is not working) My son does not want another one from Obyss. I want to return the watch incl.box, fixing tool etc. Unfortunately this company will not return my money in the same good faith that I bought this gift in. Displeased to say the least as i read the reviews on here before purchasing from them.
19 February 2026
Unprompted review
Reply from Obsyss
Thank you for reaching out and sharing your experience with us. We want to sincerely apologize for the frustration you've encountered regarding your 'Maverick' watch. We understand how important this gift was for you and your family, especially given its sentimental value.
As mentioned in our previous communications, the return and refund policy states that returns must be initiated within 30 days of purchase. Unfortunately, since your order was placed in November 2025, it falls outside this timeframe, and we are unable to process a refund for the watch.
However, we truly value your satisfaction and would be more than happy to assist you with a replacement. If your son is not interested in the same model, we can certainly provide options for different items that may better suit his preferences, as mentioned.
Please let us know how you would like to proceed, and we will do our best to ensure a positive resolution for you.
Stylish, affordable watches.
Oh boy do you have some beautiful watches, think I will buy again,
Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care.
My new watch arrived in a lovely box with instructions for use, although the booklet had small writing obviously due to size of booklet. Quite manageable though.
So if you need a new watch with style and class which is affordable then you should check this company out. You may just be surprised.
19 February 2026
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Julie! We're thrilled to hear that you love our watches and appreciate the personal touch from Tiffany in keeping you updated throughout your purchase. It's great to know that your new watch arrived beautifully packaged and that you found the instructions manageable.
We look forward to serving you again in the future! :)
Buy from this company.
Immediately sorted out my mistake with empathy and understanding.
It wasn't Customer Service, it was Customer Care!
Jenny found solutions to all my questions.
Great products, excellent prices.
Buy from this company.
16 February 2026
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Paul! We truly appreciate your kind words about our customer care and the solutions Jenny provided. It's great to hear that you found our products and prices to your satisfaction. Your support means a lot to us at OBSYSS, and we look forward to serving you again in the future! :)
Outstanding Support and Honest Resolution
I faced an issue with my order from OBSYSS due to a courier mix-up. While the situation was unfortunate, the way it was handled truly reflects the company’s commitment to customer satisfaction.
Throughout the process, Tiffany was professional, empathetic, and extremely responsive. She took the time to understand my situation in detail — I was flying overseas within days, the item was purchased as a gift, and I would be away for several months. Because of these circumstances, accepting a replacement shipment or a store credit was not practical for me.
OBSYSS offered several thoughtful alternatives:
• An immediate replacement shipment
• A full refund via a non-expiring gift card
• And ultimately, a full refund to my original payment method
The full refund was necessary because the original purpose of the purchase could no longer be fulfilled within the required timeframe, and I would not be available to receive or use a replacement or store credit while traveling abroad.
Once this was clearly communicated, OBSYSS handled the situation responsibly and processed the refund without hesitation. The entire interaction was transparent, respectful, and solution-focused.
Mistakes can happen, but strong customer service is shown in how they are resolved. OBSYSS and especially Tiffany handled this with integrity and care. I would confidently recommend them and would gladly shop with them again.
If anyone wanna see proofs, reply to this post.
9 January 2026
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your experience, Nayeem. We truly appreciate your thoughtful feedback and are delighted to hear that Tiffany was able to assist you effectively during the courier mix-up.
Your recognition of her professionalism and empathy means a lot to us, and we are glad that we could offer a solution that met your needs, especially given your time constraints.
We are grateful for your recommendation and look forward to serving you again in the future.
Amazing
I ordered a watch here and it came looking everything it was supposed to unlike some others. The presentation in a box with instructions finished it off. Again unlike others . Amazing.
16 February 2026
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review, Mark! We are thrilled to hear that your watch arrived exactly as expected and that you appreciated the thoughtful presentation and included instructions. Your satisfaction is our top priority, and feedback like yours motivates us to continue delivering exceptional products and service.
We look forward to serving you again in the future!
Watch is not the same quality ad the photo
The picture on the website was nice the watch that i received was thicker on the face,
When i emailed for a return i have to pay extra for shipping or get a 25% discount card so im still loosing money, Jenny has still not replied to my email. Very unhappy with this service and the product that i purchased for £55.00 something i will never wear.
9 February 2026
Unprompted review
Reply from Obsyss
We sincerely apologize for any disappointment you experienced with your recent purchase. We strive for transparency, and the shipping fee and restocking fee were clearly indicated on our website to ensure that our customers are fully informed before making a purchase.
Regarding your email, Jenny has responded to your inquiry, and we encourage you to check your inbox, including your spam or junk folder, in case her message was misdirected.
Excellent choice of company
A great company to buy from. Excellent customer service. Excellent delivery time to. The watch is fantastic for me. Tiffany helped me so much with my problem thank you
7 February 2026
Unprompted review
Reply from Obsyss
Thank you for your wonderful 5-star review, Amanda! We are thrilled to hear that you had a great experience with us at OBSYSS. It's fantastic to know that Tiffany was able to assist you effectively and that you are enjoying your new watch. Your satisfaction is our top priority, and we appreciate your kind words about our customer service and delivery :)
Great company!
Great company to purchase from! I had some questions and Tiffany was very prompt on getting to me! Thank you Tiffany!
29 January 2026
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that Tiffany was able to assist you promptly. Your feedback is invaluable to us and motivates our team to continue providing excellent service :)
My review has been removed so don't…
My review has been removed so don't trust the honesty of the listed reviews. They mostly talk about faulty watches being replaced, very strange not about quality etc. My watch the Deros Dusk was junk pure and simple, so my review has been removed. Beware not what they advertise at all.
15 January 2026
Unprompted review
Reply from Obsyss
Thank you for sharing your concerns regarding your experience with the DEYROS - Dusk watch. We take feedback like yours seriously and strive to ensure that all our customers are satisfied with their purchases.
To assist you further, could you please send us a video demonstrating the issue you encountered with your watch? This will help us understand the situation better and work towards a resolution. You may send it to hello@obsyss.com
We also want to clarify that we have not removed any of your reviews. We value transparency and appreciate all feedback, whether positive or negative.
I purchased a watch as a Christmas…
I purchased a watch as a Christmas present due to no body’s fault the watch had intermittent issue it would run for a while and then stop. I got in touch with OBSYSS with regards to this issue and spoken to a lovely lady called Tiffany who was so professional, responded straight away every time and quickly resolved the matter and had a new watch sent out.
8 January 2026
Unprompted review
Reply from Obsyss
Thank you very much for taking the time to share your experience with us, Becky! We are delighted to hear that Tiffany was able to assist you so effectively with the issue you encountered with your watch. We are glad that we could resolve the matter swiftly and ensure you received a new watch.
Thank you once again for your support, and we hope you enjoy your new watch for many years to come!
Wonderful customer service
Wonderful customer service. My original watch order was lost in the post. After I notified the company I recieved a quick reply from Jenny and after a further couple of emails while they looked into the matter I was informed a replacement was on its way. Great communications at all times and definitely 5stars for their customers service.
12 January 2026
Unprompted review
Reply from Obsyss
Thank you for the 5-star review, Susan! We are thrilled to hear that you had a positive experience with our customer service team, especially with Jenny. We strive to provide timely and effective communication, and it's great to know that we were able to resolve the issue with your order promptly. Your satisfaction is our top priority, and we appreciate your kind words and support.
Jenny is a star
Had a problem with my watch, contacted Jenny in customer services, she arranged for a replacement. Arrived promptly I am very happy.
She is a star.
20 January 2026
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Paul! We are thrilled to hear that Jenny was able to assist you with your watch issue and arrange for a prompt replacement. Your satisfaction is our top priority, and it’s great to know that you are happy with the service you received :)
Great experience with our purchase.
Thank you Tiffany for the exceptional, professional and kindest service that you gave to my wife and me to make sure we were completely satisfied with the watch we purchased. With kindest gratitude, Lawrence and Jan
15 January 2026
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Lawrence! We are thrilled to hear that you and Jan had such a positive experience with Tiffany. Providing exceptional service and ensuring our customers are completely satisfied is our top priority at OBSYSS. Your kind words truly mean a lot to us, and we appreciate your support :)
Awesome Watches
Awesome Watches, well worth the prices.
Am definitely buying again.
I purchased 10.
24 December 2025
Unprompted review
Reply from Obsyss
Thank you for your fantastic 5-star review! We're thrilled to hear that you love our watches and find them worth the price. Your support means a lot to us, and we're excited to have you as a customer.
I recently received my 6 th watch from…
I recently received my 6 th watch from obsyss and can’t say enough all the watches are awsome quality style and uniqueness is amazing and the customer rep Tiffany we emailed back and forth several times she makes the experience great look forward to getting more happy holidays and keep up the good work
23 December 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Bryan! We are thrilled to hear that you love your sixth watch from OBSYSS and appreciate the quality, style, and uniqueness of our products. It's fantastic to know that Tiffany provided you with great support during your experience. We truly value your feedback and look forward to serving you again in the future. Wishing you happy holidays and many more stylish moments with your watches! :)
Obsyss watch
So I bought a watch from obsyss and when I received it was gaining time got in touch and exchanged emails with Tiffany who after asking if I could send video of said watch to understand the proble . Once Tiffany viewed video straight away organised and sent a replacement which I've received and works perfectly. A lovely looking watch and 1st class customer service. Thank you Tiffany
18 December 2025
Unprompted review
Reply from Obsyss
Thank you for your wonderful 5-star review, Peter! We are thrilled to hear that you are satisfied with your new watch and that Tiffany was able to assist you promptly. Your feedback about our customer service and the quality of our products means a lot to us.
Absolutely brilliant top value and the…
Absolutely brilliant top value and the watch is solid and looks the part recomend to anyone great value.
30 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review, Stephen! We're thrilled to hear that you find our watches to be solid and great value. Your recommendation means a lot to us, and we appreciate your support :)
Plesantly helped
I chatted with your Tech 'Tiffany' she was delightful and resolved my problem promptly and professionally. She is a treasure to your company.
Thank You
Gil Lega
27 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Gil! We're thrilled to hear that Tiffany was able to assist you promptly and professionally. Your kind words about her are truly appreciated, and we are proud to have her on our team. We look forward to serving you again!
This will be my first review to be…
This will be my first review to be followed by a second after I receive my replacement watch!
Customer service with Tiffany has been amazing. After receiving my package to find NO WATCH inside ( package had been tampered with and watch taken during shipping), I contacted customer service and liaised with Tiffany. She was totally understanding, prompt replies and arranged a replacement watch with a view to ensure this watch would arrive in time for Xmas. At this point in time I can't praise Tiffany enough for her outstanding customer service. The icing on the cake will be if my replacement watch arrives in time for Xmas. 😊
3 December 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Susan! We truly appreciate your kind words about Tiffany and the customer service you received. We're sorry to hear about the issue with your original package, but we're glad that Tiffany was able to assist you promptly and arrange a replacement watch for you.
We understand how important it is for your new watch to arrive in time for Christmas, and we are doing everything we can to ensure it does. We wish you a joyful holiday season!
Unfortunately my first 3 watches were…
Unfortunately my first 3 watches were damaged in transit so did not get to me and were returned so I had to wait for them to be re shipped,
I have given 3 stars because I cannot fault the customer service!!
Jenny and Tiffany were fantastic.
The watches look ok not as great as I thought they would be and I feel the packaging they come in are very cheap looking boxes that make the watches look cheap so very disappointed in this as they are not cheap watches but feel as though they look better in the pictures,
Great customer service but long delivery would not use again
24 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave a review, Carrie. We sincerely apologize for the inconvenience caused by the damaged watches during transit and appreciate your understanding as we worked to resolve the issue. It's great to hear that you found our customer service team, particularly Jenny and Tiffany, to be helpful.
We understand your disappointment regarding the quality of the packaging and the watches not meeting your expectations. Your feedback is invaluable, and we will take it into consideration as we strive to improve our products and presentation.
We hope to have the opportunity to serve you better in the future.
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