Oakmans Estate Agents Reviews 

518
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often going above and beyond to assist. Many highlight the excellent service, clear communication, and efficient handling of their needs, making the overall experience smooth and stress-free. However, some customers also noted dissatisfaction with certain aspects of the service, citing issues like unresponsiveness, delays in follow-up, and a perceived lack of professionalism. These concerns included instances of administrative issues, management's approach, and concerns regarding customer care.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as professional, friendly, and helpful.... See more

Service

Customers had positive experiences with service, with many reviewers describing it as exceptional,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and approachability... See more

User experience

People report positive experiences with user experience, often highlighting how staff made them feel at ease... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jilly came to value my house and sell it. The whole experience has been amazing, she's really professional but also such a nice person. She's given a clear realistic plan of how to sell the property b... See more

Rated 5 out of 5 stars

From valuation to completion Oakmans were amazing! They made everything simple with viewings. We obtained a very quick sale and from there to completion they communicated almost daily and supported... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more


Company details

  1. Real Estate Agency

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(518)

380 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and informative

Really friendly person who explained the whole process to me, showed me all the pictures that were taken as well as explained the next steps. Very pleased with the appointment today

5 February 2026
Unprompted review
Rated 5 out of 5 stars

olly and luke

olly and luke were very helpful, funny and kind in showing us the house and driving us to locations. answered all questions and good customer service

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

Bill was really great when he came over to take our photos - he was very respectful of being in someone else's home, and checked our preferences on a number of things. He was friendly and professional, we'd definitely recommend.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Oakmans Media Team Super Service

Oakmans Media Team certainly have elevated the process of aiding the sale of properties to a new level.
Very friendly and knowledgeable was Dominic, the main man.
Super Service

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service very nice people to deal with my appointments were on time I'm very pleased with the way they have worked for us

23 January 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Jane, thank you for your great feedback. We’re really pleased to hear you found the service efficient, the team pleasant to deal with, and that appointments were on time.

Rated 5 out of 5 stars

HI GREAT ME

HI GREAT ME
TOLD ME WHAT HE HAD TO DO
SACN SCLING
TAKE PICTURES
ANER ANY OFF MY QUITIONS
THANKS

21 January 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for the 5* review, Caroline!

Rated 5 out of 5 stars

Excellent service

Excellent service. The photographer was pleasant and explained what he would be doing.

19 January 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your kind review, Joan. We’re really pleased to hear you received excellent service and that the photographer took the time to explain everything clearly while being pleasant throughout the visit. We appreciate you sharing your experience.

Rated 5 out of 5 stars

Bill was great

Bill was great, very efficient took pics, video and drone in half an hour and didn’t mind our dogs wanting a fuss.

16 January 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your lovely feedback. We’re delighted to hear that Bill was so efficient and able to complete the photos, video, and drone work smoothly in a short time. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Oakmans Marketing = Pros

The Oakmans Marketing team are true professionals. One time and very thorough throughout the visit. The photos look fantastic.

15 January 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Stephen, Thank you for your kind feedback. Our marketing is something we’re really proud of, so it’s great to hear that you were happy with both the service and the final photos. We’re pleased the team were professional, punctual, and thorough throughout the visit, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A painless experience!

Dominic was on time , super efficient- explained everything he was going to do
He was also a very pleasant young man - taking time to interact with a slightly anxious pensioner- me!!
Thank you

13 January 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you so much for your lovely feedback. We’re delighted to hear that Dominic was punctual, efficient, and took the time to explain everything clearly. We’ll be sure to pass on your thanks to him.

Rated 5 out of 5 stars

House photos

Photographer arrived on time was very courteous and professional. Minimal disruption and very timely

12 January 2026
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for the 5-star review, David! We’re really pleased to hear that the photographer arrived on time and carried out the visit professionally and courteously, with minimal disruption. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I had the pleasure of being served by…

I had the pleasure of being served by estate agent Tate for several house viewings. We viewed several properties with other estate agents from other firms as well but we found Tate to be the most knowledgeable, enthusiastic and helpful with every viewing. He is an asset to the company and we look forward to having the pleasure to work with him again.

20 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you so much for your great review! We’re delighted to hear that Tate made such a positive impression during your viewings and stood out for his knowledge, enthusiasm, and support. It’s always our aim to make the process as informative and enjoyable as possible, and feedback like this really means a lot to the team.

Rated 5 out of 5 stars

Oakman's Bill, the photographer,is extremely professional, efficient and approachable

As title, Bill who took the photographs for our property that will be up for sale soon, is extremely professional, efficient and approachable.

A few key points highlights:

1) He arrives on-time as scheduled

2) His helpful and straightforward advice in coordinating the house's internal conditions for a smooth photography session completed in under 30 minutes which is extremely efficient

3) His professionalism and expert use of photography equipments, along with illustrations of some initial shots, gives myself, as a landlord, great confidence in having some top visuals on property sites afterwards

4) He has always been friendly, well-mannered and approachable throughout while also presenting himself very professionally as well, which reflects very well onto and very in line Oakmans' own great reputation.

Thank you so much to Bill for his valuable time and great effort again!

22 December 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for taking the time to leave us a review Brian. We’re pleased to hear Bill was professional, efficient, and helpful throughout the photography visit. Wishing you all the best with your sale!

Rated 1 out of 5 stars

To whom it may concern,

To whom it may concern,

I was in the process of purchasing a property through Oakman, which was being managed by Oakman and marketed as an investor property. However, it later became clear that the property was being rented unlawfully, with one room let illegally and without compliance with local council guidelines.

This experience has made it clear to me that landlords should not assume Oakman will carry out proper due diligence on their behalf. Based on my experience, their primary focus appears to be on generating income rather than ensuring legal compliance.

I recently received a promotional property management leaflet from Oakman referring to the upcoming Rental Reform Bill. Given my experience, I felt compelled to share this warning with other landlords.

Please think carefully before relying on Oakman’s management services.
You have been warned.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

The team at Oakmans have been Brilliant

The team at Oakmans have been brilliant. From first survey, writing the sales material and then the support to the full process the team supported and advised us. Without Alex (Sales) and Sue (chasing progress) in particular I don’t think we would have survived the process!

I do highly recommend Oakmans Estate Agents.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Lisa mortgage broker !

“I’ve first met Lisa mid this year with me wanting to be a landlord. Ever since the first initial meet she has been nothing but supportive, and most importantly very precise and accurate with every information she gives. With working with Lisa all you genuinely have to do is sit back provide her the info she needs and let her do her magic. In addition it’s also the fact she’s always active on her phone and email keeping full communication with you through the process which is a really good piece of mind as her reply time is minutes!

Hand down I know who’ll be doing my remortgages, future new applications. Her contact had to be sent to the whole family who’s interests in buying as she’s 10/10

18 December 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers - Excellent service


As a first-time buyer, the whole process felt daunting at first, but Lisa was fantastic from start to finish. Everything was explained clearly, with time taken to answer all questions, and the approach was consistently calm and reassuring, making the experience straightforward and stress-free.

Lisa was professional, knowledgeable, and always quick to respond, which gave real confidence at every stage. Support throughout was excellent, and the service provided was outstanding. Highly recommended for any first-time buyer. Thanks to Lisa and Hannah we're getting settled into our new home just in time for Christmas

28 November 2025
Unprompted review
Rated 5 out of 5 stars

The best

From start to finish the whole process was so smooth Alex was our valuer she explained the process in detail from valuing our house to booking the photographers and telling us when our house would go on the market and timelines she was excellent. Then the photographers a great couple of gents very professional,the videos and photos we're amazing. Then came viewings Tate who showed potential buyers round great bubbly chap our house sold the next day. Then came Sue the sales progressor she handled the sale always took our calls, always had time for us and kept us informed of the progress of our sale absolutely fantastic a lovely bubbly personality who was very approachable at all times we would recommended Oakmans these are the team to go with. Very professional No 1 in the market in my opinion.
Once again thankyou to all the team everyone played there part.👌👏👏👍

14 August 2025
Unprompted review

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