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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers are generally satisfied with the quality of the products, finding them to be excellent and well-made. Many people appreciate the precision and premium feel of the controllers, often recommending them to other gamers. Some customers also experienced fast shipping and timely delivery of their orders. However, a significant number of people are dissatisfied with the company's response time and lack of communication regarding their orders. Many customers report not receiving updates, tracking information, or responses to their inquiries, leading to concerns about lost packages and lengthy delays. There are also complaints about receiving defective or used products, and some reviewers express frustration with the chosen delivery carriers.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with many reviewers expressing... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising fast shipping and well-packaged... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Response time

Clients share negative opinions on response time, with many expressing disappointment over a consistent lack... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more

Rated 3 out of 5 stars

I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more

Company replied

Rated 3 out of 5 stars

I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?

Rated 3 out of 5 stars

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more

Company replied


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top tier advertisements and marketing…

Top tier advertisements and marketing material on the product page. Also very well informed on expected lead time for pre-order etc. Very excited to receive the products in due time!

Update: I have received the products and have nothing but good things to say! Their Warrior controllers feel better than OE Nintendo GCN controllers… with hall effect sticks, microswitch buttons, and numerous ways to connect it to a variety of systems - truly a game changer!

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Third time's a charm

This is my 3rd order since I've seen their Athena joy con controller debut on some major YouTube channels, since I have big hands I had to try my luck, at first the website did not work in Mexico unless I used a VPN, that got solved later by the time the NYXI wizard came out and started showcasing Hall effect sticks, now the NYXI warrior comes out to make great even greater, and at a great deal no less.
These guys do know how to move forward and deliver quality.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Good product and cool design.

Everything went perfect with the shipment, and it was a quick delivery. The quality of the product is great and I'm very happy. The packaging was surprisingly good and overall the design of everything, specially the product, that was the thing that made me decide.

I bought a Wizard Controller and everything was as advertised.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Warrior RED

Beautiful controllers, hey NYXI I need the new warrior controller in Mario red make it happen!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Yes! They had the Wizard in Orange!

Originally viewing a Nyxi controller on a big US site. Decided to check out the original website and was extremely pleased! Very easy to read and super informative. Plus they had the orange Wizard controller which was not available on the other site (only purple & black). Pricing was a tad better as well. GO AND SUPPORT YOUR SMALL BUSINESSES!!!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

LOVE nyxi

I have carpal tunnel so this controller is REALLY ergonomic and helpful on my hands - I got the Green Hyperion Pro. Now that my dog chewed it up, I got a deal on it - Green Hyperion Pro + Carbon One carrying case at 30% off. I'm so happy they put the carrying case in as part of the deal - AND the more expensive case at that. Shipping went out next day! I'm so happy with my Nyxi experience, I bought my sister a purple hyperion pro, and will come back again and again.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Excelent support

I placed an order for two items (controllers and a case) because those two things had a bundle with 30% discount. I placed and additional discount code to support my favorite YouTuber and accidentally disable de 30% discount. I contacted support and they responded with the refund so i could place my new order with the correct discount. Excellent support. 100% recomend. Now i'll wait for my order. Thanks!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Excelent support

I placed an order for two items (controllers and a case) and at the moment i placed it i saw that those two things had a bundle with 30% discount. I contacted support and they responded in exactly 36 minutes with the refund so i could place my new order with the discount. Excellent support. 100% recomend. Now i'll wait for my order. Thanks!

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Best controllers for the Switch

Ordered from them 3 times now. Process was smooth, prices are great and the Hyperion Pro is honestly the best feeling controller I've had for the Switch.
Playing in portable mode feels great now!! It has the perfect size to weight ratio for being comfortable to hold while not putting so much weight on my wrist. Highly recommended.

28 February 2024
Unprompted review
Rated 1 out of 5 stars

ORDER CAN COMPLETE

A few months ago I was able to buy without problems. Today I tried with 4 credit cards, and two PayPal accounts and I couldn't get anything done. The first operation was approved and after 15 seconds it was canceled due to "RISK" on the platform. a shame

24 February 2024
Unprompted review

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