Unfortunately my first 3 watches were damaged in transit so did not get to me and were returned so I had to wait for them to be re shipped, I have given 3 stars because I cannot fault the customer... See more
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Review summary
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Reviews shaping this summary
I received fantastic support from Jenny when I reported that the watch I had bought for my grandson's birthday had been stolen. The package had been neatly slit open and the watch had been removed -... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Had a few issues with a faulty watch,replaced quickly,one went missing,replaced,regularly kept updated by Jenny who has been excellent throughout.l now have seven watches from Obyss and am regularly a... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
3.9
Great
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I purchased a watch as a Christmas…
I purchased a watch as a Christmas present due to no body’s fault the watch had intermittent issue it would run for a while and then stop. I got in touch with OBSYSS with regards to this issue and spoken to a lovely lady called Tiffany who was so professional, responded straight away every time and quickly resolved the matter and had a new watch sent out.
8 January 2026
Unprompted review
Reply from Obsyss
Thank you very much for taking the time to share your experience with us, Becky! We are delighted to hear that Tiffany was able to assist you so effectively with the issue you encountered with your watch. We are glad that we could resolve the matter swiftly and ensure you received a new watch.
Thank you once again for your support, and we hope you enjoy your new watch for many years to come!
Wonderful customer service
Wonderful customer service. My original watch order was lost in the post. After I notified the company I recieved a quick reply from Jenny and after a further couple of emails while they looked into the matter I was informed a replacement was on its way. Great communications at all times and definitely 5stars for their customers service.
12 January 2026
Unprompted review
Reply from Obsyss
Thank you for the 5-star review, Susan! We are thrilled to hear that you had a positive experience with our customer service team, especially with Jenny. We strive to provide timely and effective communication, and it's great to know that we were able to resolve the issue with your order promptly. Your satisfaction is our top priority, and we appreciate your kind words and support.
Jenny is a star
Had a problem with my watch, contacted Jenny in customer services, she arranged for a replacement. Arrived promptly I am very happy.
She is a star.
20 January 2026
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Paul! We are thrilled to hear that Jenny was able to assist you with your watch issue and arrange for a prompt replacement. Your satisfaction is our top priority, and it’s great to know that you are happy with the service you received :)
Great experience with our purchase.
Thank you Tiffany for the exceptional, professional and kindest service that you gave to my wife and me to make sure we were completely satisfied with the watch we purchased. With kindest gratitude, Lawrence and Jan
15 January 2026
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Lawrence! We are thrilled to hear that you and Jan had such a positive experience with Tiffany. Providing exceptional service and ensuring our customers are completely satisfied is our top priority at OBSYSS. Your kind words truly mean a lot to us, and we appreciate your support :)
Awesome Watches
Awesome Watches, well worth the prices.
Am definitely buying again.
I purchased 10.
24 December 2025
Unprompted review
Reply from Obsyss
Thank you for your fantastic 5-star review! We're thrilled to hear that you love our watches and find them worth the price. Your support means a lot to us, and we're excited to have you as a customer.
I recently received my 6 th watch from…
I recently received my 6 th watch from obsyss and can’t say enough all the watches are awsome quality style and uniqueness is amazing and the customer rep Tiffany we emailed back and forth several times she makes the experience great look forward to getting more happy holidays and keep up the good work
23 December 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Bryan! We are thrilled to hear that you love your sixth watch from OBSYSS and appreciate the quality, style, and uniqueness of our products. It's fantastic to know that Tiffany provided you with great support during your experience. We truly value your feedback and look forward to serving you again in the future. Wishing you happy holidays and many more stylish moments with your watches! :)
Obsyss watch
So I bought a watch from obsyss and when I received it was gaining time got in touch and exchanged emails with Tiffany who after asking if I could send video of said watch to understand the proble . Once Tiffany viewed video straight away organised and sent a replacement which I've received and works perfectly. A lovely looking watch and 1st class customer service. Thank you Tiffany
18 December 2025
Unprompted review
Reply from Obsyss
Thank you for your wonderful 5-star review, Peter! We are thrilled to hear that you are satisfied with your new watch and that Tiffany was able to assist you promptly. Your feedback about our customer service and the quality of our products means a lot to us.
Absolutely brilliant top value and the…
Absolutely brilliant top value and the watch is solid and looks the part recomend to anyone great value.
30 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful 5-star review, Stephen! We're thrilled to hear that you find our watches to be solid and great value. Your recommendation means a lot to us, and we appreciate your support :)
Plesantly helped
I chatted with your Tech 'Tiffany' she was delightful and resolved my problem promptly and professionally. She is a treasure to your company.
Thank You
Gil Lega
27 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Gil! We're thrilled to hear that Tiffany was able to assist you promptly and professionally. Your kind words about her are truly appreciated, and we are proud to have her on our team. We look forward to serving you again!
This will be my first review to be…
This will be my first review to be followed by a second after I receive my replacement watch!
Customer service with Tiffany has been amazing. After receiving my package to find NO WATCH inside ( package had been tampered with and watch taken during shipping), I contacted customer service and liaised with Tiffany. She was totally understanding, prompt replies and arranged a replacement watch with a view to ensure this watch would arrive in time for Xmas. At this point in time I can't praise Tiffany enough for her outstanding customer service. The icing on the cake will be if my replacement watch arrives in time for Xmas. 😊
3 December 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Susan! We truly appreciate your kind words about Tiffany and the customer service you received. We're sorry to hear about the issue with your original package, but we're glad that Tiffany was able to assist you promptly and arrange a replacement watch for you.
We understand how important it is for your new watch to arrive in time for Christmas, and we are doing everything we can to ensure it does. We wish you a joyful holiday season!
Unfortunately my first 3 watches were…
Unfortunately my first 3 watches were damaged in transit so did not get to me and were returned so I had to wait for them to be re shipped,
I have given 3 stars because I cannot fault the customer service!!
Jenny and Tiffany were fantastic.
The watches look ok not as great as I thought they would be and I feel the packaging they come in are very cheap looking boxes that make the watches look cheap so very disappointed in this as they are not cheap watches but feel as though they look better in the pictures,
Great customer service but long delivery would not use again
24 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave a review, Carrie. We sincerely apologize for the inconvenience caused by the damaged watches during transit and appreciate your understanding as we worked to resolve the issue. It's great to hear that you found our customer service team, particularly Jenny and Tiffany, to be helpful.
We understand your disappointment regarding the quality of the packaging and the watches not meeting your expectations. Your feedback is invaluable, and we will take it into consideration as we strive to improve our products and presentation.
We hope to have the opportunity to serve you better in the future.
Incredible support by Tiffany
Incredible support by Tiffany
I received wrong item but Tiffany resolved it SWIFTLY,
God bless you 💖
24 November 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Shama! We truly appreciate your kind words about Tiffany and the support you received. We're glad to hear that the issue with your order was resolved swiftly. Your satisfaction is our top priority, and it’s great to know we can assist you effectively :)
First order didn't arrive.but Tiffany …
First order didn't arrive.but Tiffany was so helpful reorder and it arrived Monday and it is beautiful my husband loves it
Thankyou Tiffany for your help
11 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your experience with us, Mr. Barratt. We are thrilled to hear that your reorder arrived and that you found it beautiful! It's wonderful to know that your husband loves it as well :)
We appreciate your kind words about Tiffany's assistance. Thank you for choosing OBSYSS!
Just purchased a couple of watches from…
Just purchased a couple of watches from Obsyss.Any problems with delivery and guarantees was quickly solved by Tiffany of Obsyss who have great deals on excellent watches. Raymond Johns
15 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Raymond! We are thrilled to hear that you are satisfied with your recent purchase of watches from OBSYSS. It’s great to know that Tiffany was able to assist you promptly with any delivery and guarantee concerns. We strive to provide excellent customer service and high-quality products, and your feedback reinforces our commitment. We look forward to serving you again in the future!
Exceptional Service from Tiffany on my…
Exceptional Service from Tiffany on my replacement watch
I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly.
If every company had staff like Tiffany, the business world would be in much better shape.
Thank you again, Tiffany, for your excellent service. I will certainly continue purchasing from OBSYSS.
7 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Shamus! We are thrilled to hear that Tiffany provided you with exceptional service and addressed all your queries with professionalism. Your kind words truly reflect the dedication we strive for at OBSYSS. We are grateful for your continued support and look forward to serving you again in the future :)
The watches r so so good customer…
The watches r so so good customer service is excellent had a watch was faulty they sent a replacement out straight away Tiffany in customer service was so so helpful
1 October 2025
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Christopher! We are thrilled to hear that you are enjoying your watch and that our customer service team, especially Tiffany, was able to assist you promptly with the replacement. Your satisfaction is our top priority, and it’s great to know we could meet your expectations.
Tiffany has helped me several times…
Tiffany has helped me several times with issues regarding an order. She has always been spot on and effective.
12 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a positive review, Robert! We are thrilled to hear that Tiffany has been able to assist you effectively with your order issues. Your satisfaction is our top priority, and it’s wonderful to know that our team is making a difference :)
Obsyss has poor customer service
Obsyss has poor customer service. They have ridiculous cancellation policy. They refused to cancel my order before shipping it. They shipped it after 2-days and then charged fees for return and refund. Also you can get same watched from Ali express at 1/10th of price. Dont Buy from OBSYSS!!! Thieves!!
20/11 - Replying to the premium quality part. The watch arrived today and it is a $1 quality. Even the golden and black colour paint finish on links is a Z-grade pathetic quality. The watch is nothing like shown in the picture. Don't fall for these scammers. Now they asked me to pay postage to return and they want to keep 25% of the price paid. Dont buy!!!
8 November 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your feedback, Asif. We want to clarify that our cancellation policy is designed to ensure transparency and fairness for all our customers. Unfortunately, your request was made after the cancellation timeframe had passed, which is why we were unable to process it. We strive to ship orders in a timely manner, and as noted on our website, shipping may take up to 72 hours due to high demand.
Regarding the quality of our watches, we pride ourselves on offering products that are distinct and of superior quality compared to those available on platforms like AliExpress. We believe that our watches provide exceptional value and craftsmanship.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Thank you Jenny!
Had issues with one of my watches and found it so easy to get support. Received prompt replies to messages and my query was resolved quickly and to my satisfaction. Makes it a pleasant support experience - thank you, Jenny!
20 October 2025
Unprompted review
Reply from Obsyss
Thank you for taking the time to leave such a wonderful review, Farhat! We are thrilled to hear that you had a positive experience with our support team and that your issue was resolved quickly. Your satisfaction is our top priority, and it's great to know that Jenny was able to assist you effectively :)
Great product
Obsyss has one of the best selections of watches to choose from. Their watches are top quality and stand up to everything that Obsyss says they are. I have many of their watches and have never had an issue with any of them. I believe that their watches are made to the quality and standard that you would want to show off on your wrist.
29 October 2025
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic 5-star review, Todd! We truly appreciate your kind words about our selection and the quality of our watches. It’s wonderful to hear that you have had such a positive experience with our products, and we are thrilled that you feel confident showcasing them. Your satisfaction is our top priority, and we look forward to serving you again in the future :)
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