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Oak&More Reviews 

5,747
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,480 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, style, and sturdy construction of the furniture, finding items well-made and built to last. The ordering process is straightforward, supported by excellent communication and helpful staff. Many also highlight the efficient delivery service, with items arriving well-packaged and handled carefully by polite and professional drivers. However, some customers noted issues with delivery personnel, such as refusal to carry heavy items upstairs or not completing paid unboxing. A few reviewers also received products with manufacturing defects or damage upon arrival, sometimes requiring long waits for replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing delight with their... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its promptness and efficiency. Many... See more

Quality

Users consistently express satisfaction with the quality of the furniture, describing it as well-made, solid,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Service

Customers had positive experiences with service, often praising the excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company,great products, great price. Ordered a Seattle dining set with 2 benches. Really classy furniture. Looks far more expensive than price I actually paid. Ease of ordering and deliv... See more

Company replied

Rated 5 out of 5 stars

Reviewing the Solid Oak Parker Super King bed frame from Oak&More. Around 100kg in weight, this thing is properly solid with deep rails, heavy duty double bolts and further structurally reinforcing co... See more

Company replied

Rated 5 out of 5 stars

What a fantastic place! Kept seeing our perfect sofas online but wanted to see them in person before ordering.....so glad we did. Rotherham showroom was superb, well layed out, plenty of room to brows... See more

Company replied

Rated 5 out of 5 stars

Really good customer service. Absolutely outstanding from ordering to delivery.would give more stars if possible. Bought Seattle dining set with 2 benches. This looks a lot more expensive than it act... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re a trusted UK furniture brand offering beautifully made pieces for real homes and real lives. From solid oak dining tables to comfortable sofas and smart storage, our collections are thoughtfully designed, built to last, and easy to live with. Whether you're furnishing your forever home or updating a single space, we’re here to make it simple - with helpful service, honest pricing, and quality you can trust. Prefer to try before you buy? Visit our showroom in Peterborough to see our collections in person. We’re proud to be rated highly by customers who value comfort, style, and furniture that’s made to live with you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(5,747)

1,449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A very straightforward transaction

A very straightforward transaction. The item purchased deserves a 5 star review. However, the delivery process left me puzzled. Such a high fee for a small product made me think the item would be unpacked in situ allowing the purchaser to check item was as advertised. This was not the case which is a concern with online purchasing.

14 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for taking the time to leave your review. We’re really pleased to hear that the item itself deserves 5 stars, but we’re sorry to read that the delivery experience didn’t meet your expectations.

Our delivery charge is a fixed amount, regardless of how big or small the order is. This keeps things fair and consistent for all customers. We do also offer an optional premium delivery service, which includes unpacking and disposal of all packaging. This service is particularly cost‑effective when placing a larger order, but we completely understand why you may have expected unpacking to be included for a smaller item.

We also want to reassure you that we have a very straightforward process for any customer who may have an issue with their item or wish to change their mind for any reason. We’re more than happy for customers to unpack and check their furniture in their own home, without any rush or pressure. If anything isn’t right, we will always resolve it quickly and without any difficulty.

We genuinely appreciate your feedback, as it helps us continue improving the clarity of our services and the experience we provide. Thank you again for sharing your thoughts, and we hope that this clarity will still see you return to us for future orders.

Rated 5 out of 5 stars

Lovely piece of furniture

Lovely piece of furniture, exactly what I was looking for. Fantastic quality, lovely oak. I was informed at every stage of the process and it arrived on time in excellent condition.

3 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your wonderful review Pamela. We're delighted to hear you found exactly what you were looking for and you're pleased with the furniture. It's also great to know our communication kept you informed throughout and that your order arrived on time and in excellent condition. Thank you for choosing Oak & More. We hope you enjoy your beautiful furniture!

Rated 5 out of 5 stars

Good communication

Good communication, fault with my 1st piece of furniture I ordered . This was picked back up and replaced with no hassle.

11 June 2026
Oak&More logo

Reply from Oak&More

Thank you for taking the time to leave a review Nicola. We're pleased to hear you were happy with our communication and the issue with your original item was resolved quickly. Whilst we're sorry the first item wasn't quite right, we're delighted the replacement process went smoothly and met your expectations. We hope you can now enjoy your furniture for years to come!

Rated 5 out of 5 stars

Good item and dispatched quickly

Good item and dispatched quickly

2 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your review Karen. We're pleased to hear you're happy with your purchase and your order was dispatched quickly. We hope to be of service again in the future.

Rated 5 out of 5 stars

Wow brilliant

Wow
Let down by another supplier, so ordered a large super wide unit , Tuesday evening, delivered Thursday afternoon , what a service
BJS delivered the item and were very careful delivering and kept me up to date with their tracking app.
Brilliant all round service

18 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your fantastic review Phil. We're delighted we could help after you were let down. It's great to hear the delivery team took such care with your order and the tracking updates kept you informed throughout the process. Thank you for choosing Oak & More, and we hope you enjoy your new furniture!

Rated 4 out of 5 stars

Table is beautiful

Table is beautiful, guys were very quick at the assembly and cleaned up afterwards. Very pleased

5 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your lovely review. We're delighted to hear you're so pleased with your furniture and our team provided a quick and efficient service. We hope you enjoy for many years to come!

Rated 5 out of 5 stars

Beautiful furniture, great quality.

I bought some pieces of bedroom furniture from Oak&More online, and when they arrived I was really pleased with the quality, style and appearance of them. They are so well made and solid pieces that will last for years and years. The company were excellent to deal with, communication was great, they kindly held on to the furniture until we’d finished decorating the room and then arranged a convenient delivery date. I would highly recommend this company and I really wish I needed more furniture now, because I wouldn’t hesitate to go back to them.

18 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you so much for your wonderful review and recommendation Marisa. We’re delighted to hear you’re so pleased with your new bedroom furniture and the quality, style and craftsmanship met your expectations. It’s also great to know our team could help by holding your furniture until you were ready. We hope you enjoy your furniture for many years to come!

Rated 5 out of 5 stars

What a fantastic place

What a fantastic place! Kept seeing our perfect sofas online but wanted to see them in person before ordering.....so glad we did. Rotherham showroom was superb, well layed out, plenty of room to browse and the most wonderful salesman... Troy Bahadur. A fabulous sense of humour, excellent knowledge, genuinely interested in us and gave us so much info without being pushy. Thank you so much, a lovely man .

8 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for such a fantastic review Sarah. We're delighted to hear you decided to visit our Rotherham showroom and it helped you find your perfect sofas with confidence. We're especially pleased to hear about your experience with Troy. We'll be sure to pass on your kind words to him. Thank you again for your support, and we hope you enjoy your new sofas for many years to come!

Rated 5 out of 5 stars

Harrow Chesterfield sofa

Gorgeous sofa, I love it. Highly recommend!

10 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your wonderful review. We're so pleased to hear you love your new sofa and you're happy with your purchase. Your recommendation means a great deal to us!

Rated 5 out of 5 stars

Great quality furniture and great…

Great quality furniture and great communication. Quick delivery 5*

17 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your kind feedback. We're delighted to hear you're pleased with the quality of the furniture and our communication met your expectations. We really appreciate your 5-star review and hope to serve you again in the future.

Rated 5 out of 5 stars

Super helpful and friendly … our…

Super helpful and friendly … our product came with a small amount of damage and the staff sorted it very swiftly over the phone 📞….

16 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your wonderful 5-star review Lewis. We're delighted to hear you found our team helpful and friendly. We're sorry your product arrived with a small amount of damage, but we're pleased we were able to resolve the issue quickly for you. We hope you enjoy the furniture for many years to come!

Rated 1 out of 5 stars

Very bad quality

Very bad quality

16 June 2026
Oak&More logo

Reply from Oak&More

Thank you for taking the time to leave your review. We’re very sorry to read your comments and disappointed that we were not contacted before the review was written, as we always want the opportunity to put things right and address any concerns directly.

We pride ourselves on both the quality of our products and the standard of our customer service, and we are committed to helping whenever a customer is dissatisfied. Our Customer Service Manager has already attempted to reach you, as we will always do our best to understand the issue and work towards a suitable resolution.

We would really appreciate the chance to discuss this with you and assist further, so please do get in touch with us at your earliest convenience by calling us back on 02083387610 or replying to the e-mail we have sent you.

Rated 5 out of 5 stars

What a lucky find

What a lucky find. The website it informative and easy to navigate. I ordered 2 peices of furniture and booked delivery slot of my choice. Kept informed and the delivery guys called me so I knew they were on their way. Furniture is beautiful. Solid, well made and a brilliant statement in my living room. Loveitloveitloveit.

15 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you so much for your wonderful review Kelly. We're delighted to hear you found our website easy to navigate and the ordering and delivery process was smooth from start to finish. We're especially pleased you love your new furniture and it has made such a brilliant statement in your living room. We hope you enjoy your furniture for many years to come!

Rated 5 out of 5 stars

Fantastic made furniture good delivery…

Fantastic made furniture good delivery very polite chaps so pleased with my furniture

12 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your review Gillian. We're delighted to hear you're so pleased with your furniture and your delivery experience was a positive one. We hope you enjoy your furniture for many years to come!

Rated 5 out of 5 stars

Excellent service and quality

from ordering, to delivery we are thrilled with our experience and the quality of our furniture from O&M.
We would absolutely recommend this company and the delivery team.
Thank you

15 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your wonderful review Dawn. We're delighted to hear you were thrilled with your experience from ordering through to delivery, and you're pleased with the quality of your furniture. Thank you for your recommendation and for choosing Oak & More!

Rated 3 out of 5 stars

Sturdy desk but easily marked

The desk is sturdy and the doors and drawers are good quality, but I really regret buying it. The photos don't show how small the cupboards are inside, which is quite annoying but not a big issue. But for such an expensive item the top is really prone to marking (maybe to do with the finish?). I've only had it a few weeks, using it as a writing desk, so it's not undergone any rough treatment. The desk was a treat for myself but I feel foolish spending so much on something I can't return.

14 June 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for sharing your honest feedback. We’re truly sorry to hear that the desk hasn’t felt like the treat you hoped for. We’re always happy to advise on dimensions, internal measurements, and any other details before purchase, but we completely understand how disappointing it is to find the top marking so easily, as this is certainly not the experience we want for our customers.

We take great pride in the quality of our furniture and the service we provide, and we’re committed to helping wherever we can. If you could please send a few photos to orders@oakandmore.co.uk, our team will be able to review the issues and offer either a suitable resolution or possibly care advice.

Rated 5 out of 5 stars

I am very happy with the 2x chest of…

I am very happy with the 2x chest of drawers and matching bedside cabinet. They are very well made and look classy. I am so glad I chose to purchase from Oak & more. Top quality for a very fair price.

28 May 2026
Unprompted review
Oak&More logo

Reply from Oak&More

Thank you for your lovely review Jan. We’re really pleased to hear you’re so happy with your two chests of drawers and matching bedside cabinet. We really appreciate you choosing Oak & More and taking the time to share your feedback. Enjoy your new furniture!

Rated 5 out of 5 stars

First class service from ordering to…

First class service from ordering to delivery can,t fault the servise

14 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your kind review Lyn. We’re pleased to hear you were happy with the service from ordering through to delivery. It’s great to know everything went smoothly for you!

Rated 5 out of 5 stars

Easy to order

Easy to order. Can choose delivery date around work. Kept up to date with delivery details. Table was easy to assemble, well packaged. Table and chairs are solid and look lovely in my dining room. Reasonable price for the dining set.

1 June 2026
Oak&More logo

Reply from Oak&More

Thank you for your lovely review. We’re pleased to hear you found the ordering process easy and appreciated being able to choose a delivery date worked around you. It’s great to know you were kept up to date with delivery details and everything arrived well packaged. Thank you again for taking the time to share your feedback, and we hope you enjoy your new furniture!

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